I am disabled and do not use voice telephones, TTYs, Relays, etc. I have a split king with 2 bases. One base failed, and I tried to get support. Tempur-Pedic customer support sent me virtually the same information as in the manual that I already told them I tried, then refused to assist me unless I called. I escalated as their accessibility page claims to promise to communicate in a manner accessible to the customer. I then got an email telling me they would have to send a technician and would need my credit card, but then lied about "protection laws" saying I would not be able to send my credit card info via email. There are no such laws, and I would have sent in multiple emails from different addresses. A company of this size should have a payment portal AND online chat. read more

I hate leaving bad reviews... But I'm writing this in hopes that management sees this and attempts to work with the sales associate we had to improve her technique. We initially went into the store in 2018 and walked out so irritated because the sales associate responded to our questions without actually answering them. We were trying to figure out what the difference was between the Cloud/Adapt/Breeze -- and then within those lines, what is the difference between the Basic/Pro/Luxe? (Why am I paying an extra $1-$2K? What is the difference?) We ended up walking out so frustrated and did not buy anything. Fast forward 4.5 years, and we decide it's truly time for a new bed. So we go back, and end up getting helped by the same woman... She kept referring to the LuxeAdapt Firm mattress as "medium" and then when we were trying to find the LUXEAdapt Firm with the cooling tech (the LUXEBreeze Firm) she told us that bed was not he same because it wasn't firm, it was soft... This resulted in my husband just being so frustrated bc nothing made sense and everything was so convoluted. We ended up going to Mattress Firm to buy our Tempur-Pedic just because we couldn't deal with going back again and getting the same sales associate. Tempurpedic, PLEASE retrain your staff... They should be able to explain the differences in the mattresses and should be able to listen to customers and actually answer their questions without making everything even more confusing than it already is. (Don't get me started on your naming structure/firmness options for your beds -- maybe use a firmness level rating system that's actually tested with weight/compression so you can say 1-10 how firm the mattress is...) We were prepared to buy on the spot, and we ended up walking out and driving 30 mins to a Mattress Firm store where we spent another two hours retesting mattresses and buying the mattress we were originally looking for just bc the experience at Tempurpedic was so frustrating. It is extremely frustrating to not be able to get legitimate answers about a product you're about to spend $5K+ on. It's just not a pleasant experience at all. read more

3/18/21 Many years ago I had heard of the Tempur-Pedic, but I thought buying the bed mattress were way to expensive,  but I did buy a few pillows. These pillows did help with the neck problems I was having at the time. Later on the pillow did not help. This was about the time I did aquire a foam mattress.  The mattress worked wonders and there wasn't any back issues.  This foam mattress lasted for several until I aquired a newer one.   The bed and mattress came together and the bed can be adjusted.  A few hundred dollars more and I could have had king size twin mattress with adjustable beds.  This might have been the better choice do that I don't keep waking up my wife.  She is a light sleeper. Oh well, this new foam mattress works like the Tempur-Pedic with Sleep Number capabilities. The bed and mattress I own works wonders, but I find myself tossing and turning a lot.   The only bed that had me moving around the least is a waterbed.  For now, my Tempur-Pedic like bed is the king of beds...oh, there is the Purple Mattress, but I know nothing about that right now. read more

My boyfriend and I went to the Tempur-pedic store this evening this evening and while we were walking around . (3) three associates were on their tablets and None of them acknowledged us when we were going into the store by saying hi how are you or anything like that and the same thing was happening when we were browsing around and leaving the store no associate would acknowledge us at any portion of our visit Tempur-pedic lost a real customer. read more

Tempur-Pedic - 3 associates on their tablets not acknowledging any customers. - Mattresses Near Me - Tysons, Virginia

I have 5 Tempurpedic mattresses that i purchased because of the fact that they have a great warranty, at least that's what they say. The warranty process is a joke. Take pictures and tell them the problem they decide if its covered. You can't actually talk to anyone. WTF? Visibly undetectable sag does not show up in pictures, they offer 40% off new mattress if you want them to honor their warranty. GET Out! You think I'm going to purchase any more from you? I have been a client for 20 years when i bought my first. Then in the last 7 years I've purchased 5 more. read more

The Tempur Pedic store employees have proved to be more helpful than their phone operators on several occasions over the past year of owning my bed. I brought my family into the flagship store and they were extremely helpful in selecting the model that would work best for us. My husband was having back pains from an old mattress, and we decided to take advantage of the 0% APR financing (which is offered through Wells Fargo) and buy a new bed. I walked in saying that I could sleep on a pile of rocks, but I became a believer after owning this bed. The selection and ordering process was easy enough. We tried out several, selected the mattress, adjustable base, and pillows of our choosing. After purchasing, we had someone come to our house to deliver and set it up within 2 weeks of purchasing (the delay only caused by my own schedule, not theirs). After it was delivered, we quickly found out that the default legs were extremely too large for us. Our children, 4 and 5, couldn't get onto the bed without help. I called the 1-800 number and they said they would charge me one amount, plus shipping, with delivery within a week. I called the store with my complaint, and they were able to order me replacement legs at half the quoted cost, with free shipping, delivered within 2 business days. Later on, I was able to walk into the store, have them look up the exact pillows that I purchased, and so I could buy more. Most recently after a power outage, my bed wouldn't adjust. I called a 1-800 number on their website and spoke to some tech support who said the only option was to have a technician come out to service the less-than-year-old base. After a frustrating conversation, I called the store for advice. They were able to provide me with a different number, and the agent at that number was able to have my base working in less than 5 minutes. It makes me feel good knowing that I have a place to go to where the employees are both knowledgable of their products and who to contact if something is beyond their knowledge. I am spoiled by my bed (I miss my bed when we go on vacation), and I highly recommend the mattress and the service provided by the store. read more

I was not impressed with Tempur-Pedic. I had high expectations, and they were not met. I'd stick to other pillow brands.

This is their online order...Purchased topper on July 18th 7 days later no shipment information nothing...called them to cancel never again will buy their products...if its on backorder tell the truth...very disappointed....lost a customer read more

Decided on one of the beds from the Cloud series. Was told about the adjustable base, but my salesperson, Mary, did not use any high pressure tactics. As the other reviewer stated, she was enjoyable, and made the choosing and buying process much easier! read more

We wanted to read the on line reviews before choosing a store location to purchase our new Tempur-Pedic adjustable base bed ensemble since we were about to spend $6,500 + dollars. The closest store to us was located inside the Tyson's II Mall so we did our research and found out through the "yelp" app which revealed some very concerning news. The store manager is having problems managing the store and with customer service. Read the recent reviews to draw your own conclusions. So because of the reviews, we took our business to another authorized Tempur-Pedic dealer around the corner located off of Lee's Hwy in Tyson's Corner. We were glad that we did because we had an amazing experience. The manager of this location told us we were not the first to tell them and or hear about the questionable service @ Tempur-Pedic store within Tyson's II Mall. After purchasing our new bed we thought to keep our old pillows but later decided to buy 4 new pillows to match our new bed. Since we were out shopping in Tyson's II Mall one day...we thought it wouldn't hurt to stop in the Tempur-Pedic store to pick up 4 new pillows without having any issues with the store and or store manager. Well let me just say, it was a mistake and very frustrating to say the least. Here is what happened...walked up to a salesperson and said I would like to purchase 4 new pillows. The salesperson said to let her check the sales display first before I could make the purchase. So we walked up to the display and she replied it looks like we have enough pillows on the shelf to purchase but needed to check stock in the back of the storeroom first. I found this very weird since the pillows I wanted were sitting right in front of me on display in front of the store. The pillow selection had 4 shelfs high and had at least 4 to 5 pillows deep on all 4 shelfs. I waited for the salesperson to return and was told they were out of the pillows in the back I wanted to purchase and needed to order them online to be delivered to my home. I had to laugh and tell her that the 4 pillows I want to purchase are sitting right here on the shelf right in front of me and I cant purchase them? She said yes your correct, you cannot purchase these pillows on the shelf because my manager said to tell you these are for display only. Again, I had to laugh and tell her your not serious? She said yes I am serious. I then told her let's count the pillows on the shelf in front of us and see what we come up with. I counted the number of pillows and came up with over 29 + pillows I could touch on the lower shelves. I wanted to purchase only 4 pillows and asked how and why will this affect your in store display? I went forward and took 4 pillows off the shelf and noticed that there were other pillows behind the pillows I took off the shelf. In other words, you couldn't notice that 4 pillows were missing because each shelf had 3 to 4 and or 5 pillows deep of each selection. Once I pulled the pillows off the shelf and started walking towards the register another salesperson tried to stop me from buying the pillows and said that the store managers policy is to purchase pillows on line only. I told him that this didn't make sense to me and I wanted to talk with the manager. He told me that was not possible and that she was busy in the back of the store. I further insisted to purchase the pillows and the 2 salespersons finally allowed me to purchase. While the sales transaction was being performed, I asked them if they worked on commission? They both replied yes we are. I commented that do you realize that this sale came to over $900 and because of your manager you almost lost this sale? They both said yes we did understand. I then had to further comment and ask them if they ever read the yelp reviews on this store and about the comments related to the same store manager you currently work for? They both said yes we have seen the yelp reviews. So now I had to add one last comment to the both of them...since you both are on commission I made a recent decision one week ago NOT to buy a bed @ this location due in part to the yelp reviews and comments directed towards your manager. That meant one of you lost out on a commission sale well over $6,500 !!! I feel bad writing this review but thought it needed to be said because the store suffers revenue as well as the sales staff who count on those sales for their commissions because of the store manager. read more

I purchased their top of the line king bed with an adjustable base. I was told there would be no problems getting the bed up my stairs, I confirmed multiple times. The movers that Tempurpedic hired showed up with the bed and said it won't fit, and they had to take it back, and that only a split king would fit up my stairs. Incredibly disappointing, after I had waited a few weeks without a bed for this one to be delivered. I called the store to speak with the manager to get the order sorted out and exchange my order from a king to a split king. Because the delivery issue was their fault, I asked if they would be able to extend any sort of discount on the upcharge (I was upsold on the $5,200 king with the adjustable base in the first place). They had enough of my money and their error had created a huge hassle for me. I had to take off work to be home for the delivery, and I was without a bed for a month. When I am spending several thousand dollars on a bed, I expect some level of apology or customer service. When I spoke with the manager of the Tysons Corner store, not only did she not apologize, but she argued with me and told me that couldn't have been what happened. Luckily, the movers documented everything (I'm sure so they wouldn't get in trouble for not delivering the mattress), and validated exactly the story I relayed. The manager told me verbatim "I am 4000% sure I cannot provide any discount or add-on's to this order upgrade, because I know the bed would fit." For the record, these are the movers that THEY hired to move it in, and they told me it couldn't happen. After she confirmed she wouldn't help me, I asked her point blank "So in short there is nothing you are willing to do to help me?" she yelled (yes, yelled!) at me and said "I will call the movers to see what happened and call you back." No apology, nothing about making sure I end up with a bed ASAP. Meanwhile, I had explained what happened with the movers, and the movers confirmed it as well. I never got a call back from her. It has been 2 weeks. I had to call the Tempurpedic 800-line to get assistance. They confirmed everything that had happened as I explained, assisted me, discounted the upgrade for the inconvenience, and rush-delivered my new bed. Exactly what the Tysons Corner manager should have done in the first place rather than saying "I'm 4000% sure there's nothing I can do to help you". I now have a bed NO thanks to the Tysons Corner store manager who was willing to do nothing but sweep this under the rug and let my bed sit in a warehouse. I think Tempurpedic makes a quality product, but I urge you to not take your business to this particular store. I have never been treated so badly by a premium retailer. If there is ANYTHING wrong with your order and it requires any updates, the Tysons Corner store manager will fight you tooth and nail not to help you. There are many mattress stores in the area that sell Tempurpedic who you will get a better experience from. read more