Went in Saturday to get a feel for what I was looking for. Cam was great but the mattress i really liked was almost 4 grand. Decided to reevaluate my expectations and returned Tuesday. The manager, Alex remembered me by name & helped show me a budget mattress i wanted to check out. Bought 2 queens w/ free adjustable base, delivery and was out of there in 15 mins. The credit card charge hasn't even cleared and I'm laying on my new bed!! Isangro did a great job with the delivery as well. Very efficient, respectful and hard working. Great, easy experience. Thanks to Cam, Alex, Isangro & the other delivery tech! read more

Bought a new mattress at the Mattress Firm Hanover store, salesman Tom. the mattress was delivered by two very nice, efficient young men. However, found the mattress was awful to sleep on! called the store, sure it must of been the wrong mattress. It was not the wrong one, nevertheless, horrible! called the store, and To, took care of the whole issue! got us a different mattress and had it delivered within 48 hours! despite my not so nice complaining, he remained kind, professional, and went beyond expectations! I highly recommend this company, this store, and this salesman to anyone considering a mattress! read more

Ramon & Cameron were tremendous- patiently helping us compare several mattress brands and a couple adjustable foundations! The company offers a military discount with valid id & has extended the Memorial day sale' read more

This is the third mattress i bought from Mattress Firm i bought two other mattresses from the Marshfield store but its closed for now because of the Pandemic but the Hanover store was open we bought a twin mattress great price it wasn't one of those cheap twin beds for kids it was a very good size my next mattress i buy i will be back there. read more

I called 12/26/20 to confirm they had a mattress needed in my size and the associate replied that indeed they had it in stock for carry out. I arrive about 2 hours later at 8pm. No customers are in there and this half asleep employee puts his mask on as I approach the door. I told him that I had called a couple of hours ago. He insisted that it wasn't him I had spoken to. They don't have the mattress I requested from the call I placed. Rotten to make people drive an hour round trip for something they don't have but told you that they did. Maybe that's why places go out of business. Your customer service is atrocious! I made sure to tell him on my way out. read more

I went here just to look, got approved for more than I expected, made a purchase and actually enjoyed the whole process. Joe helped us out, he was very knowledgeable, friendly and fun to talk with and there was never ANY pressure. As a saleswoman myself, if ever I feel someone's trying to force a hard close on me I'll just leave. But Joe seemed to know exactly when we needed him, and also knew when it was time to walk away and let us chat privately (no one likes salespeople that hover lol). He had lots of great suggestions, ideas and options because he actually listened to us and seemed to know a lot about the science of healthy sleep which was also really helpful! I don't have good credit, and I still walked out of here with only $69 upfront and a brand new king bed, frame and sheets being delivered soon. 10/10 would recommend read more

I would never buy a mattress here again! The salesperson will tell you everything you want to hear but then not follow through on their word! They told me I would receive a free adjustable base but then charged me over $500 for it saying only the adjustable head was free not the adjustable feet and head. Didn't tell me that when I purchased! And delivered and charged me for it! Then they said they would remove my old bed trundle and everything for the "premium" set up charge of $150. What a lie! They only take the mattress! Like I said tell you everything you want to hear during purchase but then the lie and do nothing they say! read more

Joe sold us a mattress. He was attentive, and helped us to quickly find the best mattress that suited our needs. There was no pressure, and Joe was very consultative, giving us plenty of information to make the right choice. We're excited to have our new bed! read more

Very knowledgable and helpful, had a budget, salesman was happy to show me options in my range. Very happy with my purchase and service i got ! read more

Small selection of mattress brands, beauty rest, Serta, therma-pedic and "sleepys". Although probably enough for most people. Unfortunately salesman hovered and talked incessantly when we were trying to check out mattresses. Not pushy just " too close" for comfort. If I have a question I'll ask. Please give people space when trying to decide on something so intensely personal. read more

Jerry is the bomb. Hilarious and entertaining- he made mattress buying a fun and painless process. Also, gave us a really good deal. Thanks J! read more

Awful experience from the invoice being wrong to the delivery schedule being wrong. It seems like they do not know how to use their own computer system. Thankfully I was able to have it all corrected, it took 3 people to do but it was finally fixed and the correct mattress was delivered but even the billing dept with the mattress firm credit card it was an awful experience. I ended up paying it off on the first bill to avoid further problems instead of taking advantage of the 60m no interest. Never again. read more

Just not what I thought... My husband and I went in to buy a mattress recently. After spending much longer than anybody should sleeping on an unsupportive mattress and dealing with residual back pain, we knew that we wanted a top rated mattress, even if it meant spending an extra few bucks. Our original plan was to go to Jordan's Furniture but through the recommendation of a family member who recently had a pleasant experience with Mattress Firm, decided to stop there first. Off the bat, I was very skeptical; any place that seems to be always having a blowout sale is fishy to me...but I kept an open mind. We had the pleasure of being helped by Mike and long story short, the experience just wasn't what I was expecting. I automatically assumed due to my preconceived notions, that it was going to be a very "salesy" experience but it was anything but that. We didn't feel any pressure at all and Mike, he was just a nice, knowledgeable guy. He was patient and we never felt like if we decided to walk out the door without making a purchase, we'd be put in an uncomfortable situation. In the end, we ended up with a great mattress for an excellent price. I did the market research to back it up. So, thank you, Mike! Great experience and we are sleeping comfortably these days :) read more

HORRIBLE experience. I bought a full size Laura Ashley pillow top mattress and box spring for my son in March 2011. My son has slept on the bed for maybe15 weeks in total, he's away at college most of the time, he weighs about 140lbs. The pillow top has a 2 inch sag, feels like you're in a hammock. Sleepy's said it failed warranty inspection, the warranty has been cancelled. The bed frame we had it on is not to their specs. Why then did Sleepy's deliver and put the new mattress on this so called bad frame? They won't accept responsibility for this, claiming their drivers deliver and set up. This frame was under another box spring and mattress in my daughter"s room for 10 years these mattresses are still fine. The inspector was at my home 12/15/11, I had to call Sleepy's on 1/4/12 to TRY and get results. They promised they would call back with an answer that day. Nothing. I called again 1/5/12, the rep said you're out of luck. I asked for a Manager. She assured me a manager would call back in a half hour. Three hours later I drove to the Hanover store to try and get some assistance there. The salesman told me they just sell them and don't handle warranty problems. When I told him the trouble I was having with call backs and and the warranty cancellation etc. he told me to keep trying. Sleepy's care about their reputation and to tell them you'll get on "Yelp". I asked him to please call the warranty dept. and suggest that they honor the warranty. His response, "What do you want me to do call them and yell at them for you?" I responded by saying maybe you could stand behind your product, say I sold this woman a mattress in March, give her a new one. His response was, "I can't do that. If you want to hire me I'll do that. Keep trying but I can't do anything to help you." So basically the store takes your money and leaves you hi and dry, the delivery people don't know anything about frames, warranties, or mattresses, and customer service needs to be called several times then finds some lame ridiculous reason why your 9 month old mattress failed. Great news, customer service just offered me $250.00 towards a new mattress. Stuff it. I'm going back to Jordan's furniture. read more

I purchased an ISeries Super P top mattress on May 23rd order # 101006066 and knew within 2 nights it wasn't a good fit. I feel as though I have to hang onto the edge of the bed to keep from rolling into the middle of the mattress. Come to find out that Satisfaction Assurance doesn't really count for this mattress as you are OBLIGATED to keep the Serta mattress in your home for 30 days before you can exchange it for something else. I am sleeping in my guest bedroom now. Customer service is rude and useless. Of course this 30 day warranty issue wasn't mentioned at the time of purchase. Not only that, it seems I will have to pay $175 to have this mattress exchanged. Story gets even better. I bought the motion bed base with verbal assurance that it would fit my beautiful bed frame. ("oh yea, it fits all bed frames") At time of delivery, instead of refusing the base as I should have, I dismounted my frame, had them install the base to try out the whole bed. Bazinga! No returns on 'furniture'! I was not told this by the salesman either. I am incredibly angry and getting no satisfaction. I have to keep a mattress for 30 days that I can't sleep on!! I was completely mislead and feel Sleepy's and the salesman tricked me. read more

Went to look for a new mattress with the wife and met with Joe. Joe was friendly, knowledgeable, and didnt have the pushy salesman attitude. He made sure we knew he was there to help and answer any questions and pointed out to us the mattress types and asked us to take our time to feel them all out and then reach out when ready to talk more. We found a mattress and base we like but were undecided; so we told Joe we were going for dinner and would be back. He wrote down the pricing for us and we went on our way. We did end up back a hour or so later and Joe welcomed us back and we told him we want to do business with him. While we were working through the final detail we also looked at mattresses for my daughter and ended up buying her a new mattress as well. Joe made the whole process painless and explained everything in detail. Any one looking for a mattress will find Joe a pleasure to deal with. read more

Terrible customer service, terrible prices, Terrible place. Personally I went to Jordans after and had a far better experience and saved some cash. Dont waist your time here. P.s. The place is tiny so its wicked awkward. read more

We had been pleased with a master bedroom mattress that we purchased here a few years ago so we returned last week when buying a mattress for our guest room. The service continued to be friendly and helpful, including responding to my request that we be left to test the mattresses of interest on our own. There was no pressure to buy their very best since we were clear about our budget for this purchase. Delivery was easy to schedule. We will return should we ever need to again! read more