I paid them $79 to change my oil. They just pretended to change my oil. They are idiots. Go to Valvoline for an oil change. read more

Pep Boys - Auto Repair Near Me - Lodi, New Jersey

Dropped my car off there the night before and their team was responsive in getting my car done by the following afternoon. I got both Cam Shaft Position Sensors replaced at a reasonable cost. However, I got charged $50 for an air filter replacement which I did not ask for. When I brought this concern up with the manager Francis, he was apologetic and corrected the mistake with no issue. I appreciated his accountability and honesty. read more

Took my Car here for Air conditioner repair .My car began overheating the very next day I was charged $350.00 for work that was not done (parts that were not installed)The receipt did not match the work.The Manager Westley was nice at first but seems to be under a lot of pressure.He explained to me that the master mechanic was fired and they are in the process of trying to get him back.In the meantime they are very understaffed There is only one mechanic working who doesn't seem very knowledgeable. My car went into limp mode on the way to a formal event in NYC Friday evening devine intervention is how I made it back in one piece to Jersey had to stop on the highway at 2am several times for the car engine to cool off.I was told by Westley there would be no technician available until Monday (Mother's Day weekend) When I arrived Monday at 8:30am before I could get a word out I was shut down by Westley.He said I had 5 cars in front of me .I asked for a refund for the job that they charged me for because I had another mechanic check it out earlier that morning prior to showing up there ,He accused me of being belligerent and called the cops to remove me from the premises. I had to end up calling for a flatbed to have my car towed 24 miles to a reliable professional mechanic. if you are female or a minority race Please save yourself the headache and risk of being ripped off.Men will come in after you and be serviced and prioritized immediately while you sit and wait. Cooperate headquarters in Pennsylvania does not answer the phone or return your calls. Never ever ever again. read more

I highly recommend Pep Boys in Lodi. Went there to have my brakes serviced and Francis was amazing from start to finish! He was friendly, professional and honest. The work was completed in a timely manner and at a reasonable price. As long as Francis is there, I'll be a customer for life. read more

I'd like to state that the situation with my vehicle was handled with professionalism, courtesy and amicably now that the current store manager, Wesley, came back from vacation. He was able to explain to my satisfaction the situation with my car's condition in a way I, as a layperson, could comprehend. I've been going to Pep Boys on Rt. 46 in Lodi for a number of years and will go back because I can rely on the professionalism exhibited by Wesley. read more

This is for Pep Boys corporate. Went to store in Lodi, NJ for a Pennzoil Platinum full synthetic oil change. I had a valid coupon for $45.00 off. I was advised by desk person that Pep Boys just stopped honoring coupon. When I asked him why he just said they don't. I have know complaint with this person as to he is just a worker who has to follow rules. I called customer service and was told the same thing. All he said was he doesn't handle it and would have to forward it to be investigated why and that it would to 24-48 hours to get back to me. My thought was another waste of time. Told him I would make a complaint with Better Business Bureau and he just repeated what he said already. Well tried to file complaint with BBB, but could not understand the directions on web site and couldn't get a live person to ask for help. So nothing gets done. Just something you may want to think about before doing business with Pep Boys in my opinion. read more

Wasted my time I had very little of. Guy on the phone Said come on in no problem we have your tire, I get there and apparently everyone's on lunch and they guy asked if I could wait I said how long he said hour and half. I left a number to call back, they never called back. I called back myself and guy says oh yeah there back come in. I come and and they don't have my tire and ask if I can come tmr. I was so confused on why they had me waiting and hour and half to tell me that. Tires did not get changed read more

Great staff, always looking out for all aspects of my car. Not just to try and sell me something. Truly care. Love this staff and will only use them for everything possible. read more

Pep Boys - Auto Repair Near Me - Lodi, New Jersey

I've have been coming to this location for 10+ years. Always was great to come and trust staff in fixing families vehicles. Of course, was happy with my services on 5/6/23 to leave my daughters car to do the same type of maintenance on her vehicle. Fast forward it's over 24 hours and to my knowledge Jennifer is "Assistant Manager." She called my daughter to tell her no paperwork was drawn out and she does not know what to do with the vehicle. Of course, I am going to call at 3:30pm telling her what is needed and if this can be done before 6pm. Well your "Assistance Manager" did nothing and did not even do the paperwork. Wondering why she has this position? So, my daughter not only lost a whole day of not having her vehicle on a beautiful Sunday. She had nothing done to her car. Well, unfortunately Lodi Pepboys you have lost yourself a valued customer. Thank you Jennifer for your professionalism. read more

EXPENSIVE and poorly done service. A place that isn't even suitable for changing the oil in your car.

Had to wait but took me as soon as they could Polite especially Carl Please is spotless I wouldn't go anywhere else Phyllis Fatuova Also to Diego who plugged my tire thank you Every one is so polite there It's actually refreshing to see there are good people in the world read more

I bought my car in Saturday 730 am before store opened at 8am for belt repair and back brakes done. Around noon I called to see how it was going and they told me that there was a mix up and they didn't see my car and will begin serving my car and should be done around 3pm. I called at 3pm and they said it should be done around 5pm. 5pm I called and they said come in 7pm it will be ready because they close at 7pm. I sat there until 930pm and car still not done. I was told that it will be done at 9am Sunday when they open. I called at 10am and they said car will be done at 11am. read more

Broke a part of my car. No communication before any work was done. Three hours later, they said they would replace it by going to another location to get part. Half way through they insisted I get something fixed too that was not related to what I came there for. A "15 minute(he said in the beginning(" process turned into almost three hours. I will never come back here again and I suggest you don't. read more

I was charged $113.54 for an oil change. Entered by MANUEL N. Mechanic was Giovanny F. See attached pictures of my bill versus the Kelly Blue Book estimate for a fair price. What you'll notice is I was charged $22.99 for Fuel Cleaner. I was never informed about this fuel cleaner, I never asked for this fuel cleaner, I never agreed to this fuel cleaner and I watched my car being serviced and I didn't notice any fuel cleaner being put in so many things went wrong here. Now the gentleman who overcharged me wasn't the same gentleman who did the actual work so it's possibly ( Manuel) but I couldn't get his name since I observed him leaving work approximately 4:30pm despite the fact I heard another technician say mechanics leave at 5pm. Someone better check his time card. I made sure to take screen shots and pictures with timestamps since I wanted to note these time inconsistencies. So I hope the executive staff of Pep Boys takes this seriously both the non-consented up-charging of me the customer and early exit of their employee who might be receiving an hourly wage for time not worked. I'll report it to the higher ups among Pep boys and see what they say. I'm sure Pepboys themselves are a great company but just have a bad hire. read more

Pep Boys - What the bill should be - Auto Repair Near Me - Lodi, New Jersey

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Play games with the pricing Used to be pretty reliable Do not trust them Then I asked their best price on tires and he tried to drive a stake through my heart read more

I first came here to get my rear brakes done. I called for pricing and they were cheapest in the area. I was told that the best time to come was in the morning. I did just that but got burned. They didnt have the brakes in stock and the place they got it from was closed. So they sent someone to get them. It took a longer than I hoped and i was late for work. The managers were nice and apologetic but they did a good job for a good price. I then had to do my front brakes. I decided to go back and spoke to cesar who guarantee the parts were in stock. He also guaranteed the same price as the previous time I came. I went in and he took me in right away. They finished it quick and efficiently. The assistant manager was courteous and friendly. I will return. read more

I've been to this location twice in a week to get help with a tire issue. Jessie and her team have been nothing but helpful, friendly and efficient to get me back on the road as fast as possible. The entire staff here is friendly, knowledgeable and go above and beyond to not only explain the issue with your car but SHOW you. I saw this done by the staff to all guests who came in both times I came in, and for me as well. I will definitely be back with any issues I have on my car. Thank you Jessie and your amazing team! read more

Told them ac compressor in op. Charged 77 to tell me ac compressor inop and could not fix today.... as far as I'm concerned they took advantage of me. Will NEVER shop or use peep boys. read more

I have a very high mileage Honda and there were many problems with the vehicle. The Assistant Manager ANTHONY RUIZ helped me figure out everything that was wrong and corrected it. I have since been back for every maintenance need for my vehicle, and I have sent all of my family and friends there. Make sure you ask for Anthony, he is the absolute best. This man should get a huge raise for how much he has helped me! read more

Philip is the best and most helpful master mechanic i've ever had the pleasure of meeting. He answered my questions thoroughly and fixed all the issues with my car. He even taught me some new things i did not know about cars. Very knowledgeable man. I will be going to him and him only from now on when i have any trouble with my vehicle. read more

Talk about customer service. They were quick and amazing. I was freaking out with a nail in my tire and also my oil was at 5% every place I was calling gave me dates for 7 days later and separate date to get the nail out my tire. They did everything in less than 45 minutes and as soon as I arrive. They were very pleasant antld hard working. Thank you so much and for making this experience great and stress free. I will for sure recommend you to every I know. read more

This place quote me $ 210.00 to change the lightbulbs of my car. The lightbulbs alone cost me 55.00 Really? No thanks. read more

Had a problem with my wife steering in her Chrysler. Town & Country bought the van therehad a problem with my wife steering they fixed it at a very fair price and did my truck tires in same day highly recommend Lodi pep boys customer service was 100% spot on ask a question and they have an answer within minutes read more

The staff was every helpful. I got all my questions answered. The associate even went out her way to look for the right tires I needed which was great. I got my car worked on the same day! The girl even asked if I need other work done on my car like oil change, wipers etc. When I drove my car off the lot it felt like a new car again! I definitely would recommend this place to get their car worked on. read more

After calling around to a few other auto shops, I finally got right through to this Pep Boys location. I ended up speaking with Philip (master mechanic) and he was extremely helpful and he walked me through what could or could not be the issue with my Lincoln navigator. Feeling very comfortable after our discussion, I decided to bring my truck in. I was met by Philip and Tony who were extremely professional and very thorough. Phillip explaining everything and made suggestions for the work they were going to do on my truck. Phillip's knowledge as a master mechanic and his professionalism was what really sold me to this Pep Boys location. I have found a new permanent mechanic for many years to come. Thanks Philip and Tony! read more

This place is a joke. Went there a few weeks ago to have tires installed and it took hours. They apologized for being short-staffed as a few employees had called out. I gave them another shot today for brakes and it was a disaster. I waited over 20 minutes for someone to come to the front desk to check me in. When he finally showed up, he asked, "oh, were you waiting long?", saying he was doing inventory out front. Yes. Yes I was waiting a long time. Despite booking my appointment online, they didn't have any of my car's information in the system. They then told me they didn't have the parts and would take over 24 hours to get them, despite the online confirmation they everything was in stock. I took time off of work to get this done and now I will have to use another day and go somewhere else. I'm furious. Save yourself the hassle, and go somewhere competent. It's worth paying a little extra knowing the job will actually get done. read more

They have an amazing service! Louie is a big help and does care about his customers. They are very welcoming and will do everything to keep their customer happy. They deserve 5 points and anywhere else I've been, I have not yet been treated good like they did. Definitely coming back again !!! read more

I HATE dealing with all issues related to my car. But i feel a little better after going to this Pep Boys. Ray who essentially runs the shop is extremely thorough, professional, and honest. i have had to make a couple repairs on my car recently and i came away impressed with the detail and concern he showed for my car and with the fairness of the prices. If you need to get work done, go to this Pep Boys. read more

Just wanted to say that we had a great experience with the guys at the shop. While we were evacuated for Hurricane Florence and staying in the area, we had a flat tire and some other tire issues that needed to be addressed on a Sunday afternoon. David (I believe his name was) and Cesar were able to get us in, replace our tires, and help us out with a good deal thus making an already stressful situation a little bit better. We appreciate all of their help and professionalism and if we are ever in the area again and in need of car repairs/service we would definitely return. Thanks again for all your help! read more

I had to have air put into my tires and take the notification off my dashboard. They did a good job and I even got my oil changed. They were so nice and took me without any trouble. I normally have to wait at other places but not with pep boys. I'm coming back when I need work done on my car again. read more

My car has been making a high pitch squealing noise from my breaks when I'm backing out from parking space. Today I dropped off my car and went home waiting for that call to tell me how much money it will be for my breaks. Instead, the call from Cesar at Pep Boys was to say the breaks are in good condition and DO NOT have to be replaced. They checked them over and everything is ok. Plus, no service fee for their inspection. You can't imagine how happy and relieved this type of honesty from a car mechanic has meant to me. I picked up my car and it didn't cost me a dime to feel safe and comfortable. Thank you Pep Boys for your honesty. I will return to you when I do need your services in the future. read more

Addendum to 2/26/2015 Review of PepBoys in Lodi Prior to leaving the service facility, I asked that the oil change service sticker show 5,000 miles for my next oil change. Management refused this request and showed, instead, a 7,500 mile interval for my next oil change. I'll ignore the sticker and have my oil changed, as usual, at 5,000 miles, elsewhere. read more

Don't go here. They made me get a $110 diagnostic done on my car. Told me that my oil sensor was going bad. Turned out that my engine pistons were worn and burning the oil, a much more serious issue. They also try to get you to do a bunch of unnecessary things done to your car like replacing parts that don't need to be replaced. The pricing is also not competitive. They were rude and pushy about getting you to have services done with them and they were wrong! Also, the other reviews look so fake. read more

Do not go here. The check engine light came on in my car and I went to get it checked out here. They wanted to charge me nearly $900 for the service. I told them I was going to seek a second opinion. Glad I did because when I got home, the check engine light turned off. Glad I didn't get robbed and it was a minor thing. I'll take it to a smaller mechanic if it comes on again and pay less than half that price. read more

I have an 09 Altima. I went there for manufacturers recommended service on 45k miles - oil change and in cabin air filter change. I had scheduled an appointment. The service shouldn't have taken more than 45 minutes. However, after waiting for an hour I was informed that they did not have an air filter and asked me if I could come in later to get that changed. Note - they had already removed the old one and later realized they did not have a new to replace. I enquired about brakes and they informed they do a free brake check and they can get it done the next time I am in. I paid for both services and scheduled another appointment next day to get the new air filter and free brake check done. The next day, they put in a new air filter but told me they were too busy for brake check. I was asked to come back again. Well, what do I say? Seems like good guys but very poorly managed. read more

Had my car towed to this place after it wouldn't start. The staff are funny and friendly. For the most part they know what they're doing. The wait can be long (I waited for 5 hours but it was probably because I had an unscheduled visit). The prices are reasonable because the quality of the work is great. They really do try their best in accommodating the customer, so hats off to the manger and the staff for that courtesy. The only issue I had in visiting was the wait time. read more

Went and got a wheel balancing and they did a good job of that but also tried selling me on services that I didn't need. Be weary of what extra work is suggested. read more

Kyle who works the front service area --- always gives great advice have sent several clients to him he has helped each, and everyone that i have sent to him great service, and very fair prices read more

On my visit here (Brake Job) the employees were extremely courteous and were able to get to work on my car immediately. When they advised me both front tires needed replacing (and they did) they worked with me on the cost by providing several price options and didn't just force the most expensive ones on me. The best part was the LYFT service they provided free-of-charge so I didn't have to wait there (I'm sure my home's proximity to their shop was a factor, 2 miles); they drove me home and back again when my car was ready...THIS WAS AWESOME! While everyone dreads bringing their car to the shop for repairs, this was a much better experience than anticipated! I would recommend this PEP BOYS to family and friends as I know, based on my experience, they won't be disappointed. read more

Went to this place, spent over $400 on the new breaks, waited hours there. They told me a part doesn't fit. Nothing is dangerous so I can just come back another day. They'll give me a call when the part is available. Then on the next day a pipe fell off while I was driving on the high way. Not gonna go back to this place ever again. read more