Called the store to find out the price for the wheel alignment, I was told that it was $89 with $20 discount it was $69. I came in the store to get my car done and this young employee I was talking to was rude. He definitely had a nasty attitude. Then he told me that I had to make a new mavis profile bc he couldn't find me in the system, the funny thing is I've been coming to mavis for over a year and I been there before too. Then he tells me that my total is $130... so he doesn't even know what he was doing clearly. Manager came in he fixed the issue. Had to wait literally 2-3 hours to just get my wheel alignment done... once it was done, I got in my car and I tried to turn on my heated seats.... they weren't working... called them to vent to them about this issue phone was given to the manager and the manager was def not helpful. I was almost getting scammed if I didn't complain about the price... not recommending this place. Not helpful, attitude filled employees and terrible customer service. read more

Employees installed incorrect alternator. Had to have it replaced by another mechanic less than 6 months after Mavis "fixed" it. They wouldn't reimburse me. Had to sue them. They've defaulted twice! Still waiting to be compensated. Terrible corporate level customer service!! read more

Beware this used to be called STS tire and they still have employees there that rip people off and they have attitude problems and totally disrespectful. How Mavis tire allowed this who knows. I'm talking about the 144 rt 46 east in Lodi, Nj. Beware read the reviews read more

Service wise everyone here seems ok. They don't seem rude or discourteous but i feel like im being ripped off. Went there a few years ago to get an estimate on whats making a noise in my front end and was told it was a wheel bearing. Now that i have the funds to get it fixed, im told the wheel bearing is fine and its the control arm thats causing the noise. I agree to get it fixed and dropped $1,000. Told the noise is gone. Drove it for 2 min and the same noise was still present. Took it back for a second time and told the noise is actually coming from the motor mounts. All 3 are bad and need to be replaced. Agreed to get it fixed. $700 later was told ok the noise it gone come pick it up. Noise is still present and just as loud. Waiting to hear what i get told this time. I understand if you cant fix whats wrong but telling someone a very loud noise is gone when its not either means theyre not even bothering to check after the work is done or flat out ripping me off. Mavis, you tell me. Next step is disputing the charges with the credit card company and calling the better business bureau.... ***update on 7/18**** So i called up the Mavis corporate office and spoke to a customer service rep who said they would look into the matter for me. The very next day the store manager called me saying he would like to personally look into the matter and was very nice and courteous. He asked that i bring my car back so he can have his mechanic at the shop take a test drive with me so they can try and figure out whats going on Thursday 7/18. After testing driving it with the mechanic for 30 seconds he said he heard the noise loud and clear and it may be the motor, upon further inspection by the manager and TWO mechanics, i was told the noise is coming from the wheel bearing all along ‍. Like if you miss it on the first attempt ok i get it but to take an additional $700 from me and say its the motor mounts, thats not cool. And now I'm told that i need to pay to fix what IIIIII diagnosed on my first trip and they missed on two previous attempts and assured me was fine, again not cool. The manager said he may be able to get the total repair costs under $200 which i guess is something but i wont have an answer for another week. Lets wait and see. Aside from all of this, its pretty clear they never test drove my car once if the mechanic who i test drove my car with spotted the problem within 30 seconds. ****UPDATE 7/25**** Looks like all the store manager can do is charge me $230 to fix the problem on a third attempt due to their negligence. Nice right? Stay away from here. ***UPDATE 726*** Store manager was there today and said he would keep his word and only charge me $185 and then asked that give my experience all 10's on their customer service review... i appreciate the reduction in price but based on all of the above, i cant in good conscience give them anything close to a 10. read more

I got new tires about 6 months ago. For the past two months I have had to inflate one of the tires every other day. I went back to Mavis about two weeks ago and they told the tire was fine and to come back that if it happens again. Since then I've been inflating the tire every other day so I went back today. After waiting for almost two hours they told me the tire was fine and even charged me a fee! I'm not going back to that store ever again! read more

Great staff! These guys really saved the day! I'm from Massachusetts and got a flat in NJ. I couldn't drive on an emergency tire all the way home so I called them up and even though they were minutes from closing they stayed open until I got there. I couldn't be more happy with the level of service. Every other place was closed and they really went above and beyond to help me get home that night! I couldn't be more thankful, their level of customer service is beyond measurable! read more

Not happy. Spent over $800.00 there last Thurs and Sat for rear brakes...inner & outter tierods on the front and flushed the brake fluid. (And was told 2 front brakes were seized as well and it would cost at least...another $800.00 to fix)..I'm on Social Security Disability only ...only income...but I maxed out my credit cards to fix everything but the front brakes. 2 days later and I didn't try it the day after it was fixed... I took a 15 min ride...As I was coming home...the steering locked...the oil lite came on...it stalled and I got stuck blocking a street. A tow truck was driving by asked if I needed help I said yes but I'm broke till the 3rd...he helped tow it to a parking spot. We checked the oil it was fine. He asked if he could try to start it and listen to it. He did that and told me that it would be either the fuel pump or the crank position sensor. I called me this and Lodi asking for the manager I was tossed to two different people but not the manager I never did get to speak to him. The first guy I spoke to was rushing me off the phone and saying to me "I guess you'll have to push it here because we can't tow you and if I get somebody to tell you it's going to be $100 in cash" Then quoted me another$700 for fuel pump if that was the problem. Or another $350.00 for the sensor. Ended the first conversation. I called thisorning and asked for the manager again...and was told he wasn't in yet. I spoke to a little more nicer guy at the counter and he said to me "it's nothing we did"...and no we can't tow you. We don't do towing"...??? PS I NEVER GOT TO SPEAK TO THE MANAGER. read more

I had my car's alignment and oil change done yesterday at this place. Guys were pretty quick and professional, I felt welcome. Not to mention prices, they threw a couple of coupons and prices came out below average of the market which is totally awesome. Recommend this place. read more

Phenomenal staff. They did an amazing job. Price matched when I told them I could have gotten a better price. Very trustworthy and fairly fast service read more

I was recently recommended by a friend to come to STS in Lodi for my car's services. I am usually up to date with my car's services, and knew based on mileage and timing that I needed brakes and a 60,000 mile service. Tom was great and very knowledgeable. He walked me through several different services he recommended and a few misc. items that he thought would need to be done either at the next oil chance, or the one after that. Over all, I am very satisfied with the service I received from Tom and the rest of the crew at Lodi STS. read more

I have had wonderful experiences here. I came here about a month ago to buy four new tires. The men working here are so helpful and just so nice. I'm actually here now to get a flat fixed. The manager opened the door ten minutes earlier seeing that I was waiting outside. I will always use sts from now on! read more

I took my Sentra here and was told some hoses need to get replace which was cause the problem with my car. About 2 weeks passed another hose went out. Went back they fixed it. Then the car started to smoke, took my car to my own personal mechanic once he got back. Opened the hood and saw all the hoses wrapped in silicon, they didn't replace a thing. Me nor my family or my friends will be coming here even for a simple tire change. Thieves read more

So my husband and I decided to take our jeep here for service since my husband works for banner tire..boy,was it a mistake!!!...very rude mechanics. never again I would not recommend this place for anyone..we dropped our car off at 9 am and our car was not done until 645pm. Mind you all this to change a water pump..One of the mechanics was very rude to my husband infront of the manager as my husband was having a conversation about the vehicle..came out and said " ooh is he still complaining about the vehicle meanwhile his company brings tires late to us".r u kidding me? What does my husbands job have to do with us getting our car fixed... We are customers at this point this isnt about who company comes late when on work or not...and we are paying for our service, not like this was free!! Very unsatisfied as a customer... read more

I had a great experience at Mavis Discount Rires shop in Lodi. I got quick and personable service! I was impressed. Thank you, David, for your help! I will definitely come back and recommend this shop to all my local friends. read more

shitty ass place they clearly can not do anything right. i go there to get my brakes fixed and they fuck it up. one month later i had to go get them fixed by real mechanics. don't waste your time with them... they are very rude and absolutely have no intelligence on customer service or cars. read more

I go there all the time never have a problem Anthony and the rest of the staff for phenomenal can't thank them enough very honest and never try to upsell you read more

I must say, I've been going to STS in Lodi for 2 years now and they never cease to amaze me. They are great. I first went there when the dealer was trying to scre me and over charge me and Vinny and his staff were amazing. Diagnosed everything properly, showed me everything, & the price was way cheaper than the dealer. Just watching Vinny work and the way he cares for his customers makes you very comfortable having service there. read more

Price changed every time i asked... Don't know how things are run there. Rep was rude to me because i kept asking about the service/prices

A week ago me and my fiancee took her car here for a simple oil change and air filter. After an hour we left the shop we drove home and the vechile remained in our driway till the following day when my fiance turned on the vechile a rattling noise emerged and heavy thick smoke from muffler? Upon turning off ignition it wouldn't? After a brief period it turned off. I opened hood and upon inspection, we observed a greasy rag wedged in cooling fan and a long socket screwdriver wedged in the timming belt and the air filter housing detached as well as the air intake hose and the oil dip stick displaced laying on side of motor?, we called sts and the manager dispatched two mechanics whom arrived shortly and one mechanic said out loud with relief, " so theres my tool I was missing yesterday? They were in desbief and offered to tow the car back to their shop we declined until we notified our insurance. Our insurance wouldn't respond so we decided to risk a drive to a local bank before taking it to sts and the car caught fire in the bank lot? Police and fire department responds and sts has car towed and upon inspection they denied that objects left in car coup have caused the car to cease and catch fire? The pictures we took initially in there presence depicts their negligence. We couldn't get sts to admit fault and we reached out sts corporation and all we got was a song and a dance. At no time has anyone assume liabilities and fault?? Our vechile sits in limbo at the mercy of our claims adjuster. We are anxiously awaiting of final determination so we may proceed legally. Sts corporation are heartless and liars. DO NOT TAKE YOUR CAR THERE! SPREAD THIS TO YOUR FRIENDS. Sts corporate pinheads didn't even offer a day car rental after pleading with them that we only had one vechile and going through hardship. They deny everything! Even with pictures, witnesses, and officials reported? Two automotive mechanics from other reputable shops aknowledged the tools left and components left open caused the engine to cease! But, no sts would rather engage us legally and have a rotten reputation as to rectify the matter? read more