I thought I was dealing with a good company. Turns out NOT!
TLDR: Felix says he would come back out to hook up the heater once it was ready to be hooked up as part of the "job" that we both agreed on, then when you call them to come back out the company wants to charge hundreds of dollars more to "finish the job". Maybe I'm old school where a man's word is his bond. Not so with Max Plumbing. They damaged our attic floor and left a big crack in our garage ceiling. All in all, this is not a professional company! Not a reputable company. Stay Away!
I got quotes from several Vegas plumbers for a gas line install for a pool heater. Max Plumbing beat all the other quotes hands down. While talking with Felix, he explained that he would run the gas line now, and once the pool was installed he would come back out and hook the pool heater up to the gas line he installed. All was agreed to and the work was performed.
Fast-forward a couple of months and we were finally ready to have the heater hooked up when things started to go south. When he came out to look at the heater, he said there were parts missing, and to call him when the parts arrived. Upon talking to the pool company they said, no all the parts are there, it just needs to be hooked up.
So I called Max Plumbing and scheduled Felix to come back out and finish up the job. The day he was supposed to arrive, he called and left a message saying that he would need me to send a copy of the heater manual for reference before coming back out.
When I called the office to find out where he was at, I was informed that he skipped my appt because he did not have the manual to see what all was needed to hook up the heater. When I asked about rescheduling his appt, I was told by the office lady that it would be a standard service call to have him come back out. I explained to her that this was NOT the agreement I had with Felix. She put me on hold, and after a few minutes returned to the call telling me that she looked over the contract and nowhere did it say he would come back out to hook it up.
Here's where things really started to go downhill. I told her that Felix had already told me that he would come back to finish hooking up the heater, and you're now telling me something different. She told me that they record all calls, so there's a record of Felix telling me it would be an additional service call to "finish the job". However, when I explained to her that I have a voice mail message Felix left, where he clearly states that he would only charge me for the parts required to finish the job.
When I explained this to the lady on the phone, she again put me on hold, and after returning, told me it would be an additional $330+ dollars + parts to have him come back out and finish the job.
I had so much hope for this company, thinking I was dealing with a reputable plumber (ikr), but it turns out this company cannot be trusted to follow through with what they tell the customer, vs. what they actually write down on the "contract". The way they use this fallback to say, well it wasn't written down, therefore you were never told that, and even when I produce the audio they still toe the line saying well it was not written down so tuff luck. If you want us to come back out and finish the job, it's going to cost you hundreds of dollars more than what we already agreed to and what you already paid.
Honestly, this left a very bad taste in my mouth, especially since I had other companies come out and bid on "finishing the job" and received prices lower than what Max Plumbing was trying to "Nickle and Dime" me to come out and actually "finish the job" that I had already paid for.
To top it off, while installing the Gas line, the workers dropped a pipe in our attic and it broke through the roof on our garage leaving a visible crack in the ceiling. While they said they would repair it, the job they did repairing it does not look very good at all. Very unprofessional. read more