All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Excellent customer service provided by Emilia! A great…read morereflection on American Sale! All though only was interested in purchasing one inexpensive item she was very patient with my questions.

Wish I could leave less than one star. Bought a tub a few months ago. Salt water is so much…read morebetter and HotspringSpas are the top quality out there-- that was the pitch. The install crew broke the control panel on delivery. That was the first issue. Accidents happen, I understand. That delayed the initial startup by about 3 weeks as the part needed to be special ordered. Once that was installed and the crew left, I thought I could get on with using the tub I just spent 10k on. Nope. The heat/circulation pump wasn't working. Another scheduled service call-- another drain and refill as the water had gone green. After determining that the pump had been wired incorrectly- things worked ok for a few months... Until I opened the tub and it was green again-- the salt system had an error code this time. After agreeing to pay $150 (for a warranty service charge) to wait a week for another tech to come out-- I was told after about 5 minutes there is nothing wrong with the tub-- the salt levels are too high they said. That stops the system from making chlorine. I hadn't added any salt since the initial setup. The tech said it doesn't matter-- that salt levels rise on their own as they break down?? Hmm. Ok sure. Drain the tub halfway and refill per their instructions. So I do, and again the next morning- the salt system still shows HIGH, yet the test strip shows LOW. Another text (this is how you have to communicate with them) to the service line-- "oh well, you have to wait about 12 days for it to register". 12 days of stagnant water? The initial startup tech told me to avoid adding powdered chlorine as THIS would affect the salt system. I bring that up-- no one knows anything. I take a look at my credit card bill and see they charged me $270!? Not the ridiculous $150, but an even more outrageous $270 for two guys to come out for 5 minutes and say nothing is wrong. I text their "service" line again. "Oh well, $150 is what we charge if the issue was within warranty-- the salt system isn't covered under warranty so it's $270"-- for two guys to tell me nothing is wrong, on a tub I just bought a few months ago that isn't working. Fun stuff. Had I know from the beginning, I'd have never set foot in this place.

We bought quite a bit of furniture here for our new home - couch, love seat, chair, coffee and end…read moretables, rug and a dining set. We worked with Janessa, and she was very helpful and ready to answer any questions we had by email, phone or while in store. She was glad to help us price out the different pieces and helped us decide when we should purchase based upon what specials they were running. We were able to get someone to come out to the house and measure so we could decide what size couch we wanted to purchase. The pieces came and they are lovely. The coffee and end tables do wobble a bit, but since we have hardwood floors we can't tell if that's due to a dip in the floor or uneven legs on the table. Delivery is kind of a pain - apparently they're only in this area once per week or so, so you can't select a delivery date/time that's best for you. If Thursday is the day they're in town, then you have to be there Thursday or you have to wait until another time they deliver to your area. They call the day before with a 3 hour delivery window. My disappointment stems from a problem with the dining set we ordered, which is why this rating is in the 3 - 3 1/2 star range instead of the 4-5 star range I was anticipating. We placed the order for our dining chairs with someone other than Janessa, and instead of getting the chairs we wanted - upholstered seat and back of chair - we received chairs that have only an upholstered seat. Looking at the paperwork, it has item numbers and the description "upholstered chair". Of course, we are not familiar with the product numbers they use, and we assumed it was properly written down since we had discussed it with the employee and it said "upholstered side chair"; unfortunately, we now have $1900 worth of dining chairs that aren't what we feel we ordered. I called to clarify and spoke with an employee who read the description herself, and when I explained the problem of upholstered seat versus full upholstery, she said she'd need to do some more research and she'd call me back; I can only assume this means that she, too, might have thought that "upholstered side chair" meant the same as I did. When I received a call back, it was from the employee who took our order for the chairs (a different employee than the one who said she needed to do more research). She said that though it was a while back (the order was placed the first week of August, and was delivered today), she remembered we were undecided because my boyfriend wasn't sure he liked the zipper seam down the back of the back-and-seat upholstered chair. Actually, I was the one who was unsure about that feature, but the comfort, style and contrast of the fully upholstered side chair outweighed any hesitation about the zipper-to-nowhere. While the chairs are nice, they aren't what we had intended or expected, and it's a bit of a bummer that it turned out this way. I'm not sure if or when we'll head back to Thomasville as we continue furnishing our home, in light of this error (how can I expect to understand what they're ordering, if the description sounds like the correct item but apparently isn't?). As I mentioned, while the pieces are quite nice - and all the other furniture appears to have come out right - it's kind of disappointing to be stuck with something that was, in our minds, second best.

We had visited several furniture stores and were actually on our way back to another store to…read morepurchase a sofa we liked. At the last minute, we decided to give Luxilon Furniture a try--and we're so glad we did! Charlie, the owner, was kind, knowledgeable, and helpful without being pushy. He listened to what we were looking for, answered all our questions, and offered us very fair prices on our sofa, a small table, a lamp, and delivery. The delivery team was also professional and careful, making the entire experience easy from start to finish. We absolutely love our new furniture and couldn't be happier with our decision. Great selection, fair prices, and exceptional personal service! We highly recommend Luxilon Furniture and Charlie!

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

I live in the city so going to Arlington Heights is a pain, but after looking at 2. or 3 places…read morenear me I played a hunch and. went to Barstools Inc., well worth the trip, if you need bar or counter stools, make the trip. Ryan the owner is helpful with a good. sense of humor. For value and selection this place can't be beat !

After hitting Ashley and LaZBoy and understanding their pricing and styles, I appreciate the…read moreimportant market niche Barstools serves. It's where to go if you need chairs, barstools, and dinette tables. They offer a handful of manufacturers and everything is available custom. I have very specific dinension requirements and they have it. The help is super professional and there's no pressure. They value education and empowerment. Really recommend visiting.

Huge selection of all plumbing. CS team is very knowledgeable, friendly and always listens to the…read morecustomer.

The hours provided are for the showroom upstairs. The downstairs supply desk opens a lot earlier at…read more7am. For plumbing repair parts, they're priced better and more helpful than other large box stores. Came in to repipe under my sink and got everything within minutes. I just brought the piece that broke and they knew exactly the replacement and accompanying parts to go with. Worth a stop for any plumbing parts!

Discount Mattress' Skokie store lives up to its name and provides great customer service. Today we…read morepurchased a good quality twin mattress for a spare bedroom. Sales associate Kevin was extremely knowledgeable, personable and professional. There was ample selection of mattresses in stock, we made our selection, got a great price and extremely helpful service. Kevin loaded the mattress into our car and we were off very quickly. It was nice doing business with Discount Mattress in Skokie.

Everything great. Replaced our $1500 mattress for one from Discount Mattress for half the price…read more Took a little getting used to the foam but our backs have thanked us for the change. As far as the store - customer service is outstanding. Store purchase was without pressure and easy. When we realized that the box springs wouldn't go around a bend in the house they delivered split box springs without charging extra for the change or additional delivery.

Great personal service and furniture. Good vale. Love visiting the showroom. Timely deliveryread more

Have never had such a pleasant experience of buying furniture !…read moreWe just purchased a new townhouse and needed a reliable store where we could furnish our new house. The owners patiently dedicated as much time as we needed to make our choices (and we are very picky customers). The store has a variety of European brands that couldn't be found in the most popular chains. Eventually everything was delivered on time and professionally assembled. Thank you, guys, for the excellent service!