This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

I came in to the Vernon Hills Illinois store to buy a daybed. The salesperson, Lisa, only had one…read more I then walked around the store myself and found a recliner I liked. Unfortunately, Lisa had no time to help me. The next day I contacted the store but again, Lisa had no time to help me. I did leave a message for the store manager to call me. However, "Taylor" did not return my call. I then stopped by their location in Skokie. They had the chair. The sign said $1650 was the price. But when the salesman rang it up, the price had jumped to $1730. A supervisor I called at the corporate level could not explain the difference. Then a customer service woman called me to say they quoted a chair with lumbar support. I did not ask for this extra feature. I was not told the sale was being rung up with the add on. I could not get the store to see what the problem was here. So I will not be buying from Penny Mustard. If you are buying there, double-check the posted price versus what is rung up. Something is definitely off with their selling practices In my opinion.

Friendly customer service. Helpful in answering my questions. We got exactly what we wanted.read more

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

I'd spotted Upscale Rummage when I was down the road and had been excited to check it out. Their…read morehours are pretty limited so I had to wait a couple of weeks before I could make it in. The shop itself is in part of a large building, so you need to follow the hot pink signs to find the entrance and their parking lot. I'd checked the business out online and discovered that it's a non-profit charity, so I brought in a bag of items to donate to the store. I was overwhelmed by the space. There's so much to see and a bunch of different rooms. I walked around in circles because it was just too much for my brain. I know I missed areas but I had to give up due to input overload. If you've got time, Upscale Rummage is a great place to visit and shop. It's always nice to know that your money will be doing good in the community.

I decided to impulse purchase a lamp I saw last night, and this was the closest location to me that…read morehad it in stock. (I refuse to pay for shipping, nor did I want to wait for it to ship). I didn't know there was a West Elm in Vernon Hills, and apparently no one else does either because they didn't have a Yelp page until now! Anyway, I ordered online on a Friday morning for in-store pickup, and I had an email stating it was ready within about 45 minutes. I went over that afternoon, and the pickup process was quick and easy. Parking was super easy as well. The store itself is a typical West Elm store -- super cute, a little overpriced for what it is, but still easy to kill a lot of time in the store looking around. And I love my new lamp.

5 stars to their employees, 1 star to my overall experience…read more 1 Star to the company: After a basement renovation, we put in an in store order before Thanksgiving for a Black Friday deal, and bought a carpet that would look great with the new sofa fabric. 5+ weeks later we get an email simply stating that our order was canceled since our fabric choice was unavailable. No statement regarding refund. No explanation as to why it took 5+ weeks for them to figure this the f out! We immediately went to our local store, and the manager called Customer Service and found out that they should be calling my cell in 24 hours (but very likely sooner), with a % off a full price offer. With that in mind, we selected a few fabric options to consider and headed home. No call came over the next 72 hours, so I called and was offered $250 off my next order. No expedited shipping. No % discount. And definitely not acceptable considering the substantial time it took the company to figure out they didn't have enough fabric (and now we're quite beyond the time when most quality furniture companies are no longer having good seasonal sales). My partner and I are incredibly frustrated and declined the offer, since the shipping dates (at least those listed online) were 2 months out. We purchased a lower quality couch from another vendor that would get here substantially sooner, as we are fed up and want the basement to be whole. 5 stars to the actual humans we spoke to: -Our initial contact, Christine (I think that's her name!), who helped us find and design our dream couch, and guided us to pick a wonderful fabric that would look great in our newly remodeled basement and would be black kitty friendly, and which I then was able to coordinate buying a carpet around. -Tim, the store manager, who helped us the day we found out our order was canceled, who contacted Customer Service, shared our frustration, tried to find out what the % off we would get (customer service wasn't able to tell him), and helped us pick a few samples out that I could consider at home. -The customer service rep who I personally spoke to, Katherine, who was pleasant, kind, and tried to appropriately escalate the case. She was wonderful and it wasn't her fault that I left the call completely unsatisfied and disappointed. All three individuals provided exemplary customer service and this review is no commentary on them or the service they provided, but I will not shop at West Elm again. Room & Board is pricier, but my family and I have always had excellent full cycle experiences there and I will happily return!

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

Have had multiple experiences with mixed results. They make really good products. Mostly happy in…read morethat regard. The shipping quality has been outstanding. Last item I received appears to have a bit of a warped door. The only thing keeping me from giving them 5 stars is something has happened with regards to communication. Not as responsive as it used to be which is a shame. I do not want to speculate as to why so I won't. Good luck to Barn XO.

Leslie and Salwa are the kindest most helpful people. This store is the best in the entire mall…read more They have wonderful ideas for gifts that are special and will be remembered forever. If you need a gift that will be treasured, go see these wonderful ladies. It's the spirit of giving and kindness in this place.

I'd give a 0 if I could!!!!! Absolutely Terrible customer service! DO NOT shop here. I made a…read moreChristmas purchase online back in December and have yet to receive an order update. I have left at least 4 messages with staff at the store, sent 5 emails, and left messages on Facebook and Instagram. I was charged for an item that was a Christmas gift and not only have the recipients not received their item NO ONE has contacted me for a status update, or refund. Absolutely ridiculous!!! I plan to report them and am working with my bank to get a refund!!!! The item was $188 so it's not like it was a small gift. Such a bad business and experience!

Catherine is an incredible decorator. She knows exactly what to do and she has excellent contacts…read more She is extremely intuitive and picks up on your taste immediately. Because of her talent and intuition, you will end up with a completed project that is exactly what you want.

From the owner: We offer Interior design services and home decor gift items for purchase. We specialize in custom…read morewindow treatments, interior home remodeling and design and we are stockists of Chalk Paint and Wall Paint by Annie Sloan. We teach technique paint workshops using Chalk Paint by Annie Sloan. We pride ourselves on more personalized service in an unpretentious, relaxed way to make your experience easy and stress free. We work in the capacity that suits you and your project in a more timeless, less trendy way.

Loved it. Lots of everything for everyone. Ended up finding something I didn't expect!! Really…read moreworth the visit

How lucky are we to have this super cool vintage thrift store near us in the north shore! ALL…read morevintage! Cool Stuff you only see in the city areas not the burbs. Lots to take in and the owner is friendly and hip too!

Everything you need for your garden, your home, your pantry. Beautiful orchids and houseplants,…read morecolorful mums and pumpkins, decorations, housewares, foodstuffs...there's so much to see. I really could spend a few hours here. We picked up some gorgeous and vivid mums and colorful pumpkins for the porch.

Phenomenal. 100% in all aspects. The staff, professionalism, the quality of their nursery stock…read morefrom trees to shrubs to perennials, to annuals is top notch. They are definitely a one stop shop. While some prices can be slightly higher, the growth/health overall is noticeable in my gardens.