I asked them to replace 4 tires on my car that I brought with me, and was there for well over 2 hours. I was the second of two customers with our cars worked on I will not be returning to this location for any service of any sort. If they were busy I could understand but the place was empty. I should've taken that as a warning. read more

They took care of me super quick. Didn't try to upsell me on anything, and did a good job on getting me 4 new tires, and my inspection. Anita was a pleasure to work with, and made sure my car got done quickly. read more

This location is professionally owned and run by a nice, genuine, personable fella named Russ. His crew is not too shabby either ;) I know that when I utilize this location for my tire/under carriage car care needs, that I am truly being taken care of. They have always been honest and fair to me, my family and friends that I have suggested to go their way. I use to live closer and take 'Sally the Saturn' there for years. I moved more south shore and purchased a new vehicle and maybe only popped in there once...but they still remembered me/Sally and genuinely ask about us. I introduced them to the new low profile beast 'Vanessa the Veloster', after a blow out. Yah that's right I name my cars...maybe a bit cheesy, but when you buy cars they become part of your family with their own unique personality...well at least for me :) Back to Russ and Mavis of Franklin Avenue/Franklin Square and how amazing they are. Before going on a road trip to AC at end of year I decided probably best to drop oil and check the tires. Right?!?...and thank goodness I did. When I came in I was greeted with a big smile and Russ calling out to all in the shop "Vanessa the Veloster is here." Sweet he still remembers me and my darling vehicles name. :) Let's just say Russ called out an issue that definitely had to be addressed before going on a road trip. Nevertheless better to address before getting stranded on a highway in nowheresville, so approved the extra work to be done. Very grateful for his full review beyond my oil change and tire rotation/inflation request. Good honest business practice is very valuable to all consumers, and I can honestly recommend this location to anyone near and far. read more

Mavis Discount Tire - Yah Russ in Franklin Square...announcing to the shop that Vanessa the Veloster has arrived for a checkup! - Tires Near Me - Franklin Square, New York

Great parts great service is a wonderful store. Never had an issue with.The team would definitely recommend this place to my friends and family. read more

Best Tire Place Ever. I will continue to Visit Mavis including Manager Reuben and the Gang. Reuben made Me feel at home. I Had a severe flat tire and was extremely upset. Reuben and Gang Made Me Extremely Happy. Kudos to Mavis Discount Tire. Expect frequent visits from Me on Sundays. In a central location Merrick Road Valley Stream. Thanks Reuben and Your Devoted Crew. read more

Think about this! How do they get over 30 one star reviews. They only read and review the one star reviews with an apology. But nothing gets done. You are talking over 30 customers had problems and more because they never posted a review. Don't get ripped off by them. I am a mechanic and they take advantage of you. They make you pay for things you don't need! read more

I'm old enough that you think I would have learned my lesson. I can never go to a Mavis for anything where I don't come out also needing $1,000 worth of other stuff. Went for an inspection and they insisted I needed four tires, an alignment and new wiper blades. The showed me one worn tire, I should have asked to see all four and that's on me and I'm pretty sure my wiper blades just needed to be cleaned, but hey, anything to pad the bill, right? I wonder if I'd had my husband bring it in instead if this would have happened? BTW, who takes ALL FOUR TIRES off during an inspection? I've never seen this before. Usually they take one off and that's it. Stay far, far away from this company. It's all about the money. read more

I've been here a few times and always get exceptional service. The workers are friendly and they provide quick service!

Russ is a stand-up guy! I ended up at Mavis because the dealership I took my car to suggested I needed a new tire due to a nail close to the tire wall. The dealership wanted to charge me over $800 for a new tire. Russ took a look at the tire and pulled out the nail. The nail didn't even puncture the tire. Russ and Anita kept me informed the whole time my car was there. I would recommend this shop to anyone. They are honest and won't try to upsell! read more

I've been coming here for years, and as a person who doesn't know much of what goes into caring foe a car they've been great, they don't rip me off or take advantage because of my lack of knowledge, the guys in there are super helpful, and informative. They go above and beyond. So check them out read more

Tory was extremely personable! Great service, had a small nail in my tire, was fixed in less than an hour.

Once again Mavis has won me over. They are always kind and pleasant. They have never ripped me off. They always have fair prices. I've been coming here for years and the service has always been great. They explain everything that is going on and what needs to be done which makes me feel comfortable since I don't know the first thing about cars. TORY AND FRANK ARE THE BEST. read more

Called made an appointment, it was explained the job would take less than an hour. Went in on said appointment, it was again stated the job would take less than an hour. 4 new tires, balanced and aligned. Received a call 1 hour 45 min later with the guy trying upcharge. I explained to him I just wanted the tires and was on a time constraint. He proceeded to argue with me about how busy they were and he wont be done anytime soon. He stated the truck just went on the lift. I told to him to take it off and ill go somewhere else. I just wanted them to honor the agreement. Dont make promises you cant fulfill. read more

I want to start my review by saying prior to this experience I never had an issue with Mavis and there staff. However, on Sunday, July 30th I experienced terrible customer service to the point that I'm still aggravated about it weeks later. I brought my vehicle in for an inspection. I would like to state that I am young female attempting to get a service on my fairly new vehicle by myself. After 3 and Half Hours (I was not informed on the amount of time that would be taking out of my day) I received a call from the mechanic stating that I need to replace my 2 front tires. Ironically, I recently replaced my front tires at mavis a little over a year ago. The tires in the front have less than 10,000 miles on it. I kindly disagreed with the gentlemen on the phone that those tires are in good shape and I don't believe they need to be replaced. As I approached the mechanic who was now explaining to my father who I asked to meet me at the shop because I felt like I needed a man to be with me for the mechanic to respect me that my tires need to be rotated. That was not the original story I received over the phone. When I explained to the gentleman that I have high quality tires on my vehicles and I am very aware of the brand but if the tire is poor quality it is the one that mavis sold me that's the issue. At this point the mechanic became frustrated with me and tried to change the script and tell me that because I hit a pot hole my front axil is unaligned. Also false.. I hit the pot hole causing me to replace the tire back in March 2022 and then got my car inspected BY MAVIS shortly after and they passed my car. At this point I felt violated and like I was clearly being SCAMMED. The mechanic told a kind gentleman to back my car out so I can take it and leave. Clearly my tires were safe enough for me to drive home. I was able to go to a competitors shop near by and get an inspection in less than 30 mins with 0 problems. I will not be returned to mavis in the future. read more

The most unprofessional and rip off company I have ever dealt with. They completely ruined my sons car. When I called to speak to the regional director, named MICHAEL BOSS- He was another unprofessional asshole who had no sympathy. Wasn't even apologetic for the bad service I received. He instead told me that "we watched the cameras" but decline to show me the footage. Their idiot mechanic put the wrong fluid for the brakes. And I ended up changing proportional valve and master cylinder along with reservoir at a different shop. Like how dumb can your 40 year experienced tech and you as a regional director can be? BE AWARE- do not go here!! They charged me $900 and didn't even fix my son's car- instead endangered my son's life!!!! We changed calipers. Got them new and did a brake flush. My son took a test drive and complaint about the issue at which point he was turned down for help because they said the parts needed to be broken in And now after a month or so when I came back they blamed it on my son for not coming back the next day of service being performed. MICHAEL BOSS your a piece of shit!!! I will make sure my complaint goes to your CEO Steve. read more

Went to this place to get my tires rotated with the help of Tory and Russell jr I got my tires balanced didn't know I needed it but they informed me of certain speeds the tires would wobble and it was true when on the highway going 50+ mph the steering wheel wiggled after the tire rotation and balance I felt more safe on the highway definitely would recommend friends and family the staff is great and informative they really know they're stuff read more

The people there are just fantastic Very helpful and courteous They also give student discount read more

This place is awful. Messed up hood cord/latch mechanism twice. I bought 4 tires with a contract there about a year ago, since it was close to my house and they are open on weekends. During first tire rotation, I asked them to change oil. Several days later, I noticed the hood was cracked and not closing all the way. I didn't complain, as I wasn't sure it was Mavis's fault. Ever since I had trouble opening the hood, but mechanics told me it's easy when accessing from under the car. So one way or the other I had my oil changed done at 2 of my favorite places over the year. This weekend, May 26, 2014, I went back for oil change and tire rotation. They called me saying they couldn't open the hood, and it took their mechanic 45 min to give up with this venture. Again, I told them not to worry and just do tire rotations. When I got home, my car alarm wouldn't engage, b/c the hood was not latching. No matter in how many ways I tried locking in and with what force. I also checked the cord that opens hood and it was completely disconnected. This place messed up my car twice. I tried calling headquarters to complain, so far nothing but "we'll call you back". The worst place ever. Get the tires, but stay there and watch them do it. Take photos of your car from all sides and inspect when you take it home. Watch them work, don't leave your car at Franklin sq Mavis. And better yet, DON'T GO THERE!!!! I never write any reviews, this is my first. DON'T GO to MAVIS read more

The staff was welcoming and friendly. The facility has a waiting area that was clean and tidy. I was in and out. Overall I had great experience and I was able to get my car issue resolved timely. Great group of guys, thanks for the help! read more

I like coming to Mavis and I love that they beat any competitors price. My only complaint is the store is dirty and could benefit from a cleaning or a dusting especially since customers sit for 30 mins or longer to get there vehicle serviced. The gentleman Ron at the front desk was kind, and helpful. read more

Good for brakes and tires and the staff is friendly and pricing is more than fair, but was burned when Mavis did higher end work. After having them do calipers my car developed a knock by the tire area. Brought it back and they called it a suspension issue and I paid for more work. Noise was still there after the work and I brought it back again and they said nothing was wrong, it was "something loose under the seat." So I took the car to the dealer who found that one of the the calipers Mavis installed was defective. Not that the work was done poorly, just that the part was defective. Dealer replaced the caliper and the noise went away. What bothers me is that the same noise which brought me back to Mavis 2x and cost me $$ for more work (which was probably unnecessary) was found and fixed immediately by the dealer...requiring me to pay again for a part which Mavis should have realized was defective when I brought the car back after the noise started. read more

I have all 4 tires replace at this located right before Christmas weekend and I found there a small cut on the rear tire that following Monday and I went back there. At first they try to say I drove the tire into somethign causing the cut but I didn't even drive that weekend and I told him they can check my milage so they say they going to change it as a customer service courtesy. A week later I was doing my oil change myself and I found the same spot cut tire on the front now and it's facing inside so you can't see it unless u go underneath your car. What a dishonest company! NEVER going back again. read more

Free reading I have been going to Mavis for years on franklin ave in franklin sq . I have had tires and breaks done on several vehicles my last experience was very bad . Long story short I purchased a brand new truck I brought it to Russ on franklin ave I asked Russ for the biggest tire he had available for my truck and rim they put the tires on I paid them and left . I went for my second tire rotation they told me I needed new tires only had 9000 miles on them well Mavis wound up warrentee the tires I paid mounting and balancing . I return to the store several months later to rotate my tires again and 9000 miles later I need new tires again I called Mavis and also BF Goodrich The technician figured out that they put the wrong tire on my rim my rims were not wide enough for the tire that they chose which made it ware out faster so the technician agree to giving me one last set of tires it was either I put the stock tires back on that stock rim or I had to supply them with the rim that would fit the new tire so I called back to move forward putting regular tires on my rims and the district manager Michael boss was very nasty and basically hung up on me telling me he helped me once aginst his better decision and not helping me the second time . Before I spoke to michael Boss I was threatened by an assistant manager on camera while corporate watched this happen on video not a great place or people to deal with . Russ is a mean nasty miscible person .I now went to hempstead tire and purchased the correct tire for my rim and truck . Don't deal with Mavis I know I won't be read more

WOW!!! You Best have time on you hands if you Plan on using this place to Fix a Flat Tire... I went there earlier today to get a Nail removed from a Tire & I even told the employee where it was..,, so he wouldn't have to search for it. 1hr later & $17.00 Less in my pocket, I finally get my vehicle back,, it's not Rocket Science, it should have taken no more than 20mins. It wasn't like Mavis was Busy.. I'm not going there again.. Place is below standards. read more

Love this place. Russ and his crew takes good care of you and your car and does it honestly and promptly.

They wil definitely upsell you on as much as they can get away with so buyer beware! You should get a second opinion if you don't know when they're trying to pull a fast one. When I bought new tires they tightened one of the lug nuts so tight it was almost impossible to get off even with a massive 25" Breaker Bar! Good thing I checked them and re-torqued them to original manufacturers specs because it could have been dangerous driving around with them on improperly not to mention that it WILL cause damage to them and warp the rotors not before long. If you have to go here, stick to getting hopefully a good price on tires, and get out and just hope they just do minimal damage. LOL! read more

I often bring my car to my dealership service center but since the management keeps on changing (and so are the quality) I tried this place to change my 4 tires. I told the manager that I was actually skeptical to be here because of the reviews but I trusted my guts and I'm glad they didn't disappoint me. Although, there's is another fee that I'm not expecting, I didn't mind because I guess they have to make money and made me believe that I got to do it. A piece of advice, ask all the questions including how your bill will total at the end. I paid almost $800 bucks for the 4 tires and all the services they did. Ka-ching! God bless America! read more

Only shop I will bring my car Russ and the crew and well Respectful and Honest....I sent over a couple people who still use them..Don't pay attention to the people who were negative about the shop..they are only trying to help out there customers and make sure the car they are driving is safe.KEEP UP THE AWESOME WORK RUSS. IF RUSS EVER GETS TRANSFERED I WILL FOLLOW HIM I TRUST HIM 110% read more

I had an oil change and brakes done on my vehicle in January, 2109. Last Saturday I had a friend check my oil. It was 1/4" above the full line. He told me that it was too much oil and it could harm the engine. I then called Mavis and they said to bring it in. I spoke with Joe at the front desk. When I told him of the issue the replied "why would we put in too much oil". Again, I'm sure it was a mistake!!! I just wanted it remedied. He said it really didn't matter and if he had to drain it, he would have to drain it all and charge me for an oil change. He then spoke with Russ, who was already syphoning out the excess oil. They make a mistake and they wanted me to pay for it. He made me feel that I was even wrong in bringing it back. I have been going to this Mavis for a long time. Unfortunately, Joe (who laughed when I told him) instead of apologizing, left a bad impression on me. I don't know if I will be returning to this place. read more

Do Not Buy your Tires at Mavis! I'm a long time customer who has gone to multiple locations, I purchased tires and paid for their tire protection warranty. Two tires were leaking air, both had nails in them. One was a half inch from side wall the other approximately an inch. They plugged both tires even though anything that close to the side wall are supposed to be replaced. If the tire wasn't under warranty they would tell you it's illegal to plug it ! Double standards read more

Best tire buying experience I ever had. They worked when cloy and professionally. Russ the manager is a true gentleman, took time to go over all my tire buying options. I will definitely be back for my wife's car read more

Russ is always trying to upsell me. They worked on my car but never reset the maintenance light and then told me to go down the block to the STS so they can do it for me because they had no time. I will forever go to STS Franklin square from now on. Manny the store manager smiled and had no problem helping me out. read more

Amazing staff and service. Very friendly. They took the time to take the tire off my car and explain what was wrong with it and how I can avoid it happening again. They answered all my questions completely and in full detail. Very very attentive, kind, and friendly. Fast service and great price also. Would highly recommend! read more

Been dealing with these guys for years. Always the best prices on tires. GET THE ROAD HAZARD WARRANTY. Will be the best $44 dollars you'll ever spend. Learned the hard way about that. This shop is honest and prices are good. I prefer this store over the Hempstead Tpke. Location read more

Very honest people, great customers service. Workers are very friendly , wouldn't go anywhere else. My car is in good hands. Manager Romel Tulshiprasad was awesome, worked on my car personally. One happy customer. My go to breaks people. read more

As usual, terrific service. Needed to have a bulb replaced in a headlight--took me in right away- bulb wasn't in stock, so Russ had the bulb sent to them immediately and I was out in no time. Most professional and courteous- the way all companies should be run. This Mavis shop is the only place I go to for auto service. read more

Mavis Discount Tire in Franklin Square has been servicing my cars for years to my complete satisfaction. They continually meet or exceed my expectations by: 1.) Providing Excellent customer service led by Manager Russ Fordin 2.) Complete repairs right 3.) Go the extra mile to check and make sure cars are safe and reliable read more

Best in Town! Go See Russ & Tony, treat you like family & service is top notch. Truly professional & has you in & out in no time. I continue to recommend to all my family & friends. read more

These guys could not have been nicer. They made a stressful situation so much less of a headache. They were kind to my young son and even very welcoming to my dog. I left there feeling very well taken care of, and safe in my car! read more

Russ, Mark are absolutely amazing, very funny, efficient and I will definitely continue to bring my business to them. I recommend this place to everyone! read more