Keith was so great. Helped me pick the right bed and frame - super knowledgeable. Thanks so much!read more

Found exactly what I was looking for with the sales associates help. I bought a Tempurpedic with…read morean adjustable base in which I love. I highly recommend this store to everyone! Shopping here was a breeze.

GUS was amazing sound system installer the five stars was only because of GUS his service was…read moreamazing We came to look around and felt pressure from the employees everyone was approaching us like they make commission apon sales so we saw the sound system and decided I wanted to install some speakers that's when we met Gus he had no pressure at all just information on what we wanted and not trying to sway us into the most expensive sale if you guys need sound system installed Gus, he had our speakers in all four of our doors in no time we will definitely be coming back to install our amplifier

This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

Bought a bedroom set from them last year and really liked it, so brought my two kids here when they…read moreneeded cheap good furniture for an apartment. First, the reason I did not give them 5 stars has to do with the sales person. He would not leave us alone and was not a good listener to our needs. Let people shop! We were not even all the way in the door when he pounced. I told him we wanted to just look, asked where mattresses were and next thing we knew he was glued to our side the whole time. When they wanted to make a decision, we had to ask him for privacy. Then as he was writing up the order he still did not get they only wanted mattresses no box springs and tried to order them for us. The mattresses were priced well and they had exactly what we wanted at the price we wanted. Also got a table that is very nice and well built for a very good price. Delivery was exactly the date and time. They actually notified us multiple times , came at exactly when they said, were fast friendly and even helped me make room in my garage to store the items. If you want high end furniture, go someplace else. But Bobs is exactly what they advertise and for the price you get a good value

I was in the market for a couch and when I entered the store, an associate named John approached me…read moreimmediately. I told him I was just browsing and didn't need any help. He proceeded to awkwardly follow me around the store. I was trying not to make eye contact with him bc I didn't want to engage with pushy sales tactics. It got so uncomfortable when he kept bothering me multiple times when I was trying to browse in peace. It got so uncomfortable I just walked out of the store and I will never return.

When I first went here to buy a mattress, everything seemed okay. The sales lady was nice and…read morehelpful. I picked a bed and it was delivered. Two weeks later I had to have surgery and found the bed too hard to get out of as it was sinking more than when I laid on it in the store. I went back to the store to exchange it. The same sales lady was there, still very polite. I picked a bed that was less than the original one. I was told there would be no refund for the difference, plus they wanted me to pay a $100 restocking fee? Excuse me? I asked why that would be and she stated all sales are final. I could exchange the mattress within 30 days but get no refund for any price difference. That was not stated to me when purchasing, or I would have gone elsewhere out of principal of that being bad practice. She tried saying she told me, but I know she did not or I would have left. Mattresses are expensive and a long term investment, so I would have gone somewhere with flexibility, like most other places. She showed me the one LITTLE sign stating all sales final hanging on a random column in the store, in small print. Not at their desks where you are paying, or even facing the mattresses you are trying. Somewhere you wouldn't even notice it and can't see from where you sit to do the paperwork and pay. She also said it was noted on the receipt, the thing they give you AFTER you pay so it's already final! I was not happy, so instead of refunding the difference they gave me items to make up the difference (sheets, pillow). I would have preferred my money back. I will not buy anything from here again knowing this now. I need a new mattress for my daughter but definitely not from here. Be careful if you choose to buy from here.

My experience is similar to that of the previous reviewer. Everything was fine during the initial…read morepurchase. Staff were pleasant and helpful, but not pushy. When I was trying to decide between two Chatam & Wells mattresses (I had come to Metro Mattress because they carry the brand), the salesman suggested that I purchase the less expensive one, and then, if it proved unsatisfactory, exchange it for the more expensive one. He didn't exactly explain that the exchange policy stipulates that you can only exchange a less for a more expensive mattress, but to be fair, that was implicit in his advice. Nevertheless, I went with the more expensive one. Delivery was okay (though I did not receive the sheet set that was supposed to have been part of a Labor Day gift package and no one returned my phone call about that). But after sleeping on the mattress for a week, I decided I had made a mistake and began researching other brands. Eventually, I found one that sounded perfect, which was on display at Macy's, and resolved to go check it out. I had read online that Metro Mattress would charge a restocking fee on a return, but that was okay with me. To my horror, when I read the (very) fine print on my receipt, I discovered Metro Mattress does not accept returns!! It's my bad for not having read the agreement more closely - though the salesman never mentioned the no-return policy, which is out-of-line with most other retailers. Had I been aware that the mattresses could not be returned, I would have looked elsewhere before making a decision. Very unhappy experience!

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob

Never again will I buy from them Twice they screwed me…read more The sent a smashed table twice did not ever give the credit I paid for both

This review reflects the online experience only. I did not visit an Ashley store…read more That said, I was satisfied with my purchase. The storage unit was a bit pricey but came fully assembled, so to me it was worth it. The only negative experience was that on the day it was supposed to be delivered, it spent the whole day traveling around in the truck only to be returned to the warehouse and delivered the following day. But that's a FedEx home delivery problem, I suppose.

I'm not a big review person, but feel the need to write one for this company…read more We ended up at their Newington showroom on a whim late one night (saw an ad for a couch they had on sale for my boat). While browsing we stumbled onto a large modular sectional that we loved. We needed furniture for an addition on our home and this would fit perfect. We had to get some measurements of the room before we could pull the trigger but after a couple days we came back, figured out our layout and made the purchase. We were given a 4-6 week lead time, however after the purchase we stumbled onto the Yelp and BBB reviews. Oh boy!!! It seemed to be mostly 1 star and lots of complaints of long lead times, damage and getting the run around. We held our breath but began preparing for the worst case scenario. At exactly 5 weeks, we got the call for delivery (7-2 window). Later that day my wife was texted the delivery window is 7-11 and they would call 15 minutes out (which worked perfect for us). This morning they called at 6:45 and were in the driveway at 7 on the dot. The delivery guys had everything wrapped well, in the house within a half an hour, assembled, garbage removed, and even had a few more pillows than we expected to get. Everyone's experience is different, but I did feel the need to post ours, as after the delivery this morning, we are more than pleased with this company. They even threw the black panther statue on the ottoman in my photos because my wife loved it! I will most be getting that other couch from them as well, and would recommend them based on our experience.

Worst customer service I've ever received in my life. 2 separate occasions ( after the first…read morehorrendous experience we heard some decent reviews from ppl we know and tried 1 more time ) They will simply LIE to you. My first order was nearly 5 months late AND came with 6 wrong chairs, when asked about replacements we were told it would be at least 3 months. My current oder was quoted as a 6 week deliver time, appears it will be more like 14 weeks. The entire staff is disingenuous and will tell you whatever they feel is necessary to get you off the phone. Multiple assurances of delivery time periods come and go without any valid reasons. I wouldn't recommend this business to ANYONE

I've been shopping there for many years, spent thousands of dollars and never had a problem until…read moremy last visit. Bought a very expensive couch. First delivery: leg cracked. Never took it off truck. Second delivery: same thing, different leg, big gouge. Again, never took it off truck. Still waiting for their promised call to arrange a third delivery or refund. Very frustrating service. I'll revisit this review when they get their act together.

Horrible refund process . Service was good. Just the refund…read moreprocess is horrible . I canceled an order because of the old system have to wait for. Paper check. After canceling the order it took management a week to actually process and request a check

Great selection of home decor items, food, basic needs such as laundry detergents, soaps, trash…read morebags, etc. Also have a great selection of furniture for reasonable prices. Great selection of outdoor patio decor and furniture as well. They make a great effort to keep everything in order and looking thru the isles was much easier. Couldn't be happier!! Will definitely return to this location!!

The staff is always friendly at this location. It's like they truly love working here! It's a great…read morething to see. Shoutout to our cashier, Alondra, she was very helpful and we loved conversing with her. On this day, I came in for specifics, so I didn't get to take my time looking at their Fall/Halloween items. I'm always in the area, and I love checking out this store!