Amazing customer service I got from Jason. He is so knowledgeable and not pushy. The store is so clean and easy to shop thier huge inventory of beds, Jason make the whole experience a really pleasure. Would recommend this store to anyone that needs a good night's sleep, changed my life! read more

Ortho Mattress - My kids bed! So much better than Tempur Pedic. Better price too! - Mattresses Near Me - Encinitas, California

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Jason is very knowledgeable and helpful with the mattress, pillows, and beds! I've been having neck and back pain for months prior to coming to Jason, and he's helped me pick out a proper mattress and pillow based on my preference. I highly recommend discussing with him for your mattress and pillow needs as he's very experienced in this industry. read more

Bought a mattress 6 months ago and already had a whole in it. They will not do anything about it.do not shop here will not stand behind product. read more

Noa was extremely helpful, knowledgeable, and patient when I was looking for a new mattress. He had great customer service and follow up. I greatly appreciated his help! read more

Excellent customer service from Jason while selecting my new mattress! I shopped at several other mattress stores but found his product knowledge to be the best and he helped me find the perfect mattress to help me get a great nights sleep. The store was nice and clean and there were lots of options to choose from. read more

The service was impeccable! Jason got me the mattress I was looking for promptly upon explaining my needs. 5 star service!!

Informative, friendly staff. Clean store with lots of options in all price points. Selection was great! Easy delivery and deals to be had. Highly recommend! Craig was great and very helpful! read more

This is the second mattress purchased here. Jason and Justin were very helpful in picking out our beds.

This was my first time buying a mattress in my whole life because I had been sleeping on the same one for over 20 years. My wife and I heard from friends that Ortho Mattress was good so we decided to check them out first but planned on checking out multiple places before buying. We chose this place because it's the closest to where we live. We went in on Easter Sunday so the place was empty except for tons of mattresses and Jose. He was so friendly and knowledgeable! We never felt pressured and he never tried to upsell us. My "bullshit detector" never went off. He is a genuinely good and honest guy. He helped us find the exact mattress we wanted by asking really good questions and guiding us on how to test the mattresses, while explaining what each of them were made of and how that affects our sleep. I felt like I learned a lot! We did not need to go anywhere else. We bought the mattress the next day and had it delivered a few days later. The delivery guys were super efficient, moving our old bed to another room and setting up the new one all in under 15 minutes. Jose and Ortho Mattress made buying a new bed a simple and fun process! 10/10 would recommend. PS: We've been sleeping on it for over a week now and it's so comfortable! Oh and the kind we got was a Continental II Soft/Plush, size Cal King. I'm 6'3" and love the extra room compared to a Queen. read more

I have been in need of a new mattress for a while. I finally decided to buy one. I stopped into this location on Monday. I was greeted and helped by Jose. He was truly amazing durning the entire shopping process! Jose was very knowledgeable and helped me pick out a mattress that was within my budget, that was super comfortable and would make me happy. Jose was never pushy or tried to force me to buy something. He told me to take my time, think about it and to even come back another day if I needed to. I had my 3 year old toddler with me and he was just as amazing with her! He kept her entertained while I tested out the different mattresses. Shopping for a mattress with a toddler is no easy process. I know it's very boring for them. But she handled it like a champ all thanks to him. He went above and beyond with his customer service helping us that day. This location is so lucky to have such a wonderful employee like Jose. This was one of the best shopping experiences I have had. I will recommend this store to all my friends. Thank you again :) read more

excellent service from Jason very helpful helping me pick a new mattress. He is very knowledgeable.

We had a great experience at Ortho. Jose was very helpful and recommended us just the one we like Wildwood by Aireloom. We went to try a couple other brands like Saatva, Purple but Aireloom is our favorite by far. Highly recommended! read more

Great service. The manager is amazing, extraordinarily helpful and friendly. Got a great mistress at a good price.

Just bought a new bed so excited! Jose was great to work with and helped us get the bed we have been wanting for half the cost we found at other mattress stores. Very happy with our purchase read more

Let me save you 6 months of researching and hunting for the right mattress at an affordable price. Introducing, Jose. Jose was knowledgable beyond his years and after a painful process of online shopping mattresses, Jose was happy to work with me to find the perfect mattress to address my back pain and many restless nights. I could have skipped the 6 months of research and gone straight to him and known that he had my absolute best interests in mind. I experienced no hard pushy selling with Jose and he gave me his work cell to contact him if I experienced any issues at all. I work with a lot of sales people and can say without a doubt that this was the best sales experience I've had in a LONG time. So here's what you need to do, go to this store and ask for Jose. Prepare to spend some time trying the mattresses in the store and talk to him about your needs. I'm confident you'll enjoy the experience and find what you need. I know I did! read more

I bought a gel top cal king mattress. They never warned me not to move or store it on its side. I moved it into my garage for a week so new flooring could be installed. When I laid it back down, the gel had clumped at one end creating a giant lump. When I contacted Ortho corporate headquarters they came to inspect it and replaced it at no cost. I did have to dispose of the defective mattress and pay the $100 delivery fee for the new one. Kudos to Ortho, but the salesperson should have warned me about storing this type of mattress on its side. read more

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My boyfriend and I had such a great experience shopping for a mattress here. Jose was so knowledgeable and helpful without being pushy at all. We just bought a mattress from him today and I wanted to leave a quick review to say thank you! read more

Encinitas has plenty of mattress stores to choose from (along with self storage), but we were happy to buy our mattress from Justin at Ortho Mattress. Very knowledgeable and helpful and super easy to deal with. Thanks! read more

I went to the location on 1092 El Camino Real after talking to a gentleman by the name of Justin on the phone a couple of nights before. It was like coming in and greeting an old friend. He recognized my voice coming through the door and welcomed me by my name. He had already planned out to show me the two mattresses I was debating myself over, and was happy to do all the bizarre "sleep tests" I suggested like jostling the bed and pretending to get in and out. I'm a light sleeper and an insomniac so Justin did everything short of pretending to snore (!) to help me decide which mattress would be more conducive to a good night's rest. In the end he helped me pick the lesser expensive one so I saved big time! I'm so excited to take delivery of what I'm sure will be the perfect mattress today! Kudos to Justin for going above and beyond with being personable but also extremely knowledgeable! read more

We had a great experience at Ortho Mattress. Jose was incredibly knowledgeable, patient, and helpful. My husband has back issues and Jose took the time to carefully show us options in our price range and what might work best to relieve his pain (and snoring). We got the new bed delivered in less than 48 hours (and financed at 0% for 18 months) and our old bed was removed. It was such a painless process, I wish we had gone sooner. read more

My experience at this Ortho store was very unsatisfactory. The salesman's promised delivery did not happen as promised. Not even close. The details are boring but never ever leave a deposit and expect delivery on the day promised. I'm thinking mattress sales is comparable to buying a used car. They suck you in and don't deliver. Later, after comparing prices, I found they were quite high, no savings at all. Go to Costco, or well almost anywhere else! read more

Not 20 steps inside the door and Bernard was walking towards us, hand extended to warmly welcome us. Great start and the stellar customer service continued throughout our initial and return visit. He asked appropriate questions, not typical salesman small talk, and expertly answered all of our questions. He provided us with a buying experience that was first rate. We bought a Cardiff xfirm with the upgraded motorized base. My wife and I can hardly wait to experience sleeping on our new bed. Thanks Bernard! read more

PLEASE BEWARE and go somewhere else. I can't even get into what happened to me and my family with ortho mattress. It is in fact still going on as we speak, 5 months after the purchase we STILL have not received some of the items promised to us. If anyone reading this needs specific details please email or message me. I have sent so many emails to customer service "Jillian" the Vice President the Vice President assistant all promising to help and get back to me, but like another review said once they make a sale they are done with you. And it really hurts especially when you spend so much money on a product for your family. It makes you feel used. My hope is that someone does read this and ignore the fake reviews on here and go somewhere else. read more

I will never buy a mattress anywhere else! Teddy was absolutely delightful to work with. He treated us as if we were close friends and family. He was very patience with my price point and what I was looking for. There is a great selection of mattresses and you will find exactly what you're looking for! read more

Magdi one of the managers was friendly and helpful. He gave me honest information about the mattresses I was looking at, did not try to up sell me on pricier beds, and helped me get a good deal on the "heavenly bed" I purchased. (A Simmons Beautyrest) I haven't received the bed yet, the only bummer is the 5 day wait for delivery. The 5 stars is for the sales experience. Hopefully the delivery & set up will go as well! Update...happy to say delivery was when scheduled. They called before coming and did a great job setting up the new & removing the old. The bed is great too! Overall a 5 star experience w/Ortho Mattress. read more

First off, it's the second mattress I've got through these guys. Awesome quality. I had some bit of a fiasco getting the right one for me on the second round, and now I sleep wonderfully. I have back pain that really goes away with sleeping on their mattress. Both Matt and Teddy went completely over the top in dealing with getting me the right mattress. They were courteous and went way out of their way to help me. Matt in particular was quite knowledgeable. If you have back of neck or rib pain, their name brand mattress offer awesome support and relief, and those guys work with you to make sure you get what you need. read more

There are so many beds to choose from that it is mind boggling, but thanks to Ashley's expert knowledge of the different beds and price competence, it helps brake it down to a few and make a informed decision. Ready for a new bed go see Ashley at Ortho Encinitas. read more

This place is the best mattress store I have ever been to. Usually you buy mattresses seldomly, but I have had the occasion to buy several in the last few years for rentals and replacement of old mattresses. I had no loyalty to Mattress Discounters where I had purchased before because of their horrible return policy that does not reflect the brand promises. So I bought one here, at this Ortho, two years ago and I was hooked on their selection, pricing and service. I determined that this store was MY mattress store. When you come in ask for Dillon. He is swell. read more

Ortho Mattress - Here is Dillon. Ask for him when you go there. - Mattresses Near Me - Encinitas, California

We just purchased a new mattress from Ortho. It was a Lonsdale hybrid, part latex foam and part box springs. It has turned out to be the best mattress that I have ever slept on. I accidently purchased the wrong size box spring and the manager allowed me to exchange it without any problems. Very good customer service. During the purchase process, my rep., Teddy spent a great deal of time with me educating me about the different types of mattresses. He told me the pros and cons of each one and make several recommendations. He was very honest and the prices at Ortho seemed very competitive compared to other places in North County. I would highly recommend Ortho Mattress in Encinitas and I would always ask for Teddy. Jeff K. read more

We were researching mattresses and called Ortho Mattress on 1092 El Camino Real in Encinitas. My husband Steve spoke to "Teddy" and asked him about the mattress we were interested in. Teddy took the time to answer all our questions and gave us all the financial details we needed and was very helpful with the bottom line. We drove to the store and Teddy helped us with comfort and ease. We were there on President's day and received a nice package and felt very grateful for what Teddy was able to do. He answered all of our questions and was very courteous with our concerns. We had a five star experience and highly recommend you visit this store. Thank you Ortho Mattress and Teddy. read more

Ortho Mattress - Mattresses Near Me - Encinitas, California

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Adam knows what we need and explains clearly. He answered every questions we asked. I recommend to talk to him definitely if you are planning or considering to buy new one. read more

My advice is to go elsewhere. No ethics, morals, or customer service after the sale is made. They won't be around much longer anyway with the way they operate which is to bad because I wanted to support a local business when purchasing my mattress's. I wish the owner or other members were aware of what is going on with this particular store. When I was In the store speaking to an associate there was another couple in very upset as well. I should have walked out then. read more

It was wonderful dealing with Bernard from this store. He was so patient with us when we had to return a mattress that clearly didn't work for us. He patiently listened to our concerns and steered us in the right direction to the perfect mattress. We so appreciate his knowledge , direction and kindness. read more

I was in Ortho Mattress about a month ago and I had a wonderful experiance. I salesmen was Teddy and he was very knowledgable. I love my mattress so much, he was right about everything he said and when I need to get a bew mattress I will be coming to Teddy. Is follow up was amazing as well. This guy deserves a promotion. read more

My fiancé and I came in to Orthomattress just to browse for our first mattresses. Cliff showed us several great options for exactly what we were looking for and helped guide us to picking two mattresses we love. We didn't expect to buy today but they had great floor model deals and the customer service was outstanding! Thanks Cliff! read more

Our 2 sons grew too fast and out of their twin beds, so we were in need of bigger beds for them. We went to all of the mattress places in Encinitas, and although for the most part people were nice, Matt Brown from Ortho Mattress really went out of his way to try and find the right fit for my sons and try to match what they were looking for. He was very attentive to their needs (kids usually don't get that kind of service and attention from salespeople), and i was pleasantly surprised to not have to be the one speaking for my kids, but rather Matt was consulting with them directly!! My kids LOVE their mattresses and would definitely recommend consulting with Matt, who is very knowledgeable and very helpful! read more

Had a great experience with Ortho mattress. Unfortunately I cannot remember our sales associates name but he gave us a lot of great info without being too pushy. We were too late for the 4th of July sale but he still gave us the 4th of july deal on a great sterns and foster firm king bed, and no sales tax! Additionally the movers were able to get the bed upstairs when we thought it wasn't going to fit. We are very happy! read more

Great experience! We were first time mattress buyers and David did a great job of explaining the varieties, styles and brands of mattresses. He also was very understanding of our budget and worked to get us a good deal. He was upfront with us about competitors in the area and stood behind their product. We have been sleeping on our new mattress for a month and love it!! read more

Lies! Avoidance Tactics, Bad...BAD CUSTOMER SERVICE and AWFUL MATTRESS!!!! So utterly dissappointed with Ortho mattress! I went in to get a mattress and the Manager, Teddy, talked up the Posteurpedic on sale pillow top. .he said that they only get to put these great mattresses on sale 1-2 times a year and it was one of the best in the store! Lie! So I bought it, the Day it got delivered and I slept on it, it was one of the worst mattresses I've ever slept on! It would slowly sink lower and lower and I had to hoist myself out of the divet it created just to turn on my side! The very next day I pulled it up online and it was $500 less for the exact same mattress on the internet! I went into Ortho and Teddy told me that the internet will charge up to $700 more dollars when checking out LIE!!! I went through check ...and he'ld have to talk to the regional manager who is out for the day and he would call me back! He didn't! I had to go back into the store in which I told him the mattress is defective and he should wave the fee...of course, he would talk to the Regional manager in 2 days and get back to me...! LIES! He never did! I went to another Ortho Mattress and the manager there said he would send an e-mail to her but she is going to be off for 2 weeks and would get back to me afterward! She didn't! I spoke to other people who got the very same mattress from Ortho and returned it the next day for the same reason! It sunk when you lay on it and was way softer then the store mattress! They weren't charged the fee when they returned it! Nice Policy Ortho!!! read more

I would like to emphasize how amazing and unique my buying experience was with Mr. Dillion Dunn. He was extremely polite and professional at all times. All my questions were answered and most importantly with patience. He elicited my trust due to his professionalism. I am immensely content with my purchase and will return to get assistance from Dillion for my next mattress. read more