This was one of the most uncomfortable, unprofessional retail experiences we've had…read more My fiancé and I came in to browse couches and were greeted at the door by a saleswoman. When we later had a question, we spent several minutes walking the showroom trying to find her and genuinely don't believe she was even on the floor anymore. So we approached another associate who was sitting nearby. He was the only bright spot in this entire experience -- friendly, attentive, and immediately willing to help. He walked us across the store and was in the middle of assisting us when a manager abruptly stepped in and pulled him aside, within earshot, over what was clearly some internal issue. It honestly felt like the original saleswoman saw him helping us and went to report it. Suddenly it turned into this awkward, cringey situation where we felt like we had gotten him in trouble just for asking a question. Completely inappropriate to handle that in front of customers. The manager then stepped in, said maybe one sentence to us, got a phone call, and walked away -- never to return. Moments later, the original saleswoman magically reappeared. Meanwhile, we could hear multiple employees gossiping and talking about each other across the floor. The entire place felt more like a high school than a professional retail store. On our way out, it somehow got even worse -- the manager and the original saleswoman were off talking in one corner, while other employees were gathered and chatting in another, forcing us to awkwardly weave our way through the store just to leave. The only person who acted professionally was the male associate who helped us after we asked -- he did absolutely nothing wrong and deserves better than that environment. Between the disorganization, the visible staff drama, and the lack of basic professionalism, we were so turned off that we left immediately. Completely unacceptable experience, and we won't be returning.

My husband and I were looking to upgrade our living room set and we are so happy we checked out…read moreAshley in Kingstowne. We love our new sectional! It has USB charging outlets and storage space. We also bought a matching rocking chair and it is SO COMFORTABLE! When reclined it feels like a zero gravity chair. We loved the sales associate, he was extremely helpful with ensuring our furniture selection would fit in our space.

I purchased a bedroom set (dresser, mirror, bed, nightstand) , 3 mattresses, a decorative comforter…read moreset, and a trundle bed for my son's room and had a positive shopping experience . I didn't feel pressured at any point . Sergio was very helpful. The value , overall, is worth it. They put together all the furniture and set it up where I wanted it. Kudos for the delivery team making it up three flights of stairs with everything. I'd return again if a furniture need popped up down the line.

My husband and I just moved to the area a few days ago. Because of a snafu with our military moving…read morecompany we discovered we'd be out of all of our household goods for 3 weeks. This was especially disheartening as all we have to sleep on is an air mattress and I'm 6 months pregnant with pre-existing back issues. Fast forward to today. My husband and I decide that we need to buy a mattress so we can sleep decently while we wait for our furniture. After reading some reviews on Yelp, we went with this specific Mattress Firm. From the moment we walked in and were greeted by Ira Harris, we knew we would be leaving with a mattress. He was so lively, helpful, full of energy and full of desire to do whatever he could to get us a mattress as soon as possible. He was so helpful, knowledgeable, kind, and willing to go the extra mile to help us. He was even great with our three year old daughter who was being less than behaved at the time of our visit. I cannot express how thankful I am that we chose this particular store and had Ira as a sales associate. I am now sitting on our new mattress, that Ira was kind enough to help my husband attach to the roof of our vehicle so we could use it as soon as possible, and it's so comfortable and perfect. I am very much looking forward to finally having a good nights sleep after so long on the road. Thank you Ira, I hope you get a raise ASAP, you deserve it!!!!

We were shopping around for a queen sized mattress and just stopped by. The sales associate Derrick…read morewas really helpful and nice. He not only helped us find what we needed, but he got an additional $300+ off the already sale listed price. They were able to deliver within 48 hours as well. 10/10 would recommend.

I highly recommend this location. Robert and his team are excellent and provide top notch service…read more Despite it being much further away than other CORT locations I've made this place my go-to.

Bought a couch here I was told it was used as a rental the couch didn't have any wear and tear and…read moreit is comfortable and was reasonably priced

Again my service was outstanding! Today was my second visit this week, interacting with completely…read moredifferent employees and still everyone was helpful, pleasant, and the checkout line moved fast. I'm sold. The Potomac Yards location is my new store!!! I've shared my experiences with my girlfriends and my daughter! The selection of cool items, the size of the store and the prices are all wins. #HappyShopping

12/27/22 On 12/18/22 stop this store to get some ideas…read more This store certainly sells lot of candy or junk food to be politically correct. Getting ideas for the Christmas came easily. One of the first things I saw for my step-sister is a Hello Kitty box set. Not a bad way of mending an old wound between two people. I saw a nice cup/bowel for my sister. My wife found a to do organizer for her as well. A number of different items were picked up here and it completed 80 percent of what we needed in one store. "Cool beans" as a friend of mine ise to say. We shall return.

Was looking for a LONG time for a contemporary style sectional sofa, to replace my Ekornes…read moreStressless sofa that was approaching 20 years in age. Found exactly what I was looking for on Z Modern Furniture's website - the 625 by J&M Furniture. Wife and I visited the store in Alexandria to try it out - it passed the sit test, so we pulled the trigger. Gus arranged to have our old sofa removed for a very reasonable fee. Delivery / removal day went off without a hitch, just over a week from placing our order. Luis and Bryan were super professional - disassembling our Ekornes to ensure it would fit through our narrow stairway, and carefully hauling our new sofa up said stairway without a scratch. Wife and I couldn't be more pleased. We'll be ordering from Z Modern Furniture in the future, and recommend it to anyone who likes contemporary furniture.

Nowadays it's difficult to find the look and the comfort both qualities combined in one piece of…read morefurniture, but the staff out there at Z Furniture were very helpful. She found me exactly what I was looking for in a Sectional from their catalog and of course they had similar Sectionals in the Showroom to try. I purchased an Italian Leather Sectional in mushroom color two months ago and I'm glad I did. In my long history of furniture purchases, I would rate Z Modern Furniture Store as one of the best Store in every sense possible.

I ordered a bedroom set on 4/4/16 and I didn't receive it until today 4/20. I knew when I ordered…read moreit that they didn't have it in stock,it was in a warehouse in a different state which I was okay with. The estimated date of arrival so I ordered it anyways. However, that date got pushed back twice which was more than frustrating. If it didn't take me so long to get this furniture I would have given them five stars. The set looks of good quality and looks equivalent to the picture. Alex has great customer service skills. I did all of my ordering over the phone since I moved from a different state and it was a very easy process. All in all I had a just okay experience with them. I definitely won't order from them again if it's not in stock, but if it is I would come back for sure.

My husband and I came to this store yesterday with a plan that we were going to purchase. We worked…read morewith Ian. Lovesac is not cheap and it's a HUGE investment. He showed us different layouts and let us sit on the model couch in the store. I had many questions. I asked one question and he bluntly responded with "what don't you understand?" Then, I wasn't understanding what a deep seat was. I interpreted it as a vertical vs horizontal seat. I asked him about the horizontal seat and he swore that was the one I had sat in. It wasn't until that I had made the sale, that he finally started to calm down and lose the smart ness. I also was trying to find a referral code and he was adamant that it had to be added prior to purchase. I was unable to get it then so I figured I will just call the store and get the $100 applied to my credit. We asked him a few times about the delivery. he told us to download the fedex app and when we did, the address would be linked to the tracking number. That's how we get it. I haven't seen anything yet. I certainly hope that he was right and he wasn't just telling us thing to get us out of the store.

Great customer service from Doug, we love the couch, it's been through two houses and 10…read moreconfigurations, lasting well through a cat, a toddler, an infant, and my various red wine and coffee stains. Now if only I could get those stains from my teeth...