We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

Great service from Jenni thanks! She took care.of.me and I'll be back for more I always shop hereread more

Great discount furniture store. They have a nice selection of Ashley furniture at very good…read moreprices. They have everything from living room sets, dining room sets, bedroom sets, mattresses and rugs. There are plenty of people working that are able to assist when needed. We had a bedroom set that we had wanted to purchase at a different furniture store but they ran out of stock. Saw it at this location and they had it in stock and ready to deliver the same week. Their prices were coming up higher than the other place but we showed our invoice from the other location and they were able to price match! Delivery was great too as they assembled the furniture for you. The delivery guys were fast and efficient. Great place to purchase furniture!

such a cool place! theres a little bit of everything here; handmade gifts, vintage knickknacks and…read moreclothes, furniture, coffee and tea! most things are reasonably priced and theres a lot to look at. employees are really helpful and nice to top it off! :)

I did visit this Antique mall, I did have a issue. When the owner found out I was unhappy, she…read moreasked for me to give her a call. We talked over what happened, She really cared about the problem and took it to heart. It wasn't her fault what happened. I feel she'll get it fixed and it will not happen again. I'd like to give them another chance in the future and visit the location again.

I purchased a light grey dresser which was at an incredible price point. My dresser arrived…read moreyesterday and I LOVE it! The movers recommended by New Leaf were awesome too. Smooth sailing for me and I'd highly recommend them for unique pieces with an evolving selection so you need to stay on top of it to find your own gem there, too!

Excellent selection of antique and vintage furniture. The staff are very friendly and helpful…read more Prices are fair and they have a big selection of quality furniture. I'm so happy to have found this place. I purchased a vintage solid Oak dresser to refinish. Excellent place for gently used furniture.

Huge shout out to Tessa! I had a a dinning room table fall apart I put lap while having dinner and…read morethe extended warranty would not cover it. She helped resolve my issue and was very professional. Thank you!

Haley at the Gurnee store was very helpful! Called me back when I didn't expect it. Gave me…read moreupdate on my part for my furniture. Thank you! Wow! Impressed!!

Been going here for years. Service and selection wonderful. Great value! I did my homework and I…read morekeep going back for more!

Driving the location, it is best to head west on Highway 50. The parking lot is large and clean of…read moreany obstacles. Plenty of parking available. While approaching the building, the area is clean and has no hazards. While entering the building (and I wish I would have taken photos), the sales room is large and open, and everything is neatly displayed. I am getting into the reason for the review. When we need furniture, we purchase from Total Furniture as the product is durable and well made. The prices are also very good for the quality. We did purchase the extended warranty, and this time, we needed to use it as our reclining chair broke. They were unable to find the matching piece, so it provided us an allowance to purchase a new chair. We picked one out and brought it home, and two weeks later, the motor stopped working. The warranty is now void because it was a new piece, and the piece was a final sale. We reached out to the manufacturer whose info was attached to the chair, and they told us to contact Total Furniture for assistance. I called and left a message on Tuesday, but I had to wait until Friday at the earliest to hear back as they are closed Tuesday, Wednesday, and Thursday. I received a call back from Nick, who worked with me via text and provided photos and responses, and he finally followed up and said he believed he had a motor that may work. I went to pick it up on Sunday, and Mark then assisted to assure the motor he had was the correct one. So, many thanks to these two gentlemen who work for a great company who stands behind their products. We will return to Total Furniture when looking for new furniture and, in the meantime, spread the word about the great service they provide!

I purchased thousands of $ on a leather sofa sectional set and a lot other furniture. I purchased…read morethe extended warranty on all items and this was not cheap. No contact they were going out of business. I need to file a claim on the mechanics of two pieces of my sectional. To whom am I to call. I do not have the information. The information provided go to Harlem. They have no clue. HELP PLEASE!!!!

Super nice sales person! Took a lot of time with us during the selection process! Most furniture…read morewas not in stock which was disappointing!

Stumbled on this shop on Offer up. My wife loves this store. I'm sure we'll be coming here…read moreregularly when we move to GraysLake. Keith was great, and the other gentleman who worked there. Sorry if I didn't get your name.

From the owner: High Quality Furnishings at Discount Prices. A neighborhood furniture store you call HOME!read more