Just went there today, No customers. She greeted me and ask me if what Im looking for, I said looking for an extra firm mattress, and then she said this brand. And the. She pointed some other mattress. Then sat down and used her phone. I dont think she has a good sales vibe. I like the ones in the Woodlands. read more

Randy Laura Trinese Dee //// Let me first say that this company must have some real internal communication problems because buying from them turned out to be a real fiasco. We went in early September 2017 to purchase a new mattress for our California King bed. Randy helped us by guiding us through choices and we settled on buying a split California King Dream Lux mattress. We also bought the deluxe Legget & Platt adjustable beds to match. Topping off our purchase were mattress protectors (a set for the split California King and also two for two twin beds.) While Randy did work out a deal for us this still was an expensive purchase. Delivery was scheduled for September 13th. This was not ideal, but it was agreed upon and still would be before we had guests arrive from out of town. On September 13th we got a phone call that delivery would not be until September 27th! This was a huge problem. The staff at the store could not offer much by way of explanation or solution. We were left scrambling trying to figure out how we were going to accommodate some of our guest because there were some that were elderly. We decided to have them stay at a hotel instead of our new home. Bummer. Then the next day we were told that they would deliver to us as lesser product, as a loaner, until our actual order arrived. Well, it was really too late but... okay. The next day (September 14th) our adjustable beds arrived with some wrong sized, lower end mattresses. Delivery and set-up was quick and painless. We were still not the happiest, but at least they had come up with a solution for the interim. Even though they were extremely reluctant until we had already had two of our guests booked into a hotel. Well then. The NEXT DAY a truck just shows up at our house with our proper order in full! What the Daffy Duck? So, out with the loaner(s) and in with the new. How disruptive! And the invoicing was very confusing. What was I signing off on? Calls to the store were not of much help. They seemed as surprised as we were about the delivery. Plus we were still missing our mattress protectors. Over the phone we were promised that they would refund the price of the mattress protectors in full but still give us the mattress protectors if we came in to pick them up. Well, when we went in the next day they refused to honor that promise. In fact they would do nothing to compensate us for this ridiculously inconvenient purchase experience. To top things off they did not even have the mattress protectors! They said they would have to order them! It's been two weeks since our purchase and they never ordered them? It was at this point I decided to end our business with them and demanded a refund of the mattress protectors. I went online to Amazon.com and ordered Sleep Tite Five sided hypoallergenic mattress protectors at a lower price for a better product. I had written to the company to complain but never heard anything back. It's only now that I'm finishing this Yelp review. They had their time to salvage my opinion. read more

We went in on a day their system was down and a woman helped us but she was also tied up with another customer who was having issues with their credit application. It was a bad day for the poor lady. We went in the next day and Michael was in to help us. Michael was great! He helped us complete our credit application, he gave us his opinion on the best mattress for us and I'm so happy we listened to him. We originally went in looking for something very firm. He did advise us that people go in looking for firm and end up returning the mattress to get something softer. We listened to him and ended up getting something a little less firm and we are happy we took his advice. There was a promotion going on with a free adjustable base that we took advantage of and also a luxury cooling bed bundle with sheets, pillows and mattress protector. Michael was not in any way a pushy salesperson but let us know of the promotion vs the retail value, the quality of the products, explained to us the warranty the product had and at first we declined it but after feeling how cool and soft the Tencel sheets were and looking more at the pillows he showed us the different features of the pillow which are totally worth the price. We set up for delivery and the earliest delivery was 2 days later which wasn't bad. We were very excited for our new mattress and Michael did advise that we should receive a call the day before delivery before 8 PM. I forgot this and called Michael and he was more than happy to look it up and confirm the appointment time. He wasn't bothered by it at all. We love our new mattress, with the adjustable base, our pillows and our sheets are wonderful! No hotel compares to our bed now. We did have a small problem with the fitted sheet though, the sheets are from a company called PURE, they are Tencel. We washed them for the first time and followed the care instructions to a T. When I put the sheets on the bed I noticed the fitted sheet looked like the color wore off, like a tye-dye but the flat sheet and pillowcases were looking great so I think it was a defect with the sheet. NO WORRIES THOUGH! I remembered the warranty the sheets had, I registered my product and called the customer service center with PURE. Great service there too! They knew my name because my number was hooked up with my registration when I called, within minutes I received an email they wanted a few pics of the sheet, the pic of the tag, and packaging if it was still available (I threw mine away though) sent the email and 5 minutes later I get a response stating my sheets will be sent via UPS and I was provided tracking information. Unbelievable how easy that was, I was expecting a fight, 21 questions, waiting a month but I didn't get that at all. Just customer service all around. From beginning to end from Mattress Firm to the sheet company. read more

Go see Michael! He helped us find the right mattress and was very patient and not pushy with us. We have enjoyed the experience and hope for many nights of good rest ahead! :) read more

Michael Hoffman was great! I was in and out as quickly as possible with no hassle. He really knew what he was talking about and I left as a satisfied customer. I ended up saving more than I spent on a Tulo mattress due to the 50% off black friday sale. Thank you and happy sleeping! read more

We recently purchased 3 mattresses here to help furnish our home which was flooded in Hurricane Harvey. Damian Young took care of us. He was extremely knowledgeable, patient, and compassionate. He was able to get us an unbeatable deal. Damian, you are a hidden treasure! Thanks so much for your time and help. I hope you are rewarded by your employer. The DeLongs read more

This review is a little different because this review is about a follow up after I had purchased a mattress from one of the Magnolia stores. I called this store by accident and got ahold of Larry he is such a wonderful representative and has awesome customer service,definitely a value to mattress firm. I purchased a king sized mattress and an adjustable base initially but the base kept making a loud clicking noise. Larry was very knowledgeable about his products , he let me know that I needed a different base that could hold a heavier mattress. I wasn't happy about this because the current base I had more bells and whistles so he got me two of the bases in twin so I could keep the same base. I will be shopping every time I need a mattress and is highly recommended!! read more

Purchased a mattress from a very impressive selection. Our salesperson, Christian, was very knowledgeable and personable. We would recommend both him and this new store to our friends. A+++ read more

Promised delivery and did not deliver. Had same day delivery and could not honor that. Set up for next day and completely dropped the delivery. Update: Promised that I would receive the delivery by 12:30 today. Currently 2:02 and no clue as to when it will be delivered...... read more

Thank you Christian for your service in helping us find the perfect mattress! Walked in on a Saturday afternoon & not too many people. Store is brand new & nearby house! read more