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    Mattress Wholesalers

    4.6 (30 reviews)
    Closed 9:00 am - 7:00 pm

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    I had a terrible experience with Mattress Wholesalers and David Butler. Here's a timeline of how my experience. In the original quote, David said he keeps "pressure out of his sales. We let our values speak for us!" You be the judge of what these values say about how they operate a business and treat people. -All dates 2024 -7/21: order placed, "Delivery 3-4 weeks". They didn't have the mattress in stock but took 100% payment up front. -8/6: No contact through today until I checked in. David said the business had a power outage. Said "we will have it shipped out by Friday next week" (8/16). -8/16: No word from David. I message again and ask where the mattress tracking is. David said "Sadly its on this weeks truck but the truck sustained a breakdown so isn't showing up here now til Tues 8/20. I''ll ship it Wed 8/21." -8/21: No word from David. -8/23: Still no contact. I messaged and asked for tracking. No response until the next day. -8/24: "I was not here to receive the truckload that your mattress is on. That never made the trip up due to a blown engine." Says it'll ship on 8/28. And if it doesn't ship by 8/30, he'll give me $100/day refund -8/30: No word from David. -8/31: David messages and says they received the mattress yesterday. He said he'd inspect it today to prepare for shipment and chat with me around 6pm. He did not contact me. -9/1: I sent a long message to David express frustration with the various broken promises. He messages back without apology and said it was Labor Day weekend so they're really busy. He would ship it Wednesday (9/4). I asked for confirmation I'll receive $100/day refund, as we were now past his self-imposed deadline. David says he'll have us tracking Wed (9/4) and he's done "Wasting his precious time" trying to ship faster and "done apologizing for things outside his control." -9/4: No word from David. I asked for the tracking number. David responses: "I do have one and left the office where it is! Tomorrow I will send you a copy of the paperwork with routing number and todays date." -9/5: David did not contact me. -9/6: I message David: "Please provide me the tracking today. Thank you." No response. -9/7: I message David again: "Can I please get an update on my order please?" No response. I called the business multiple times with no answer. -9/8: David messages me (Now 4 days after he said he had tracking at the office). He says he's been given some bad information which is why he's provided me "bologna stories." He says I can cancel and receive a refund. He offers $200 in addition to my refund for the troubles. -9/9: I request a refund. He asks if they can have one more shot at the sale and take an additional $400 off the price of the mattress. -9/10: I say yes, if he ships it by 9/14. He responds: "I will follow up and see if that's going to happen or not? Okay, thank you I will get back to you within 24hrs as I'm not in today but will do my best!" -9/13: (72hrs later) No response. I message and say "You told me you'd follow up within 24hrs, and it's now been more than 3 days and I haven't heard a word. I would like my order refunded." -9/14: David responds "Understandably! Sorry it didn't go well for whatever reasons? I will submit your refund on Monday with bookkeeping (9/16). I will be adding $200 as promised as well." -9/20: I request confirmation the order has been refunded. David said he will get it for me. -9/21: David messages and said the return was processed Monday (9/16) and takes 7-10 days. He said I'd hear back by Monday (9/23) with proof. -9/25: No contact. I message and again request proof of return. -9/26: David responds and says he will ensure return receipt tomorrow (9/27) if I haven't already received the refund yet. -9/30: No one again contacted me for 4 days. I have not received proof of a refund. I contact my bank and they say I do not have a refund pending on my account. I message David and ask where my refund is. He does not message back. Shortly after this I reported the transaction to my bank. -10/4: I messaged and told David I'd disputed the transaction with Visa. I asked he please refund me the money so I could cancel the investigation. -10/15: I never heard back from David. Via the chargeback investigation, I received a full refund. I did not receive the $200 additional refund David promised me. I don't say this lightly: this was the worst experience I've ever had with a business. David strung us along, lied to us repeatedly, and despite his promise, didn't refund me the money (at least not until Visa investigated him). He also knew I lived 2,000 miles away and it would be hard for me to seek recompense for the transaction. It felt like he was just stringing my along until I was beyond 60-day limit to dispute with the credit card company (fortunately Visa waived this for me). Avoid, avoid, avoid. I lost so much sleep and had so much extra stress in my life because of David Butler.

    This mattress we got in queen 12"

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    2 years ago

    Seems to be a non-existent money stealing company. Paid 3+ weeks ago, no mattress, no emails, nobody picks up the phone.

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    5 years ago

    Great people amazing deals i highly recommend this place for good quality mattresses for great prices.

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    Melanie M.

    Thank you for your business. We appreciate you!

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    3 years ago

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    3 years ago

    This is the best place for mattress five stars all the way and also thanks for your help

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    Ask the Community - Mattress Wholesalers

    Review Highlights - Mattress Wholesalers

    We went into mattress wholesalers and Michelle was so helpful when we were looking for a shorter mattress.

    Mentioned in 10 reviews

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    Home Sweet Home Furniture

    Home Sweet Home Furniture

    5.0
    (134 reviews)
    4.6 mi
    $

    After couch shopping for about 3 months for our new house we happened to stumble across this store…read more Had never been before and with not feeling 100% about the couch we had already picked out from another store we thought we should stop in. SO GLAD we did! Right away we were greeted by Ravi. She greeted us and gave us our space which was great. Didn't follow us around, just reminded us if we have questions to feel free to ask. Ravi was amazing and helped us create our couch. She was able to take the couch we already created from another store and a couch we liked at HSH. Our couch was just delivered yesterday and we couldn't be more happy. Ravi was very attentive and extremely helpful during the process. We'll definitely suggest HSH to anyone looking for furniture!

    HSH furniture sells high quality furniture at reasonable prices. I discovered this store while…read moreperusing Yelp and visited it several times to accumulate over $10,000 in furniture purchases. I'd like my review to be as objective as possible, so I will offer a pros and cons list of shopping here as well as a general recommendation at the end. This review is based on thinking and reflecting on my purchases for over a month. PROS: *The salespeople here are friendly and helpful. I worked with Ravi, and she stood by us for every aspect of the process, helping us coordinate furniture with our home and being patient and kind. She is very knowledgeable about furniture and will go out of her way to help. Loved working with her. *The furniture is high quality for the price. We also shopped around at other stores, including Living Spaces in Manteca and nothing comes close to the value and quality you get with HSH. *Their showroom is nicely organized, clean, and spacious. They take pride in their offerings and offering competitive pricing. I was able to successfully negotiate our purchases and am happy with the overall quality (with some minor exceptions). I purchased the extended warranty and haven't had to use it yet, but I was reassured the process is smooth should I need to do so. I will update this review should I ever need to activate it. CONS: *Their store is HOT and the air conditioning is set to around 81-82 degrees. I have never been in a furniture store that was so stuffy. Management should take note and cool it down by at least 5-6 degrees. *The delivery crew was RUDE and slightly unprofessional. They came into my house with their shoes on (no booties) right after we steam cleaned our carpets in preparation. When I asked questions or made suggestions, one of the guys responded with attitude. I didn't like that and it rubbed me the wrong way. *When I noticed some minor defects in the furniture (chairs were uneven at the bottom), a minor scratch on the vanity and the drawers were hard to open and crooked, I was told that it was possibly my kitchen floor that was uneven (for the chairs) and that the design of the drawers is not a defect but an asset for child safety. Well it turns out the chairs were the issue and the bottoms were not even. My wife had to rig it with some dollar store stoppers but our floor was not the issue. Fortunately, everything is fine now. I'm still skeptical that the crooked drawers on the vanity are a design defect. Delivery fees are steep, at $300 flat rate plus they charge per item to haul (I spent $160 to haul a sectional and table with chairs). It's only worth paying these fees if you are buying furniture in bulk. Not worth it for single pieces. CONCLUSION: Despite the relatively minor (but annoying) issues with the delivery and quality of a few of the items, buying furniture from HSH was an overall positive experience. Ravi was a fantastic associate to work with and I would gladly work with her again. She is very friendly and strives to ensure her clients are happy. As for the store management and delivery crew, they need some work! Make the environment more welcoming for clients by lowering the air conditioning and train the delivery drivers to respect the homes they enter by wearing protective booties and acting more professional. I would return to this store to purchase smaller items but I'd be unwilling to buy much else because of the steep delivery fee. For instance, I wouldn't want to buy a $1000 dresser and then have to pay $300 on top of it. Other furniture stores offer less expensive delivery options. At living spaces, delivery is $99, by comparison. This store needs to iron out some minor issues, but they are the nicest furniture store I've been to in the entire Bay Area. Thanks Ravi for a job well done, and hopefully this review provides validation as well as opportunities for improvement.

    Photos
    Sectional sofa, coffee table and dining table set from HSH
    Sectional sofa, coffee table and dining table set from HSH
    Gorgeous and comfortable reclining leather chairs, end tables, and centerpiece.  Thanks Ravi.
    Gorgeous and comfortable reclining leather chairs, end tables, and centerpiece. Thanks Ravi.
    Home Sweet Home Furniture

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    Mattress Wholesalers - furniture - Updated August 2026

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