All I wanted was two chairs, instead I got weeks of aggravation, a warranty that is worthless, and some of the poorest quality furniture I have ever had the disappointment of owning, that is after waiting three weeks for it. Don't even get me started on the delivery process. The employees at Howell are nothing more than thieves and cons with the exception of the door greeters who are nice and probably have no clue the scams their higher ups are running. If you MUST go to this Value City, please be sure to triple check your invoice. They play too many games with sales tax numbers and are worse then car dealers. Sales people are rude and do not have experience with what they are selling or the financing that they offer. read more

Value City Furniture - AWFUL AWFUL AWFUL - Home Decor Near Me - Howell, New Jersey

I thought that I knew what I was getting into. I needed reasonably low-priced stylish furniture that may last five through ten years, then be discarded. I wasn't expecting hardwood worked, sanded, stained, and polyurethaned to perfection that I could hand down to my children. If I could afford that I would go to one of the local Amish furniture builders that I have used previously. I understood what I was getting was Ikea grade Chinese made furniture essentially crafted out of "manufactured hardwood" also known as sawdust and glue. There's nothing wrong with that, except unlike Ikea there's a bunch of what I would classify used car salesmen that couldn't hack it working there doing everything in their power to separate you from your currency. The only thing I can compare these people to is the used car salesman in the movie True Lies that tries to seduce Arnolds wife. That, that is the level of slimy underhandedness you will be dealing with. Save yourself the heartache, disappointment, and aggravation... Just go to Raymour and Flanigan read more

I thought that value City furniture was a really nice place to go. You can walk around, make yourself at home. The sales people don't crowd after you if you want them. They're available but otherwise you can roam and look on her own. They have some very nice pieces. There was a mirror there It is absolutely lovely It's kind of heavy for me to buy and bring home and hang up. But I really love that mirror and it wasn't that much money at all. Their stuff is priced well and they are willing to help. Yes I would go there again. Yes, I would tell you guys if you want a lower price piece of furniture that maybe isn't going to last 60 years but I don't think many of us are going to last another 60 years. Value City is the place to go! read more

The employees here should be ashamed to work for such an "organization". Here's a few of their scams...1) Making believe you weren't home if you somehow got a deal with free shipping, then making you pay for redelivery. 2) Not itemizing your bill and accidentally adding additional charges to your total so you don't notice. 3) A sham warranty policy where they reject any damage claims. read more

Horrible drawn out experience. Don't go by their google reviews as they pay to have negative reviews removed/hidden. Due to the falsified reviews I put way too much trust in these people and they took advantage of me and then after I paid them they were completely useless. Would not recommend ordering anything here if it's not in stock. Customer service is NON EXISTANT, you will never get someone that cares about you after you pay. Also be prepared to be home the entire day at your door when they give you the delivery date as they will do everything in your power to pay again for shipping while blaming you even though they didn't give you a time window. read more

Typically, I don't do this, but I would like to take a moment to urge any and every one to stay away from value city located in Howell NJ. Not only did every piece of furniture, from dining table, buffet, couch, to coffee table chest come messed up to some degree, their 3rd party movers used are some of the most inconsiderate slap happy humans I've ever come in contact. Please note they will try to delivery your furniture that has been terrible mangled but touched up with a furniture pen. INSPECT INSPECT INSPECT before you sign your soul over to the delivery person. They not only messed up my carpet in a house just purchased, they deliver just flat-out garbage. They do not care as this is just general labor 3rd party. If there is an issue you have to wait months to get anything done. Then their fix is to send out ripped up pre owned crap. I have spoken with the GM and the area director regarding the issues. At this point court is the only way to go. Buyer BEWARE!!! read more

Do you need poorly made furniture? Do you want to wait 8 weeks for it to be delivered to you from mainland China? Do you want the experience of going to a buy here pay here used car dealership? Do you want to be stabbed in the back while the salesperson shakes your hand with a big grimace? Well then, do I have the place for you! Value City of Howell NJ! They have it all! Zero ethics, unscrupulous behavior border lining illegal that goes all the way up to regional management! Just remember that when you enter this den of vipers, hold your wallet tight and don't believe a word you are told. read more

You are better off dumpster diving for new furniture versus going to this joke of a place. Not only with the quality be better but you won't have to deal with these unpleasant vultures. read more