My daughter purchased a king size mattress and box spring here one year ago at the Saint Charles…read morestore. The frame that they included with the box spring and mattress snapped right in half within six months. When I went into the store manager Tami to tell her about it, she could've cared less. If this is the kind of person that they appoint as a manager I will never step foot in this store again. Do not look for customer service if you shop at the Saint Charles location Tammy Puralewski, store manager, did not even pretend to be interested in a customer. Too bad, in the past we have had good service here from our prior three purchases!

Last April I purchased a king-size mattress from American Mattress,…read morewith which my wife and I were both very satisfied. Then last month, when my wife was coming home from a serious surgical procedure, we purchased and Tempur-pedic twin with an adjustable base. In both instances we were supremely happy with not just the two mattresses, but all the advice, understanding and cooperation that Vince, the store manager, gave us! He was also patient and personable, and very easy and reassuring to work with. I cannot recommend both him and the store too highly.

We were in the market for a new mattress and friends recommended this store. Liam was incredibly…read morehelpful and knowledgeable--he answered all of our questions and guided us to what's probably the best mattress I've ever purchased, a Stearns & Foster Estate, at half the price. He explained the differences between mattresses and their pricing clearly, which made the decision easy. We purchased on Wednesday and had delivery by Friday of the same week. The delivery crew arrived earlier than expected, which was a pleasant surprise. They were exceptional--quick, professional, and had everything (including the setup of our new frame) done in less than 30 minutes. Don't pass this store up! Great deals, friendly staff, and excellent service. I'll definitely be recommending them to anyone I know who's in the market for a new mattress.

Luke not only explained everything about their products and answered all of our questions, he made…read moreit so easy to decide what to get and we ended up getting four beds today! Thanks Luke for making this process easy and less stressful. You helped us out a ton. I recommend everyone giving this place a try!

Ron made mattress shopping for my daughter and I today an absolute breeze He was knowledgeable,…read morefriendly, and to the point. Originally my plan was to shop around before making any purchases, but instead I bought both my king sized mattress and my daughter's twin before leaving. I also love that they sell American made products only, that was a huge selling point for me. I will definitely be going back to by some pillows in the near future.

LOVE our new mattress!! Ron was so helpful and knowledgeable. We didn't feel the slightest bit…read morerushed or pressured and we were able to spend time considering a wide range of prices and options. Thank you!!

It has been a long time since I bought a mattress. Did a bunch of research and went to several…read morestores. When I discovered Verlo the buying pressure was off. Great selection and prices. Ethan did a fantastic job helping my wife and I purchase a split king adjustable bed. We chose different mattresses. With the comfort guarantee no worries if there is an issue. Love that they make the mattresses in a space next to the store. Ethan helped with the delivery and removing our old mattress which went well. I am recommending the St. Charles store to all my friends and family.

From the owner: We offer an extensive selection of locally made mattresses, with queens starting as low as $499,…read morefeaturing customizable comfort levels and a lifetime comfort guarantee, ensuring a perfect fit for every customer's needs and preferences.

Great service from Reece. Friendly and helpful picking out a new bed for my son. Delivered promptly…read moreby pleasant delivery team as well!

The easiest experience ever! I walked in with little knowledge of mattresses that could be a fit…read morefor me. Brad was very helpful right off the bat and immediately began asking what I was looking for. The questions were very straightforward then I began to test multiple mattresses. I felt bad he had to manually pick up and lay down about 7 mattresses, but he was so enthusiastic the whole time. I appreciated his patience as I tested each mattress and he even set up my favorite mattress at the end again to make sure I still loved it. The payment process was extremely easy as well, where we finalized my FREE delivery ahead of my moving day. He printed my paperwork with helpful information about warranty and such then I was on my merry way. I definitely recommend Mattress Firm for anyone who is looking to get a legitimate, long lasting mattress!

In February 2025 I purchased a sectional from Shilpa at the Batavia location. My friends were…read moreinterested in purchasing a sectional as well and I recommended Shilpa. They met with her on an afternoon in March and Shilpa was so patient and professional as they tried to decide what they wanted. She let them have space to talk, she helped them measure, she showed them many options. She even stayed past her time to go home to make sure they felt comfortable in their decision making process. In the end they couldn't make a decision that night and Shilpa was so understanding and made them feel like they could call her with questions. Thank you again Barb VenHorst

They say 4 to 6 weeks for delivery but they lied. They have canceled it twice and then the delivery…read moreguy was so rude and said that if you don't like it you can come and get it now. What kind of business will treat a customer like that after spending all that money? I thought they would be worth the money but I was sadly mistaken especially when you have somebody to treat you like a piece of crap

Marc Marshall has no conscience, evidenced by his unwillingness to respond to any and all attempts…read moreto collect the payment for an entire semi-truck of name-brand mattresses he received and resold. How do you live with the knowledge that you steal from your supplier?

We found this location through the internet. Knowing how some places like this work - selling used…read moremattresses, mattresses being resold bc they were returned from other big box stores or reselling ones found on Craigslist, Let Go, etc... We challenged Marc as to where he got his product from and if it was brand new. He advised us that everything is from Macy's because he has a relationship with the buyer there and everything was BRAND NEW! Never on the floor as a sample, not returned products, etc. he said they were left over, brand new mattresses from last season/last year that weren't bought and Macy's needed to get rid of to make room for new inventory. We put our trust in Marc and his mattresses and purchased 2 of them in late February / early March 2017. Both mattresses arrived in already opened plastic bags, sealed closed with packaging tape. I didn't think much of it because I couldn't remember how my last mattress delivered 8-ish years ago. The beds were put into place, appearing lush and I was ready for a good nights sleep, finally, on my new mattress. I hopped on the mattress to see how it felt and well, not only did it feel used, it smelled of mens' cologne on one side. I laid on the left side first and felt like I was laying in a nook. As I rolled to the right, I noticed a firmer hump between the two mattresses and gently rolled into a nook on the right side of the mattress, where I smelled the cologne. I began to sniff around, and started finding a few black hairs woven into the fibers of the mattress. I was scared to mention this to my fiancé... but had no other choice. We hopped onto Yelp and read all of the other bad experiences and decided to give the mattresses a quick tape test... we took packaging tape and started laying it on top of the mattresses and pulling it up to see what would be found... dust, debris, and more body hair. We contacted Marc immediately who argued with us for quite some time. We advised him that all we wanted was for him to do the right thing... pick up the mattresses and give us our money back. He continuously told us that we were advised all sales were final, there's a sign on the door to the "outlet" stating this. And also told us all products were BRAND NEW. After threatening legal action against him, he offered to redeliver mattresses in factory sealed bags, and of better quality. To alleviate any more arguing, we accepted his offer. Well, here we are ~6-7 weeks later and the mattress I sleep on is a already dented in the small area I sleep. I'm 5'-4" and about 110lbs. There's a significant dent where I sleep and have never had so much back pain before in my life. I'm 35, a marathoner and in, in my opinion, in good shape. I've never had back issues. I sit at a desk for work 8 hours a day and do exercises to take care of my aging body because of this. There is no way that a mattress should have such a significant imprint after only a few short weeks of using it. Mattresses should last 8 years. We are so disappointed for putting our trust in Marc. I really hope no one else buys a mattress through his company. He may do great things for the community in terms of Toys for Tots and whatever else he does, but the mattresses he's selling are fraudulent and not new! Please, please spend a bit more money and buy something with a warranty, return policy and from a legit store with a good reputation!! I wish I had checked Yelp before we made our purchases. If I can get the camera to take justifiable photos, I will post them. The ones I've taken aren't showing the severity of the issue. If I could give this place, and Marc, 0 stars and find a way for him to lose his business, I would.

Shiela was amazing to work with -- truly a 10/10. Very knowledgeable and friendly, she offered us a…read moregreat price and went above and beyond to help us through the exchange process when our initial mattress didn't meet our sleep needs. She made everything easy and stress‑free. On the other hand, Erik seemed disengaged and uninterested in helping. He preferred to stay behind his desk rather than interact with customers, which was disappointing.

I purchased a mattress never missed a payment matter of fact I paid double just to get it done…read moreearly, I got a mattress firm card they gave me $5000 credit limit I spent $3300 roughly I never missed a payment matter of fact I paid doubled the payment amount on time, 8 months later they lowered the limit of card to $2750 then about 4 months after that they cancelled the card for no reason my credit score dropped right as I was making a serious purchase. I would have purchased the mattress with my own cards if I knew I was dealing with such a shady corporation. Everything about the whole situation was unreal there letter they sent me made no sense, just avoid these places all together horrible business practices, I went in person when it all went down manager was of no use she called and got nothing solved.