Hanna was an amazing salesperson! He listened to our needs and helped us find the right mattress for the right price!!!

Nice clean store, centrally located. My sales rep, Hanna, was knowledgeable and was very helpful in selecting the correct mattress for my particular back issues. He was patient, explained all the different mattress types, and was patient with my trying out different mattresses. I never felt rushed, he listened to my needs, and respected my price range. Good experience. read more

Had a great experience here. Went in needing a new mattress. I believe the guys name was Jonathan. Super friendly and knowledgeable. No pressure type of salesman, just helping you get what you need. Prices were great and I for something on sale. Bought a few other items while I was there. A very pleasant and efficient experience. read more

This store sold me a bed frame that collapsed on me less than 10 months later and that I found out (no thanks to Mattress Firm) is actually subject to a recall due to the risk of serious injury or death from the frame collapsing. On top of that, Mattress Firm wants to charge me $60 to haul this junk away from my home. read more

This store is amazing Amazing customer service, amazing deals, amazing products that I am oh so excited to sleep on Juan the store manager is helpful and was very chill read more

Thoroughly pleased with Paul Dennis, our sales associate associate at the N. Lamar location. He was able to find exactly what I was looking for. Moreover, he was sweet, helpful, and knowledgeable. My experience with Paul exceeded my expectations, as I had just had a bad experience with Mattress One at their Triangle location a day prior. I am happy that I ended up choosing Mattress Firm! read more

My husband and I had a great experience shopping at Mattress Firm recently. Our sales associate, James, was knowledgeable and helpful the whole way through. Thanks to him, we found exactly what we needed and saved a good amount of money along the way. The delivery was prompt and courteous as well. Our new mattress is like sleeping on a cloud. Definitely a worthwhile investment. We also purchased amazing lavender memory foam pillows and the proceeds from the sale go to pancreatic cancer research. Whats not to love? read more

I wanted to take a moment to compliment James Clark -- he provided excellent, actually SUPERIOR, service to me. I greatly appreciate it! From the very start, he went to great lengths to find exactly what I wanted. You see, I have an aging father who, at the advice of his Doctor, had to be moved rather suddenly to a facility that would provide additional help to him. The move was occurring VERY quickly, and there was not room for his Queen-sized bed at the new place. James went ABOVE AND BEYOND to obtain the exact mattress we needed in the exact time-frame -- no simple task!!! The bed is just perfect! Arrived on time and my Dad LOVES it!!! The story doesn't end there, however: I had recently visited a friend who has a TempurPedic. Unbeknownst to me, I LOVE TempurPedic mattresses. And, even though it wasn't anywhere near time for me to replace my mattress, I decided to do so anyhow. I am very true to sales associates. I, too, work on commission and know how important good customer service is. So, I DO return to those who treat me well. That being said, it was a very easy decision to return to see James. I knew that the experience would not only be seamless, but I would benefit from his amazing personality as well. (He's incredibly funny and it makes for a fun buying experience. I don't know about you, but if I'm about to drop several K, I don't mind finding some humor in the mix.) The mattress was delivered as promised, but this time, the delivery experience was LESS THAN NICE. The driver was crabby and rude, and damaged my existing mattress (which I intended to keep and use in the guest room) in the process of moving it to said guest room. Again, James came to the rescue. He made sure that I was taken care of. He found a comparable mattress for me in the warehouse and arranged for the replacement of my damaged mattress. AMAZING!!!! You just don't find service like this too often these days. Most people are in WAYYYYY too big of a hurry to get you sold and move on to the next -- not keeping in mind that word of mouth and return business is EXTREMELY IMPORTANT!!! So, THANK YOU, James! I have visited OTHER Mattress Firm locations and DID NOT RETURN to make a purchase. It is because of James that I recommend this particular location. Sweet Dreams! ;-) read more

Great staff but GOUGING PRICES - Mattress Firm completely taking advantage of college kids - they claim their 12 " memory foam mattress is normally $1200 amd on sale for $600 - GO ON AMAZON and you'll see how they're GROSSLY OVERCHARGING !!!!! read more

After 9 years it was time a new mattress. My wife and begrudgingly began the process of buying a new one. Fortunately we walked into this location and were helped by Michael. Michael was friendly, engaging and patient (he was happy to take the time to show us multiple options in every price range). Michael's knowledge and expertise helped us pick a fantastic mattress that we love. I will definitely return to this location and Michael for all my mattress needs. read more

My wife and I were looking for a new mattress for us as well as our son. We walked out of there feeling comfortable and confidence we made the right purchases. Jake Elder made the process as smooth as possible. We received our Mattresses and were installed the next evening. Thanks Jake! read more

WOW is all I can say. The service at this Mattress Firm is awesome! Here's my personal experience with this place: So, I bought a mattress from an employee that had all the knowledge in the world from the stress that a mattress can put on your back to the level of plush of just about every mattress in the store. Brought the mattress home(same day delivery!). Unfortunately, the mattress did not work out. Being in a different area of town, I took my receipt to a different location only to be dealt with by a rude woman who obviously hated her job. So, there I was back at THIS location within the next few days. Greeted with a warm smile--the salesman remembered my exact mattress--and everything got taken care of that day!! Basically, what I'm saying is- don't let the other Mattress Firm locations sway your opinion..go to this one because it rocks. read more

Amazing customer service here over the weekend! We were in need of a new mattress and stopped in after visiting a couple of other mattress stores. Riley was fantastic and talked us through lots of options and was so helpful. It was clear he was very knowledgeable and wasn't trying to "upsell" us at all and made the whole experience totally enjoyable. We are excited about our purchase and would highly recommend this store! read more

Such great service! Very helpful in my decision making. Financing was easy too! I have had a hard time getting good sleep until my new mattress!! Never thought it would make this much of a difference. After about a month I really could tell. I am addicted to my pillow and take it with me when I travel. read more

We were about five years overdue for a new mattress. The sales rep was friendly and engaging, even if she was a little 'salesy'. They didn't pressure us, but we weren't left alone to browse either. We ended up with a 'clearance model' that looked new to me, two new memory foam pillows with cooling gel pads. They financed us at six months no interest, which we liked. The delivery went quickly and smoothly, and we're happy with our new bed. I'm not sure that we're customers for life or anything, but we'll visit them again when it's time for another mattress. read more

After finding a fantastic bargain deal on the exact mattress and adjustable base combo I was looking for, there were some slight issues with missing parts from Mattress Firm's "outlet" warehouse. However, Travis at the Rosedale location went above and beyond expectations to track down the missing parts. He even offered alternative parts from a local hardware store on top of all the "official" parts. I was updated regularly throughout the process, so I never felt "out of the loop". After receiving everything as expected, I now have the exact bed I've been wanting (at a discounted price too!). Thank you Travis and Mattress Firm for all your hard work in getting me the good night's rest I've been dreaming of. read more

I would not recommend this store to anyone. I came in to the store asking for a pillow that was soft and told the guy there that I have neck problems. He gave me a pillow to try and made sure to tell me several times it has a warranty. Once we had made the purchase he mentioned that we need to roll up the pillow a couple of times to soften it. The pillow is rock hard and impossible for me to sleep on. Definitely not anything like the pillow we were given to try. When I went back to the store the manager called me a liar in so many words when I explained that we had been told that it would get soft quickly and that the guy had made it sound like we could return it. When I said I will never shop here anymore he said I was threatening him. Not any sign of customer service or understanding of the situation. He said we should have seen that they have a no return policy which we were not told until the sale had gone through. Never shop here and if you do make sure you really want their product because you cannot return it even if the product you are given is not the same as the one you wanted to buy. read more

Great customer service from Juan, defiantly ask for him if you are looking for a mattress

I came by the store in a hurry to get a mattress and box spring for my house before classes began. The salesman James Clark was very knowledgable about the selection and worked with me to choose a product within my price range. He even made a few calls to get me same-day delivery, despite the very full delivery schedule--outstanding customer service. Thank you, James! read more

So I haven't ever bought a mattress before, ever. Hey, I'm young, give me a break. However, it was finally the time to find a good new mattress as my old one was a pain in my back. Literally. I found a Groupon for mattress firm and jumped on it. I first decided to go with a cheaper mattress, but after arriving to the store and lying down on a firmer mattress, I definitely decided that it was worth the extra $$$ to spend a little more for a nicer mattress. Liz helped me out, and she was absolutely fantastic. She was patient with me (especially as a first time buyer), helped me try out a few options, and was on the ball about pricing, availability, setup, and delivery options. It was even cool that with my $20 donation to Habitat for Humanity, they'd deliver for free! Who knew buying a mattress could help build a home too? Delivery was quick, same day quick, like 4 hours after buying it quick! The guys who delivered were awesome, helpful and didn't seem like they were in a rush to get out. You know I used to eat across the street from this store, and thought about saving money by buying online. When it came to it all, the price, the service, the help, I definitely am glad I bought with Mattress Firm. Thank you to Liz for her amazing help and service! I love the new mattress! read more

Great deal on mattress. James Clark was super helpful. He helped us find the best mattress that would suit our needs, gave us some special discounts as well. He even pulled some strings to make sure our mattresses could be delivered within a timeframe that worked for our schedules. read more

Bought a mattress here this week and it was an easy and painless process. We were helped by Meredith, who was very courteous and knowledgeable. She helped us narrow down our search both in type of mattress and cost range. Very friendly staff. They delivered the mattress that evening within the 3 hour window that was promised. Great experience. read more

James was very helpful in answering our questions and was patient with us as we tried out all of the different beds. He was also understanding of our price range and didn't try to push us out of it. read more

My wife and I went Mattress shopping on Sunday. The roving manager (Young/Brown/slender) was really pushy and keep going even after I said 3 times "I'm not buying right now. I am in auto sales and we do not hard sell. Listen to what the customer sayd and do what THEY want. I was pricing a $1700 Stearns and Foster mattress and told her I was considering a Sealy that I had found on sale foe $489 at another store. She said "So, if this mattress was $89, you wouldn't buy it today?". That really irked me because it wasn't even close in price. You tried way to hard, girl, I bought elsewhere. You ran us off. I related this story to a friend who had been run off by the same girl at one of her other stores. Bad for a manager. read more

My girlfriend had to swap out her mattress once or twice to find the right fit. After the second time she switched mattresses, they told her she couldn't change again and had to just stick with what she had. That would've been fine, but she had to get a floor model because mattress firm didn't have any more of the mattress she wanted. When the mattress arrived, they did not clean it since it had been the floor model. They just brought it from the store to their warehouse to our house. There are stains on the mattress and when we called to see about resolving it, we were told that's how it works with floor models. You don't get to have it sanitized or cleaned before you receive it. All the staff we've worked with has been kind and helpful, but this is just frustrating. A substantial lack of customer service telling us that we can't get a clean mattress. And after we also agreed to purchase a power moving base for her bed as well as a few pillows. I would recommend shopping around. read more

We bought a mattress from this store and the customer service is great! the mattress didn't work out, but it wasn't a problem... Micheal will help you very well and we appreciated everything he did. read more

We bought a Tempur Pedic and scheduled a delivery in three days. Well, our mattress didn't make the trip to Austin and we rescheduled for three days later. The store gave us two of the Tempur Pedic pillows for our trouble. We love the mattress and pillows! read more

Christian was awesome. We didn't buy anything but he was quite informative and kind. No pressure sales and very warm.

Mike Likas at 3910 North Lamar, is a your mattress expert. There's no need to get hassled or to get the run-around from commission sales personnel. I know. I went to half a dozen mattress stores before actually finding Mike at Mattress Firm. He's a 3rd generation mattress expert, born and raise in the furniture capital of the world. He's an expert. He won't try to sell you something you don't need and he's honest, to a fault. If you are looking for a new mattress and want someone you can trust, look no further. He's truly the best! Mike Likas 3910 North Lamar Blvd. Austin, TX 78756 512-371-0760 read more

I had a great experience purchasing a tempurpedic here recently due to the sales associate, James Clark. He's a very friendly, funny and happy person which made the experience less painful after spending 9k on a (lovely and amazing) mattress. He went out of his way in every situation that arose and was very helpful. read more

Shannon was beyond helpful and amazing with picking the perfect bed for the guest room. She was knowledgeable, professional, and honest. She provided excellent customer service and I will be back when a new bed is needed! read more

I had a really great experience! James was very knowledgeable and lead me right to the perfect mattress! It was my first mattress purchase and he made it simple and smooth. Also, James was very friendly. I loved hearing about his great work helping the community! read more

I ordered a bed on Friday and paid for same day delivery, today is Tuesday and I am still waiting for the bed. They were very kind and friendly in the store, I really enjoyed shopping there, but they took money for a product they never delivered! read more

Ask for Jake when you go to this store. He is friendly and knowledgeable and quite adept at resolving issues (more on that later). I told him I've had severe back problems for several years. He acknowledged my problem and walked me through several mattress options and showed me various adjustable bases to match. Pretty standard. We went back and forth about which was better: a soft of a firm mattress. He suggested I think outside the box and consider something more comfortable for my back but I was a little adamant about getting a firm. I bought one and found myself exchanging it for a softer one several weeks later. I was happy that Jake was very understanding through the process. Needless to say the softer was better and my back pain had reduced considerably (if any of you suffer from one, please also consider observing and changing your sleeping posture). I was pleased with the service pre-sale and was astounded by the quality of the post-sales service. Coming back to Jake's adeptness at resolving issues: often times, the ones making the sales aren't in charge of delivery but unfortunately, are deemed unworthy because of logistical issues. After reading through several other reviews, it's evident that Mattress Firm has those logistical issues (discrepancy between promised delivery date/time and actual delivery date/time) and the sales force get the blame for them. I recognized this when a delivery was made during my absence and unfortunately, not properly installed. I got in touch with Jake about this. Although I realize this is not customary, he made it a point to come in himself and install the mattress and frame correctly. An example of kindness breeds kindness. Very pleased and highly recommend. Good luck! read more

I was sold a mattress with a guarantee of a delivery date. I was called the night before the delivery was scheduled and told that the mattress would not be available for 10 more days. I asked for a refund so that I could buy a mattress that was in stock and was told the refund would take 8 to 14 days to process. Their corporate structure allows for no accountability. The store people were friendly, but the situation due to their corporate structure would now allow for them to help right their error in inventory. read more