My girlfriend and I decided we wanted a larger bed, especially with three small dogs insisting on…read moresleeping with us. We had a Heirloom queen from Jerome's that we absolutely loved that costed an ungodly amount of money six years ago. They're even more costly now, especially the California King. And you better not hate it, because Jerome's doesn't accept returns. We fell in love with Jerome's Bordeaux California King, but the mattress alone costs nearly $5,000.00. We started watching YouTube videos on different mattresses. We enjoyed watching Ken, Gabriel, and Pablo's videos from, "Mattress Makers," San Diego based furniture stores. Was interesting watching them open up mattresses they removed from customer's homes when delivering their new mattresses. We were really sold on their entire manufacturing process. The natural latex foams, and spring designs, and the fact they make them as soon as you order them. With a two week, give or take, delivery date. They can also customize your new bed and install different types of latex foams to make one side firmer and the other side softer. In addition to, "Mattress Makers," many good reviews all over the internet, we decided to give them a shot. We arrived at the San Marcos location just before closing time. Being mindful of whoever was working was probably wanting to lock the doors and go home to their families. I was just planning on getting some quick information, and brochures, etc. We were greeted by a very familiar face. Ken Johnson happens to belong to the same ancient and charitable men's fraternity that I do. As matter of fact, he's a Pillar and well liked and respected member of our brotherhood. Yes, we are Freemasons. Even though he was about to close up shop, my girlfriend and I were heartily and genuinely welcomed in, he loved the doors and spent an hour with us figuring out what our needs and sleeping habits were. He zeroed in on two types of medium firm beds for side sleepers like us. We were ready to purchase, mostly due to, "Mattress Makers," were half the price of our favorite Jerome's Bordeaux mattress, and Mattress Makers guaranteed we'd love it or we could return it for a $289.00 return fee, which Jerome's didn't offer. After a couple of weeks we decided the mattress wasn't for us and we became willing to pay the return fee, and purchase the more expensive one we were already familiar with. Don't get me wrong. Check them out yourself. Mattress Makers have quality offerings and many satisfied customers. We decided to keep, and pay, for the free pillows and sheets we got with the mattress we returned. Quality all around. And the service we received, was on par, from the very beginning to the end when we had to make the uncomfortable choice of asking to return a product to a good friend we purchased it from. No matter where you live in San Diego, Orange, Riverside or even LA County, go in and see Ken Johnson at the San Marcos, "Mattress Makers," showroom. Whether you're buying or returning he'll make you feel good and treat you right. Arlene and I are older, and have hip and shoulder pain exasperated if on the wrong mattress for us. We're kind of like the old nursery rhyme Princess and the Pea, where she was so sensitive she felt the pea even after many mattresses piled up. Additionally, Ken has followed in his Dad's footsteps and is a professional Santa Clause around Christmas time!

Pablo was incredibly knowledgeable and helpful on my quest to find the perfect pillow. He let me…read moretry multiple options until I found the exact right blend of materials. I'm sleeping better than ever thanks to my pillow from Mattress Makers and I am no longer the princess and the pea!

Staff provided misleading information to get a sale. Indicated we could return the product if we…read morewere not fully satisfied. This was not the case. Won't shop here again. Do your own research on return policy if you decide to go in.

My experience at the store started great. Donna was extremely helpful and found something my…read morepartner and I both agreed upon and was within budget. As soon as we swiped the credit card things went south... To make a long story shorter, delivery was supposed to be on a Sunday, we got the mattress Tuesday and both had to take another day off of work due to lack of communication. Once all was set up I asked if they could mount the headboard brackets that were paid for only to be told they could not be mounted despite making it clear we intended on purchasing a headboard upfront. There are so many options (especially in this area) I would go elsewhere. At every step I faced a severe lack of communication and lack of care provided by the team in store. Is the mattress comfortable? Yes, but I'm stuck with something that is not what I wanted which is really disappointing. It's clear they care about their commission and once you walk out the door it's your problem. This may not be a big purchase for some but it was a big step for my household. There were too many missteps for one review, but all in all, shop elsewhere if you are looking for great product and service.

Please read this before you shop here. With the holidays…read moreapproaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.

Came here cause one of the other place we usually get furniture didn't have the item in stock,…read moreactually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks

After doing quite a bit of research and visiting many mattress retailers, my daughter and I drove…read moreby the Comfort Pedic showroom one night. We decided to make one last stop before making our final decision. I am so happy that we made that decision! I was so impressed by the way Ray took so much time to explain the industry and educate us on various materials that are used . It was nearly closing time when we came in and he was just as friendly and eager to help as if it were first thing in the morning. There was absolutely no pressure which I REALLY appreciate ; it was very refreshing after all the sales people we had spoke to. He was experienced & cared about people. It was obvious. Even though it was the end of a holiday sale , we didn't purchase mattresses that night ... I continued to research more specifically on materials , durability , long term health effects , etc I was hesitant to purchase Comfort Pedic because it wasn't a big brand , and I had actually never heard of it. However, when I dug deeper into the structure and materials I was quite disappointed by what some of the best known (highly rated) luxury brands were using. It took another week or so before I took my son back to see the options that Comfort Pedic had. We decided to get two of the same mattresses with 2 Ergo adjustable bases . He gave us the sale price from the week before ! Plus he covered cost of delivery and set up (along with hauling away old mattresses). When the beds were delivered a week later , I noticed he surprised us by upgrading both to a cordless remote. Customer service was incredible from the store to the delivery ; I felt valued , respected , and taken care of. And I rest easy knowing that there is an amazing warranty and support if I need it . Thanks for Everything Ray

I needed two twin mattresses and I'm so glad I stopped by this place. Ray knows so much about…read moremattress, that he took the time to explain how a mattress should feel and how it's made. I purchased two twin mattress and I plan to go back in a couple months to get a queen for myself.

I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

We went to Bob's Discount Furniture knowing exactly what we wanted. One specific piece of…read morefurniture. A salesman approached us within seconds of entering the store which seemed rather aggressive. We would have preferred time to look around. We saw the piece we wanted and decided to order it. While filling out the paperwork our salesman continued to upsell, mentioning matching pieces and a protection plan. We were interested in neither but the pressure continued. Even worse, the salesman actually commented on how unhappy he was working there. Completely unprofessional! While the piece of furniture we ordered fit our need, the quality is not the best...you get what you pay for. I do not expect to ever shop there again.

Extremely disappointed with my experience at Bob's Furniture in Escondido. We purchased a couch…read morealong with the Bob's Goof Proof protection plan specifically for peace of mind in case something went wrong. Now the electric footrest mechanism is binding and failing during normal use, and getting help has been a nightmare. The warranty company has been unresponsive, and the store keeps trying to pass responsibility off instead of actually helping resolve the issue. The most frustrating part is that the protection plan is sold directly through Bob's, but once there's a problem, suddenly nobody wants to help. We paid extra for this coverage and now can't even get basic communication or support. The couch is only a couple years old and already having mechanical issues, and the customer service experience has completely changed how I view this company. Be very careful before spending extra money on the Goof Proof warranty because when you actually need it, you may be left dealing with it on your own.

Very pleased with the variety of styles available, quick delivery options, helpful staff.and…read morereasonable prices.

Larry did a fantastic job helping us pick out a new mattress and headboard. He was wonderful and…read morewe really appreciate the service and attention he provided.

First off, the employees that work here are great. Very friendly and helpful and they get 5 stars…read more The mattress we have is great and I have no issues there. The problem is the Mattress Firm bed frame we got. The quality is poor. The vibrators stopped working after a few months which they were not able to fix or replace for the same item as it was discontinued. It became a headache to get through customer support but eventually the gave a gift card for the amount of the "discounted" frame that we paid for but it was not enough to purchase the new replacement frame. Along with this, I would avoid getting their tablet that comes with the bed frame. It is very very slow and annoying to use. If there is another option, get it.

Need a mattress in a box today, don't want to wait for the delivery truck and that whole ordeal…read moreassociated with online orders? That was me this morning. Mattress Firm Vista has them in stock. I got mine same day and on sale. Just paid and threw it in the back of the car. It's already rolled out and inflated, ready to sleep on. Thank you Mattress Firm! (BTW, this purchase was not for one of their higher end mattresses. This is a mattress for a kid's bed that we don't expect to last forever and was priced accordingly.)

This is a great great business. Ruth and her husband run a fantastic shop with all kinds of…read moredifferent options different mattresses, different prices free delivery and just an all-around great vibe. We were very very happy with what we ended up with. Thank you, Ruth.

The customer service here is unmatched. They truly care about their customers and go above and…read morebeyond to help them find the right mattress at the right price. I highly recommend Hunter, Ruth, and Mattress Place Store in Solana Beach!

I was there on Sunday June 29 and similar to another reviewer, I had a wait and left because there…read morewas only one person in the store. My wait was longer (an hour) but the lady did periodically check on me to let me know she'd be right with me. It wasn't as if I was ignored and forgotten. I would have stayed but I thought I could just come back on a weekday. I came back today this time with my husband and this time we were right after doors opened at 10am. Still only one person there but we were also the only customer so far. Great! Anissa was very knowledgeable and answered both mine and my husband's questions. She provided us with options. She was patient, answered questions about quality and product differences between brands. The store offered a wide range of choices for us. My husband gave her what he thought was his budget (ha!) and Anissa looked up another mattress on her computer not on display to provide him with an option. We ended up getting a mattress that was higher than what we budgeted for but Anissa made it a transparent process I felt it was my choice and not something I was talked into. Would highly recommend this store only if they maintain this level of servicing. Keep up the good work!

Warning - do not buy the adjustable base!…read more The warranty is complete shit. My adjustable base "top of the line model" by Rize has completely stopped vibrating and needs both motors replaced. It also has a loud squeaking sound when the head raises. Mattress Firm sells you a warranty they say is a full warranty. I have found that it's not. Mattress Firm is completely uninvolved and sends you to the manufacturer - Rize Beds and then the true "warranty" is as follows: 1) PARTS ONLY 2) Customer has to pay for shipping of the parts 3) Customer has to PAY for a technician to come out and install The more I deal with Mattress Firm the more disappointed I become. Very misleading and selling a non-quality product. This is the 2nd base I've purchased. I ended up giving away the first because it also stopped working. Piece of junk!