We ordered and paid for a custom fireplace screen in mid December and they said it would be delivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C read more

I came here initally to browse fireplace frames and ended up browsing other items as well. I purchased a couple different products (fireplace frame/cover and dining patio set) here. The store has a wide variety of options to select from for fireplace products and patio sets. They also sell and install other outdoor products (ie. grills, mailboxes etc). It's nice that the store is also open on Sundays. Customer service: The staff here are knowledgeable and helpful without sales pressure which is appreciated. The purchased products are typically delivered very quickly if in stock and they try to order and deliver asap if not in stock. I haven't had any issues with returns if I was not satisfied with the product. I've worked with both Shane and Mike. *We did end up having to exchange a chair as it had a scratch and I wanted some touch up on the table because I saw marks on the table initially. I didn't appreciate the comment "you are being too picky" made by the delivery man. It is just not a comment you'd make to someone that is purchasing pricey furniture. I'm paying more than normal for the furniture so yea there's a reason I'll want the furniture to be in good shape. Costs: The costs may be on the more pricey end but they carry good quality products. The purchases were made within the past 2 years so I'll provide an update if anything changes. I'd recommend this place if you are looking for quality fireplace products or outdoors items in general. I'm sure I'll be back for more. :) read more

Northwest Metalcraft - Furniture Stores Near Me - Arlington Heights, Illinois

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Northwest Metalcraft did an excellent job from soup to nuts. I needed to convert my fireplace from wood to gas, and it turned out beautifully. The sales process was exceptional and Roy was very helpful in guiding me through the process. Ron and his team did an exceptional job running the gas line, which was complicated because I have an older home. Not only did they solve for tricky logistics, there was no mess and no disruption to existing walls /ceilings etc. Highly recommend the high touch service and would use them again. read more

I had a fireplace installed five years ago, and the service was exceptional! Recently, I contacted them with what I thought was an issue (it wasn't), and once again, the service was fantastic! From scheduling with Diana to the appointment with John, every interaction was professional and pleasant. They make everything stress-free, and I truly wouldn't trust anyone else for fireplace services. Highly recommend! read more

Northwest Metalcraft was amazing! We'd had a flood, and we redid some things, having to make several unexpected decisions. They are definitely experts, gave great advice, and had great ideas, and their execution was spot-on! The created a beautiful two-sided, see-through fireplace between our bedroom and sitting room, and thoroughly checked and updated our other fireplaces as well. See pics ;-) read more

Northwest Metalcraft - Furniture Stores Near Me - Arlington Heights, Illinois

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Northwest Metalcraft's Bryan Smith deserves at least two extra stars for the superb service I received today. My damper had fallen off its track and I didn't have a clue as to what to do. Bryan explained what happened and got everything back where it belonged. He spent extra time showing me how to operate the damper so I wouldn't have a future problem. Lucky me! read more

John from Northwest Metalcraft was fantastic! Professional, personable and very detailed at his work. Our fireplace is working and he solved the problem! Just in time for winter! I would highly recommend Northwest Metalcraft and especially John,, just like having one of our family in our home! Can't thank John and everyone at Northwest Metalcraft enough! If you are in need for maintenance on your fireplace I can assure you, these are the people to call!! Patricia and Jim F read more

Scott and crew did such a beautiful job installing our fireplace and helping me with my design of the surround/mantel. We love the finished product! They were very easy to work with. I highly recommend doing business with them! read more

Northwest Metalcraft - Fireplace - Furniture Stores Near Me - Arlington Heights, Illinois

Just had our new gas insert installed and looks great! The installation went smoothly and we look forward to many years of enjoying this system. read more

The owner and his family were super helpful when we wanted to look at fireplace inserts last month. They promised quick installation and had a lot of different inserts to select from. We are planning to come back and select the perfect insert, and have it installed next month. read more

Northwest Metalcraft - Furniture Stores Near Me - Arlington Heights, Illinois

Very unprofessional experience with Northwest Metalcraft. We had scheduled a consultation about a week ago, called and confirmed today for our appointment, just for them to say today they could not find us in the system. Once they did find the us in their system, they told us they're actually uninterested in the job. Completely unacceptable, poor communication and a lack of professionalism. We are a business relying on them to follow through with their services. read more

Explained the issue with our fireplace, offered options, and fixed the issue. John and Chris were friendly, courteous, and knowledgeable. Highly recommend using Northwest Metalcraft. read more

So I'm cheap. I've has the same patio set for 28 years. And it was well past time to refinish it. My wife thought I was crazy. Why not just go buy a new one at the end of season but I ask you- what could I buy for under $1,000 that would have lasted 30 years yet alone another 30 years??? Problem is no one in Illinois carries much in terms of patio materials so I was forced to buy off the web. Which is fine but I don't know what I'm doing and so I ended up with a test purchase where I found the rivets were too big! So thankfully, I found this place. Wonderful! They have two floors of patio furniture and grills. The biggest collection I've seen. AND they also have a small inventory of parts and GREAT customer service! See I still wasn't sure on the parts. Not like I could match what I needed from a catalog. They lent me samples and gave me a very fair price. Thank you guys!!!! Brian in particular! read more

Northwest Metalcraft - My 30 year old patio set: refinished! - Furniture Stores Near Me - Arlington Heights, Illinois

Impressive! great looking showroom, extensive displays. We found exactly what we were looking for, at a great price. This family owend business has been around for quite a while, and they know what they are talking about/doing. customer service was excellent. we started off with the patio set, and will be back for a grill soon, followed up by a new fireplace front. Delivery and set up of the patio set was smooth, and they walked my wife through how to adjust umbrella. This is the standard others in their industry should follow, box stores can not compete with this level of service. Thank you Scott! read more

Ordered a mailbox from them. Excellent sales staff. Mailbox came in very quickly, exactly as expected. The men who came out to install it were very professional and did a great job. I highly recommend this business. read more

Thank y'all for making our backyard look beautiful. Brian was very patient with all my questions on design, size,,,,,,. The men had a big job carrying the heavy fire pit around the house and into the back yard. They all were very nice and worked hard on placement and gas set up. We also purchased a great grill from them a year ago and knew this was the place for the fire pit. Northwest Metalcraft is a local treasure to have found. Great people, great merchandise. read more

Northwest Metalcraft - Furniture Stores Near Me - Arlington Heights, Illinois

I love this place. Walked in the door and was greeted by 3 friendly associates. I was looking to replace my 20 year old patio set that I purchased in the past from them. Mike DeWyze asked a few questions of what I was looking for and off we went to see what they had. He worked with us to find exactly what I was looking for. I highly recommend this patio store if you are looking for the perfect set. read more

We are extremely happy with the gas fireplace insert we had installed by Northwest Metalcraft in Arlington Heights. They are a family-owned business that has been around for a long time. Their knowledge of the product and quality of service were great. Scott quickly worked through some installation issues related to the configuration of our house and we are very pleased with the results. We would highly recommend Northwest Metalcraft to anyone interested in a fireplace insert. Barry C. read more

I've used northwest and Shane my whole life, from custom grills and gas lines to patio furniture for my houses and my clients , to just having parts for grills and gas lines , they always have what I need at a competitive price , and best customer service thanks guys! Ask for Shane ! read more

Highly recommend Northwest Metalcraft in Arlington Heights. Great selection and knowledgeable staff. Shane really went out of his way to make our patio look like a resort! read more

Excellent service and quality of merchandise. We have been repeat customers of Northwest Metalcraft for 20+ years. We have always had great service from knowledgeable employees every time we have been in. read more

These guys are amazing. Stopped in for a fire pit. The owner personally helped me and ran to get me a new one out of the warehouse so we could have it before noon same day. Highly recommend. read more

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If you order something make sure it's really what you want. I caution you against ordering something from a small swatch of material and a small metal sample. Go somewhere else to see it in person. They don't accept returns on ordered items. We will never buy from them again. I understand we should have made sure that what we ordered was what we wanted. Totally unwilling to make the customer happy. We would have even been willing to pay a return fee. read more

We love our10 x 13 deck umbrella. I would not be able to be out on my deck writing this (95+) without the umbrella. Really top quality and included assembly. read more

Re: gas insert. My wife and I were looking to plug our oversized fireplace opening with a gas insert fireplace, which seemed to be an issue for a variety of companies. However, Scott and the rest of the team provided us with a variety of options tailored to our situation... true professionals. From the initial in home visit through the installation, everything was seamless and pleasant. Given another opportunity, I would skip the fuss and head straight to NWMC. read more

Most everything you need for middle-class, luxury amenity home furnishing. I had originally come here because from the outside, it looked like an antique or used goods place with it's different colored lawn chairs out front, but once inside it was clear from the 3 different levels and mulit-roomed selection of fireplace, patio and lawn furnishings that was not at all what I was expecting. It's not a used-good store at all. Everything is new and in back it seems they take custom orders for fireplaces and patios and fancy mailboxes and whatnot. The first level has a large section dedicated to patios, but more specifically grilling, and there's no less than 30 different types of over-sized frog lawn ornaments/statues dressed in various character-states. There's a side room with dozens of fireplaces and accessories, a back room with custom order catalogs that I didn't even bother perusing because I live a sh*tty, little apartment that I hope and pray is not ever a permanent living space to where I'd consider custom anything. The basement had firewood, and tons of different outdoor metalwork benches, tables and trellises. The upper level is huge and packed (in nice way) with really comfy cozy outdoor patio or sun room furniture. I've never seen a better selection of outdoor furniture, but it was all stuff that I'd consider a major investment, and again, not something a person living in a sh*tty, suburban apartment would really be in the market for. The staff were really friendly and while I couldn't see myself purchasing anything from here in the next 20 years, i know this is a place my parents would love, if they haven't been here already. read more

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Very professional! They did a good job! Came on time! Nice people to work with! I would recommend them! Going to put them on my contact list! read more

We've used Northwest Metalcraft over the years for all kinds of things such as patio furniture, grills, mailbox, etc. We've always gotten quality merchandise at a fair pice with great service. Most recently we purchased a patio conversation set, fire pit and new Weber grill.  As always, Dan and Shane were great to work with throughout the process. We highly recommend Northwest Metalcraft and will continue to give them our business for all of their products and services. read more

Got suspension frames from our outdoor furniture re-strapped. Brian was responsive and helpful on the phone and gave me the price and explanation of what they do. I love fixing things if possible, and he fixed it! Great work and we've got perfect outdoor seating again. Highly recommend! read more

I had a great experience from start to finish with Northwest Metalcraft. Shane was easy to work with and promptly returned my calls/texts. The delivery men had quite a job bringing a large fire pit up 3 flights of stairs to my roof deck. They did so efficiently and without any damage to floors or walls. I will definitely be using them again! read more

Northwest Metalcraft - Contempo Round Fire Pit (Smoke) - Furniture Stores Near Me - Arlington Heights, Illinois

Phenomenal from showroom to install. Our Enviro E30 looks great and works flawlessly. Highly recommend! read more

Northwest Metalcraft - Enviro E30 Gas Insert - Furniture Stores Near Me - Arlington Heights, Illinois

Scott at Northwest Metalcraft did a great job refacing my fireplace. There was a little hiccup in the process where materials did not arrive after the job was started. They installed a temporary solution and when the materials arrived, they returned and completed the job. I've been getting BBQ stuff from them for years, but this is the first fireplace experience. High quality workmanship, and stood behind their project to make it right. In the service industry how you recover from a problem is what separates good from great. This company is great. Would not hesitate to recommend them to friends looking for a new or replacing a fireplace. I almost never post reviews, but when you get great service, great products and pricing to match, you can't go wrong here. Thanks again. read more

I just moved into a new home and wanted to upgrade the 20 year old fireplace that was missing a bunch of magnets and screws for the door and screen. After finding paperwork and realizing that it installed by Northwest Metalcraft, I called over and asked if there was any way to replace these parts, rather than buying a whole new facade for the fireplace. I stopped in and talked to Shane, who was awesome, and explained to me what I needed to do to identify the pieces for him. Went home and got the info back to Shane and he ordered the missing parts for me. Best part was when I went in to pick up the parts there was no charge!!!! Super nice guys there and SUPER HELPFUL. I would imagine most businesses would just try to up sell a new facade, but Shane not only helped me with the tedious job of finding new screws and magnets of a old model, but helped pay it forward for this single dad! read more

ACTUAL MIRACLE WORKERS! Where do I being to sing their praises? If you have ANY fireplace issues, CALL THEM! I had 23 year old Heatilator gas fireplace in my L.P. Townhome that wouldn't hold a pilot light. Every other fireplace repair wanted to charge me $135 just to come tell me Heatilator doesn't even make the part for that older model any more. They all said I would need a newer gas fireplace for thousands of dollars. Not Metalcraft! Nicky said to me, "our guys are geniuses, if anyone can fix it we can." She was right on. John came and took a look and told me he would try to see what kind of part might exist out there. Didn't charge me. Came back a few weeks later, having gone to big box store, looked at furnace parts, and created a way to use one in place of my busted thermo coupler. He made it work and in minutes, I had a working 23-year old fireplace again! Total was under $200. Can't compliment these guys enough. Honest company that works hard for you as if it were their own home. Totally reasonable pricing. Don't be fooled by competitors who tell you there's nothing they can do but take your money. Metalcraft, you and Nicky and John are the BEST! read more

My outdoor furniture needed new cushions. Roxanna was able to take my old paperwork and order me a beautiful new set. She knew I needed them for the season and was able to match the fabric with what was in stock and large enough to cover my order. Her amazing attention to detail and knowledge of the Sunbrella product helped me get my cushions in under 5 weeks. They are beautiful and I love them and know they will last another 20 years like the last ones did. Thanks for getting them done in time for the nice weather. read more

The 2-star rating above is an average of a poor service score and high marks for quality of the outdoor furniture we purchased. I wish we had waited a bit, shopped around, to find the same brand of furniture at another store. I'm sure we could have found the same or better prices elsewhere. Our salesman, Shane, was great in the store and so helpful with helping choose colors for the fabrics. He spent a good deal of time with us when we shopped. We just retired and were making a huge purchase (huge for our budget!). Once the purchase was made and the initial delivery of furniture was completed, we decided to order even more. However, once the large order was delivered, I couldn't get Shane to answer a phone call or text. Finally, my husband started to correspond with him - once that happened, we finally got some answers. It took over a month to get the second order rather than the 2 weeks that was quoted and every scrap of information was hard to get. We were not even hounding him daily for answers, but he should have been the one to follow up with us - his customer. He should have been the one tracking our order, especially once it was already late. In addition, this order was so big that the salesperson called us to ask that we make the 2nd half of the payment before the large delivery had been made, so he could exceed his previous sales record. We didn't make the early payment (wanted to wait until the furniture was actually delivered as is customary). Was the terrible follow up service because we didn't pay early and help him exceed his sales record? All told, we spent about $35,000 with NW Metalcraft and I wish we would have given the business to a company that had better customer service. read more

I have gone here for years and always a positive experience. Dawn always very helpful and knowledgeable. Great quality items and good prices. Thank you read more

Came out to service our Weber Grill. Tech was super friendly. He knew what he was doing. Worked quick and efficiently. Have used them in past years and they never disappoint. We purchased our grill from them about 10 years ago. Great service! read more

Shane & crew are very professional-personable & prompt. So happy we found these guys to help us with are electric fireplace. Check them out! read more

Perfect service. Installed my firepit in my patio in Chicago. Asked me a bunch of questions to make sure they could price the job as accurately as possible before showing up (while other companies just say yes without trying to collect any details). Scheduled far in advance. Followed up with me the day before to make sure i could still be there for the job. Arrived on time. Worked around hurdles to complete the job fast and smartly. Charged me what they planned. Could not have asked for better service. read more