Small store with a great selection of hats and accessories. The staff are friendly and knowledgeable. I found a great Stetson felt hat and an accompanying pair of bands to dress it up. The staffer attached one of the bands for me and threw in some padding to help me resize a hat that I didn't even buy there! Prices are competitive. read more

Great selection of hats! They have straw and felt, different colors, shapes and price ranges. We got our very first hats today, similar color but different shapes. The girl that helped us was very insightful and helped finding the right fit. They have a lot of decorations for the hats (and home!) They also have complimentary services for the hats purchased through them, as well as 3rd party hat services at a charge. read more

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Really nice store! With no surprise, they mostly sell hats and hat accessories here. There are other trinkets like soaps, rocks, jewelry. The store staff here was really helpful in choosing and sizing of our hats. They offer free cleaning and shaping if you return here. Expect to pay quite a bit for these hats and accessories. But that's cause they are high quality stetsons hats. For what they are, you are paying for a fair price for the hats. None of the accessories really stuck out to be from looks and price so we decided to get those at a later time. They also have a really nice coffee shop at the door here with great drinks and pastries. read more

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Bryce was super helpful in managing my return and exchange for a recent purchase. He was straightforward and clear about the company policy while also giving me good customer service. I'll be back for more candles and hopefully a hat that (fits me) sometime soon! read more

Best hat store on South Congress! Jose helped me find a great hat; great customer service! Just yesterday, I contacted the store because I'm out of town and needed a hat for an event. Stella ensured my hat was delivered to me within 24 hours. I highly recommend Maufrais for quality in every aspect of their business. read more

I spent a nice winter afternoon exploring the shops on South Congress, and Maufrais was possibly my favorite stop! The shop primarily sells cowboy hats, and what's super cool is that they can customize the hats to fit your head shape, or you can buy a pre-shaped one. They also have a small coffee bar in case you're thirsty from browsing hats. I loved seeing all the gradients of hats on display. The store itself is very aesthetic, and I really appreciated the laid-back vibe. The associates didn't bother me at all while I tried on a bunch of hats and snapped some silly selfies in the mirror. The hats are expensive (the custom hats I saw were around $700+, and the pre-shaped ones were $200+), but it's such a unique shop that I still think it's worth stopping by if you're in Austin or anywhere in Texas! read more

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Visited the Maufrais store in Austin, TX on the morning of 12/28/2024. I really wanted my wife to get a western hat. Approached a staff member (Leann) for assistance. She offered guidance on the hats, was very patient with my wife and helped her find the right hat. She also suggested branding my wife's intials in the hat making it extra special. Very happy with the purchase and the entire experience. A great place to visit for a luxury experience. Hats off to Leann! read more

Maufrais - Ladies Serratelli hat. Wife loves it. - Hats Near Me - Austin, Texas

Great experience when we were visiting Austin on vacation. My husband was looking for a new hat and Hope was great with recommendations, sizing and custom hat bands. It was such a fun experience. Quality is really good and you will pay the price but with it. read more

I live out-of-state, and had questions regarding an item on their website -- the photos left me needing more information. Tried calling repeatedly but they don't seem to answer calls, instructing to email instead. I tried sending an email, as instructed, to hello@maufrais.shop, but it won't go through -- instead my computer says it's not a valid email address. What a waste of time! Would not recommend this business to anyone who doesn't live in or near Austin, and are able to go into the store. read more

Honestly, I couldn't be more happy about the customer service. Really nice employees, however there is a downside. I went in to have a personal hat shaped, meaning I didn't buy it there, and they immediately sounded off-put by the idea. Nevertheless, when it came down to the shape of the hat, it was wrong in a few different ways. I'm normally not one to be extremely particular about things, but when it comes to expensive hats, I feel as that I have every right to be particular about it. As well, the shaper didn't seem all that enthused about having to shape my hat, and seemed that she might be pretty new. However, once more, everyone was still fairly polite. Overall, I left with a somewhat lopsided hat, and $60 feeling wasted when I was unto the notion that they were experts at their craft. I'll be heading elsewhere to fix it. I'm sure they're lovely when you're buying one of theirs, but if you're coming in with your own, think twice!! Update: I took it to a Cavendars up near the Bass Pro in Round Rock. Absolutely outstanding job by them, and best part: free! If you value your time and energy (and your money!!!), do not bring your own hats here. They won't give you much of any care for it, and you're better off hitching up with the boot barn down the road. read more

I just went to cool down with my dog Oliver. The staff was so attentive to me and Oliver's heat exhaustion. I am so grateful to have such kind people in one place. You guys are amazing! read more

Maufrais - Hats Near Me - Austin, Texas

*COVID Update* Masks aren't required around here, and barely anyone wears masks indoors. This store is next to a coffee joint, and it's hard to see the name of the store. Parking in SoCo is mostly street, some with pay stations. There were no public restrooms in here. This is a fun hat store! It's really an experience. Prices are on the high side, but the service is great. The customized part of it is really great. They have quite a selection, and it's fun to try on different styles and colors. Bring your boots to complete your look! read more

Maufrais - Hat store - Hats Near Me - Austin, Texas

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I was looking at hats and was contemplating a couple hats. I'm a petite person and most of the adult style hats, while very nice, were too big for my frame. Ashley, while helping out my brother with a hat as well, pointed out some Youth size hats. She could have let me buy a hat that I probably wouldn't have been as pleased with. She instead helped me pick out a hat band and totally sold me on the youth size hat that I ended up getting. PLUS... I will be back!!! What great service! read more

I brought my daughter from another mother here for the BEST experience! We both made custom hats, one for a city girl, one a little more western, both fabulous. It was a fantastic experience, highly recommend. Ashley was skilled, fun, and a great salesperson :) read more

Maufrais - Hat from Maufrais 3 - Hats Near Me - Austin, Texas

I took in two hats today with my fiancé to get branded by Shaun she did amazing! She took her time with the details and wanted it to be as perfect as possible. I honestly am beyond happy with how it all turned out and she was so beyond kind. I will be going back from now on! read more

This is a true legendary Hat store! We came here for the convention and absolutely had the best experience. Michelle was a great help and she has great style. Thank you. Highly Recommended!!!! read more

Maufrais - Hats Near Me - Austin, Texas

Need a Stetson? Like amazing customer service? Have a huge head (guilty)? Maufrais is the place for you. If you're lucky, Jose will be your guide through the selection and fitting process. He's a total pro and let's you do all the deciding without any forced up sale or other shenanigans. My hat not only looks amazing, it also fits like a glove and I wear it all the time. Don't hesitate to check out Maufrais. You won't be disappointed. read more

My company hosted a private shopping event at Maufrais and it could not have gone better. The space was beautiful, the staff was wonderful and helped everyone design a custom hat. 10/10. No notes! read more

First time getting our own custom hats in Texas and what an experiance. The person who helped us with the Michelle and she was extremely helpful and walked us through the step-by-step process. I love my new hat and can't wait to start rockin it everywhere. read more

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First custom hat experience. And what a wonderful one it was! Can't recommend this incredible Boutique and the staff enough. Beautiful packaging and love the range of feathers to select. read more

Maufrais - In store - Hats Near Me - Austin, Texas

This is my 3rd year as a Texan and I've been wanting a custom-made hat for so long. I came across Maufrais when walking around S. Congress back when I first moved to Austin and was instantly captivated by the boho meets cowboy-chic aesthetic of this boutique. Since I have a larger head the hats that were pre-made didn't quite fit my head comfortably. That's when I was introduced to the concept of getting a hat custom-made, but at the time I wasn't quite ready to take the plunge. Since then, I've been to Maufrais on several occasions just to look around, and each and every time the associates there were so friendly and willing to answer all my questions. They even offered to shape a hat just so I can see what shape I liked, even if I wasn't ready to make a purchase. Fast-forward to today, I once again stepped into Maufrais and I was browsing around, when I met Andrew who was a specialist there. He helped me find a hat that fit my overall style and gave me expert recommendations on the shape that would be most suitable. Furthermore, he helped me pick out the most exquisite accessories to embellish my new hat. Lastly, he branded my name on the inside of my hat to further personalize it. Maufrais makes hat-buying a truly one-of-a-kind experience and I would highly recommend Maufrais and specifically Andrew to help guide you to your next favorite heirloom accessory to bring that extra pizazz to any outfit. read more

Maufrais - Yee-haw! - Hats Near Me - Austin, Texas

My boyfriend and I went to Maufrais about a month ago and saw the best bolo tie we'd ever seen. We kept thinking about it and I reached out to Maufrais via email to check if they had it. They responded quickly and made the process of buying something from hundreds of miles away and having it shipped out of state to me so easy. Highly recommend their service and their products. read more

Excellent quality and amazing service. This is the place to come for the perfect custom hat. Bryce did an amazing job! read more

Maufrais - 7x Stetson - Hats Near Me - Austin, Texas

We did a private party in the back for my friend who is currently going through chemo. I cannot say enough good things about Shaun and Jose. They tended to our every need, made us feel so comfortable and knowledgeable about the process. Shaun was a dream to set everything up with, so easy, so flexible. She also gave 1:1 attention to our friend going through chemo, kept her mask on so she felt safe. Loved every second of it. read more

The in-store experience took a frustrating turn when we were handed off to an associate to have the hat shaped. The person who helped with the fit was friendly, but instead of discussing our options for getting the preferred hat (like asking if we were local or when we needed it by), they just upsold us. That's fine, we were looking for a forever hat. But then came the letdown -- they promised to custom fit the hat to our face, style, and preferences, but after several attempts, they couldn't quite get it right. We went back and forth pointing out obvious flaws at least 10 times, and every time the hat came back, it was still off. What made it worse is that this was one of their nicer, higher-end hats, and we were passed off to someone who didn't seem to have the experience for making such significant adjustments to a custom, final-sale item. There was no guidance or encouragement on how to personalize it or elevate the look either. Oh, and we had to leave without a box! Just really disappointed and frustrated and really don't love the way my hat turned out at all. Overall experience was lacking and felt like they were just trying to churn and burn. Would not recommend. read more

First time purchasing a custom hat and what an incredible experience, won't be my last! Beautiful store and fantastic service, thank you to Jose for helping me navigate all the choices and for customizing my Stetson hat! read more

Wow! What an experience we had today at Maufrais! A huge THANK YOU to Bryce who helped out our group...so knowledgeable, professional & fun...we came in for 1 bday hat and thanks to Bryce, we all left with one! This is a beautiful store with a great staff, lots of selection and again...BRYCE!!! Thank you Maufrais! read more

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Took my husband here for his birthday, this place is a dream!! He was custom fitted and had styling direction from 2 lovely young women (Shaun and Aundrea I believe). This was a big purchase for us, and we couldn't be happier. We were educated about manufacturing materials, the shaping options and process, as well as upkeep. I noticed pricing info isn't available online so for reference we spent around $900 including tip for every bell and whistle available. Fantastic place for special occasions, again ambiance and staffing is superb! Edit-the shaping process takes about 15-20 minutes and there is an adorable coffee shop within the hat store that has tasty lattes to enjoy while you browse. The location is easy to miss as well! The sign is large but has aged to be the same color as the building. read more

Service here is amazing- it's free to book a one on one consult/fitting and they are the besssst at what they do! Be ready to spendddd though $$$ read more

Shaun helped me and made the experience really special! The hat was a gift and the whole process was really "cool" and fun - I feel like I got two gifts - the hat shop experience AND the hat. I plan to highly recommend Maufrais for anyone who wants a custom hat plus the experience. It's kinda like eating out that it is not just the food but your personal free time as well and I work a lot of hours so I appreciate a good time and an elevated experience. Just wanted to compliment her, Shaun, for delivering that :) PS my feather fell out on day 3 and Maufais replaced it. I feel like they stood behind their product. Already eyeing hat #2 for the collection! these hats are so classic yet trendy and make every day a good hair day ;) read more

This review is 0% based on a purchase! We were browsing and stopped in here just to look! The staff were incredibly friendly and not at all pushy! Their selection of hats was quite impressive! And watching them work was amazing! Very talented people at their craft! The kicker was the attention and interaction they gave to our almost 3 year old! You can just tell that amazing people work here! If we were in the market for a new hat, we 10000% would've got one here! We actually regret not going back! Hopefully on our next trip back to Austin! read more

Good place great friendly staff but I wished I had them stretch my hat to a little larger size as either my head grew or the hat shrunk!

My friend and I went in for a coffee and ended up having the BEST shopping experience to date! Bryce and Paul helped us out with our hat purchases! They were helpful in so many ways. Not only did they completely understand our price point they also helped customize, trim and build our perfect Stetson hat too perfection! I have shopped all over the world and the customer service was beyond exceptional! A huge thank you goes out to this team of expert's. If you are looking to buy exceptional quality and service look no further! This is the ultimate place to buy a luxury hat! Thank you again for making our Austin trip so memorable. read more

Walked in to the store in hopes of buying a hat. Not one employee greeted us or even made eye contact. We browsed the whole store and watched as others came and were greeted with a "Welcome in!" and still no one bothered to ask if we needed help or anything. read more

Had an amazing time at Maufrais! Unfortunately I forget the name of the awesome guy that helped us, but the knowledge and passion that everyone has here is great. I tend to be a pretty indecisive shopper and I am so grateful for the patience, help, and options I was given. 10/10!! Coming in here and shopping is an experience!! read more

I know absolutely nothing about hats. But I came in here and was helped step by step into creating my own personal hat that was fit for me. The energy in the shop was great and every employee wanted to help. Will be back to get more feathers soon! read more