We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Maui On Island Agent has managed our condo for 1+ years now. David, Carl, Jen and all the team are…read moretrue professionals and great to work with. They respond quickly and efficiently to any issues that come up. Recently they advised and assisted us with some marketing ideas which we really appreciated. Highly recommend them!

No e mail address to contact them is available, that I have been able to find. Any questions I've…read morehad in person, the answers have been "we can't help you" They are the Management company for our building and I cant get them to bother at all. We pay a very high maintenance fee and the place is an embarrassing dump. Only the board of directors view and needs are better than the rest of the property. The rest is a trashed out mess everyday. I also agree with what everyone else has typed. Never held accountable for all the answers I've tried to get, Need to get tax information from them, asked so many time, I've given up. Unable to get or see proof of anything. It really seams like everything is: take my word for it. It's fine. Hawaiiana and Aloha Management companies Merged and it's still no better. can't leave a comment unless I give them one star. I guess you get that because you might show up for work?

What a nightmare. You cannot reach people to get answers. They do not respond. They send out…read moredocuments late. They say they sent things they did not send. They have multiple BBB complaints. This is a terrible company.

These guys specialize in high end long term rentals on Maui. Not a big corporation so you get…read moremanagers who care and look after your property while keeping great tenant relations.

From the owner: Long Term Rental Property Management in Maui, Hawaii. read more

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Julie at Maui Roost is simply the best! We had a condo rented months ago with a different company…read more(a nationally know brand), but after we had already arrived on Maui and we're driving to it, that company notified us that the condo was no longer available and they didn't have anything comparable to offer us. A quick internet search led us to Maui Roost and we called them and Julie was able to find us a unit within minutes. The new unit was actually better than what we had originally booked with the other company. She literally saved our two week vacation. We will book with Maui Roost managed units from now on!

Just returned home from 9 days in this wonderful condo. very spacious, clean and well stocked!…read more Beds are comfortable and love the ceiling fans in every room. However nothing compares to the amazing view from the deck. Loved the sunsets!! Also location is wonderful! Also Maui Roost provided everything we needed to make access to the condo and information we needed to make our trip perfect! Highly recommend this condo and will definitely book again!

What a disturbing start to a holiday. we checked into Unit 412 at Kihei Surfside which was…read morerepresented as a NEW, beautiful condo. 180 degree beautiful view of the ocean. Fabulous building adjacent to another complex with a high end new restaurant. All the amenities. Such lies and misrepresentations. We found nothing of the sort. And what view there was had filth caked on the windows. The unit was small. The bedroom had a slit of windows up near the ceiling facing the common hallway so as you are in the bedroom you hear everyone walking by. And the list goes on. We stayed 30 minutes and then booked our vacation at a beautiful hotel in Wailea getting the last room available. Complained to CB Vacation Rentals and was blown off multiple times. Jeremiah, Manager, was a joke! So we have now filed formal complaints with multiple jurisdictions and have demanded a full refund from VRBO and CB Rentals. Consumer misrepresentation is a crime and we will not sit back and be victimized by either party. If you see CB Vacation Rentals as a host - RUN away as fast as your feet will carry you. We are seasoned global travelers and have never experienced anything remotely like this. And we travel 1/2 the year to remote places where even in remote Patagonia, India, Mongolia, the Mekong...have never experienced such lies.

We have been with CB Island Vacations for eight years, they are family. They are more and more…read morewonderful over the years. The team we have in Jeramia, Ruby, Linda and Michelle are outstanding. When you are not on island, you need to know that you have a team who will look out for your home, keep it safe, ensure that it is impeccably clean, make guests feel very welcome, guide owners with suggestions in prices, repairs and needs CB are not the cheapest, nor are they the most expensive. CB is reliable and value. You can trust CB Island with your home. Thank you and Aloha Jeramia, Ruby, Linda and Michelle

Working with Tricia has been the best experience. She was always very kind and responsive to our…read moreneeds and did her best to accommodate us. Highly recommend if looking for a realtor or leasing agent

I'm blown away at the scam this property manager is running! We booked one of her properties…read morethrough VRBO for our Christmas vacation. It was very expensive but we felt like it was worth it. The day after booking and paying for this property we get an email from Patricia requesting another almost $500 or she will cancel our booking! We contact VRBO who tells us not to pay because she has a legally binding contract with us for the price that we paid since we had already paid. They say they are contacting her and everything will be worked out. Well four days later Patricia cancels our rental now we are searching for another rental with even slimmer pickings in Maui for Christmas. After reading other reviews I'm so glad we aren't staying in anything under her management. She is running a scam trying to get more money after entering a contact with paid customers.

Casey Lentz was an excellent property manager that strikes a great balance of protecting owner…read moreinterest, while supporting the client. He is very professional and responsive to any inquiry or need. During our tenure, we had multiple issues with either a major appliance breaking down, or other issues, and Casey acted with urgency and integrity to support the tenant, but also to protect owner interest long term for their unit. Overall Casey is a pleasure to work with and I highly recommend him to any owner looking for an excellent property manager.

Casey was extremely helpful in understanding the housing and rental market on island. He was very…read moredetailed in his feedback, eager to help and effective in his communication. High recommend reaching out to Casey.