In the middle of the biggest headache!!! Purchased an extremely expensive split King adjustable temperpedic frame and bed. 1st Bed delivered. One side didn't work. They made me refuse the delivery. They also forgot the pillows that were supposed to be delivered. During the process, they took a piece that connected the two pieces together. 2nd replacement bed delivered. It was missing the piece, was on phone it's management and they said (after minutes of arguing my situation) said I didn't have to refuse bed and part will be coming and replaced tomorrow. Now, days later, I've been dealing with the distribution and manager which is saying the part doesnt exist or even if it does isn't needed. So frustrated. I just physically go to store, sales rep got on the phone with temperpedic customer service to confirm the piece exists, and is needed for the bed. The only sympathetic person that helped me was Ali. He actually listened and tried to help. But the company as whole was extremely including district manager and VP Mike Brown have all but ignored or not cared about this incident. Having a bed with an 8 month wife with it coming apart Still waiting on this to be resolved. 9/21. read more

Mattress Warehouse - Part needed. - Mattresses Near Me - Tysons, Virginia

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Best mattress store in town! Went to 3 different shops in the neighborhood and this place had the best customer service + deals! Ali and Mimi were extremely helpful & knowledgeable. We walked out with a mattress that best suits our needs. If you're looking for a great bed, this place is it! read more

Mike was very helpful and guided us to the best mattress for us. They were having a "sale" so we came in at the perfect time. Make sure to do your homework while in the store. We got a great deal based on their prices but it was identical to what it would have cost online. If we find a better price they have a guarantee that they will match it and give you 50% of the difference. So we feel very confident that we got a good price. I wish there was some music so it wasn't so quiet in there. It wasn't busy but if it had been there was only Mike working so if we would have had to wait a long time for service we probably would have left. I'm glad we didn't!! read more

I haven't shopped for a used car in a very long while, so I've forgotten how awful a sales process can get. This place is disgusting. First, they have you lie on a mattress while watching a commercial ("BedMatch"). They tell you that the mattress is sensing your body weight to try to match you with the best mattress for you. This is completely untrue. The only reason for having you lie there is to watch the commercial and have you feeling more invested as you spend more time there. Part of the commercial lists a series of diseases tied to poor sleep, including cancer. The implication is that, you don't know how to pick your mattress--our computer does. If you don't go with our computer, you will get cancer. I am desperately searching LinkedIn to try to figure out which marketing hole in Corporate came up with this pile of garbage. The computer spits out 7-8 suggestions for bed matches, which the salesperson conveniently doesn't look at. Obviously. Because it's nonsense. I insisted on seeing the list. None of the beds on the list were comfortable. That was a waste of 15 minutes of my time. My guess is those were the mattresses with the best gross margins. The ceiling (which you look at a lot as you're picking mattresses) is cracked, water damaged, moldy, and lit with 1980s era fluorescent lights. The price on the mattress was discounted arbitrarily. He gave us a lower number than on the label and wrote it down on his card. Obviously, this is a sale that is just this weekend! He could get it delivered on Monday! He offered up speaking to the manager if a further discount would make the sale, though my guess is there is no manager... the two employees go to one another to waste your time before lowering the price, like in used cars. I would only recommend coming here if you're doing some sort of documentary on the process. If it wasn't so shockingly awful, it could almost be entertaining. read more

I stopped by mattress warehouse on a Sunday about an hour before closing and was greeted by Paul. He was already helping a couple, but was more than happy to help me at the same time. First, I laid on the bed matching bed that tells you to lay in different positions and asks you questions about your habits in bed. It prints out a paper with a few different options (not sure why other reviews said 7-8 but it is pretty specific). Then Paul was able to show me 3 different beds that matched what I was looking for. I let him know my budget and he did an amazing job sticking to that without sacrificing quality in terms of the mattress. After trying out the mattresses I told Paul I would return the following day to purchase. The next day I was unable to make the drive from Sterling to Tysons, so he was more than happy to do the transaction over the phone. We went through the payment and delivery process seamlessly - I walked in with a budget and completed my purchase under budget and very happy with my new mattress. In addition to my super easy mattress purchase, I would like to make a point of how kind and professional Paul is. He was happy to hear my concerns and questions and made an effort to show me different options and worked with my needs. I will write a follow up review after my mattress is delivered, but I cannot stress enough how strongly I would recommend Paul and this mattress warehouse location. I checked out many other bed places before and after meeting Paul and no other service met his professionalism and attentiveness to customer needs. read more

They are professional and good at their job. They understand your need and your budget and suggest you for the best buy. Staff is really very helpful. I am going to recommend this store to all my friends. read more

Amazing experience! Paul was very knowledgeable and helpful. Amazing costumer service. Even the delivery guys were great! Truly a very pleasant and easy purchased. Never thought mattress shopping could be such a breeze and next day delivery!!! read more

One star is far too generous for both Mattress Warehouse and for Serta! I purchased a Serta Regard FM-Q mattress on 7/13/12 at Mattress Warehouse, 1986 Chain Bridge Road, McLean, VA 22102 for $1,628 (plus tax). By October the mattress was sagging under my body and my wife's body. It was difficult to sleep without getting a back ache. After 6 months of back and forth, Mattress Warehouse says that the mattress is not defective since it only sags when weight is placed upon it. That's like saying that the air conditioning is fine since the home is only uncomfortable on warm days or the car is fine because it only fails to perform if you try to drive it! Dashka, at the store where I purchased the mattress, gave me a phone number to call at Serta. After leaving several messages and getting no response I finally reached a real person who gave me a different number to call. I called that number several times and no one ever answered or responded to my messages. Serta has ignored all my phone calls. I would not buy any mattress from Mattress Warehouse, again. I would never buy a Serta from anybody. read more

DO NOT GO HERE! I went to buy mattress the sales guy is so pushy! He was the only one working he is from Morocco I didn't catch his name. But he is very rude he doesn't want to give you pricing or discounts unless you commit verbally by saying your going to buy first. I was about to purchase a very expensive mattress and adjustable frame cause I already knew what I wanted. But his attitude was so bad I decided not to give him my business. Stay away from this place or this specific guy I won't ever step into this place again. On my way out I simply said I want to think about it I will come back tomorrow the guy goes " UNBELIEVABLE I CALLED MY BOSS TO GET YOU DISCOUNT." Who cares that's your job your! Your suppose to give the best pricing and then let the customer decide without being so rude and pushy. Was going to be a easy sale if it weren't for his attitude and being so rude. I will take my business elsewhere! read more

All of the reviews suggest asking for Mike, but I'm here to say Xavier is just as much of a professional. We walked in with a warm greeting and proceeded to help us with what our goal was - to find a new mattress. He asked us if we knew our comfort level and we didn't. So he took us over to what I think was the best part of the store, their Bed Match technology which uses science to determine the right bed for your preferred sleep style. It prints out a report with the suggested mattresses and he took us to the first one (which we ended up getting in the end) which was absolutely heavenly. He respected our budget and didn't pressure us into any high sale bargain but the mattresses did the talking and it only made sense to invest in something we were going to be using for many years of our lives. He was very considerate with us making the purchase and the financing options were too good to pass up. It was an easy process and we were in and out in less than an hour and a half including all the paperwork. GO SEE XAVIER! read more

I didn't know getting a mattress could get me such good service. Both of the guys working did an excellent job and made sure to call me with updates on delivery. Bigger selection than mattress firm around the corner. read more

I just moved to VA and was looking to buy few mattresses for my house. Luckily I went there with my friend who bought a $10k matress with them back in march. Since then they never delivered it and kept asking him for more money although he already paid and has a reciept. He spoke with so many people there and everytime they change their word. They keep changing the extra money they claim he has to pay. After that he even tried to resolve it but they kept increasing the amount. All of that time their staff were so rude and finally they stopped answering his calls. He is going to sue them for their wrong advertisement and for refusing to deliver the paid merchandize. Please if you are buying a mattress DO NOT GO THERE. Look somewhere else. read more

This place is the absolute best! I was stressing about buying a mattress for days. Stopped by this place after work to get an idea and met Mike. Mike was extremely helpful and not pushy at all. He genuinely seemed to care about my comfort and carefully matched it up with budget. If you're in decisive and worried about buying a mattress I recommend this place and to ask for mike. He'll help you out and point you in the right direction without a doubt! read more

Mike is beyond knowledgable and helpful! I was dreading buying a mattress but he provided great information and helped us find a great mattress under our budget. When we need a new mattress, this will be our first, and I imagine only, stop. read more

Construction makes it tough to find right now, but it's worth driving around the construction to find them. Great service, not a hard sell, we like the BedMATCH machine that measures your pressure points and suggests the correct bed for you. read more

Mike is an amazing salesman! He was very nice, knowledgeable and helpful when making my selection. The bed matching technology they had in the store was also very impressive. I wasn't planning on buying a mattress that day but we were able to negotiate a great deal for everything (mattress/box/delivery) and I was sold. The store is very clean and well organized for easy view. Highly recommend asking for Mike! read more

I had an amazing experience purchasing a mattress at this Mattress Warehouse location! Paul assisted me in choosing and purchasing my new mattress. He was wonderful--one of the best salesmen I've ever encountered. He was knowledgable, helpful, professional, and was very invested in making sure I chose the right mattress for me. I would highly recommend him for anyone in the market for a new bed. 10/10! read more

Mr. Dashka was professional, courteous, and gave me a bargain! He was not too pushy and allowed me time to surf online on my mobile, and talk with my husband before I made a decision. The place was clean and even had a large playbox that my 2 year old could play with while I was making a decision. Would buy from here again. Thank you, Mr. Dashka! read more

I recently moved to Tyson's and my search for a new bed frame took me to this location. I knew which model I wanted but unfortunately they didn't have it in stock. Mike called several other area stores with no luck. I was about to go to one of their competitors but Mike was able to place a order for the model I wanted and have it delivered to my new place in less than 24 hours at a great price. Mike went out of his way to make sure he earned my business. He didn't try and sell me something I didn't want. Customer service - 10/10. read more

We came into this store looking for a new mattress because my old one was too short for me. As the mattress I had was bought for me while I was still in the cradle, I didn't know much about picking out the right mattress for me. Thankfully, I didn't have to. They had this machine hooked up to a mattress. You would lay down on the mattress and it would collect a ton of data points on things like how soft/firm it should be, how supportive it should be, and how long it should be, among other things. I ended up getting a Kingsdown Mattress, which felt like the perfect fit. Mr. Mason and the store's manager helped us out with our purchase and ended up cutting us a really great deal. The trip was well worth it, and I highly recommend this place to anyone looking to buy a new mattress. read more

I was searching for a twin mattress for my daughter's bed. I looked at several mattress stores to compare prices and service, and this store had the best price and service. The gentleman who helped me was very knowledgeable and helpful. He did not force me to make a deal when I told him that I will be looking at other stores for comparison purposes. Once I decided on the mattress, the negotiation process was very smooth and fair. I would definitely recommend this store to buy a mattress. Great service and reasonable prices. read more

My husband and I just purchased a mattress from Mike. He was very knowledgeable about the mattresses, and was not pushy at all. He gave us a pretty good deal, and the delivery doesn't take long at all. Would definitely recommend them. read more

Ask for Mike. Great service and straightforward negotiation... Also a pretty cool bed match technology

We received great attention from Mike and did not feel pressured to buy. He did a fantastic job of educating us based on technologically sound analysis coupled with our preferences. We did not feel rushed and were accommodated throughout the process. Thanks mike! read more

My husband and I had a very positive experience at Mattress Warehouse. Mike was incredibly helpful and patient. We were very pleased with the whole experience and our new bed! Definitely recommend to others. read more

I'm always willing to spend more on items if I receive great customer service, and Mattress Warehouse--and specifically, Mike--met that mark. He was very patient and walked me through the bed test, then took the time to explain the differences between the mattresses. When I was trying to decide between two mattresses--one of which was significantly more expensive than the other--he didn't try to push me toward the more expensive one and helped me decide which one was better for me. He also went above and beyond in making sure I left the store happy with my purchase(s). I'm very happy I chose Mattress Warehouse for my purchase today! read more

So far, so good. We haven't gotten it home yet (today is Sunday) butMike at this Men's Warehouse gave us a great deal on a $2,469 Serta i Series Emissary mattress for $1,500! It included the box spring and frame and the delivery and set up. What a great experience! Go see this guy. read more

super helpful and resourceful! we worked personally with the manager and he was able to get us what we wanted without any haggles. he definitely knew exactly what we were looking for while still making the price fit our budget. read more

As a 25 year old who has had the same mattress for the past 20+ years, I had no idea what to expect when I started looking for a mattress. Mike at Mattress Warehouse made everything easier than I thought it could be! Though several other customers had come in at the same time and he was busy, Mike took a lot of time to help me search for the perfect mattress and feel comfortable with my decision (as a sufferer of FOBO, "fear of better options", big decisions are not easy for me to make). Mike gave me several reasonably priced, affordable options and I ended up choosing a mattress I love. Mike was professional, courteous and extremely knowledgeable. I would recommend his services and prowess to anyone looking for a new mattress. Thank you, Mike, for making a decision that I was dreading making so much better than I thought it would be. Highly recommend! read more

We were shopping for a guest room mattress and wanted not high end but not the lowest end. Mike was extremely helpful in helping us select an affordable mattress that was not too soft and not too firm. He also showed us how to properly test a mattress. Last but not least, he gave us a great deal including delivery that was well below the tag price. We'll certainly shop here again if we have future bedding needs! read more

My boyfriend and I walked into the store looking for a mattress. Mike helped us with the bed test and we were able to settle on a great deal with the mattress! Definitely not one of the annoying salesman that we were worried we would run into when buying something like a mattress. Personal and approachable, we would strongly recommend Mike! Thank you! read more

I have bought a mattress here every year for the past three years. Today, I was helped out by Mike who got me the perfect mattress. He took the time to do "bed match" with me which analyzes my body's natural form and pressure points while laying in bed to pick out the mattress best suited to support me for a good night's rest. On top of that, he walked me through each potential mattress and made sure I was analyzing which one made my back and neck in line. I've never received so much individual attention and genuine care as the customer. He perfectly balanced wanting to ensure I picked the right bed with making sure I got a good deal. I left the store feeling completely confident that I got both!! Come to this store and ask for mike - he is THE BEST. read more

We purchased an Aireloom mattress from this store, have not heard of Aireloom till Mike introduced it. He was very helpful and educated us on the large variety of mattresses available. Delivery was the next day, and the delivery guys were on-time and fast. The price was much better than other retailers ! read more

Great service from Mike. He was able to work some deals on delivery and frame on top of 4th of July sale. And he threw in a free stuffed sheep! read more

Mike was the most patient and knowledgeable person I have yet to meet shopping for mattresses. I was there for two hours with my wife and little boy, and not once did Mike make me feel like I was a burden. I got a great mattress for a great price, which was delivered the next day!!!. I will definitely be going back for my baby's mattress in the next few days. read more

We went to Mattress Warehouse in Tysons on a Monday - my son was moving into an apartment on campus on that week (yes, waited until the last minute). Mike was great! He was very helpful on making the decision on which mattress to get at a very reasonable price. The delivery was that Saturday as promised! read more

Had a great experience purchasing a mattress, box spring, and frame. Well-informed gentleman assisted with the process, gave me the best price, and set me up with an immediate delivery date. While the store sits in an obscure space, don't let that deter you from getting there. read more

Went to this store after visiting Sleepy's. Purchased a near identical bed to the one I liked at Sleepy's, but for a much lower price. Perhaps Sleepy's has an exclusive deal with Serta, but I couldn't discern any differences in the mattresses. Unlike Sleepy's, Mattress Warehouse was willing to negotiate and made it easy - one price for mattress, box spring, frame, delivery, and tax. There were no surprise add-ons when it came time to swipe the credit card, which I really appreciated. Everything was delivered on time and in good condition. The mattress needs to air out a bit, but that's to be expected after being wrapped in plastic. read more

We purchased three beds here, and I'm very glad we did. Mike was kind and thoughtful -- he answered all our questions and helped us work within our budget. We looked around at a number of stores and the selection and price range here was the best. Thanks again, Mike. We highly recommend the store. read more

Mike was very helpful. I was able to try a bunch of mattresses and see which one felt best to me. My roommate recommended him after she bought a mattress the day before. Mike was able to get our mattresses delivered at the same time and offered to show me her sale price to ensure me that I was getting a good deal. read more