We had such a wonderful experience with Jordan's Furniture, and especially want to give a HUGE…read moreshout-out to Kevin! He went above and beyond to help my grandparents during what has been a very emotional time for our family. We had to change our plans regarding a box spring, and Kevin handled everything with incredible patience, kindness, and understanding. His compassion made a stressful situation so much easier for my grandparents and our family. Thank you, Kevin, for treating them with such genuine care and respect. It truly meant more than you know!

We went to this location to enjoy the Odyssey. Why don't they let you select actual seats? If they…read morehad, we would have been roaming around spending money and checking out furniture, rather than waiting in a crazy line for 45 minutes. Not to mention that it was tax-free weekend - missed opportunity for them. While we waited in line, other people just walked in the door because they only had 1 person scanning tickets at a time. No one was watching the actual door. Then, when you go in, they forced you to sit in the middle of the row (and each row was looooooooooooong!), so we were in the smack middle of a row, and the rows are tight, so you can't easily move from that part of the row. We had to inconvenience 30+ people to get in-and-out of the rows, and people weren't nice about it. We got concessions and were told that there would be free refills, but then once you get into the theater, they said, actually concessions will close 15 minutes after the movie started. And the movie is 3 hours, but there is literally no way you could actually use the restroom during the show -- people would kill you if you had to walk in front of 30+ people, so I didn't even enjoy the concessions because I couldn't sip my drink. And exiting, they had one door open - safety hazard. I don't recommend seeing the movie in IMAX here. They're not prepared for the volume.

Service and selection were excellent: They asked all the right questions, clearly explained the…read moredifferences and recommended a mattress which, after we tried several, was our preference. Prices are fair. We've been to a few mattress stores and this was the best in terms of helping us make the right decision without feeling like we were being hustled. All good.

Hang on a minute...how has it taken me this long to find this place? We just got back from Gardner…read moremattress after thinking we were going to "just start looking," and we pulled the trigger within an hour of searching in the store. The salesman was so kind, and when we initially thought we were going to leave and take a while to think about it, he was not pushy at all but instead gave us a price quote offering a small discount. We are pretty independent shoppers, just going by what we like and feel, but we had some questions about the types of foam and he explained the differences in a straightforward way. From his calm approach to the sales process, we decided to stay a little longer and lay on a few more beds -- sure enough, we found the perfect one. I honestly am blown away by such a pleasant shopping experience. I liken mattress shopping to used car shopping: slimy and yucky, but not here. We left with a full bed set: pillows, mattress cover, mattress, and box spring for less than the crappy "bed in a box" that we were actually thinking about getting, just to keep the price down. We are SO pleased. I am assuming the delivery and sleeping experience will be wonderful, but I will update accordingly if there are any additions. Oh, and it is a huge plus for us to see that their mattress covers, pillows, and mattresses are all made in the US -- the mattresses right in Salem, MA. Each mattress has a nice tag indicating this. Great to support local business. Come here! DON'T buy a Casper or any of those other annoying ones on Facebook ads. And for heavens sake don't go to Jordans. This place is wonderful. I don't think they are big on the social media, which is probably why it took us so long to stumble upon them. Go now!!!

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

They said they wouldn't exchange a damaged base /matress because the damage is "minimal"read more

No stars. I've never felt so pressured to buy something. They were beyond rude. Buying a mattress…read moreis a big decision. We explained to the sales person that we wanted to take the night to think about which mattress we wanted to pursue and he told us "I know if you leave you aren't going to come back." We got there at 530 and they closed at 8. When we walked in he said "I was about to leave..." he then proceeded to walk out the door right behind us. AWFUL experience. For a store that has so many locations, I was appalled.

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

Website and sign on their door says they open at 10am on Saturdays. Got there at 10 and waited 30…read moreminutes. No one ever showed. Surefire way to lose customers.

I hired K-A to clean my 2 sofas and 6 dining chairs. They came quickly and did a great job…read more When they saw the mess my kids had made of the dining chairs, they were hesitant to clean them because they weren't sure they could do a good job. I asked them to give it the best shot they could and they ended up doing a great job. Two thumbs up to K-A! I'll hire them again.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

Manager not good long story... on and off with then over a year still can get my mattressread more

Charles was so helpful I needed a bedframe ASAP. Totally help me may go back to get pillows in the…read morefuture. The mattresses looked awesome. He walked the frame up to my car delightful gentleman would highly recommend.

I bought a queen size mattress. Later on found out a cheaper price on mattress firm website a few…read moredays later. I didn't realize there is certain restriction on price match guarantee program and the returns also required restocking fee. Sales manager David provides me another option through exchange to help me to get the better price and waved restocking fee. I would say Costco or other big store has better return policy or may have better price match policy. I would still give 5 stars because sales manager David was very helpful and also very knowledgeable.

The fakest snake oil selling sales team Ive ever met. Every single step of this experience was a…read morenightmare. We were given a dirt soaked mattress told to deal with it temporarily after no solution was in sight we decided to pick a different mattress but on delivery the drivers wouldnt take our "dirty mattress " and left the house a mess and jumped in there truck and left with our new mattress. KAT WAS THE WORST!!! She didnt take note of the disgusting mattress they first delivered. THEY ARE EVIL!!!! They didnt answer emails or calls we had to go back into the store to get there attention worst experience imaginable

I received late and damaged furniture. When I opened the dresser to the bed set the wood panels…read morewere glued on crooked, the top draw will not shut all the way and one of the knobs fell right off. When I informed them of these damages I had to bug them for a response and they finally told me that the furniture was made to be this way....it is most definitely not designed to look like this. The top draw will not even shut...it Is clearly very damaged. I am very frustrated that they will not replace the damaged furniture they delivered to me. Overall poor experience. Spent a good amount of money on cheap and damaged furniture. The pictures do not properly show damage but it is definitely there.

My fiance and I went into Price Match Furniture looking for a new mattress and bedroom set. We were…read moreable to lay on various mattress types and the owner explained the differences between each, which was extremely helpful to make our decision- the mattress is so comfortable we haven't been able to get out of bed! We also wanted a rustic look for the bedroom set and the owner helped us find exactly what we were looking for. Having the owner helping us, who was clearly knowledgeable, made a huge difference in the shopping experience. We also absolutely love how our room turned out and will be coming back to Price Match next time we need furniture.