i gave them a 2 star review, because they were willing to have a weave pole bag made to actually fit weave poles. their bags wouldn't fit my wifes standard size poles. the original order in december 2013 was received the same month. i returned them in january 2014 with the verbal understanding that the new bag would be straight across exchange. i finally received the replacement bag in april 2014. with an additional charge of $46.65 for a second bag, which i did not order. they confirmed i didn't order the second bag. i told them i thought the 2nd bag was an offering, because of the poor customer service with no charge. they would not credit me until i returned the 2nd bag. which i did. they gave me credi of only $24.95. a 2 star rating maybe too generous. this company has terrible customer service. i am the treasurer of a dog club and i will never recommend them for any product. there are many other compnies i am willing to recommend read more