I visited this store to replace my current mattress. I was told there was a special where I would…read morereceive a $300 gift card offer. I went home and found the same offer online. It said to call the store for more information. After completing my purchase, I called the next day to ask about the gift card--only to be told that I would have to cancel my entire order and reorder the exact same bed to qualify for the promotion. It as extremely inconvenient for me to do that as I had freed up my day to wait for the delivery and made arrangements for the mattress to come. I followed the advertised offer in good faith and expected the store to honor it. It feels like a bait-and-switch tactic just to avoid giving out the promotion. Very disappointing experience. I would not recommend buying from this retailer unless they fix their misleading advertising and treat customers fairly.

Tharindu was such a big help and factor with our purchase. He's super friendly and informative. He…read moremade sure we were taken care of! Thanks so much!

My husband and I dreaded, put off shopping for a mattress with an adjustable bed frame. We finally,…read morewent to Mattress Warehouse on Lee Highway next to Trader Joe's. We were greeted by Mr. Surender. He was very kind and was a no pressure salesman. He actually told us we did not need to buy a mattress. We only needed to buy the adjustable bed frame. Which is really what we wanted. Our mattress is fairly new and we love it. Mr. Surender did not try to sell us the top of the line with all the extras. Our purchase was very easy and took no time. Customer service was top notch! We were offered water and felt very comfortable in the store. Both gentlemen working has the same last name. I highly recommend both of them. I was also impressed with the customer service and communication from their delivery service. Great experience.

Surender was amazing, made the process so easy and was so helpful and kind, didn't try to upsell me…read moreat all and made the process of buying my daughters bed so easy. Come here!!!

shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

Outstanding transaction all around. Wonderful customer service and great communciation. High…read morequality, solid wood furniture at a price that won't break the bank. Each piece of the John Thomas dining set I ordered was packaged very well and arrived in pristine condition. Looks and feels great. Excellent delivery and installation, arrived right on time. I will buy from here again and highly recommend to my friends, family and neighbors.

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

We've been shopping for a loveseat recliner and after looking around several warehouses, we decided…read moreto try Lux Gallery in the Clock Tower shopping center. We were impressed with the designs and with our salesperson, Sam. He's knowledgeable and focused. After hearing our needs, Sam worked with us to get a loveseat we'll hopefully enjoy for years to come. We happily do business with local companies who welcome us. Lux is a great example.

We just bought all of our living room furniture from Lux. Sam was super helpful and accommodating…read more I have to say, I will not waste my time at the over priced chain furniture stores again!

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I went to Baer's Mattress Den based on other reviews and I am glad I did. Theresa was very…read moreknowledgeable, helpful, and a friendly person. She helped me narrow down my choices based on what I liked and disliked about past mattresses. She didn't try to get me to buy more than I needed and gave pros and cons of the mattresses, pillows, and frames. Theresa also discussed prices with me, which helped me get just what I wanted - a great setup and value for my money. The two men who delivered my mattress, pillow, and adjustable frame (maybe father and son??) were friendly and efficient. They removed my old mattress, boxspring, and frame for a small fee, which saved me from having to figure out how to dispose of it all. I am SO happy with my purchase, and so glad I went to Baer's! If I have a need for new mattresses in the future, I will definitely return to Baer's. I highly recommend them!

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Service was poor uninviting and outright rude when we decided we did not find what we wanted!read more

Snooze you lose Mattress Firm. Went in and looked around at your overpriced mattresses. There…read morewasn't an employee to be found anywhere in your store. So I left and spent my money at your competitor Mattress Warehouse. Better luck next time.

Round 2 - My daughter purchased as new mattress a few months again and Syeda was super helpful and…read moremade sure she gave her the best available price. We are back for Round 2- what was supposed to be for our guest room, ended up being a shopping trip for the Master. We spent several hours from bed to bed, rearranging the store practically to try out certain bases with certain mattresses. Through it all, Syeda was patient, and extremely accommodating. Although we haven't yet made a decision on what we actually want (really liked the Tempur-pedic)... I felt as though today warranted taking the time to post a review. This process can be extremely stressful, and confusing.. and sometimes uncomfortable due to pushy sales people -- not here! Not Syeda! At every turn Syeda put the ball back in our court, and reminded us that there is no best or worst. The decision is preference and what feels good to each individual person, their lifestyle and focus. This Mattress Firm is truly the best one in NOVA, and it's because of Syeda. If your looking for a mattress at any budget, be sure to stop in and see Syeda.

My mother ordered a bed and was offered an adjustable frame with headboard attachment in January…read more The mattress and arrived with the adjustable frame. The professional bed installer said, " oh well this doesn't work" when he had the wrong parts for the head assembly, and he left. I went to the store,provided them with the correct part number. Another part was ordered, when it arrived in about 3 weeks, it was the same incorrect attachment. Next we had to order directly from manufacturer. This was wrong as well. Finally a new basic frame was brought over in exchange. The installer didn't have bolts, so he TAPED the headboard to the frame! Poor service, poor installation. We do not recommend this store.

We stopped at Bob's furniture to look at a new couch/couch bed. We were immediately greeted by one…read moreof their associates who was incredibly helpful. He assisted us in picking out the perfect couch for us and even helped us find a good deal online for the couch. Very happy with the value of the furniture that we got. They also have a fun Bob's cafe that has complimentary coffee, iced cream, cookies, and other sweets! This is an ideal furniture store for the atmosphere, service, and value of furniture at an affordable rate.

It is absolutely disappointing how your business runs. We have purchased many items from your…read morebusiness. Many. We keep our furniture in immaculate condition. Spots showed up one day and I tried everything to fix it. I tried to contact Bob's with no luck so I escalated this TWO WEEKS AGO. I just received a response from them saying that there is NOTHING THEY CAN DO. It is absolutely disappointing and disgusting that they can't give any guidance, nor give any sense of assistance on how my now damaged table can be fixed. I am finally understanding that the reason their products are "cheap" is because they are very low quality. I will go elsewhere where their staff can actually provide me with some general advise on how to handle their items. For being a regular customer, this is very disappointing as to how they handled this. I will take my business elsewhere.