Had an amazing experience here this past week. Elijah helped me find exactly what I needed and I was in and out in about 20 mins or less. Tried out two mattresses for a murphy bed, which is honestly so hard to find something under 10" (the requirement by California Closets) and he helped me find the perfect one. Will definitely be back for all of my future clients needs! read more

Very friendly people and very knowledgeable of the product. Happy that I came here to buy my mattress and adjustable bed. Everyone wears a mask. Excellent service. read more

Came here looking into Purple mattress, and we had a wonderful experience with Fabian R, he was so professional & friendly, without being pushy. Very helpful. read more

Anthonee is by far the nicest and most professional sales associate/manager (I think?) I've ever met. He was courteous from the start, and didn't give up on looking for the best mattress for my tiny budget. I came to this location after reading the reviews, I naturally assumed all the good mentions were about him because it just fit my experience there. The delivering service was great as well, as they brought my mattress to the 3rd floor. I'm overall very satisfied of the way I was treated at this location, and will gladly recommend Anthonee to anyone I know. Thank you. read more

Had a great experience today working with Ralph. He helped me and my girlfriend go through over an hour and a half of mattress education. It was super helpful in determining which mattress we wanted to purchase. On top of everything, he made sure to schedule out a delivery and all that's involved with that process comfortable and suitable for my time. I loved his attentiveness and customer service throughout our whole experience. Would definitely recommend utilizing this Mattress Firm if you are looking for a great mattress and excellent service. read more

Skip it. There delivery system is inane. It says any issues call the store here where you bought it. I call them and they are very rude especially mike there, and he says there is no way for them to contact the drivers. He says he will call dispatch and call me. He hangs up on me and never calls me back. read more

Oh my God, Kamicka at Mattress Firm is my new best friend, she thinks I am SO funny. But honestly, it is she that made my day. Two days, really, because I went there twice this week. I stopped in earlier this week because my back is killing me and I wanted to test out some mattresses. Kamicka was so much fun, we just chit-chatted about the virtues and drawbacks of each unique mattress style. As an aside, I am moving to a new apartment, so I've decided that my old mattress needs to go in the trash, taking all of the bad vibes it has accumulated over the course of its tenure here with it. That thing is a graveyard, and I will be happy to see it go. I went back in today to pull the trigger on a new mattress, and boy was I glad to see Kamicka working today. She was reclining on one of the mattresses so I said "what are you doing, testing the product?" which got a big laugh. Earlier this morning, I woke up on my horrific old mattress and read like thirty stressful professional emails or text messages requiring immediate decision-making by me, if you can believe that, so then the only thing to do was blow a few thou on this new mattress in order to relieve stress. It's such a funny mattress, it like bends, so I can sit up and read a book or watch TV, which I never do, I don't care for it. The mattress also massages you, which Kamicka was quick to point out, does not make me elderly, but has more to do with my lifestyle. I don't know what she's referring to, exactly, but I appreciate her enthusiasms nevertheless. I love Kamicka. I picked out a firm mattress with a remote control for controlling the bending option for geriatric people that want to read in bed (so funny). It's top of the line, but Kamicka was like, "we're having a Black Friday sale" so then she shaved several hundred dollars off the ticket price, oh how we laughed. Next, she ran over some details about... I don't know, some kind of warranty and asked if I wanted to take out an insurance policy on my mattress. I told her, "I've never heard of such a thing," so we started talking about something else instead. I don't remember what, but it could have been about contracting a delivery service to bring the bed to my new apartment, for a fee (everything costs so much money, it's ridiculous), but then I was like, "I want the movers to put the bedbug mattress cover over the mattress for me when they're delivering my bed, I don't like doing that." Kamicka was like "no problem!" and then we laughed some more. I love this store so much, I wish I needed more mattresses. read more

The service here is excellent! Tiffany assisted me with my purchase. She was knowledgable, professional and listened to my needs. I knew going in which mattress I was interested in. Tiffany showed me several Tempurpedic mattresses, explained the different features and truly listened to what I liked and needed. Through her help, I know I purchased the right mattress! Also, the delivery is very fast; I will receive my mattress in 2 days. It was a wonderful experience and I am very excited to have better sleep. read more

We purchased a queen size purple bed a couple weeks ago. We love the mattress and it's comfort. We love it so much we wanted to upgrade to a king sized purple bed and wanted to pay the difference. We were told that our bed frame is non-exchangeable and can't be changed to a king sized. Only the mattress. We were told "you signed papers for it, and were told this ". I get that completely. However, If I'm going to spend more money with the company and potentially refer new business I don't see why we can't go above and beyond here. I'm not returning because I don't like it. It's because I do and wanted to spend MORE money. But this will be the first and last time I purchase products with this company. I will not be referring people here at all!!! It's 2018, customer experience is what drives business. Hope an exec or someone sees this so something can be done. Signed, An unhappy, never returning customer!! read more

Emily at this Sleepy's location was really top-notch. She spent over an hour with my wife and I searching through Sleepy's tri-state area inventory for end-of-the-year deals until finally she managed to find the perfect mattress... and the exact delivery window we needed. Part of this time was actually on a day she wasn't even working! -- that's right, on her day off she continued to correspond with us about getting the best deal. I definitely recommend working with Emily. The only reason why this review isn't 5 stars was because the delivery guy, after setting up the mattress, bundled all the plastic and cardboard into a big twisted mass and dropped it on our doorstep on his way out. within 2 minutes the wind blew the whole thing apart and I had to chase down and collect giant reams of plastic from all over our street. that wasn't chill. read more

My wife and I have really had a terrific sales experience with Sleepys. She had purchased her Simmons mattress 4 years ago from a Sleepy's in Manhattan which we kept when we moved in together. Unfortunately it was a bit saggy in the middle and we weren't getting a good nights sleep so we decided to replace. Sleepy's in Greenpoint was very convenient for us so we headed over. The initial sales experience was fine. Grace (our salesperson) was friendly and knowledgeable and not pushy at all. We picked out a Stearns and Foster. During the course of the sale, Grace asked us what was wrong with our existing mattress and we told her of the sagging. After she learned that we had bought it from a Sleepy's, she told us about their 10 year warranty. She counseled us to wait to buy our mattress and see if we could get at least a partial discount. We called Sleepy's customer service to set up a bed inspection and were extremely happy to learn that Sleepy's was going to give us full credit to buy our new mattress. Grace took the time and saved us a ton of money. Unfortunately the mattress we picked turned out to be way too firm, but our love this store only grew when both Grace and her weekend cohort Stuart were really committed to getting us the right mattress using Sleepy's 3 week comfort guarantee. Our new mattress is on the way. This really is one of the best sales experiences I've had, and these guys are super committed to your satisfaction. Very strong recommend. read more

Me and my husband came in here looking for a new mattress. Tiffany was extremely knowledgeable and personable, she really cared about finding something that was tailored to what we wanted and needed. We had a very enjoyable experience and ended up purchasing on the spot. Couldn't recommend this place more, service was top notch! read more

My boyfriend and I needed to buy a bed, amongst other things, in the three days I was in town over the weekend and since Sleepy's was down the street, of course we decided to go there first. The store was completely empty so we had the full attention of the sales lady. She had us lie on a test bed to diagnose what sort of mattress we needed and had us try out a variety before we found one we both liked a lot. She offered us next day delivery and even a bit of a deal, which was great since the mattress was already on sale. The delivery guys came early in their four-hour delivery window, but unfortunately, couldn't get the box spring around the corner to fit into the apartment! I went back to the store to see the same lady in a still empty store, and she set me up with a split box spring that will fit for only a $70 fee to have it delivered again. Nothing totally amazing about this experience, but I enjoyed the service and the attitude to try and help us out in any way the salesperson could. The 20 year guarantee on the bed isn't too shabby either. read more

In New York you come to expect the worst possible experience shopping and purchasing anything... No accommodations, no help, no patience, etc. I expected a shit show with the process of selecting and receiving a mattress, but every aspect of my experience with Sleepy's Greenpoint has been extremely positive. The saleswoman, Ivory, took me through a comfort test in the store. She was not pushy or overbearing. They were happy to reschedule my delivery when I needed to. They had an issue with their truck breaking down and couldn't deliver, but rescheduled for the soonest window afterwards, and chopped the cost of an accessory off my receipt. Delivery was ridiculously fast and efficient. Overall I SO recommend working with this company and this store's team in particular. I could not be happier with my experience. read more

Mattress Firm Greenpoint - Serta iSeries Plush - Mattresses Near Me - Brooklyn, New York

Tiffany was the best in helping me with the mattress and the mattress is amazing. Helped me get the best deal. An incredible and incredible service read more

My boyfriend and I have been searching for a mattress that will help with him stop having horrendous back pain while he sleeps. Joe G. was super helpful, patient and knowledgeable as we picked out our new firm mattress. I would recommend this location to anyone in the area! There are styles and prices that are accessible to all. read more

I wanted to improve the quality of my sleep, so I stopped by this store to check out their collection. I found the staff to be very helpful when I needed information about finding a bed that was a perfect fit for my needs and budget. Do not hesitate to contact these guys if you want to buy a comfortable, stylish bed. read more

I guess 2.5 stars would be more accurate. Customer service was OK, but very scripted. Prices are high (hey, someone has to pay for that fancy jingle and all of the ad time), and I kind of felt like I was buying a car with their negotiating style. In the end, the salesperson gave us a fair price for a mattress that we later read some not-so-good reviews on (kingsdown), so we passed on the purchase. We ended up buying from a new place that just opened up on Meeker (near Leonard st). The guy that runs it is a local guy, lived in the neighborhood for years. He gave us a very good deal and was friendly to deal with. read more

Came into the store looking for a mattress, having found the closest store with positive reviews. Given that my partner and I have completely different interests in mattress type, we expected not to come to a resolution. Thankfully we met Stuart, who patiently showed us EVERY mattress and spent 1.5 hours, explained every pro and con, and found some mattresses that worked for both of us. He even worked with us on the price Had an incredible experience, would recommend for people who need extra help in general! read more

Terrible. First they told us we had to buy a mattress cover in order to get the mattress insurance but did not tell us we had any choice in the matter. After sleeping on the bed one night and sweating the whole way through, I called to ask about it and discovered they had sold me an expensive (and HORRIBLE) cover when I could have had a cheaper cotton one. When I brought it back to exchange it, they would not take it because I did not have the original plastic bag it came in -well that is because their delivery guys put the mattress cover on for us and took the trash away. Grace basically told me I was lying about this. Outrageous. read more

Joe was the best very helpful kind and attentive to my needs. He helped me get out of the store quickly and happy to purchase my new mattress. Thank you Joe!! read more

Positives: The people in the store were helpful and attentive, and helped me find a good mattress. Negatives: There was a sleazy vibe about the way the person (Stuart) was trying to make the sale. First, despite the fact that I went in and said specifically that I was on a budget, he did not start out by showing me the cheapest mattresses in the store. Instead, he directed me toward a fairly expensive mattress and then kept going down in price as I expressed doubts. He was clearly trying to make the cheaper mattresses seem poor by comparison, and trying to take me for every cent I was willing to pay. Then, when I'd decided on a bed, he immediately launched into "fitting" me for a pillow. I said that I was fine in the pillow department. He pushed. I said that, again, my pillows were really fine. Once I'd established that I was not going to buy an overpriced pillow, he moved onto showing me overpriced mattress protectors. I said that I needed to think about it and would probably make a decision when I picked up my mattress. He pushed. I repeated that I needed time to think about it. Then, when I had buyer's remorse immediately upon returning home and called to cancel the order, I got the runaround. I had to call three different times to cancel the order, during which Stuart did his very best to derail me and push me into the purchase (e.g., "I want to cancel my order. I need some time to think about it, because it's very expensive." "Oh, so you want me to switch the order to the cheaper mattress?" No, I just specifically said cancel.) After the third call, he said that he would do it. I discovered several days later that he had not canceled the order after all, and sent a very irate complaint in. I immediately received a phone call from a woman who seems to be higher up in the company than Stuart. She was very apologetic and offered to help me if I still wanted to purchase from Sleepys, without being pushy - she simply gave me her phone number and email and said that if I changed my mind to contact her. The phone call made me feel a bit better about the company, but no better about the Greenpoint showroom. If you go in, try out some mattresses but don't let them talk you into the sale. Go home and think about it. If you go back, be prepared to haggle. Tell them that you like it, but your budget was half or 3/5 the cost. They'll probably knock down the price to make the sale. read more

Horrible! The customer service was atrocious. The sales lady should be ashamed of herself. I'm moving in February, so I took a friend with me to test out mattresses. My intention was to get a feel for what I like, and to better familiarize myself with brands and the price range of different models. Before we had a chance to really explore, the very rude saleswoman came over and flat out told us that if we didn't spend $2000+ on a mattress we shouldn't get one. (Seriously, she compared it compared it to cashmere) We politely thanked her, and told her we just wanted to look. Then she told us to stop sitting on the beds. She told us we couldn't. ...There were no shinanigans, we were respectful... She was just hateful and rude. #shame read more

Stuart did a great job: Found me a mattress that i liked that was within a reasonable budget, delivered on time, and here it is a few months later and i'm still happy. read more

I was very happy to find such a supportive and friendly staff. Ted was exemplary and laid out all my options very clearly, helping me to find an ideal mattress/box set and giving me a few extra deals for the purchase and delivery details. Word of advice: get there early if you want same-day delivery. Thank you all for such generous attention to the customer! read more

Woke up this morning after my first nights sleep on my new mattress and I couldn't be happier. Every aspect of this purchasing experience was stellar. Ralph helped us on the showroom floor and was accommodating, helpful, and we never felt pressured to buy. When we did decide on a mattress Ralph was extremely flexible with a delivery window and even followed up before my delivery to make sure I would have time to get to work. Great customer service, great mattress, great experience. Thanks so much! Can't wait to catch some zzz's. read more

My Husband and I recently purchased a bed from this location. Generally we are the type to buy things online, but when it came to a mattress, we wanted to try the product before buying. We had done some research, and kinda knew what we wanted, and the associated price ranges. When we visited the location it was pretty close to closing time, due to us getting off work late, so we we had limited expectations. We were pleasantly surprised at how attentive the sales associate was. Stuart not only showed us what we had in mind, but was also knowledgable enough to make some recommendations just based on our discussions of sleep habits. Ultimately not only did we find a great mattress, which was delivered promptly, but Stuart also worked within our budget and gave us a great deal! We would definitely recommend Sleepy's and this location in particular, to anyone looking for a great bed at a great price. read more

I can't say enough great things about Dee Dee at the Greenpoint Sleepy's at 759 Manhattan Ave. I foolishly ordered a "firm" mattress online from 1-800-MATTRESS (which has now been merged with Sleepy's) and knew I hated it on the first night. It was not firm at all, not by my standards! After making some phone calls, I realized how close the Greenpoint Sleepy's was to my new apartment, so I popped in and told Dee Dee my complicated, confusing predicament. She helped me SOOO very much!!! Upon trying ALL OF the firm mattresses on display, and not liking any single one of them, Dee Dee finally pulled out a cheaper foam mattress from the bottom of a trundle style bed. I ended up loving this cheap thing, it was firm and no weird foam or pillow top mushiness, but I needed to make an even exchange and this mattress/box spring combo was less than half the price of the one I had purchased online. After some creative deliberation, I decided to upgrade to a Queen size (from a Full size) and get a platform, which was also on sale for Memorial Day. Dee Dee also helped me find some amazing pillows to tack on to reach my even exchange. So I went from a measly mushy Full Mattress and Box Spring to a dazzling Queen set with a beautiful platform and some life changing pillows! Dee Dee was incredibly patient and helpful, and not pushy for a second! She was super informative and supportive, and gave me all the time in the world to figure out my final choices. I can't recommend this place enough, and I am so grateful for their flexible return policy and customer support! Moral of the story, if you are going to buy a mattress online, just go to the Greenpoint Sleepy's instead, and ask for Dee Dee! read more

Just bought a BeautyRest mattress at Sleepy's in Greenpoint and Stuart helped us. He engaged us for well over an hour with a million questions and my 2 children trying out every mattress in the store. Stuart has the patience of a saint and is very knowledgeable about all the mattress' they sell. We were able to have our new mattress delivered in a day! Would definitely recommend Stuart as a sales person and Sleepy's for their great customer service. read more

Great experience at Mattress Firm, Emily rocked! Walked in with little knowledge about what I needed aside from a budget. Emily showed me all the different mattresses and variations + hooked me up with an amazing price that I couldn't resist! Would highly recommend this store and staff if you are in need of a mattress! read more

Our sales associate & store manager was helpful and guided us in selecting the mattress and pillow set. However after only several months the pricey mattress we selected already started to get uneven and we had to replace. read more

Needed a mattress to be delivered next day and Dee Dee was a saint. She helped pick out the perfect mattress and then worked to ensure it would be delivered on time after there was difficulty with the movers. I would recommend this place to any of my friends, and Dee Dee's kindness and knowledge was so helpful. read more

Was a little hesitant buying a mattress in my neighborhood but was truly surprised that I was welcomed with great sales people. Emily (I think that was her name) greeted me and my wife with a great attitude. She was busy with another couple so she asked Stuart to give us a hand. He was extremely courteous and knowledgeable. Not that I know anything about mattresses but I am extremely picky when it comes to getting REM sleep. He didn't push me to the most expensive one that usually happens at brand stores. (As usual my wife picked the most expensive one too just by looking at it...always happens)He directed me to something I felt great lying down on. Gotta tell ya....it was perfect! He was the perfect salesman and we were completely satisfied with the price. I will recommend them to all the locals if anyone asks. read more

Been in need of a mattress for a while. Got to Sleepy's and was greeted by Stu, a nice sales associate who was extremely knowledgeable of bedding and sleeping styles. He was able to introduce me to a number of beds around my price range of varying styles and firmness. I also tried some great pillows and found a nice bed frame with extra storage. All in all I was able to get a great bedroom set and Stu went above and beyond to make sure I was satisfied. Highly recommend buying your next bed here! Ask for Stu! read more