I am torn about this place. On the one hand, they have a terrific selection of furniture, with…read morecustomized options for almost every piece of furniture. The staff here is also quite lovely. The negative, is that the prices mimic Boston. Specifically the seaport area. I mean say that they are very expensive. We recently moved from Chicago, and the prices here are as high as they are in downtown Chicago. I've attached some photos showing the store and items that are priced too high. I love that it's american-made, but that shouldn't mean a 20 to 40% premium over other options.

Furniture is very hard to shop for these days because as the prices go up for the materials the…read morequality sometimes goes down. You can walk any of the higher end stores and everything looks perfect without a crease in a couch or a stain on a rug. How?!?! They have people that come in to maintain the products on a regular basis which none of us would have the luxury of doing once a purchase was in our home. Today we came in to look for a power recliner for my mother. Two ladies were working at the time and one of them greeted us. Her name was Christine Farris. Her interest level in working with us was marginal at best. Yet a couple came in she said she had a 4:00pm appointment with and we were an after thought. She was kissing their behinds looking to win their sale; apparently she thought their money was better than ours. At the end of the day we ordered a custom, leather recliner and they left without a decision to be made. Can't judge a book by its cover. All in all the quality of the furniture in here is superior to the other big box shops such as Bobs, Bernie & Phil's or Jordan's. Also feel that since it is a smaller company you have less red tape to deal with if you need to make a claim on it using an extended warranty. I hope to not find out.

High Quality American made furniture from Ethan Allen has been in our family foe decades and looks…read morejust as good today as the day we purchased it! Well worth the investment

I usually hesitate to go into an Ethan Allen because (as a bargain shopper who is there to look at…read moretheir discount floor models) I am usually made to feel unwelcome. For example if you go to the Burlington or Natick Massachusetts stores the hungry designers will almost chase you out with torches & pitchforks. I have moved a lot because I'm a hobbyist flipper and that means I'm cheap but I buy a lot. What a pleasant surprise that the staff at the Bedford New Hampshire store let me treasure hunt and find this awesome chandelier!! The logistics manager Dean showed me that its paperwork shows that it used to be a display in the old, closed down Ethan Allen that is literally over the town line on the street I live on. I guess it wanted to come home. The designer Verlie was very nice to me and didn't make me feel like a scavenger for discount shopping. The Ethan Allen company could learn a lot from this location.

I just went to Big Lots this morning. I find the pricing and sales to be very good. The cashier,…read moreAMANDA, was so personable, friendly and professional! In this day and age of crabby employees, she was a welcome start to my day!! She was fabulous!! A+ in every way!!

Big Lots is a decent place to shop for discounted goods and food and plenty of overstock and…read morecloseout items here. Big Lots is similar to Ocean State Job Lot (another discount store), but this store seems slightly smaller than a Job Lot. This store offers plenty home goods, hardware, yard supplies, electronics, music & movies, seasonal decorations/supplies, baby stuff, toys, health & beauty things, groceries from around the "world", snacks, drinks, apparel, pet supplies, and a big section in the back left corner with furniture and mattresses. There are plenty of clearance items throughout the store too. This store unfortunately does not have a book dept, which Ocean State Job Lot offers. I stopped in here recently and this store was offering 20 percent off everything in the store for one day. I picked up a $5 pair of headphones and a $6 USB adapter/card reader for my SD Card/MS Duo media, which was discounted by 20 percent to $8.80. The staff here worked efficiently and the two lines of customers moved swiftly.

Went in this weekend to buy a dresser after buying my bed and tempurpedic mattress their several…read moreyears ago. No sense going to the big box furniture stores when you can buy your furniture from a local company that takes the time to listen and customize furniture to your taste and needs. Every time I asked if I could change a style, knob or finish the response is always " we can do whatever you want". The hand made "high quality" furniture is made locally and I can tell you it's the long term quality of there craftsmanship that brought me back to buy here again. Well worth the $ and if you are looking for furniture that will last your lifetime and for future generations than you've come to the right place.

Mills , should pay attention. From their arrogant sales manager in Concord NH, to the poorly…read morecrafted furniture to their abysmal delivery service and customer service, it is shameful to charge what they do for what they offer. It is a bunch of smoke and mirrors. I have purchased over $10,000 of furniture from Pompanoosuc. every piece was either missing key parts, which were standard items listed in their catalog, on their web site and as shown on display in their showroom. They had to repair every piece in some way, including a piece purchased two years ago where the drawers started banging into each other , because the hardware( sliders) are so cheap and the craftsmanship is poor. The delivery men pointed out to us that they could not understand why the individual pieces were so poorly made. That they had been with the company for years and encouraged us to send them back and speak with headquarters . The delivery schedule on three occasions over the past two months has been schizophrenic and rude, not even equal to bad cable company scheduling. They only deliver on Saturdays in our area, which is fine. But, I work every other weekend, so we try to be considerate of time when there is a free weekend . Pompanoosuc scheduled between 1-4p. They called at 2:30, stated they would be late arriving at 5p. At 5p, they called stated that even though they were only 15 minutes away, they were heading north an hour away for another delivery and would arrive at 9P. At 9p they called stated that they had exceeded the allotted number of hours to drive in a day and that the delivery would have to be rescheduled. This morning I received a call from Daniel with a British accent from Pompanoosuc Headquarters to reschedule for next Saturday between 12-3p. Not a word about the aforementioned . This is the third such similar experience. Having moved and delivered furniture as a full time job for 5 years, I have awareness of scheduling conflicts, delivery times and customer satisfaction. Anyone can have bad day. There are always opportunities for improvement and certainly a need for service recovery, particularly when things don't work out on multiple occasions. I am not in a position to advise Pompanoosuc how to run their business or to scrutinize their leadership in a meaningful way. However, I am in a position to let others know, that their furniture is poorly made, not worth the money or time to order it or have it their homes. Lastly, that the store manager in Concord NH deserves an A grade for Arrogance. Lastly, my experience maybe an N = 1 with no statistical significance. But, I am a monkey's uncle if our experience is a complete outlier. My bet, is that Pompanoosuc has some real internal issues on several levels. There is a lot of quality furniture and competition out there. I am grateful and recognize how fortunate we are to be able to consider and purchase furniture and try to remain grounded, rather than drifting into the realm of an entitled consumer. From my point of view, Pompanoosuc has or is in a position of entitlement and disrespect and a shameful representation , at least currently, of a local Vermont Furniture company. Maybe once was a different organization or they simply cant create and deliver consistently.

i have been a customer for over 18 years and have always experienced impeccable service...in the…read morebest of times and the worst..they have always worked with me and im always greeted with a smile and professionalism..i would highly recommend this company any day over their competitors...

If I could do no stars I would. I moved and they said they had to move the products. Before this…read morehad no issues with them. I wasnt able to supervise them taking things out of the old apartment but my husband was there. When I got evaluate the old apartment there where new holes in the walls, damaged stairs, and also the movers, dustin and justin where very disrespectful with personal property. Got the the new apartment and the dressers where damaged, the dryer was damaged, and big hole was ripped in the mattress and they expected me to pay for damaged products after losing out on a security deposit and having to pay for more damages on top of that. This store has no respect for anyone any their property.

A modern and more efficient Recreation of the departed Pier One. This place has a bit of…read moreeverything. Furniture, kitchen accessories, tables, chairs, the worlds. Although the amount of merchandise is voluminous and the store is certainly crowded, it's nonetheless tastefully arranged and most of all, at the right price. A must see for those looking for home goods at a reasonable price.

Started planning our whole kitchen reno a year in advance. Had our cabinets picked out, had one of…read morethe associated help with the design and layout of our kitchen. Hardware was ordered before I had been asked to confirm. I was shocked to find out that it had already been ordered. We never finalized handles versus knobs and what we wanted where. Unfortunately, their layout and product all have random numbers assigned to them making it difficult for us homeowners to "check" that everything is correct. Ultimately, we were not provided with the correct pieces to finish out kitchen. We had to do multiple additional orders to get everything we needed (quarter round, molding, hardware, etc). The quality of the cabinets is as expected, not fantastic but not god awful. 2 of our drawers do not funtion properly and we were essentially told that they were out of warranty and they could not help us. Overall, not impressed and would likely not order from them again without going in with the intention of picking every single piece of cabinetry, filler, molding, etc, myself. Like someone else said in their review - "they will do anything to get your business upfront but as soon as you have an issue afterwards, you are on your own." Couldn't have said it better myself.

I bought a large bathroom vanity this summer (2024). The sales person Kaitlin P. was very pleasant…read moreand helpful as we ordered a specialty insert to add heating element storage requiring a different drawer on one side so it would fit. There were also ceiling cabinets that would be installed in a way that they'd sit on the counter top. She'd printed out a mock up of what it would look like and the set up was $2800 instead of the $6,000 I'd be quoted elsewhere. It arrived in time-fast forward 5 months, a missing plumber and a stroke in the family and we are finally installing the sink. The countertop does not fit with the ceiling cabinets and the bottom drawer will not fit the heating element. I go to the store with my elderly father, see her at the same desk, and start to explain what happened. She cut me off and was so unbelievably rude I immediately look to my left to see if the store manager that had been there this summer was there, he was not because she is now the store manager. She was a completely different person and no matter what the store policy is there is no reason to talk to people like that especially since I didn't come in with an attitude nor did I develop one despite the way she was speaking. She said through gritted teeth it was the "stores fault" (actually hers because she is literally the person that ordered it) but it was too late from time of sale so she'd call the corporate customer service line to see what could be done. I had initially walked in thinking "Oh good, it's that same helpful person from this summer. She'll help fix her mistake." But she turned into a completely different human being that shouldn't be in a position of customer service if she's going to behave that way unprovoked. I received an email a couple days later from her that was very professional but of course the cabinet could not be returned and the sink could only be returned with a restocking fee. It wasn't that I'm out the cost of that cabinet and have to figure out a replacement counter- there's no discount or any acknowledgment from a store manager because of this two mistakes she made on one order. It's one thing to be inexperienced and make mistakes (we've all done that) and quite another to speak in a way to your customer that makes them and the other store employees within earshot all raise their eyebrows because that interaction is so shocking. It was uncomfortable and unnecessary especially when you're in charge of the store and should be the example of how to behave. If you order any cabinets from this location, make sure your salesperson knows what they're doing, DO NOT ASSUME they were ordered correctly (check them at the store), and if you have to speak to the store manager: gird your loins because it might get ugly.

A big shout out to COLORTYME Manchester staff for being so helpful and professional in helping me…read morepick out not only a beautiful but very functional couch/loveseat for my camper. I was able to get this piece of furniture quickly and delivered and set up in my camper very fast. I highly recommend this store to anyone who is in the market for furniture for their home office or RV. Two thumbs up.

Best customer service ever I was having a hard time and needed a living room set let's just say the…read morepeople there made me feel so comfortable and I had a living room set by the end of that day