Robert was amazing, great at his job, great customer service and an absolute pleasure to deal with…read more Robert made my girlfriend and I feel as if we were more than just a transaction. Blessed us with some wisdom while helping us choose a mattress for our son and ourselves. Couldn't be happier with the mattress but even more so with the service Robert provided! Thanks Robert! You're the man big dawg!!

Staff provided misleading information to get a sale. Indicated we could return the product if we…read morewere not fully satisfied. This was not the case. Won't shop here again. Do your own research on return policy if you decide to go in.

Please read this before you shop here. With the holidays…read moreapproaching, I was in need of a sleeper sofa to accommodate overnight guests. I found a cute suede futon sofa/sleeper in dark gray at The Mattress Center in San Marcos, Ca. A helpful young lady by the name of Angela helped me. She answered all my questions, even allowed me to take pictures of the item. I asked Angela what other colors did it come in. She said light gray and dark gray only. The dark gray was the only one on display. It's the one I took photos of, and it's the one I liked. I checked about 6 other places to compare prices and see if I found anything I liked better. I didn't. Furthermore, I went back and purchased the futon from the Mattress Center in dark gray 11/9/21. It was delivered on 11/10/21. It came in 3 pieces: the two arm rests & the center. While the delivery men were still in my home, I noticed the arm rests were both light gray and the center was dark gray. I immediately called Angela and advised her of the problem. She assured me when the delivery men got back to the store after making their other deliveries (I was the 1st delivery of the day) she would have them check the boxes and pull the dark arm rests and return with them, and she would call me back. She stated they must have taken the box of light gray arm rests in error. I even followed up and emailed her with a video of what was delivered. She never called me back, responded to the email, or had the correct arm rests delivered. On 11/11/21 I called the store at 10:30 am and asked to speak to Angela. I spoke to someone named Juan, he said Angela wasn't there. I explained the situation, and he said he was unaware of it and to call back in the afternoon to speak to the owner/ manager Neil. I called back at 2pm spoke to Juan again, he said Neil still wasn't there but would be there at 4pm and to call back. Furthermore, I called at 430pm and spoke to Juan a 3rd time, and he said Neil wasn't coming in today due to a family emergency. He would be in on Fri 11/12/21. At this point, I know when I'm being given the run around. As of today 11/12/21 no one from The Mattress Center has reached out to me. And I have a two toned futon that I didn't order/purchase. I only accepted the delivery because I was assured the problem would be rectified. And I had no reason to believe it wouldn't be. This is bad customer service at it's finest.

Came here cause one of the other place we usually get furniture didn't have the item in stock,…read moreactually was discounted. Glad that "The Mattress Center" was close by. Was greeted by Neal who provided outstanding customer service and answered all my questions without the high pressure sales that you get from other places. My overall experience from purchase to delivery and setup was smooth stress free. Definitely if your in the market for furniture check this place out, you won't be disappointed. So to sum it all up. Outstanding Price, service and quality furniture in this case bed/mattress. Thanks

After doing quite a bit of research and visiting many mattress retailers, my daughter and I drove…read moreby the Comfort Pedic showroom one night. We decided to make one last stop before making our final decision. I am so happy that we made that decision! I was so impressed by the way Ray took so much time to explain the industry and educate us on various materials that are used . It was nearly closing time when we came in and he was just as friendly and eager to help as if it were first thing in the morning. There was absolutely no pressure which I REALLY appreciate ; it was very refreshing after all the sales people we had spoke to. He was experienced & cared about people. It was obvious. Even though it was the end of a holiday sale , we didn't purchase mattresses that night ... I continued to research more specifically on materials , durability , long term health effects , etc I was hesitant to purchase Comfort Pedic because it wasn't a big brand , and I had actually never heard of it. However, when I dug deeper into the structure and materials I was quite disappointed by what some of the best known (highly rated) luxury brands were using. It took another week or so before I took my son back to see the options that Comfort Pedic had. We decided to get two of the same mattresses with 2 Ergo adjustable bases . He gave us the sale price from the week before ! Plus he covered cost of delivery and set up (along with hauling away old mattresses). When the beds were delivered a week later , I noticed he surprised us by upgrading both to a cordless remote. Customer service was incredible from the store to the delivery ; I felt valued , respected , and taken care of. And I rest easy knowing that there is an amazing warranty and support if I need it . Thanks for Everything Ray

I needed two twin mattresses and I'm so glad I stopped by this place. Ray knows so much about…read moremattress, that he took the time to explain how a mattress should feel and how it's made. I purchased two twin mattress and I plan to go back in a couple months to get a queen for myself.

I have been looking for a particular piece of furniture for a while, I've been to about 10 stores!…read moreI was so happy that right when I walked in I saw exactly what I was looking for and even cuter than I thought I'd find! They had a good selection of furniture and a ton of beds for a really great price. Service was fantastic, he helped me carry and load the piece of furniture into my car for me. I was in and out of that place in 10 mins! I'm so happy I stumbled upon this place I would have been searching forever! Thanks again for the help!

Amazing store. Have the privilege to work with Javier. He was honest. Quick and very reliable. Was…read moregoing to order from Ashley's furniture store but Javier gave me the exact same items I wanted for a much lower price. Answered all questions I needed. Was transparent and very efficient. AAA+ all around. Highly recommended.

bobs was the best experience i've ever had i ordered a…read morecustom ottoman from them they shipped it to the store i went inside got it and threw it in my car best options if u need more than just an ottoman great customer service and location is amazing come see them

Extremely disappointed with my experience at Bob's Furniture in Escondido. We purchased a couch…read morealong with the Bob's Goof Proof protection plan specifically for peace of mind in case something went wrong. Now the electric footrest mechanism is binding and failing during normal use, and getting help has been a nightmare. The warranty company has been unresponsive, and the store keeps trying to pass responsibility off instead of actually helping resolve the issue. The most frustrating part is that the protection plan is sold directly through Bob's, but once there's a problem, suddenly nobody wants to help. We paid extra for this coverage and now can't even get basic communication or support. The couch is only a couple years old and already having mechanical issues, and the customer service experience has completely changed how I view this company. Be very careful before spending extra money on the Goof Proof warranty because when you actually need it, you may be left dealing with it on your own.

Picked out a sofa at the San Marcos store. Made an appointment for the next day to pick up in RB…read more Super smooth in store experience. Pickup was also super smooth. Dudes there were nice & loaded it right into my van. Was there for probably 3 minutes total. Great experience overall & Im happy with my new sofa

We paid $200 for a non working recliner in the clearance section for my 90yr old mom and set up a…read moretruck and 2 men to help us move the chair the following day. We arrived at 5:35PM. The store refused to release it, claiming pickups must be before 5:30, even though they're open until 9 Pm and the website says pickups are until 6pm. We did not need their help with anything. The chair was in the clearance section and already paid for. We work and all have busy lives and for them to refuse to let us pick up an item we paid for after coordinating with other people to come help us get this chair for my mom is ridiculous. This rule was not disclosed at the time of purchase. Holding a paid item is unreasonable and unprofessional. I will be speaking to upper management about this and will not shop here again. San Marcos is a small town and as a business owner myself who interacts with many clients on a daily basis this is not a good look for Jerome's. It is extremely unprofessional for something that should have been very simple.

Need a mattress in a box today, don't want to wait for the delivery truck and that whole ordeal…read moreassociated with online orders? That was me this morning. Mattress Firm Vista has them in stock. I got mine same day and on sale. Just paid and threw it in the back of the car. It's already rolled out and inflated, ready to sleep on. Thank you Mattress Firm! (BTW, this purchase was not for one of their higher end mattresses. This is a mattress for a kid's bed that we don't expect to last forever and was priced accordingly.)

Another great experience at Mattress Firm! If you haven't purchased a mattress from Mattress Firm,…read moremake sure to consider them when in the market. You can take a survery online to narrow your bed type, I highly recommend. The survey will give you a few recommendations and you can go to the store and try the mattress recommendations. The survey isn't required, but it's so helpful. During our visit, we were greeted by Juli. She was very friendly and knowledgeable. She was able to answer every question I had. She helped us select a new king bed and guest bed. Juli was patient and explained the different promotions/deals and warranties. They have great prices and sales. A great value! They have a selection of pillows and mattress covers too. The location has plenty of parking and is conveniently located next to Target, Walmart, and so much more.

This is a great great business. Ruth and her husband run a fantastic shop with all kinds of…read moredifferent options different mattresses, different prices free delivery and just an all-around great vibe. We were very very happy with what we ended up with. Thank you, Ruth.

The customer service here is unmatched. They truly care about their customers and go above and…read morebeyond to help them find the right mattress at the right price. I highly recommend Hunter, Ruth, and Mattress Place Store in Solana Beach!