Any Mavis is a ripoff , take a knowledgeable man with you cause they take your money for what you did not ask for , horrible I was tapped out when I left so sad the way they treat unsuspecting customers read more

I told them what was wrong with my car. They never fixed it. they fixed something I did not ask for to be repaired. charged me $993. returned my car and they quoted $470 for what I really needed repaired. it's been 6 hours and the car is still not repaired. I called the corporate office twice with no return call. never go there. I know they have to upsell but this is ridiculous. I am reporting them to the better business bureau and New York State. read more

Made an appointment online for an inspection and the location opened online but when I spoke to representatives they had said this location doesn't do inspections. I work near by and had time to kill before work. I wish there website would have mentioned it. I wish the representatives could have helped me with mentioning another location, when I returned to my car I received a phone call from them that they didn't offer inspection services. So in other words I got up extra early drove 45 minutes for nothing. read more

I came to the Jericho location in Bellerose Queens, Harry and Sam were awesome, i had my brakes done, and explained to me in details, and gave me the recommendations that was needed. Julie read more

The guys always are quick and honest with their time! Today I came in to get an engine guard replace because I thought it was needed to be replaced. After being looked at there was no need read more

I came here for a plug in my tire and for inspection I first went to the one on Willis Ave in Williston Pk which the attitude there was terrible This place is respectful it is a pleasure to do business here The price is good and they know how to treat a customer read more

It is hard to find honest, competitive price, and great customer service auto repair shop. Bobby and his team are really amazing. I came to Mavis to replace my 2010 Highlander tires. Bobby suggested to replace all struts too. I know that it has been 14 years never being replaced. He convinced me that it's time to replace it. Also, he said that it needs more time to replace it in order to get it right. I like the way they work. Very professional. For the price, he deducted with coupons and promotions that make it less expensive. I definitely will come back again to do business with this place. read more

Best Mavis Tire shop. I needed urgent tire change for my Lincoln Navigator. The service agent Bobby was very courteous & professionals. He was very helpful, within 2 hours he got me 4 sets of new tires & put me back on road. I'm very happy with their fast service & most importantly Bobby is very honest & helpful. He even helped me get some discount even though the tire I bought didn't have any promotional discount. If you need new sets of tire, please go see Bobby at this location & I can guarantee you, you will be satisfy. read more

I purchased 4 tires from this location and when I arrived home I noticed 1 of the lug nuts wasn't put on properly. I waited until the next day to take it to a local shop to just have it tightened but it turned out Mavis stripped the lugnut and the stud and it had to be replaced. When the mechanic took off the tire to replace the stud he noticed yet another stud was stripped on that same tire and that had to be replaced. Its obvious they tried to hide this and didn't think I wouldnt have noticed this. Instead of just telling me and replacing it they tried to be shady. I will no longer go to Mavis after this experience. read more

My experience at this particular Mavis is just awsome.i feel comfortable that Im not being given a line of crap. I don't get a laundry list of unnecessary work that does not need to be done. The staff is super nice . The women at the front desk is so sweet and we chatted most of the time while I waited for my vehicle. This is the only place I go to. I lost the card with her name and also the male that is always there !!! Can't say enough about both of them !!!! Bond read more

The worst customer service you will ever experience ! They will hang up the phone on you, lie to you about when exactly the tires will be available. They won't even contact you to keep you updated on your order. manager is never around. Nobody is held responsible,!! Never do business with them read more

Still did not get paid by this horrible company who destroyed my Honda Accord rear brakes Alicia and whole staff are horrible read more

Shout out to Employee Cynthia who got me a tire the next morning after I called in at 5:45pm the might before. She saved me time on my road trip north. respect. Great worker. read more

I utilized this location for new tires. The work performed was excellent which included an alignment, balancing and rear drum brake cleaning and adjustment. The time required for the job was reasonable as well. Two noteworthy issues are worth mentioning, however. The tires sold to me were close to two years old (determined by the DOT info on the sidewall). This is clearly not a best practice. Also, C-19 precautions were poorly practiced. Most staff either were not wearing masks or were doing so improperly. Inexcusable!! read more

I went in there last night to get an inspection done and after waiting for an hour and half, the new manager "Alisha" comes in to tell me I need four new tires and four new brakes... like are you kidding me? Few months ago I had one of my brake pads replaced at this location, the old manager Ali was such a nice man. So fair, honest and reasonably priced. So you mean to tell me I felt one burnt out brake pad but couldn't feel 4? Oh and I had low tire pressure? I just got that taken care of a month ago and no signs in my car since then and mind it I drive a 2017 infinity qx50. They are scammers! Saw a young female and thought they could make money off of. I will never go back to these people and have no idea how they sleep at night doing wrong to people. After reading some of these reviews, I can see I wasn't the only Update: I went somewhere else and inspection passed. My car with God's grace has been running smoothly since I got it. I seriously cannot believe they tried to sell me 4 tires and 4 brake pads when I changed a brake pad with them last May. They could've at least told me 3 brakes it would've been a little believable. read more

I've been using this Mavis for many years. They are professional and quick with good service. I appreciated Freddy helping me out when I had my car serviced recently. I would definitely use again. read more

I had a 60,000 mile tune up done two months ago with the dealer where the brake fluid service was performed. . I just used Mavis for the inspection where they told me I needed break fluid for $80. I went back to the dealer just to make sure it has been done- it was the break fluid was clear and full. When I asked the manager about it he insisted it needed to be some. Good thing I went back to the dealer or they would have charged me for an unnecessary service. read more

AVOID AT ALL COSTS!!!! Big ZERO stars here. They charged me $600 for 4 new tires and caused a light to go on my car (TPMS) that they couldnt turn off. They told me its a coincidence that the light went on and IT IS STILL ON TIL THIS DAY. I took it back 4 times and they cannot get it off. The staff and manager are so rude!! I've been in there and heard a lot of other unhappy customers as well. Avoid this place. read more

Had a crazy busy day and then I had a tire loosing air.......there was a nail stuck in the rear tire. Drove to this Mavis location and was taken care of! Juan the manager was right on it. He had his mechanic Eddie take the nail out, plug it up and I was on my way - That is what I call service! Thanks so much Mavis - great experience and now back to work. read more

Bobby and Eric are the best! 10/10 recommend. I've been here multiple times for various issues and they always get the job done well and quickly. read more

Best experience EVER! I brought my car in for a flat tire at 8:00 am this morning. Unfortunately they weren't able to repair it because there was a razor blade in the tire but I was able to purchase a new tire for a very reasonable price. They put my new tire on, added air to my donut and put it all back together in 20 minutes! I was very impressed with the service I received and would HIGHLY recommend!! read more

If I could give them zero stars I would! Horrible communication, I called the night before to see if they did an inspection, they said yes, I get there right when they open, they take the key, they mention NOTHING about the fact that they need to take the car out of the facility to preform the inspection, they take 1 HOUR to take our car in, despite available space, and staff, staff was just standing around doing nothing. Then, 2 AND A HALF HOURS LATER, we ask where our car is, and they said they had to take it to another mavis to get a sticker for the inspection, which is a huge liability that I was not made aware of, the rude receptionist claimed she told me, when she was not even the one who checked me in or took my key. Then, they arrive back with my car, later than they said, and they drive it through this ENORMOUS, DEEP puddle, when my car is a very low car, I was furious, there is more than one entrance to the facility, and he could've pulled into the entrance without the enormous puddle. The manager heard me upset and just sat there defending everything they did instead of apologizing. Terrible service, I will never return there again, and I hope people read this and avoid this place! read more

Very poor customer service, not only was I not able to have my tires changed but in the 2 minute interaction with the employee I was yelled at for coming too late for the service where a simple explanation would have sufficed. read more

Can't even get the most basic things right I went to Mavis in Hyde Park to get two tires I purchased from them installed onto the rims with old tires on them I brought in. They did the work in a timely manner and I returned to pick up the tires. I arrive home and to my surprise the sticky wheel weights were already falling off of both of the tires. After further inspection I see that they didn't even clean the place on the rim where the weights were to be placed. That is tire installation 101, and they couldn't even properly do the most basic thing. I called the store and asked them why they didn't clean the rim, and the manager replied that they didn't have the cleaner. So that meant that I couldn't even go back there to have the problem resolved. So I called customer solutions and told them what happened and what I was told by the manager. They were very helpful and told me a district manager would reach out to me in about 24 hours. About 2 hours later I get a call from the district manager. His phone etiquette was very lacking and I have heard 9 year old children do a better job at proper phone manners. After I pried his name of Darren out of him, he basically said that no one would say that they didn't have the cleaner, which I replied, listen to the phone recording. I then stated my concern if they even prepped and cleaned the rims properly as stated on the instructions located on the tire sticker since they couldn't even install the weights properly. He said absolutely they did. He then offered to meet me to fix the problem but I was unavailable. At this point they already wasted to much of my time, so this morning I went somewhere else and had to spend an extra $50 to have them mounted and balanced again. FYI, the rims were not properly cleaned where the bead seats. I find it naive of Darren to think that all the people that do business with mavis have never done a job that involves installing tires and that I wouldn't do my own investigation on the matter. I do not care about the money as much as I do the principle of the matter. I did my part and paid for the service, they did not do their part and provide the service properly. Bad business practice for one, and in certain situations, potentially dangerous. So thank you for wasting my money, and more importantly, my time. Sad that this is acceptable behavior from the store and the district manager. If I were being paid for this review as a company quality investigator, the upper management would be mortified if I actually did my 5 point review system. Let this be lesson to all involved, you never know who you are talking to. Step up your game before a paid investigator is the next person you do this to. Date of experience: October 25, 2023 read more

BEWARE! Stay away from this so-called business! Consider yourself warned. The worst car related experience of my life! Horrible customer service. Unprofessional staff. Crooks! If I could give zero stars, I would. Judging from the dates of these reviews, this definitely has something to do with changes in ownership/management. I don't usually take the time to complain or to write bad reviews, but I'd be doing a disservice to the community if I didn't share the truth about this place. For the last 20+ years, I have gone through cars (both new and used) like most people go through socks. I usually have at least 6 cars in my stable at any given time. I mention this only to stress the fact that, although I am not a professional mechanic, I am very familiar with cars and I have close relationships with many mechanics. So then you might be thinking why did I go to this shop? - Great question... I have no idea what possessed me to go here after my primary mechanic located 2 blocks away told me that he ran out of NYS inspection stickers. Without thinking it through, I took my car to this Mavis because it was the closest place to my main mechanic and I figured, what could possibly go wrong with a simple NYS inspection since I just had 2 other mechanics confirm that my car has no issues that would prevent it from failing an inspection - one mechanic is not in the business of doing inspections and the other mechanic was the one that ran out of windshield stickers. Man, do I regret this decision! I should have known to run out from the moment I walked in to the customer area. I got there right when it opened (8am) and the only employee there was the assistant manager (he didn't give me his name) - older guy with white hair. The other 3 employees all arrived late to work (tip off #1). While I was waiting for the asst mgr to check me in, he was arguing with his boss on the phone (based on what I could gather from his end of the conversation) (tip off #2). I could hear that he was trying to justify what he was doing at the moment and telling his boss that "the other guys haven't come in yet." This is when I should've walked out. To make a long story semi-short, after waiting for about an HOUR!!, all 4 guys on duty performed the inspection at the same time (you read that right - 4 people to do a simple NYS inspection! - Including the assistant manager! It soon became very obvious to me (especially after I received the results) that they were trying to strategize on what issues they could make up to try to get me to pay for services/parts that I didn't need. Mea culpa for going to a tire/steering/suspension shop owned by a large corporation. So after about 2 hours of waiting and listening to 2 more of his phone calls cursing out his boss (both to him and after he hung up), the asst mgr tells me that he failed my car inspection due to (1) one front tire not having enough tread (2) a steering issue (3) a suspension issue (4) a parking brake issue (5) a chassis/frame issue and (6) KOEO (Key On Engine Light On) failure... and an estimated quote to repair for over $2,000! Not even one of these items was true - (1) the tire was more worn than the other 3 tires, but it had more than acceptable amount of tread left (2) steering - checked by 2 certified mechanics after - no issues (3) suspension - checked by 2 certified mechanics after - no issues (4) parking brake works perfectly - no issues (5) chassis/frame - checked by 2 certified mechanics after - no issues (6) KOEO - no problem whatsoever - check engine light lights up when key is in position 1 and then goes off and stays off when car is started with key turned to position 2 (just as required). Needless to say, I went to an independent mechanic (one that I could trust) shortly after this disaster of an experience and my car passed inspection with flying colors. What upset me most was that the asst mgr that I was dealing with could've just told me that my tire was too bald (although not actually true, but according to him it was) since he could see it in plain sight, before wasting 2 hours of my life, $37, and electronic submission to NYS! Oh and just when I thought things couldn't be any worse - the mechanics left tons of greasy finger/handprints both inside and outside my car - which I had to pay a professional detailer to clean since normal cleaning agents and methods did not work to get the stains out. (see photos) read more

Just took my 01 Honda Accord in to mount and balance four new tires that I had bought online. Staff was honest and courteous. Price was absolutely fair. Would definitely recommend taking your daily driver there for any tire purchases and installations. read more

DO NOT COME HERE. Horrible customer service. They do not care about the business or their customers just a paycheck. Wow -Is all i have to say. I come to this location often to get both my cars maintenance. I have NEVER experienced what I did today. Despite having 2 stars on google ive gotten lucky with just cordial customer service, never over the top but cordial. Came in today on a sunday at 11:30 for an oil change and asked David Salander or whatever his name is, how long it would take and if I should stay, he said it will be done in 30-40 minutes. So i stayed and sat in a corner and put the timer on my phone for 40 minutes in case they didnt see me. I realized my name wasnt called yet so I gave them another 5 minutes before asking about it. My timer went off at 12:15 so I asked David and he said they are bringing my car back now. Of course i got upset because I just waited here for 45 minutes and asked him why he didnt tell me when I could have left and came back. This David was SO rude and said "oh please, it will take 20 minutes to do your car you havent been waiting that long". SO UNPROFESSIONAL. He checked the time and yes - it was 45 minutes and now id have to wait another 30 minutes. I even called ahead of time to see if they could take me right away and they said yes. I would have gone somewhere else its not a big deal - i am an understanding person. If he was apologetic and kind about the situation i would not have gotten as upset, i get things happen. But nope, nasty kid attitude. He then said "you know what take your keys, I cant help you". I said "what do you mean I have been waiting and you said you are taking the car now" . He proceeded to give me my keys and say "no i cant help you". This customer service was beyond DISRESPECTFUL and inconsiderate. I am beyond appalled and disgusted by his poor service and horrible attitude. Along with the other mechanics present who gave no apology at all. I told them they need to be nicer to their customers ive been coming here a long time and now they just lost one. Never going back despite the other times. Not taking a chance like that again and he should be fired. Clearly he doesnt care about the business making a profit or the customers. Just cares about a paycheck. Wouldnt trust them with my car anyway now. read more

Had a great, friendly, and fast service. The manager was very pleasant and had a lot of information. I think his name was James? I dropped my car off and in a few hours, it was done. I'm pretty satisfied about the service and will definitely come back when my tires need service again. The only thing, though...my tire guage light keeps coming on. I checked the tires for any slow leaks, and there weren't any. It only happened after getting my tires done at Mavis. I resetted the light, and it kept coming back on. I may need to bring it back to them to reset the actual tire sensor? read more

Great customer service. Provided great feedback and given additional service. Great team of workers. And location was cleaned.

Needed an alignment. Suspected may need at least two new tires, due to out of alignment. Worked with Ken mostly, I did need two new tires and was given the options of tire for my vehicle. I knew the ones I wanted and had them installed. It was very quick, efficient and friendly experience. Will definitely be returning when needed. Thanks to Ken and his staff! read more

Whoever plan to visit this shop. DO NOT DO IT. It's the worst shop ever and totally just rape your money. I give one star just all because I can't give Zero star on it. I have 2 year new vehicle that I barely use with less than 6k miles on it and fail inspection in their shop for emissions reason today. I know it after I pick up my car and see the inspection sticker is removed without put a new one or clean it up. During all day no one gave me a call to let me know my inspection is passed or failed. I understand all customers have to take own responsibility either test result is passed or not. But I can't believe is a new car would fail the inspection with extremely low mileage on it and no one let me know what you should do when you put your car in shop all day. so be careful that shop at least I never go that shop ever and I hope it can close down soon read more

Very unprofessional mechanical and staff. I was there on 10/01/2023 for a NYS inspection. When I picked up my car later in the day my stereo was set to maximum volume and the internal settings were also changed to maximum setting. The mechanic also turned the control knob for my speaker box to maximum setting. This ended up burning out the voice coil on the subwoofer. I reached out to the district manager, Samantha who accepted the damages. I told her if she looks at the sore video, she will see the proof. Weeks later I followed up with the district manager who told me to go see the store manager, Nick even though I went to an independent stereo installer for their professional diagnostic. Nick unscrewed and removed the woofer and determined that the speaker was still good and admitted he could smell the voice coil burning. I have recorded my entire interactions with Nick who admitted to the damaged speaker. Here I am four months later and Samantha is giving me the run around. This is how Mavis treats a customer of over 20 years and now servicing 4 family cars there. read more

I broke down Christmas eve-eve. It was due to a different shop thats well known. Charles at the Elmont location has beena gem. He stopped me from crying and helped me no matter what. I'm extremely thankful/grateful for the experience. I would do this a thousand time over if I got this service every time. Thank you a million times over. read more

Amazing guys, very considerate, and the work is spot on. I spent close to $1000 on one job and they recognized me the next time I came in. Gave me a free patch-job because of it! Will return whenever i need too. read more

In the last 3 months I've had to go to three different Mavis and this one by far exceeds the others. Great and fast service. Price was comparable to tire rack. read more

I should have read review before I go this place. NEVER GO THIS PLACE. They called me my replacement tire is there so I called them to make an appointment and dropped my car. After I came back to home, they called me no tire with them. What a waste my time. The manager looked annoyed because I said why they did not tell me even if they had 2 chances to stop me to visit them. He did not feel sorry at all about this situation. Also the staff who bill me made on mistake on my invoice previously so I liked to double check my invoice with them and manager was super rude! He should not work in customer service industry. I will never ever go back to this mavis. Don't go here they treat u as begger even though u spent a lot of $$$. BTW this is my first reivew on yelp in my life, I could not stand to let other people know how their customer service is bad. read more

This is a great shop. It's hard to find a shop that is reliable and trustworthy. They let you know if you need anything additional and don't pressure you. I've been to many places in 20+ years of driving and feel comfortable here. That's what it's all about with mechanics. A+ read more

I had a good experience here. I needed to do my NYS inspection ASAP. They checked everything, replaced a bulb, did everything quickly and efficiently. I will go back again. read more

I was there a while ago for an inspection. Turns out it was cheaper to do it here then any other location I had been to. Nigel gave me some good information to go with. read more

I most of time i have bad experiences mechanics and this was the opposite. The staff here are honest and polite. Mikael (the assistant manager) was amazing. He did his job so well and made me have a pleasant experience. The waiting room is a little small but it does the trick. The mechanics were very good as well. I will return!!!!! read more