The gas valve on my boiler failed so we were without heat (not a big deal) and hot water (much…read morebigger deal). Called another big name HVAC company and their AI receptionist told me one week was the earliest they could get me in. Called Napora and they responded within an hour. They diagnosed my issue, ordered the replacement part and installed it the next day. Great job all around, would highly recommend.

I can't recommend them highly enough. I've had multiple issues in my (old-ish) house - Napora has…read morecome through on tight timelines and replaced a heater/blower in winter, repaired a pool heater as we opened for the summer, helped with our remodel planning and work, just everything. They are absolutely awesome!

They were responsive, on time and left the work areas clean. They removed a ton of dirt from my…read moreair ducts and left them in great shape.

We purchased a home last year built in 2005. We knew it was neglected. Three professionals came in…read moreand cleaned our vents. They also added tea tree oil to make our house feel immediately refreshed. They were clean, professional and after 2 1/2 hours my home feels spa like. I strongly recommend them. The stuff they removed could have been a fire hazard. I will be reusing them in 3-5 years. They also provided 3 special filters to change out quarterly. It helps to minimize germs. Who wouldn't want that?

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

Just had Betlem install a new furnace, wonderful business to work with. Right from my first contact…read morewith Jeff, who worked up the estimate, he was very pleasant, and knew what he was talking about. The Man, Adam, that installed the furnace was wonderful, friendly, respectful, of me and my home. he was fast and efficient, and did an awesome job. Very happy and satisfied with Betlem and their staff.

Betlem has been maintaining our oil furnace for years, so we called them to convert to natural…read moregas. Their representative gave us the most practical information and best price out of several estimates. The crew that installed the new gas furnace was excellent in all regards--courtesy, professionalism, and efficiency. An extremely positive experience all around.

Phil and his team came out and helped us to re-imagine our 30 year old deck. We kept the footprint…read moreof what we had, but they did an outstanding job of replacing the old wood deck floorboards with a vinyl composite product that matched the look and style of our home. These are true craftsmen, in the care and precision of fitting, framing and then finishing our new railings. We showed them a gate design that we thought would complement the design and it all came together beautifully. Thank you, so much!

From the owner: CHR Restoration, a family-owned contractor since 1963 in Rochester, NY, specializes in exceeding…read moreexpectations. Our services include Mold Remediation, Water Damage Restoration, Deck Building & Repair, Air Duct Cleaning, and Hoarding Cleanup, targeting home and business owners. Our dedication to going above and beyond sets us apart, ensuring exceptional service every time. Trust us for your home and business needs.

Wow! We would 100/10 recommend Clean Air Recovery. We bought a house that the previous owners had…read moreneglected aspects of and they had multiple dogs, we couldn't get rid of the dog smell. We knew just walking in our new home the air quality was bad. I called Justin for duct cleaning and he set up a walk through the next day with me. Talk about service! The following day they were there to clean our ducts. Him and his crew went above and beyond. He gave me insights on other things in our new home as well, he even patched up a return vent that wasn't suppose to be there! They installed a brand new top of the line filter for our system. Our ducts are now clean and his sanitizer smells amazing! The whole house smells brand new, and we can immediately tell the difference in air quality. We are in shock how the air quality is 100x better. Justin and his crew are punctual, professional, hardworking, clean, and very knowledgeable about what they are doing. Justin walked me through the whole process and provided pictures of inside our ducts, which I really appreciated. We will be using Clean Air Recovery in the future for our ducts and so much more, we will be telling everyone we know how pleased we are. Thank you so much Justin and crew!

I used Clean Air Recovery and I strongly recommend against using them. Justin is a very poor…read morecommunicator. He doesn't respond to texts or phone calls, his mail box is always filled. My issue is that I'm am looking to get a receipt for the work done. I paid him at time of service and he promised a receipt and in over 6 weeks of requests he has failed to send one. He also took photos of the work and promised electronic copies which I have not received. The ceiling tiles in the basement were damaged by the solution that was sprayed in the duct work. I've asked him to address this but he has been unresponsive. His work was good and Justin is very passionate about clean indoor air but the amount of work getting a quote and trying to get information back from him is just not worth it. I'd suggest using a more professional company.