Griffin Brothers is an honest, reliable, and high quality auto shop. Having said that, they are high priced, especially compared to most shops. This is my assessment of the establishment: Customer Service: Excellent - They are honest and always make sure you understand what they believe is the best solution to get your car in optimal shape. They even will take you back in their garage and point out your issues so you can see them. They provide you with service sheets that give you every material and service in a line item form, as well as your current tire pressure, and any recommendations for future service. Products/Labor: Good - Without having much knowledge about car parts, it seems everything they've replaced for me was good product, and every time they do any work, they do a complete system check to make sure there are no surprises. Very thorough, and since I've went to them, no surprises! Facility: Excellent - Their front counter/sales area is immaculate. The actual waiting area is in a glass enclosed area furnished with chairs, bathrooms, water fountains, a T.V., Free Wi-Fi, Coffee/Soda machines, and an enclosed play place for kids within the waiting area. Although it is not the reason I go to Griffin Brothers, it is a far cry from most auto shop facilities, and it really makes that painstaking wait a whole lot easier. Price: Fair - There is no denying that their prices are high. I personally believe that based on the work they do, and what they provide, it's worth the investment to my car. But not all cars would be worth that same investment(Trust me, I've had some junkers that would be far from worth it). Overall, I choose this place over many others because they give me the confidence and peace of mind that my car is taken care of when I leave their shop. I'm willing to pay for that peace of mind, but not all people are, and there's nothing wrong with that. read more

On July 8, I visited your Concord Parkway location for a wheel alignment. After driving my vehicle, I noticed there was no improvement in how it handled, leading me to believe the alignment had not been completed properly. When I called the location to report the issue, I was told the technician was on a one-hour lunch break. I then visited two of your other locations for assistance. One informed me they did not have an alignment technician available, while the other claimed they could not perform the alignment because my vehicle's frame was bent. This was inaccurate, as my vehicle does not have a bent frame. I made several additional attempts to contact the original Concord Parkway location to speak with a manager, but each time I was told the manager was either busy or not on site. Despite multiple calls, I was unable to discuss my concerns with anyone in management. Ultimately, I took my vehicle to another repair shop, where the alignment was completed successfully. They also provided a computerized alignment report showing the adjustments that were made. Given that I had to pay another company to perform the service correctly and have been unable to reach management despite repeated attempts, I am requesting a full refund for the alignment performed at your Concord Parkway location. read more

Worst place in concord I would not recommend anyone to take a truck to this store went in to get an alignment now my truck left getting towed out of there due to people that don't know what they are doing! read more

I simply cannot recommend this place. I've come here twice for a tire rotation, alignment, and balance and both times they simply did not align or balance my tires. The most recent time I specifically asked them not once but twice to make sure they align and rotate my tires and lo and behold my car was vibrating as soon as I drove out of the lot. So I came back and what do they tell me? That I "never asked to have my tires rotated." To add insult to injury, they're charging me extra now to get them balanced and the total sum for a simple tire rotation is $300. $300!! Every other shop I've been to incudes alignment and balance with the tire rotation meanwhile here I have to haggle for it. I will not be coming back and I will never recommend this place to anyone in the future. read more

James was knowledgeable and friendly, and the team at Mavis helped me get on the road safely!

Terrible upsell and would not pass car inspection for "windshield wipers smearing." They were installed a year ago and did not smear. I agreed to pay for the service so I wouldn't have to go to a different shop. Will never go back, do not recommend waste of money. No honor. read more

Inspected and fixed the nail in my tire in no time. Great service and extremely helpful.

Got here at 8:30 am still see my car sitting outside when I was told my service would less than an hour. It's 10:41 at the moment. No one in the waiting room and it seems they are short staffed. The guy who checked me in wasn't friendly or personable at all. I won't come back here. I have a fleet vehicle at the 7500k mile mark. Not much to be done. Oil change. Tire rotation. Basic. Still waiting and ppl that arrived after me have come and gone. read more

Came in for a tire replacement, turned into a patch job - best service I've received anywhere in a while, in and out no problems Mavis Tire in Concord really know how to help you out read more

I wish I can have the option of - 10 stars review , I take my truck and get 2 tires and also asked for alignment service but after I take my truck back the front direction was pulling out to the right and got back to the place and find out that they not did the alignment, also when I got home I check the lug nuts was loose almost one hole twist so I called them and told them that they don't need that typ of worker's hopefully they can do something about it. Not good at all. Never will come back to mavis tires NEVERRRRRRE!!!! read more

I wish I could leave a 0 star review. My husband had a flat tire, so he took it off the car and drove my car to the Mavis on Hwy 29 in Concord, NC to get a new tire put on the rim They told him it would be a 20-30 minute wait, but he has been sitting there for ALMOST 3 HOURS!!! There was supposedly only 1 person ahead of my husband, and that car was already being worked on. Why not tell customers the TRUTH. This is NOT the first time this has happened to us, but I assure you it will be the last time we ever take our cars here. I don't care if I have a flat tire right in front of there store. I'll have it towed somewhere else. If you plan to wait on your car, don't believe they will EVER EVER EVER have it ready in the time they "estimate". I bleieve they tell you a short wait time, so you don't go somewhere else. read more

Took 2 1/2 hours to get 2 tires installed with an appointment. I think much of the time was spent rummaging through my car looking for something to steal. My sunglasses that I wore on the way there were stolen. The manager was supposed to contact me, Been over a week and nothing. I'm sure it's hard to find people to work on Sunday, but thieves and liars belong in jail not fleecing the public read more

Came to get tire rotated and new tires and the service was good and they was professional the young man Jacori. The young man was very polite and had good customer service would recommend and come back as a customer. read more

Awesome service and very timely. Nice clean waiting room including the bathroom. I found the pricing as competitive Highly Recommended read more

Called ahead to check on the possibility of getting a tire patched. Historically they have good reviews on their service but I was not fortunate enough to experience that type of service. I was told the patch would take 45minutes because of a couple of cars ahead of mine so I left the wheel to be picked up at a later time. I called two hours after I dropped off the wheel and it was not ready. I then called three hours and 45mins after dropping off and was told it was still not completed because of several appointments ahead of me. I am perfectly fine with waiting for accurate times by knowledgeable employees. I'm not sure if the employee was incompetent, Mavis has horrible customer service, or if they are just not staffed appropriately to service their customers. After being told the repair would take 45 minutes I was contacted after 5 and a half hours and 30 Minutes before their closing just to be told they were unable to make the repair due to their machines being unsafe for my type of wheel. I will gladly never use Mavis for anything in the future and I warn anyone considering to use them. Anyone with an aftermarket wheel wanting to use Mavis via tirebuyer, Amazon, or tire rack I would use another service. read more

Mavis Tires & Brakes - Tires Near Me - Concord, North Carolina

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I went there and was super insecure abt surrounding mechanics. They were trustworthy and honest. I appreciate them for getting all the parts and doing their best at trying to save me money. I'll stay at this one as long as they're open. It took a little while, but all in all everything is good read more

Came to this place a hour before they closed for a valve replacement and a headlight. it took me no longer than 20 minutes being there and nothing but great service. Truly appreciate them for looking out and definitely will be back for any other problems I have read more

Highly Recommend! The staff is courteous, friendly and exceeded expectations! We will be back! Thank you!

Evan provided excellent customer service. professional, friendly and honest. I will always trust Concord Mavis to do good work at a reasonable price! read more

Stopped in with a nail in my Yukon Denali tire...I was 30 min from home. They refused to inspect my tire. I would have paid for whatever inspection/fix was required. We have 4 vehicles...will definitely take business elsewhere for new tires. read more

My car tire had a nail in the tire and was repaired. Great service and staff. June Osborne concord nc read more

Pulled in one day as my tire was low. They got me right in and plugged my tire. I appreciated their honesty. And very nice guys! I will definitely keep coming back to this location read more

I requested an alignment which they didn't do they overcharge me for the Alignment By $40I took it back to them twice Before they told me that there was play in the A Arms They left everything loose and this caused My ball joints to pop out Afterwards I took it to them to have them align it properly and shimmit They wouldn't fix it after the factSo I took it to A local alignment shop Where they showed me a video Of how loose they left everything I went back for a refund and they shorted me $20.00 dollars on the refund because I was too angry to notice read more

I was needing to get a new wheel for my car, but needed the spare put on first to go exchange the wheel at a parts place about 20 minutes away. I stopped in and asked if this was possible... I was greeted by Boyd who was very helpful and accommodating. They hung on to my tire while I went to exchange my faulty wheel (where I bought it). When I came back, Boyd and Chris had both thoroughly checked my issues and suggested the best possible solutions... without being pushy or wanting to upsell "take advantage" of the situation like many auto places are known for. They were helpful, concerned about the overall condition and general safety of the vehicle. I will definitely be back! Wonderful service all-around and clean facility. read more

Called and asked if they had my tire size in stock. I had a blow out on my way to work. Was told they could have it in the next morning. The next day, I get a ride back to Concord, and while on my way I call to tell them I should be there in the next 30 minutes. They said my tire wasn't in, and probably be the next day before it got there. I was so pissed. And told them they promised to have it there this morning. Had I known they were lying I would have went elsewhere. Certainly lost my business and I will tell anyone that I encounter to avoid them at all cost. read more

I took my car to Mavis Tires for a full set of Tires for my car. And, I was helped by a gentleman, named Marcus. He was extremely awesome, and pleasant! There are plenty of Tire shops in Charlotte, where I live, but I will always go back to Mavis because of professionals like Marcus!!!! I can't thank him enough for what he did for me on Saturday, and again on that following Sunday!!! His professionalism remained very consistent! Thanks again, Marcus!!!! Sam Grier read more

Tim helped me out quite a bit with his knowledge surrounding TPMS.. My Subaru is set and ready without that annoying orange light! Thank you Tim, keep up the good work and consultations!! read more

Never take your car here. You are told one price and charged another. I was told that changing my brake pads was going to be a certain price. The thing they don't tell you is that charge is per axel. So I was charged double the quoted price. Very deceiving. read more

I had my four car tires replaced. Very little wait time. Price reasonable. Angie the manager was pleasant and considerate. My family will go back. Overall great experience! read more

I've went here several times over the past 2 years for my Volvo 240. They've broken off the trim and a side pocket on my door on 2 different occasions with out offering to fix they're mistakes. then put the broken off parts in the trunk. Waited 3.5 hours for my inspection because they accidentally gave me an oil changed instead. They've tried putting light bulbs in to fix a light, didn't work, was still charged for them. Terribly over priced as well. Honestly think they take advantage of me being a young women who doesn't know cars well. read more

Thanks for great service, great prices love the location, Friendly and polite managers

The service I received was unsatisfactory and unprofessional. The wait time was incredibly long even after making an early morning appointment, there was no communication; I was spoken with once in the 3 and half hours I was there, and they also damaged the rim of one the wheels. read more

I used to get the best service from Griffin Brother's Concord location when Vic and Burt were there. Now with the new front desk staff, they don,t even have conversations with them. I don't experience that small family business of treating customers as part of the family. The only person that I have a conversation with was Charlie. He seems to be genuine in providing good customer service. He values Griffin Brother's customers because I watched him treated the rest of the customers when I was there. He treated them with respect and thanked them for their business. The rest of the front desk crew, are not friendly. I am hoping that this location improves or I'll start looking to take my business somewhere else and share my experience with the dozens of my friends, families, and co-workers whom I referred to Griffin Bros in other locations. Rod read more

Great prices and service! Took great care of my RX-8 and beat everybody's tire prices. Didn't try to sell me anything I didn't need. They treat you and your vehicle like you want to be treated. Also, comfortable lounge with Coca-Cola fountain including Sundrop, popcorn machine, and coffee, of course, to make your wait enjoyable. read more

I had my car (Mini) there for pre-inspection prior to buying it, and although they have done a 300+ checklist on all possible (security) issues, 6 weeks later I ended up with potential fixes worth more than 2,500 USD. I do accept that certain of these items could have come up in the 6 weeks period, but not to the full extend. Stuff is friendly though, and for regular cars, probably a good choice. Would just not recommend them for Mini, and pre-inspection. read more

I was there from 11:00-2:00 getting four new tires put on, three hours sitting in the waiting room which made me late for work. I had needed an inspection as well and they also recommended new front brake-pads & rear shocks which they quoted all at an additional $600 over the cost of the tire installation. Forget that, I would have been there all day and out $970 for some tires & minor maintenance. "Friendly" staff, grossly overpriced service, and slower than you can imagine. Avoid this shady place. read more

Just went up here to see the cost of a diagnostic for my O2 they wanted $70. I called two other places who wanted $49. If they were going to overcharge me $20 for a diagnostic I wonder what they overcharge for the actual repair... read more

I had emergency service performed at this repair shop, never figured they would be so much higher than a dealership. But being a weekend and needing my car back I let them preform the work. On Monday I called the dealership to see what they would have charged for the same service. It was $150 less than I was charged and the dealership was going to do more work. Very disappointed with the "local" service repair shop, no matter how "friendly" they might appear. read more

Took my Chevrolet Silverado 2500 HD Duramax work truck in for service and an oil change, supplied the Rotella Oil and filter, which I had done before with no problem. My truck requires 10 quarts and when I left the oil I told Burt that I wanted the extra 2 back to use next time. No problem he said. They forgot to give me the oil and I forgot to get it on Saturday so I went back on Monday and he said, OH, they put it all in, I freaked out because I know it only holds 10 quarts. He said my techs ALWAYS check the level, NOT. This is my work vehicle, What I use for a living, am not sure what this will do to my truck but I am very angry that they did this, my truck has 210,000 miles on it, I take care of it and they lost my trust this time. Also, they replace 2 daytime running lights for me and charged me over $100 for parts and labor. Ridiculous. Next, they change a battery in my personal vehicle and I already had the bars that hold the battery in out in back of vehicle. This takes some time. I get home and the parts were not installed back because my Chevy Trailblazer takes a side post battery, they put in a battery with both side and top posts and was unable to put the safety bar back in. They did order me a side post only battery and installed it but it should of never happened. This is terrible to find a reliable service center to service your vehicles. Better off doing it yourself and I am capable, I'm just at a point in my life where I can afford REASONABLE rates but want excellent service at a fair price. This is not the case here. read more