We came in on a snowy Cyber Monday after work and it was pretty empty. The sales rep Jesse helped us in the store and did a great job! He was both friendly and helpful; he asked what we were looking for in a mattress and guided us to some good options. Jesse took the time to explain the different mattress tiers and add-ons with us and we picked out what we wanted fairly quickly. Thank you again for the great customer service! We would recommend this location to any of our friends. read more

Great customer service, good selection of the top mattresses available such as purple and tempurpedic, interest free financing.

We worked with Zac at Mattress Firm and he was fantastic! He was very patient with us and took time to explain all details and answered all questions we had. He also got us a fantastic deal! Fully recommend this place and ask for Zac! read more

Zach was fantastic! He really made the process of buying a mattress seamless (pun intended). There was no tufting around with the price. He was very straightforward and professional to work with. Zach gave us a great deal which was huge relief on our wallets. Thanks again Zach! read more

I'm really torn on what type of rating to give. On one hand I received good service and was happy with the price I paid in the end however getting to that price was a chore. A salesman by the name of Giovanni helped me out, nice enough guy and seemed knowledgeable on the different product, showed me a bunch of mattresses but he kept taking me over to see much much higher priced mattresses even after I explained this mattress purchase was for my 4 year old daughter, I suppose that's his job but don't drag me over to the super pricey mattresses 3 times lol, while I was not looking at the super cheap ones I certainly was not going to drop several thousand dollars on one for a 4year old. Let me warn everyone, DO NOT pay the price that the mattresses are marked...don't pay anywhere even close. So once I finally narrowed it down to a single model, just deciding if I wanted the medium or soft version is where things got interesting. I was a serious buyer but I was in no rush and my wife and daughter were not with me so as I started to walk out the salesmen asked me if I would be taking advantage of the free delivery or picking it up myself, I explained that most likely, if I decided to purchase I would be picking it up myself. He told me to hang on and that he might be able to do better on the price, he went over to his computer and without me even haggling he dropped the price by over 30%, I dragged my feet a bit more and then he dropped the price another 10-12% at this point I knew the marked prices were all just a scam but I felt he got to a great number, actually lower than I would have been willing to pay so I said I'll take it and broke out my credit card. Giovani also cut me a nice deal on a very nice mattress liner/cover...again the longer you drag your feet the lower the price gets, even on the liner lol. I did opt to pick it up myself since I own an SUV with a roof rack and their warehouse was only about a 15 minute ride from my home. Pick up at the warehouse was quick and easy and they help you load and secure it to your vehicle which is nice. All and all it was a good overall experience even with the "discount" pricing structure. Just go into the store knowing they have PLENTY of room to move and don't jump at their first price. read more

Bought a mattress from Mattress Firm and it wasn't good. Returned it within a couple of days and bought another (paid more $$). It is absolutely horrible. Less than 5 months old, it squeaks when you move and it horribly uncomfortable. The bed is the Mattress Firm brand. Highly recommend not buying this bed. read more

John Ohaver is AMAZING!!!!!!!! I went in to purchase a bed for my son. He was with another customer but made sure to acknowledge my family. While waiting, my son was getting really bored and upset and was whining/crying (he's 3). John pulled out some books and toys and my son was occupied. The customer service...the products....the whole experience was SUPERB!!! I would recommend this place to everyone I know. I WILL be going back when I need to make more purchases. read more

Purchased a mattress from Jason, a great guy and very helpful and respectful. Delivery arrived right on schedule. The delivery guys were very polite and accommodating. Bottom line: I would definitely do business here again, it's a no-brainer. The whole experience was excellent. read more

I went to this store with the hopes of finding a quality mattress at a competitive price, and that is exactly what I got. The manager was very helpful and informative, and I enjoyed trying out all the different mattresses. I would recommend this store to anyone who wants a great product at a good price without all the haggling that people usually connect with mattress stores. As a side note, the previous reviewer refers to an Oswego location, not the Naperville location. I feel bad that this store should take a bad rap for a different store. read more

John is very knowledgeable about beds and was able to find the most comfortable bed for me, not the most expensive. I am a physical therapist and have sent several patients with various problems to him and he has been very helpful with all of them. I highly recommend Back to Bed. M.R. read more

My fiancé and I were treated wonderfully this afternoon! Originally we went in to just start looking around, but we found a mattress that we absolutely loved. The two gentlemen were very knowledgable and super easy to talk to. They really listened to what we liked and pointed us in a great direction -- Fast, fun, and easy!! We wanted to check out another store to see what was out there, but the deal we were offered was too good to pass up! The mattress hasn't been delivered yet, but I'm sure the experience will be just as good as buying! Big thanks to Todd & Tom! read more

I bought a Dream mattress about 3 months ago. Did a lot of research since we got new tempur-pedic memory foams at work (I work at a sleep lab) and thought they were so comfortable. Some common complaints about memory foam is how hot they get and it is difficult to move on them. The second may be an issue if you have difficulty moving anyways but I have no issues and I don't feel the mattress gets any more heated than my old mattress. I love it. Giovanni helped me and he was very knowledgeable and friendly. Between him, the great delivery time, and price point, I highly recommend them read more

Very disappointed. I was clearly told by the manager they could check my credit to see if I'd be approved for financing without it harming my credit. I was approved, but was not told an account was opened. Several days later, I received notifications regarding my new account. I never disclosed my income, so I do not know how my credit limit was decided. I was very upset by this and was told I should have known that Mattress Firm could only run my credit by applying for an account. Feels like I've been scammed.. read more

This is my second time purchasing a mattress from this location, and I'll definitely be going back for any future mattress purchases. The salesman and manager were friendly and relatable without being pushy. When my husband and I said that we wanted to go have lunch and think about our decision before purchasing, they did not pressure us at all with any "but if you buy right now I'll throw in XYZ" tactics. We went to two other stores afterward, and the salesmen at both acted very miffed that we wouldn't purchase on the spot. Additionally, we were looking for a mid-price range, firm, full mattress, and Back to Bed's mattress was superior in quality to the same types of mattresses at other stores. It was worth paying slightly more for the better mattress and better customer service, and they were still willing to work with us by throwing in a free bed frame (on top of the free delivery they were already offering). This location also has the added bonus of being on the Naperville side of Route 59, which has a lower tax rate than the Aurora side. The delivery men were prompt and courteous, as well. They accidentally forgot to give us the mattress protector, but they called as soon as they realized it, turned the truck around, and came back to make sure I got it the same day. Highly recommended! read more

People buy from people they like. I had a very enjoyable experience purchasing my first bed from Back to Bed. I went to Back to Bed first, then to four other places, and then back to Back to Bed. The reason I returned was because of the manager, John. John was by far the most honest and informative person that I spoke to; he was more of a consultant than a salesman. With such a pleasant experience and competitive price, my sister also ended up buying her first mattress here. read more

Brand new to the area with moving truck coming, Mr O'Haver really helped us. We had actually decided on a mattress from a different store. Not sure I would like the other mattress long term we decided to look one more place. Mr. O'Haver was very polite and patient. After we found a mattress I liked much better, he discovered we were new to the area. I asked him some questions I had about the area. He smoothed our transition so much with his answers. I am extremely grateful. Did I even mention the beds are comfortable, were set up timely and we are comfortable on them still after settling in ? Thank you! read more

This was by far the best experience Ive had with buying a mattress! Giovanni helped me and my SO out while picking our first mattress together and was very helpful in finding something that works for both our sleeping styles. He showed us various options that would fit our price range and was very receptice to our questions. We were with his help able to land on a mattress that we are both happy with. Plus their hours are really convenient since we were so busy with moving and work, and they could ship to our new place as well! read more

This was my first time purchasing a mattress, and the first mattress store my husband and I came to was this one. My husband has purchased mattresses before. We walked in and the store manager Gio was not only very nice but very relaxed. He wasn't pushy at all and was beyond helpful. He patiently explained everything to us and the difference between all the different types of mattresses. We ended up leaving to go look at a few different stores, but after looking around a bit, we decided that we wanted to go back and see Gio. We came back and purchased our new King Beautyrest Bradford Legend mattress and we couldn't be more thrilled. Thank you Gio, for all your help. read more

Great knowledgeable Staff, My wife and I were very pleased with our experience and our new bed. Highly recommend going here!!!!

Giovanni was excellent in helping us select two mattresses. No pressure at all and assisted us in selecting the right product for us, not pushing us into something. Go to this location to be treated right! read more

We could not have had a better experience--most bed places have creepy salesmen and overinflated prices. The deal was outstanding, and I can't say enough about how we were treated by the manager. And I agree with Eric D--the negative review is not about this location. Perhaps the op should be more careful about selecting the correct store for negative reviews. read more

I purchase 2 Simmons Legends from this location, the customer service were excellent, Tom was very helpful and knowledge to pick the right mattress to fit my need, the manager Giovanni was very friendly and make sure my bill was correct. This is the good place to shop for mattress. read more

We visited this location during X'mas but we did not decide to get a new mattress until May. what brought us back to this back-to-bed again was John. He has been very professional and helpful. the whole purchasing process was very comfortable. all sales rep were knowledgeable and patient. we are happy with our new mattress. one thing to keep in mind though, is that you need to think about the final height of your bed. ours ended up too high and John helped us in getting a box with lower profile. read more

We just purchased a mattress at Back to Bed on Weber. The sales associate (WAB) was very helpful and he knew his stuff. Can't wait to get our new mattress Friday. We went to Sleepy's before Back to Bed (what a mistake that was). read more

Sales staff were great to work with! John O the manager took great care of use to find a bed that fit us and stay in our price range. We had shopped there months ago to browse and were impressed at out treatment so we knew we would be going back. Thanks John! We are very happy with our purchase. read more

We purchased three queen-sized mattresses from this location. The quality of the mattresses is excellent and we are very satisfied with our purchase. The reason for the 3 stars is due to delivery issues. One mattress was for a basement bedroom so it was realized at time of delivery that a split box spring was needed. It was a hassle to get that scheduled...the deliverymen brought the correct box spring when I was at the house with two additional contractors. After the box spring was carried down to the basement bedroom, the deliverymen obtained by signature and then walked out of the house AND NEVER SHUT THE FRONT DOOR. I was in the back of the house with the other contractors and our front door was left wide open for 10 minutes. read more

After initially experiencing problems with a refund, we met with GIOVANNI at this location who promptly took ownership of the issue and quickly solved it. He was professional and polite. He turned what began as a bad experience, into a really positive one. read more