Michelle was wonderful with us! She was patient, knowledgeable and friendly! We found the right mattress for both of us!!! Thanks so much!!

We purchased a Stearns & Foster here a few months back at a cost of $3100 on sale. We purchased a firm, because the sales rep stated it would break in, but it would take a couple months. After 4 or 5 months it was still so stiff and every single morning my fiance was in pain complaining about how uncomfortable it was. So we went back knowing we were out of the 90 days but it didn't do what we were told it would do. (LIE #1) So they (Michelle) let us exchange it, and we got a "plush". I prefer firmer, he likes it a little softer and it seemed like a decent compromise or so we thought!! We were charged an ADDITIONAL $1500, stating it was more expensive. Let me just state what we got is NOTHING like what we laid on in the store, it's like a bait and switch. What we got feels like it's been trampled on by a bulldozer. For reference I weigh approx 125 lbs, and I literally sunk 4" in this mattress. I laid on it for 10 minutes and said nope I cannot sleep on this (I was not home at time of delivery or I'd not have accepted it) My fiance slept on it one night and said that is beyond uncomfortable and is not the bed we laid on in store, and I slept in our guest room. After the 2nd night we took it and put it in our guest room where it's been since leaning against a wall, and we have our Queen guest bed on our King size frame. I called the corporate office OVER A WEEK AGO and have a case # and was told the district manager would contact us HE HAS NOT. Michelle did and basically told us we are stuck with it, a $4600 mattress we have zero use for, ummm NO. At that time we were told the District Manager would call the follwowing day and you guessed it, we STILL HAVEN'T heard from him. (LIE #2) So Jesse another store associate called today and gave us 3 options, 1. return it for our original (well if we wanted that we'd have kept it in the first place) 2. exchange for something else in store (we like nothing there) or 3. keep it. None of which are acceptable, the only acceptable answer is RETURN FOR A FULL REFUND minus the $250 restocking fee. He stated we cannot return it. (LIE #3) I called him after I spoke to my fiance letting me know of the conversation, and told him once again I ONLY want to speak with the district manager. Monday I will be calling corporate again, they were closed today. We have already gone to Mattress Pavilion and purchased a King Coil. The owner whom we purchased from stated she worked for Mattress Firm for @ 20 years and quit because their customer service is so terrible, which I can attest is 100% ABSOLUTE FACT! She also informed us the Stearns and Foster is no longer a good mattress and the quality has gone WAY DOWN, since Tempupedic bought them. Had we known that we'd have never bought it. I had one for 25 years before and it was amazing, they are no longer amazing. She (the owner of Mattress Pavillion) also let us know that YES we can return it even if it's the 2nd one and that they should ONLY charge us the $250 restock fee, after we told her we even offered to take only $3800 back, just take the PILE OF CRAP, she said no, you can return it. She should know she worked there forever. So buyer beware of Mattress Firm, go spend your money at Mattress Pavillion instead. The owner is awesome and VERY KNOWLEDGABLE. read more

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we were greeted by our salesperson Dacia the moment we entered. We were overwhelmed with the different styles of mattresses and bases available. She knew her stuff!! She answered all our questions with honesty and did not pressure us into buying anything out of our price range. If you are looking to buy a new mattress, I recommend going to Santee Mattress Firm. If you're lucky, Dacia will be there to help you read more

My friend Karen actually bought the mattress and boxsprings. It was a good Black Friday deal and the delivery was scheduled for Sunday. They said they were going to call but they actually sent a text message Saturday night saying they would be here between 12 and 2 PM. Then on Sunday after waiting here past 2 o'clock, they updated it to between 230 and 3 PM. We had other things to do and that really pissed us off. Well, the value was good for the product as far as I'm concerned, the service sucked. Two stars for you guys. While pricing may be good service makes all the difference in the world. This is a busy world we live in and we all have things to do so be on time! read more

Went to several mattress stores looking to upgrade our current one. Keith the manager was awesome. Took over 30 minutes to answer our questions and no pressure sales. Did not upsell ANYTHING and guided us towards the perfect mattress. Really great experience read more

Went in today to by a mattress and let me tell you our sleep expert John was absolutely amazing! We went in only looking for a mattress and he was able to get us a great deal on a top of the line mattress he also was able to help us out on an adjustable bed frame! If you're looking for great service come here and ask for John! read more

From the moment we walked in the door we knew we'd come to the right place. We were aided by two gentleman, Peteros (Peter) and Jesse. Both were professionals and knew their products. I always appreciate those that know their business and understand principles of excellent customer service. We left having ordered the perfect product for our needs at a very competitive price. I spent most of my life in sales and really don't care for tacky sales techniques. I encountered nothing like that. Simply a friendly filling of a customer's needs. I'd recommend them highly! read more

Today we came back in to upgrade my daughter's mattress. We were greeted by Brian Rubio and he was one of the nicest and most helpful sales people I've ever met. All we told him was that we didn't want to break the bank and that my daughter wanted something soft. He showed her 4 mattresses that fit the bill. She found the perfect one, we paid for it, and were out the door in under 15 minutes. That time included him moving 4 mattresses and her trying each one. He also provided us with a protective cloth to put on the pillows for her protection. This kind of service is why we came back to this store after buying her original mattress years ago. Of you are looking to buy a mattress, I cannot recommend seeing Brian enough. read more

We spent over $1,000 on a new mattress 7 months ago, and the mattress is now completely falling apart! We called and were told there are no "warranty's" because they are an outlet store! Bullshit. Now we are out not only the $1,000 for this defective mattress, but we now have to go somewhere and buy a new mattress! I would not recommend this place at all! read more

Mattress Firm Santee West - Our 7 month old mattress!!!!!! - Mattresses Near Me - Santee, California

We recently bought a mattress and Jacob was the gentleman that helped us! We were very pleased with our service! Jacob made our process very easy and happy! He didn't try to talk us into anything other than what we wanted to. He wasn't over baring at all and helped us get what we needed and wanted. Jacob as our salesman's really made us want to purchase our mattress from mattress firm! Thank you very much! Oh and yes the bed is amazing! read more

I purchased a Beauty Rest Pressure smart King size Mattress from Mattress Firm in Santee California along with two box springs. The mattress started sagging a few months after the purchase and I called Mattress Firm to file a warranty claim. They told me they would send out and inspector. The Inspector came out and he was very polite and explained to me as he was doing his Inspection on what he was checking for. The mattress had a definite sag to it and when he removed it and checked the box springs and support he told me the foundation has nothing wrong and fully supports the mattress. He stated the problem is a faulty mattress that happens now and then during the making of the product. He put everything back together and then handed me a document to sign saying it was to confirm he did the inspection and I should hear back from Mattress Firm in a week or so for replacement. Since sleeping on this mattress my back has started having more pain than I ever had. The pain is to the point that I may need to seek medical advice. I called Mattress firm about when they were bringing the new Mattress and was told they voided the warrantee due to insufficient support for the mattress. This is when I actually read the paper the inspector had me sign to verify, he was here to do the inspection. Well, the Fine print on the form states "By signing below I verify that the inspector has not disclosed any information as to whether or not the product is defective or left me with any expectation of what may or may not be done. It is customer service that will make determination not the inspector This is misleading - the form is to show he was here and did the inspection. This appears to be a routine with your company to tell the clients so sign a paper so he can show he was here. Of course, I should have read the full paper but I am 77 yr old Marine corps Vietnam Veteran on Disability and still have the idea in my head that people are Good and Trustworthy and when they tell you with a sincere voice and attitude that its just a paper to show he was there and not disclose what is actually in the paper is so WRONG. I paid almost $2000 dollars for a mattress that will cause me more pain than I have now from agent orange. read more

I have been looking for a twin XL mattress for my son for a while. We were able to buy one at Mattress Firm (by Sprouts Sante) today. Tom was the salesman. He is not only knowledgeable, but very kind, polite and understanding of our needs. I can't wait to get the new mattress (free deliver) tomorrow. read more

The Mattresses are great but they tell you a delivery date and then don't deliver on that time. I bought a $1000 Matress Monday afternoon. They said it would be delivered on Wednesday and that I would get a Call on Tuesday evening. No call. The number they gave me rang and rang. I finally got an answer at 10 this morning. Its not coming until Thursday and there is nothing they can do about it. If you use Mattress Firm go to a different Location. read more

Brion is the best! He was very knowledgeable and brought up points that the furniture store I was buying a bed set from did not mention. Highly recommend this store. read more

If you are looking for a mattress, this is the place to go! Who knew there were so many options when going to purchase a mattress, but Floyd helped make the process of picking out the right mattress super easy! He was very knowledgeable, patient and considerate of what I was looking to spend. The Simmons mattress that I purchased is amazing and just what I have been looking for! Make sure to go in and see Floyd! read more

My dad needed a new mattress so we decided to go to Mattress Firm. From the time I called in to our actual store visit, Tom was exceptionally helpful and professional. Once we got to the store, Tom showed us various options without being pushy. He seemed truly concerned about what would be best for my dad and make sure my dad was comfortable with what he decided. Tom's friendliness and knowledge made the experience painless. We purchased a mattress that I am hopeful will work out well. The store was clean and they are clearly taking precautions to be Covid compliant. I will definitely return again for any future mattress needs! read more

After realizing my lumpy, super old mattress was in desperate need of replacing, I went to the Santee Mattress Firm store on my way home from work, anticipating to walk into a situation with a pushy salesman trying to sell me a mattress. I researched a ton and was set on a Purple mattress, but wasn't sure which type so I decided to go into a store to test them out. Right when I walked in, Thomas was warm and welcoming and directed me to the Purple mattresses. He never once pushed or tried to oversell...he was just pleasant, super knowledgeable, and gave me enough information to make an informed decision on my new mattress. I was pleasantly surprised at the excellent customer service provided by Thomas, and I would absolutely recommend anyone buy a mattress from him. read more

They are great. People are super nice especially Teissa the Manager. She went above the customer service to help me out.

I went there today Tom was amazing in every way very helpful and great customer service

I have been using Matt ressFirm (formerly Sleep Train) for close to 20 years. Just went mattress shopping as I haven't had a new bed for about 7 years. Once again MattressFirm did not disappoint!! We were helped by the AWESOME Mary Bosworth. She gave us great customer service and a great deal. We are very happy with our new Beautyrest Hybrid mattress and adjustable base. I take comfort in the knowledge knowing I got a great deal and if I don't like my mattress I can always return or exchange it within 120 days!! MattressFirm you have a customer for life!! read more

Amazing experience from the sales rep! No pressure and very knowledgeable. Grace period for returns is 60 days, I took my time, made my decision, ready to pay and the salesperson gave me an extra discount. Now I'm happy with my new mattress! read more

Came in around 1230, bell rang when I walked in. Salesperson was in their office what at first sounded like being on the phone and then it switched to what sounded like a movie playing. Looked at different mattresses for at least 15 minutes, ready to buy one but had questions. Still no attempt at helping me or even acknowledging the fact they had a customer in their store. There was no one else in the store at the time, no excuse for that. Bell rang when I walked out. Was really trying to avoid going online and wanted to support my local stores, but not this one. At least acknowledge me when I come in ready to spend 2k. read more

We were dire need of a new mattress and stumbled in this store and was almost immediately greeted by Mary. She started asking us all kinds of questions to figure out what we needed and in a few minutes had us laying down and trying different mattresses. She was such a pleasure to work with and super knowledgeable. We walked away with a queen mattress and they got us set up with financing and out the door all set up super quick. All of our questions were answered and everything was super straight forward. Definitely recommend! If you are in need of a new mattress don't hesitate, come in and see Mary! You won't regret it! read more

Wow!! My post got deleted for some reason! Well, here it goes again: So my wife and I are looking for a new mattress and bed combo and we decided to take a peek into Sleep Train in Santee since we happened to be passing by. We were greeted half-heartedly by a sales associate (I forgot his name.. it starts with a "D" I think.) As we looked around, we saw some possibilities for a new purchase. Although we weren't looking to buy on that day, we thought there was some potential. So Mr. Sales associate comes up to us and asks us what we are looking for. After explaining to him what I was looking into and that we just wanted to browse around for the time being, he actually had the nerve to say something along the lines of "so do you specifically have something in mind that you want, or are you just wasting time?" I looked at him stunned, not knowing what to think of what he just said. After an awkward pause, he tried to sugarcoat it and followed up with "well... it's a legit question, because we usually take you through a process to narrow down your choices which takes about 30 minutes." Although he might not have been accusing us of wasting time, he could have at least worded it differently. It's not like he was busy either. There was only one other couple in the store at the time and they were being helped by another associate. The prices at Sleep Train aren't the best either. In a nutshell, our experience at Sleep Train in Santee was quite disappointing. It's a shame because we were thinking about buying something there. After encountering this rude associate, the obvious course of action was to take our business elsewhere. DO NOT shop at Sleep Train in Santee unless you want to be dealing with rude sales staff. Sadly, I think I get better customer service at Wal Mart. read more

I was having terrible back pains and so I thought it was time to check out a new bed. I went several places and got several comparable prices, then I went to Sleep Train. I really didn't expect much, but Kevin was very knowledgeable. He asked what I wanted and then put it to a little test. I knew the mattress when I tested it out. Now the hard part. I am always the advanced party to any big purchase, but what would hubby pick? took him through the same mattress test and guess what he choose the same mattress (first time in 30 years). So the sale was on. We had the bed delivered on Sunday. The crew that delivered the bed was very professional answered all my questions and place the bed exactly where I wanted it. We had a wonderful first night of sleep. Thanks Kevin! read more

I recently just had an amazing experience at the mattress firm in Santee. I wasn't sure what to expect when I walked in the door but my salesperson Candice (ace) was fantastic. She helped me and my wife understand what bed would work best for us and then found us a great deal on it too so we're able to save a lot of money. We even got one of those beds that sits up for almost nothing. Thank you Ace your are the best!!! read more

We went to the Santee store to begin shopping to replace our 15 year old mattress. We were greeted by Kevin and he began the process of helping us select a new mattress. There was a lot of bed hopping as we tried coil, foam, and hybrid mattress from hard to soft. A couple hours later we selected a mattress we both agreed on, and decided to go with the split king with individual adjustable head and foot positions. We asked for delivery a couple days later and Nick and Ben showed up as scheduled. They removed the old mattress set, gave us a couple of minutes to vacuum the area, and then setup our new bed. It was raining out and they made sure to wipe their feet each time they entered the house. After setting up the beds they briefed us on the operation of the remote, the 100 day satisfaction guarantee, and insured we had the product and guarantee information we needed. Definitely a 5 star experience! read more

Michelle was amazing at helping us get exactly what we wanted. I recommend anyone to come in and have a talk with her. She is extremely helpful and great at showing all the options and best ways to make everything as smooth as possible. Great and amazing associate will definitely be coming back to get the rest of the mattresses for my house. 10/10 recommend speaking with Michelle. read more

I have to admit, I was a super easy customer. I have chronic neck and back problems and have not been sleeping well. I wake up in horrible pain. I went in with the attitude that money was no object. Two nights on the new bed and I woke up refreshed, with minimal pain. I slept through a helicopter search last night. I'm a light sleeper....so I thought. Angie was very helpful. I actually went in three times, before making the purchase and there was absolutely NO sales; just information. First to look, second to ask more questions and finally with my husband. I took him to the bed I wanted and that was that. They delivered the same day. We had a problem with one of the legs to the bed, so a technician brought a new one and fixed it promptly. This store is convenient to everything. It's clean, inviting and the staff is very friendly. Go buy a new mattress and make a donation to foster kids. You will be happy you did. Thank you, Sleep Train! read more

King, icomfort cooling memory foam mattress with a cooling gel mattress cover and delivery.... 1400 bucks out the door!!!! Absolutely amazing. Mark, you are the man. Super knowledgeable and really took care of us. read more

Excellent customer service from Tony! Happy with the price and entire transaction. No pressure sales and honest feedback. Love my Grand Harbor by Hampton and Rhodes! Go in and ask for Tony! Tell him Jill sent you! Just kidding, but seriously, check out this store when you do your mattress shopping! Also got a great gel pillow there too! read more

I am a firm believer in the staff at Mattress Firm! My husband and I actually visited another Mattress Firm (Jackson Drive - I do not suggest going here the salesman was less than friendly) before purchasing our Mattress from the Santee West location and let me just say the staff at this location is top notch! Ashley helped us pick out the perfect King bed and we could not be more pleased with our experience! She was knowledgeable, friendly, and NOT PUSHY... the BEST things you can find in a salesperson. She sold us the bed based on what we needed out of a mattress and not what was the typical salespersons agenda. I would highly recommend going to this mattress firm location and asking specifically for Ashley!!! Our bed arrives tomorrow so more to come on the specifically on the bed and adjustable base itself but if it's anything like the model at the store I will be over the moon. read more

After visiting a well-known, well-advertised furniture store that has a "mattress no return" policy" and where we were assured no one had a return policy without penalties, we turned to yelp and found our city's Sleep Train with it's mainly high reviews. We were met at the door by Shawntee who expertly guided us through several beds, finally locating the one that gave us the support and comfort we required. No up-sales, no pushing, just a friendly professional who quickly gained our trust and made it possible for us to be totally satisfied with our purchase. And with a 100 day, 100% refund customer satisfaction guarantee too! read more

Was helped by Scott, assistant store manager. He was knowledgeable about the mattress I was interested in and helped answer all my questions in an honest and straightforward manner. We negotiated a fair price and I left feeling comfortable after having made my purchase. read more

I recently purchased a rather expensive pillow from Mattress Firm at their West Santee store. It was a Beautyrest Beyond Cooling pillow which didn't perform as well as my old worn out pillow that I was looking to replace. When I tried to return it I was told Mattress Firm does not accept returns of such bedding items. Had I been aware of this ahead of time I would probably not purchased it, but I mistaken believed that Mattress Firm was an upstanding company with good customer service. I returned a second time to speak to the manager about my dissatisfaction and was pretty much blown off. "None of the mattress stores accept returns of "personal items" I was told. I pointed out that I was not made aware of this at the time of purchase and certainly Bed Bath and Beyond as well as other companies do accept returns of such items. This was met with "well that's Bed bath and Beyond", as if they are somehow inferior. The manager also pointed out that it states right on the receipt "No returns No exchanges". When I asked her if she always reads her receipts when she goes grocery shopping she smugly replied, "Of course I do!" I was eventually offered some money back. The manager said I could keep the pillow but the "restocking fee" was 70%! I guess the take away is just because a company offers a 120 night sleep trial (mattresses only) it doesn't mean they have reputable polices or people working at their stores. read more

So, I delayed in writing this review until the bed was delivered, slept in, and evaluated properly. Let me take you through MY experience with Sleep Train Mattress Company in Santee. I was in the market for a new box-spring and mattress to replace my "Antique" ones that creaked worse than an oak tree in high winds whenever I moved. So, I found myself in the Sleep Train Mattress Company in Santee. It was just luck, as I was just at T-Mobile shopping for a new phone. My first impression was very good. The store was clean, bright, and showed off the dozens of beds very well. I had a friend with me, and she too was very impressed with the quality and selection. We were immediately greeted by the store manager, Joseph Borelli. This guy was a blast to talk with. As I was looking at the prices, I noticed that most were out of my price range, but Joseph didn't even bat an eye when I told him how much I was willing to spend. He just smiled and said "We can do that!" From the moment he approached us, I felt like he was truly interested in finding me a mattress set that really would fit me and MY needs, He spent well over an hour answering my questions, evaluating my sleep style, and making helpful suggestions to aid in my choice. He really knows his stuff when it comes to mattresses. I learned a LOT about mattresses and box springs that I had never imagined before. After trying 4 different beds, 5 pillows, and spending well over an hour in there, I finally made my decision. When we went to run a financing report, it came back as I expected for me, DENIED. That's not the stores fault, its just my lack of credit history. Ah well. Joseph was totally cool about it. His attitude and professionalism never wavered in light of this information. Since i had the money already ( I was just looking to assist my credit rating by financing a small part of it), I bought the mattress, box-spring, 2 pillows, and the protective mattress cover (Which is amazing, I might add!) I left the store with absolutely no sense of regret or buyers remorse. I was thoroughly informed and happy with my purchase and its price. It was hassle free and not stressful at all. Although the delivery was a little late, the deliver guys were professional, clean, efficient, and took pride in their work. They called me before the deliver time to let me know what the status of my order was, and their ETA (Which they met). They didn't just leave me hanging waiting on them. Last night was the most wonderful nights sleep I've had in YEARS. I could not be happier with my new mattress and box-spring. I owe it all to you Joseph. Thank you! read more

Thank you, Mark for your awesome customer service skills! From the time we walked in the door, you were polite, kind and informative. You let us peruse the store a little but asked some great questions to get us the ultimate, perfect bed that we needed and were looking to purchase. Thank you for your knowledge and patience while LRG & I figured out what would be best to us to sleep on for the next 10 years. You ROCK!!! V/r, DZ read more

Went in today against my better judgment because I wasn't feeling well & not in the mood to be bothered by an overly eager salesperson. It ended up being well worth it especially given the sales person. Grover was patient and easy going. The mattresses speak for themselves & you can't beat the financing so it's really a no-brainier for anyone who is need of a new bed. Which is why I'm going back to seal the deal. Yes folks, I left without making a purchase & nobody tried to block the doors or throw a couple of pillows in for free to seal the deal. And the only reason I left without purchasing is because I wasn't feeling well & needed another nights sleep on my crappy bed. Looking forward to my new bed! read more

Just bought a mattress here. Mike Flores was our sales associate and was super helpful and kind. He was not pushy and took the time to answer our questions. After purchasing the mattress we found it for less at another store. We simply called Mike, gave him the info on the competition and sleep train stayed true to their word - they credited us the difference as well as an additional 5%. Would definitely suggest sleep train in Santee to others. read more

Joe is very knowledgeable and helpful. I enjoyed spending money with him. Cheers to a good nights sleep!