We purchased our bed at the San Diego County fair in June one month later we are still waiting for the correct bed. Six deliveries of incorrect or broken items. Floyd, the store manager doesn't care. Do not shop here. read more

The delivery team of ALEX and GASTON was outstanding!!!! Nice people. Respectful of my home. Arrived right on schedule with good Internet messaging beforehand. I love the new bedframe, also! read more

William The sleep expert at this location is beyond awesome and super helpful. He didn't pressure or try to upsale. He was really more focused on helping to find the right fit to the bodies shape for the best sleep. He showed us what there was available in our price range and that would best contour to our 2 very different body shapes lol we are very happy with our new king mattress and both have felt the difference in it helping with body aches from work and old mattress being worn out. William was SO informative about mattress types, sleep positions, and how body shape plays into funding the right mattress fit. Very impressive and super friendly. read more

Visited this location and was helped by Patty. She was very nice and educated us on each type of mattress and how it could help us alleviate pain or any existing issues. We really honed in on a few options that worked best for us and our budget. There were no high-pressure sales tactics, or any tricks. She was just honest and catered to what we needed. I really enjoyed working with Patty and highly recommend that you ask for her when you visit this location. read more

Purchased a new mattress and base here this morning. Patty was extremely helpful and knowledgeable and really helped me try out multiple options before I made my decision. She also worked hard to get me the best price on my selection. Excellent customer service, and I'm excited to get my new mattress tomorrow. read more

Floyd was very kind and helpful with finding the right mattress for me and my wife! Would definitely buy from him again!

As far as before purchasing they were very helpful, and friendly. So the main reason for the three stars is I never got a call back after my delivery I had a question but never got a call back by the associate who said they would call me back once they got a answer to my question. That shows me how much they value their customers and it's not good customer service. read more

I purchased a Sterns and Foster Reserve 17" Euro Pillow Top mattress. The price was good and service was great. The mattress went on sale right after I bought it. My salesman, Vanny, promptly refunded the difference. This was a great buying experience! I can't recommend this store enough!! read more

We worked with David and he was awesome. He listened to our wants, needs & budget and really helped us pick a great mattress. His demeanor was kind and very informative. What I appreciate most is how he was there to answer any of our questions after purchasing the mattress & leaving the store. That's excellent customer service ! If anyone we know asks where to get a mattress we WILL be recommending David. read more

Bought a bed and adjustable base mid January of this year. The adjustable base broke after a month. Contacted Mattress Firm and was told to contact the warranty company. It has been 4 months of back and forth emails & texts. They FINALLY sent a replacement part but no explanation on how to install it. Frustrated that I spent $1500 on a base that has been malfunctioning from the start. Mattess Firm should have just picked up the current base and replaced it with a new one. Won't ever buy from them again read more

Great place to do business! Super easy going people who work there and just a really soft welcoming vibe. Myrone was our sales guy and he is top notch! Great dude, super nice and helpful. Good prices, good people, good place to be. Ask for Myrone and Isaac. These guys are excellent! read more

Top notch customer service. Van treated me like a VIP! Outstanding follow up and attention to detail. He went the extra mile to make sure I was satisfied, that my money was best spent and to answer all my questions. Five stars to Van and my experience with Mattress Firm read more

I was looking for a new mattress to help with my back pain. The Sealy Posturepedic Hybrid is absolutely amazing. Special thanks to the team for helping me in the right direction. read more

I was shopping online between Nectar, Tuft and Needle and Purple. Because of COVID, I was nervous about going into a store. But, Keith was so helpful and resourceful. He answered all of my questions and was so patient. Gave me time to try out beds with no high pressure sales. They can do price matching as well. The staff here is so friendly and resourceful. You'll benefit from coming in and they are COVID safe. read more

Wesley Sherwood was absolutely amazing! He made the "mattress" experience enjoyable and he also provided a solid education with mattress material, quality, and was open about price points. Commission aside, I felt like the experience I received was not like a "pushy car salesman," in fact this felt encouraging and thought provoking. I hope this employee feels the brevity of my review because he definitely deserves the praise in the wonderful experience that I received at this mattress firm. Thank you! read more

I purchased a mattress yesterday and waited for a delivery notification which I never received. I sent two texts and no responses. Contacted the store and told them what happened. They realized what they did was wrong. I requested my money refunded. Which they agreed. I made it clear MONDAY was my only day off to which I was guaranteed a delivery in the store yesterday. I keep checking the site and my order is still on the site. I want my money refunded, I'm very upset of a whole day wasted. I feel I'm being swindled and this is so unprofessional. It doesn't take this long to cancel my order. read more

I purchased two mattresses during the weekend black Friday sale. I was offered superior service and great pricing! However, when Raphael came to deliver two days later, I realized I had ordered the wrong size mattress for one of the bedrooms. I do NOT know how I did that, but Keith and the store manager Scott went out of their way to help me rectify that and get the proper delivery., just one day later. These gentlemen are true professionals. A mattress isn't something that you routinely purchase, but when it's time again - there is no question where I will be headed. Thank you for everything!! read more

When I originally bought my very expensive mattress at this location I would have given them more stars, despot the shameless up-selling and extras that were offered over and over. I now need some new pillows and finding Macys in-store selection extremely lackluster I stopped by. First the salesmen let me know that their pillows were expensive and might be out of my price range. I don't know what made this man think he knew what what or wasn't in my price range. Rude. Second, he repeatedly told me that I wanted to buy the wrong kind of pillow - pointing to the "sleep expert" embroidered on his polo. Um, ok...where's his MD from again? I think I know what kind of pillow I require to actually sleep, but thanks for the sleep lecture and wasting my time. read more

WE just went back to try beds, because ours got too soft after a couple month. Once again we had the pleasure to deal with Myron. Easy to talk to, good listener, made suggestions. and we found a firmer bed we're happy with. Kicker? We got $800 back because the mattress was cheaper than the original one! I wish I needed another bed so I could go back! read more

I've shopped here a couple of times. They have a good selection. The salespeople I've dealt with were patient, competent and knowledgeable. Their prices are competitive, as they always seem to have some sort of sale or discount or promotion to make you feel like you're getting a deal. The store isn't grungy or anything, and the parking situation isn't bad. Also, their delivery service has always been able to meet my needs. There's tons of places to buy a mattress and this place is as good as they come. read more

Keith input incorrect delivery address, incorrect email, and incorrect delivery date, causing a delay and inconvenience on my order. A customer shouldn't have to watch over your shoulder to know their invoice is input correct on a $1,000 purchase. This was an overall bad experience, and Mattress Firm has a bad return policy that this salesperson didn't explain. Ask the right questions or pay 20% restocking fees (doesn't make sense) and delivery fees $200. Returns for us would cost $400. read more

My significant other Lucy, Has been in need of a new bed with "Quality" being foremost than any... Salesman Mark McFarland was very knowledgeable, pleasant, & professional manner... Which made us very comfortable in our purchase, since we were working in a budget... Mark guided us with exactly what Lucy needed .... Short wait for delivery, & also removal of old bed.... We definitely recommend Ortho mattress for anyone in search of QUALITY, Ask for Mark.... Hes a Pro!!! read more

I went here second after hitting a mattress store down the street. I had a set budget for three beds for my kiddos. The salesman was very nice and knew the products well. He did not try to upsell me with the Vera Wangs or anything. He said he would look to see if they had anything in clearance. They did not, but he was able to make a deal that only went a little over my budget. Yay! Also, delivery is included, generally same-day. The only odd thing is the parking lot; you have to go in by Kinko's/Fed Ex, then go around to the right. read more

I have been sitting on this review for about three months now. I can't help but feel like my husband and I were swindled. We get to the store in hopes of finding a decent, cheap, and non-memory foam mattress. We do find that with the help of the sales associate on the floor at the time, who happened to be a great help until later. A little background about my husband and I...we are both sales department managers so we know all the games, all the tricks, and all the right things to say to customers to get them to buy, and boy did this guy have everything lined up. We get to the counter expected the advertised price of the mattress, around $500, plus a free adjustable base as part of their black Friday week special. (GREAT DEAL we thought!) But then, a plot twist! The base could not be included for that mattress........WHAT....But it's advertised with it....NOPE. Okay, well we get it, some things are associated with fine print we understand. Then it turns out the mattress isn't even $500ish, but more like $600ish....plus tax, plus delivery, plus haul away (which I will get into in a minute) plus installation....this decent, cheap, and non-memory foam mattress came out to a whopping $900!! WUTINTARNATION!?! We leave to discuss it and see if we can actually afford this and decide it was time...our current memory foam mattress had us in pain every wake-up. We counter offer that they throw in the base and it's a deal. They agree since it was PART OF THE AD ANYWAYS. We set up our delivery/installation day for two weeks down the road and part our ways. *Time warp two weeks* Hey sorry guys, the mattress isn't ready today since it's coming from the factory. Ohp...okaaayyy, when will it be ready? Next week. Okay please on Tuesday. No problem. Following Tuesday comes around, the "third party" delivery team rings our doorbell, I show them to the bedroom, and ask if there is enough room for them to install the base...they preemptively had this to say "oh they said you guys have to pay for the installation." "OH WE PAID FOR THE INSTALLATION" I told him. How many monies do you think we should pay for installation on a $500 dollar mattress?? I'm already pissed about the delay, now I'm livid that these guys had that to say. They take out the main mattress and two of the box springs...we actually had four box springs, asked if they could take all the items...they said they could only take two box and one mattress. Okay whatever, then they bring in the the new mattress, I take the other two out of the way, one of the guys come back and says there is an issue. The base is half the size. Goodness sakes! You guys had six weeks to get everything together correctly!! I deny the base and indicate that it was the wrong size and that I still wanted the base...because dammit we worked hard for it. They leave and, I assumed like an idiot, that they at least hauled away the mattress and two box springs.....NOPE. They were next to our complex's DUMPSTERRRRR. They are still there to this day. I refuse to pay any extra for the city to come and haul it away when this delivery team was supposed to take care of it and we paid for it. When we called and bitched about it, they said the guys noticed bed bugs.....THE F*** YOU JUST SAY!?!?!? We clean our sheets, AND mattress cover every other week....the f***ing audacity.. If we had our delivery team like that we would be out of business. They are VERY lucky when they came back Saturday, which my husband took the day off for, they had the correct base and that my husband instantly fell in love with it. All we wanted was for everyone to do their job. Half-assed from the moment we confirmed the purchase. My friend is shopping for a new bed setup and I told him to go elsewhere that it isn't worth the headaches, as I will tell anyone that asks. I still feel like we got bamboozled three months later...I had to get it off my chest. read more

If you have a problem with your mattress and it is over 120 days old you'r out of luck if you bought it at MATTRESS FIRM. This is the most unethical unscrupulous co I have ever dealt with. BE CAREFUL ! read more

Isaac the manager is great! I have used Mattress Firm on Jackson Drive multiple times. Always great service. Always quality products. If you need assistance or have an issue, contact Isaac. He gets it done! read more

Technically this review is for when they were Sleep Train a couple years ago, but it's the same company under a new name. The company is so shady they close up shop under one name & reopen under another every few years due to some of the shady stuff they pull. We bought a Tempurpedic Cloud Luxe Breeze 2 years ago. Tempurpedic price locks all their beds so there's no competition between companies selling their product. The only exception is if the bed is a floor model. They had one bed that was used for a month at a mattress show at the Del Mar Fairgrounds & it was half price. She assured us they cover their beds at shows like this so nothing can get thru the cover if some dirty ( . ) person lays on it, & they sanitize it before delivery as well. Thinking we were getting a great deal, we went for it... a $5K Tempurpedic bed for $2500! One caveat is the Tempurpedic warranty doesn't apply since it's technically a used bed, but she assured us that Sleep Train warranties it for 5 years... any problems & just come back to them. We asked for the warranty info, but she said all we need is the receipt. That probably should've set off a red flag for us, but Tempurpdeic has such a good reputation, we accepted the condition & only needing the receipt... BIG MISTAKE! After just 18 months, the sides of the bed started breaking down to the point where if lying down on the edge & wanting to move to the middle, you had to roll uphill to get to the middle... NOT comfortable for a good night's sleep. We went back w/ the receipt & naturally they claim that was Sleep Train & they're a different company... hence them bogusly going out of business every few years & reopening under a new name. We just a bought a new bed at a reputable mattress company & are very pleased so far. Stay away from any Mattress Firm... very shady company! read more

Will was absolutely amazing! He was very patient with my needy wife who had a plethora of questions! He was extremely knowledgeable and covered everything with us. We'd highly recommend seeing Will for all your mattress needs. ;-) read more

We recently moved to San Diego and needed to find a new mattress. We came out to Mattress Firm and were warmly greeted by Mary. She helped us find the perfect pillow to align our spines, the perfect mattress, and was just the best! read more

Wandered in this place a week ago, depressed because I wasn't able to be in Davis to see my boyfriend graduate, stressed because school was starting the next day, and just over-all BLAH! But I needed a bed, as the 16yo mattress I'd inherited when my grandparents got a new one was killing me and I'd taken to sleeping on the floor, the old one was so bad. I was wary walking in, every "sales" situation feeling like walking down the games row at the Del Mar Fair with the carnies circling like sharks. And looking around the vacant store and seeing 3 clerks, I was even more so. Emily approached me and greeted me, was not at all aggressive, and not put off when I told her I was just pricing that day. She had me try out a few beds to discover how firm or plush a bed I wanted. I walked in thinking plush and to my surprise came out with something firm! (*shifty eyes* No... not THAT firm!! THe BF's in England for the summer!!) She asked me what my budget was and I told her I couldn't go over $700, which again, didn't put her off. She was still super friendly and helpful without applying the pressure. We wandered through beds, I tried a few more, and found one on sale that was perfect. Still, I wasn't ready to buy, and she asked me if I was planning on shopping around. I told her yes and named off a few places I was going to try. She offered to look up the mattress I'd chosen online and beat the price by 5% if they had it cheaper. Why not? It was a good price already, well below what I was willing to call my max. In steps Ryan, who makes a couple phone calls, pretending to be a customer that can't find a price online for Sleep Train's competitors. He asks a few bumbling questions as "clueless customer", then gets to the meat of the matter and finds a price below Sleep Train's! They both seemed pretty shocked, but were happy to give me the discount, even if I wanted to wait to buy the mattress for a week or so. I wound up putting a hold on it (with no deposit needed) and having it delivered a week later (today). Included in the price was pick up of my ratty, stained, beaten down mattress and box springs and set up of the new one! Price = AWESOME Customer Service = loads of fun, no pressure, better than most customer service I've gotten anywhere lately! I would definitely recommend Sleep Train, and Emily and Ryan definitely deserve the commission $$! read more

My wife, son and I went to Sleep Pain mid Sept 2010 after seeing what we liked at Costco. We wanted to make sure we were making a good choice so we stopped into Sleep Pain. We saw something similar but was little more but we liked the 100 day Bull Warranty. Not only was the bed too tall when we got the set, the mattress was way too firm. We tried it for a couple weeks and went back to Sleep Pain and was told to try the shorter Box Spring (which was never offered as an option before). We were also duped into keeping the mattress since they said it will soften up. We had to sign a paper saying we can no longer exchange (we assumed it was just for the box spring and was never informed by the sales person that it was for the whole order, which we found out the hard way). Ok height problem fixed. Bed still hard after another 2 weeks. My wife stopped in after work to tell them we need to just exchange the mattress for a softer one and we'll pay the price difference. Well, the sales person now says we can no longer exchange. We never exchanged the "mattress," which is worded in their 100 day warranty. I called their headquarters with the same results. They will not budge. The absolutely care nothing about Customer Satisfaction. They are absolute Crooks! We now have a $550 bed set which is useless and we only had it a month. STAY AWAY FROM SLEEP PAIN at all costs. It doesn't matter which location. read more

I had a problem with a Gift Certificate that I purchased as a present for my wife. I was told that I could refund the GC if my wife didn't want it because I purchased it for cash. Then customer service told me "tough toenails" and I was out of luck. I left two messages for the Customer Service Manager, who NEVER returned my calls. Finally, I went back to the store and met Michael. He single handedly restore my faith in Sleep Train. Not only did he listen to me and empathize, he diligently searched for a solution that would work for everyone. In the end, Sleep Train was able to move a mattress, Michael completed a sale and my wife is happy with the new mattress. Please go and see him as soon as you can for all of your mattress needs. A+++++++ Thanks Michael read more

In the quest to find a mattress I stopped by here a few times. Very clean, very friendly staff. There appears to be A LOT of employees though -- considering I only came here a handful times I never saw the same worker twice. The workers are always giving a very friendly personal experience which means sometimes they have to leave people to browse on their own for a bit, or phone calls in tend to get put on hold for far too long... but at the same time I like their personal and friendly approach - I do think they could probably mix both a personal experience and proper phone handling skills better though. Donna helped us originally and so we made sure she got credited when we finally made the sale. Donna walked us through the store, letting us try out about 7 mattresses before we found one we really liked. She talked to us about our needs and the pros of the mattresses. Upon purchased the delivery system was great. They called ahead, gave time frames and were very friendly. I do feel like the original delivery people may have put my bed frame together wrong, or by fluke the item was defective.... it ended up breaking our box spring so I got to try out the warranty system. I called the store and was told to submit a warranty claim form... their headquarters handled it and gave me a new invoice number for the store. Delivery again was very swift and simple. I'm pretty sure I'll purchase through this location again... they have a great replacement and return policy compared to other stores. read more

I called Sleep Train distraught. A horrible experience at Sears had left us bedless*, and if we didn't get one last night we were going to be SOL for another two weeks. Here is a summary dramatization of my experience (quotes not verbatim): "Thanks for calling Sleep Train this is Jerry" "JERRY HELP. I need a California King bed as fast as possible. I don't want to pay more than X dollars, and we have specific needs regarding firmness and texture" "We have the exact bed you need in stock. Come on in and I will match your price and have it at your door tomorrow - free delivery with a 20 year warranty" ***CRIES IN RELIEF*** Thanks, Jerry Johnson & Sleep Train! *Details on horrible Sears bed experience: http://www.yelp.com/biz/sears-el-cajon?hrid=UmIUO_1Wn9yGvguhnxsmVA read more

David helped me and my boyfriend by the best bed! David was very attentive and helped us get the best deal possible for our king Serta mattress. It was the best price we could find compared to all other places we looked. We got the king sized mattress, the platform, and a mattress protector. We are soo so grateful for their free delivery and setup. Amazing company and service. Will always recommend and continue our business with mattress firm. Thank you David! read more

First of all I want to say if you happen to deal with Kerry Schumacher trust that you will be in good hands. I walked in after being at Macy's for a quote and I must say that Kerry gave me the best service possible. it seems like this is a very customer oriented business with their warranties and service. I felt completely and professionally taken care of from start to finish. I would highly recommend Sleep Train and Kerry and I'm sure whomever you deal with will be professional and service oriented. I love my new bed and the pricing was purchase inducing. Thanks a lot! read more

Excellent place, excellent sales personnel, excellent product. I am so so glad we bought our mattress here. Not high pressure, sales people were very knowledgeable and helpful in directing us to the right mattress. The pricing was competitive and I was really sold on their 120 day no hassle guarantee. For a small fee (I think $150...) you can return the mattress or exchange for another. Nice. They also offered great financing. I love the mattress we bought. So comfortable!!!!! I can't get out of bed in the morning - want to just sleep and sleep..... read more

Absolutely fantastic service. Friendly, helpful and safe. Keith, especially, is the man! He quickly addressed a problem I had and resolved it above and beyond my expectations. Will happily do business here again. read more

Great selection of mattress. Keith was extra helpful; certainly the most knowledgeable and professional salesperson I have met in a long time. Very easy going and appeared to be totally focused on my needs. The delivery was quick (day after purchased) and the delivery guys were extremely professional. They have superb delivery, haul-away, return/refund policy (one of the main reason I bought from them) -no delivery charges ever. And the prices were competitive. We had a terrific experience from start to finish. Keith was great - a very patient and personable sales rep. Made it seem like our needs were the first priority to him. Explained the differences in mattresses without being too technical or making up information. Definitely recommend. read more

Quick, efficient and courteous service. Floyd is awesome!! He will hook you up!! Easiest mattress buying experience ever!!