Hubby and I were over due for a mattress, and we honestly lucked out for a Saturday afternoon…read morebecause we were the only people in the store, so we really got ALL the help we needed, plus left with two new pillows, and a mattress that's being delivered to us. It was a stress free and great experience!

Incredibly happy with our experience here…read more STEVEN, the representative who helped us, was patient and let us get a feel for the mattresses we liked. He then provided us an amazing discount ($100 on top of the already discounted mattress) to bring the mattress we wanted within our budget. He also threw in an electric adjustable bed frame for FREE ($500 value). Also, they threw in the delivery, setup, and haul away for free ($150 value). There was no way I turn that offer down and is why they earned my business that day. Fast forward to delivery, and the experience was flawless. They provided me a 2 hour window and they showed up when expected. They were wearing mattress firm branded uniforms and were kind and polite. They hustled and assembled my bed frame with no issues and were out the door in less than 15-20 min. Great experience start to finish with this location.

Looks like they are out of business. Stopped by today and the showroom is stripped with no…read moreforwarding info. Beware! They took our money knowing they were not going to deliver. Beware!!!

Awful communication - Put a large deposit down for furniture with a timeline of 8-10 weeks and its…read morebeen 13 weeks with no one having reached out. Will not return emails and they have a phone number that just goes to voicemail. Can't get in touch with anyone. STAY AWAY!

Great customer service and assistance in specialization, positive attitude? And professionalism.read more

It's too bad that Yelp does not allow 0 star reviews. The punchline is that Kevin opened a credit…read morecard for 12-month 0% financing without my authorization when I expressly and directly told him that I would not allow any credit inquiries before we closed on our home. Notwithstanding my express instruction, Kevin opened a credit card in my name without my authorization. The credit card is now on my credit report even though we did not end up purchasing a mattress from Mattress Warehouse. As they say: buyer beware. For those curious, here is the longer story: My fiance and I walked into Mattress Warehouse looking for a king size mattress for our first home. Kevin was available and helped us. The experience started out positive with Kevin very attentive and clearly trying to appease us to get the sale. He was patient and listened to our needs - he even went so far as to compliment what a great match my fiance and I seemed to be for each other. Typical sales tactics. Kevin advised us that there was 0% 12-month financing available without any mention of a required credit card. Kevin also advised that the store was running a special that would take $400 off the price of a mattress. We spent a couple of hours trying different mattresses and eventually settled on a Tempur Pedic option. We sat down to finalize the sale. Once we made it clear that we were going to make a purchase, we saw a different side of Kevin. Now that we were ready to buy the mattress, all of a sudden the $400 discount only applied to pillows and accessories - not the price of the mattress. Moreover, Kevin "accidentally" overcharged us for the mattress cover that we decided to add. Once we pointed this out, he corrected it explaining that it was a mistake. Kevin then put a credit card application in front of me without explaining what it was. Once I read it and realized what it was, I asked him why I needed a credit card application. He explained that the credit card was required to obtain the 12-month interest free financing. At this point, we were less than a week from closing on our house, and I explained that I would not authorize any credit inquiries before we closed on our house. Kevin said that was fine, and we could put down a deposit and complete the application and purchase after we closed on our home. A week later, I got an alert on my credit report that a new credit card had been opened in my name . . . on the date that we visited mattress warehouse. I called the main line to get a refund for the deposit and let them know that the store opened a credit card - not only without my authorization, but in contravention of the express direction I had given. The main office contacted the store, and Kevin's associate had the audacity to call us and offer an additional free pillow if we still wanted to go through with the sale. The associate explained that Kevin opened the card "accidentally" - which sounded familiar given his previous overcharge of the mattress cover. Needless to say, we rejected that offer. Be very cautious if you decide to do business with this store because we found Kevin, who is the manager, to be misleading multiple times. We are now dealing with the headache of trying to remove the unauthorized credit card from my credit report.

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

Richard went above and beyond. He was helpful, kind and very fair! Also very knowledgeable about…read moremattresses. Would highly recommend.

Teddy was amazing. I've Never bought a mattress before but Teddy walked me through the whole…read moreprocess without a glitch. He was very thorough and knowledgeable. Compared to what I wanted to spend to what I purchased- it was a significant difference but I knew I was getting great quality and honestly just looking forward to a better sleep. I'm happy with the option I choose after trying out several. Teddy was awesome, the old town store has a good selection and I'd be happy to recommend to others.

I was on the hunt for furniture set to put in my theater room area. I bargain shopped around…read moreseveral places in the area to find something I liked without spending a crazy amount of money. Googled and found Mattress Mike which was near me and didn't know existed. Took a chance and decided to drop by in person to see what was available which was on a Saturday. I found a nice three piece set: couch, loveseat, and chair that was available. Decided to check another place and found the same set for slightly cheaper. Came back to talk with Alberto (who was super nice and worked with me patiently) on comparing prices. He was able to match for the cheaper price if I was able to buy that set that day or next day and get delivery by Monday. I went ahead and got it. Fast forward to Monday. I got a call from Alberto saying their delivery guys could only find two of the three pieces for my order to deliver. I could get a black/white set (in picture below) or try another set that was similar at no additional charge since their was an error on the factory end. He sent a text with the picture of the available option which I also really liked and I decided to go with it. They delivered it by 4pm on Monday. Delivery guys were super fast and polite. I would highly recommend using them again even with the slight hiccup they handle extremely well. Picture 1: set in the store they had to showcase. I originally ordered that set but in all black Picture 2: set that was available last minute that's was delivered. I love it!

Best place to get a mattress for your college student! They are so helpful and kind---esp. great…read moreduring the stress of moving in a college student. They offer delivery to where the mattress will be used (even on the 3RD FLOOR! --- or they also they will help you put the mattress in/on your car.) Highly recommend! Their mattresses are comfortable----and they sell furniture as well. (The outside of the building might look off, but high-quality product inside!)

We just got two poly wood rockers As in the past the…read moreservice and selection is the best Also they have furniture that is made from real wood not pressed board

Mike and Rusty are great! We are having a custom table made and brought in a Windsor chair to have…read morethe stain matched and Rusty was able to name the manufacturer, style, and stain from across the room. Incredible dedication to their craft. Look no further for your custom furniture. Pricing is incredibly reasonable, truly a steal. Everything they sell is of the best quality and they work directly with the Amish. One of the last businesses of its kind. They really love what they do. 100% worth the trip.

Have bought for him for years. Very amicable, helpful, and honest. Will continue to buy from him…read moreover any furniture store!

Great customer service. Knowledgeable and friendly. Fantastic prices. You can definitely get a good…read moresleeping mattress for under $299.

Don't let the other reviews fool you- this was one of the best customer service experiences I have…read moreever had! They had such a wonderful selection. And the prices were unbearable. We worked 1:1 with Kyle, and I cannot say enough wonderful things about him! He honestly made the experience as wonderful as it was. We now found something that worked great for us (at a price we would not have gotten anywhere else) and were able to have it delivered just a few days later!

First time being to this location but the selection is way better here than it is in manassas. We…read morewere greeted fast and properly. While the initial sales person was unable to help he quickly got the manager to assist and answer our questions. Which I tbough was great as we didn't ask for a manager but he didn't want therfore to lose a sale Tiyana the manager was amazing helped us with finding what we wanted and even was able to offer a discount to cut the cost. We initially went in wanting to buy a mattress from the outlet store online but she explained pros and cons of buying offline vs online (trying out the mattress first, cost, warranty, etc.) And was actually able to find 2 mattress we liked that ended up being cheaper then buying online. Her personality and professionally was 100% and will definitely come here again.

Amazing customer service, professional and attentive demeanor. I wish I remembered his name (I…read morethink he may have been the owner?) but he was an utter delight. He is an amazing representative for Mattress Warehouse and the company is lucky to have him!

We came here about a half hour before they were due to close, and we still received great help from…read morethe person working here. We moved into a new house, and we seriously needed to update our bedroom furniture, so we started here. They have an enormous selection, and we each had our favorite mattress. I liked the Stearns & Foster because it features the Intellicoil inner spring system. My wife liked the Tempur-pedic medium firm mattress which has the Pro Breeze system built into it, which keeps the matress evenly cooled all night. They also have the Beauty Rest line of mattresses which was appealing to both of us. The mattresses also come with furniture options, or you could simply just buy the mattress. It seemed like the prices here are reasonable, but we figured that we would research these options online and come back. They really do have an awesome selection here.