We had a most pleasant experience in making purchase with Dennis late in evening.. He was so helpful, asked the right questions and actually listened to the answers and guided us to the right place. Helped get delivery expedited. Very knowledgeable & attentive. Knows his merch & the history of mattresses so could show us what was now comparable. Called with a question in the morning and Dennis answered - closes and opens and came to find out he is the manager. Hoping delivery goes as smoothly as sale & mattress is what we are looking for. read more

Go buy your mattress anywhere but here. I purchased it in November and had problems first with delivery. It was sprinkling barely when the truck pulled up. They sat outside and they drove away. I called the store and they said they can't deliver if it's raining. Even though it's all wrapped in plastic When I finally got it it was like sleeping on concrete. Again I called the store and spoke with the manager. He said, you have to "break it in". Meanwhile my back is killing me. As of today that it's "broken in", it SAGS in the middle!!!! Waste of time and money. I should have gone to Baer's and it looks like I'm going to have to buy a new mattress. This place is very expensive and unprofessional. And my back is worse than ever!!! read more

I bought my 2nd Tempurpedic mattress from this store in Aug 2023. With a promotion which included free bedding. I picked out bamboo sheets and a mattress cover. The sheets came in the mail and the mattress cover came with the delivery. But what came was a king mattress cover which was the delivery man showed me was on the order. Since I was buying a queen bed I never noticed my receipt said king. I called the store and was told to send it back with the delivery people and they would order. I was only in FL in August. When I returned my neighbor gave me the package that was left at the door. GUESS WHAT, A KING MATTRESS PAD. I took to store today, never opened, just wanted a queen mattress pad instead of the king. Salesman, Joshua Mulhern, for some reason other then not willing to admit an error on his part, swore my husband ordered a king mattress cover. We don't even own a king, the queen bed was for me, and why would I order a king mattress cover to go with queen sheets for a queen bed. Unbelievable! I didn't want money or even credit, just I give them ba k the king and get queen in return. I would give a 0 if I could for customer service. read more

My fiance' and I purchased a Tempur Pedic mattress and the TP pillows last weekend. We had such a perfect experience thanks to Mark. He is a great listener, knowledgeable, thorough and easy to work with. Our experience was smooth and I highly recommend using them if you're in the market for a mattress, a mattress cover or pillows. - Steve & Rita read more

I needed help buying my first mattress, and Susan at Mattress Firm could not have been more helpful! She was extremely knowledgeable about their extensive line of product offerings, and she listened to my needs and helped select the perfect mattress for me and my sleep needs/preferences and budget. The company had the mattress in stock (so many others do not due to Covid), and even when I needed to make adjustments to the delivery schedule, Susan was super accommodating and understanding. Amazing customer service, thank you Mattress Firm!! read more

I needed a new queen mattress for my guest room in my retirement townhome in Jupiter Florida, and I needed it delivered on a particular date. I looked at reviews of mattress places in the area and stumbled on Mattress Firm on Indiantown Road in Jupiter, Florida. I already knew I wanted a Purple, and Susan helped me get the mattress and delivered on the exact date I needed it. It then went on sale after I bought it and I was issued a refund of the sale amount to my credit card! I was told they honor sales up to 4 months after purchase, plus they give you longer than buying directly from Purple to try out the bed and return it if not happy with it. I couldn't be happier with the service I received. Thank you Susan, Maria and Kathy, you are very professional and go the extra mile to please your customers!!! Best Regards, Karen F. read more

Spent several hours yesterday trying out mattresses. Our sales assistant Maria was absolutely wonderful and very patient! She was extremely knowledgeable and knew exactly which mattresses would work for us. After trying out different choices, we kept gravitating back to one. She allowed us to try it out over and over without any pressure. We went next door to dinner to discuss what we wanted to do and then went back and made our purchase. Our new mattress will be delivered tomorrow. Can't wait!! Would definitely recommend this store, especially if you with Maria! read more

Met Leroy as soon as we walked in. Spent over an hour with us picking out the perfect mattress. He was amazing, and great service! Would recommend to anyone for just looking or for picking out your new mattress! Ask for Leroy, he was great!! read more

I rarely leave reviews but felt obligated to leave one for this location as the service was so great. Maria provided outstanding customer relations and was super nice and efficient. Highly recommend this location. read more

Stopped in to check prices on a King sized mattress. Was met by Michelle who explained in detail how the store was set up and what all the color codes meant. She was extremely patient and pleasant as we tried different mattresses. She was not a pushy sales person (which I expected). She gave us all the details of the sale that was going on including the sale of some of the floor models. We ended up purchasing a king mattress and one of the floor queen models for our spare room long with pillows and mattress protectors. She was especially thorough explaining exchanges, returns, the charges and savings on our receipt. I would definitely recommend this store and especially Michelle. Good job and KUDOS! read more

So excited to soon be receiving our new split king adjustable bed from Mattress Firm Fisherman's Wharf. We spent several hours today receiving excellent information, service, and attention from Maria. A recent accident and surgery in a broken arm necessitated this decision. The body can't heal without proper sleep, which has not yet been occurring due to the uncomfortableness of my current bed. I am grateful for the high commitment to clients which we experienced here today. Thank you, Marie. read more

Got a great deal on a mattress for my dad today. Michelle was very helpful! Will also get the mattress delivered tomorrow which is great.

First off I want to say, the service at this location was amazing. The employee Devin helped my father I am pick 3 mattresses for the new house. We bought two queens and one full. We even got a chance to take advantage of the Memorial Day sale. We were in and out with everything in about 30 minutes! Amazing. If you're looking for a mattress, I'd advise you to check it out. read more

Find another place to get a mattress. I ordered a mattress from Mattress Firm that was due to be delivered today. It was supposed to be delivered by 3:00. I received a call advising me that the delivery would be delayed by half an hour. Shortly thereafter I was advised that the mattress would be delivered in ten minutes. To make a long story short, the mattress was never delivered. Multiple calls were placed to the store regarding delivery and none of my calls were returned. There is absolutely no follow up or concern for customers. Look somewhere else where your patronage will be appreciated. read more

María was amazing! Love that she listened, and worked with our needs and budget. I will definitely recommend this store.

Excellent customer service! Danielle got us exactly what we wanted and needed, including next day delivery!