The guys were very professional and did not try to upsell. Went for an oil change. They were fast,…read moreefficient, and thorough. Answered questions . Engaged with eye to eye contact. Took care to keep car clean. Accepted coupon. Very impressed and will be a return customer.

Quickest and easiest stop for an oil change I've ever had, makes me regret putting it off for two…read moreweeks! Oil changes are first come first serve. There was no line on a Saturday at noon so I was able to pull right into the garage. I didn't even have to get out of my car while the oil was changed, windows cleaned, tires filled with air and filter replaced. They clearly explained all of the options and price points for me and my car was done in less than 15 minutes. Love that this is a veteran owned small business as well!

Awful service. Charged nearly $200 for an "inspection" then tried to charge $1500 for a new fuel…read morepump. Declined the service and inspected the fuel pump myself. Found the fuel level float popped off, so the gas gauge was not accurate and the car had simply run out of gas. Attached the float back to the fuel pump and added gas. Took 15 minutes. Scammed out of $200 because they clearly did not inspect the car, specifically the faulty part they said needed fully replaced.

the best shop in town. amazing service. The team at Hoffman…read moremade my day so much better. Thanks again Hoffman auto repair

Bought a Groupon for my oil change, but when I checked out, they added over $40 dollars in extras…read moreand fees. It cost me more than paying full price at the dealership. Waited almost two hours (even though I had an appointment). The reason was they could not find an oil filter. They did not stock a basic oil filter and could not find one in a city that has an auto part store on every corner. Their parking lot is empty for a reason. Don't waste your time or money at this place.

My boyfriend used this service and had no issues with tire axle replacement. Received a quote that…read morewas nearly half the money Firestone wanted. Good service. Minimal to no concerns or issues.

I was traveling from out of town and my check engine light started blinking when I was getting…read moreready to get on the highway to go home. I stopped in here with no appointment while they were slammed and the technician got me right in. Everyone was friendly and helpful. They got my car back together in under 2 hours. Firestone is just built different and helps make sure everyone's vehicles are safe to be on the road without pushing unnecessary services. This location was no different! And the fix was more affordable than compared to other shops nearby.

Service Requested: Tire Rotation…read more I set up an appointment to rotate my tires at 8:00am. I arrived early at 7:50, when I tried to go check in, the door was locked and there was a hand written note on the door explaining that due to staffing issues they wouldn't open until 8am. "No Problem", I will just wait in my car for a few minutes. Two people arrived and stood at the door waiting to let in so when the doors did open, I was third in line. The first person steps up to the desk to check in and after looking them up in the system, the tech exclaims "I'm sorry I don't see an appointment at this Firestone for you. It looks like you set one up at another Firestone." then proceeds to take his request and checks him in. The second lady steps up. She also doesn't have an appointment, and the tech checks her in just like the first guy. I get up, I see you have an appointment at 8:00am, it is now 8:15am mind you, and after taking my keys I ask him how long it will take. He looks over at the other two people who don't have appointments, kind of shrugs his shoulders and tells me it will be a while. I ask for my keys back and leave. Never once did he tell the two people without appointments that he will have to work them in or tell them to maybe go to the correct Firestone. So disappointed. So maybe this would be a 4 or 5 star review if I didn't make an appointment and just showed up when they open. I bought a car jack and rotated my own tires.

I bought tires for my van on Jan 15th 2026. I also bought a front end alignment for $130. The right…read morefront tire was leaking. We were not driving the van as we were having huge snowstorms and the van was covered with 10" of snow. My husband and I are retired and did not have to go anywhere in the van. We also have 3 other vehicles that have 4 wheel drive. I finally took the van back on Feb 4th, and found it had a faulty valve stem which Boyd fixed. At that time they told me I needed the right lower ball joint replaced for $822. They did not mention that when I bought the tires. I went to buy the ball joint and was told that Boyd could not have done a front end alignment with a bad ball joint. I asked Boyd about it and they said that was correct, but acted like I ruined it after I got the alignment. That's when I went to check the mileage on the van. We usually put about 2500-3000 miles per year on our van. The speedometer said that we had put almost 600 miles on the van in less than 3 weeks while we had not been driving the van. They had listed the mileage as more than 500 miles less than we had started with. They said that was a typo, but was it? If they take 500 miles off of every customer's mileage, then if you have a problem with your tires, they will say that you have put 500 miles more on the tires than you actually did. They agreed to refund my money for the front end alignment, but it has been over 2 months and every time I call them it's the same story. The check will be coming from the main office. It should have been here in a week. It's been 8 weeks and no check. Make sure you che k your mileage before you buy tires and do not ask them for a front end alignment.

Easy Scheduling on-line and Excellent overall service! Very knowledgeable Manager and Techs! They…read moreupdate the things to be aware of for in the future! MY SHOP -- GIVE THEM A TRY!!

I'm very pleased with my experience here because they were open when I needed a new tire, had fast…read moreservice, did quality work, and all at a reasonable price. Buying new tires often happens at a stressful time, so it's good to know this business is reliable. Thank you!

I was able to get in the same morning luckily, somehow... this place had the best price I could…read morehave gotten for my tires to be put on and an alignment . I highly recommend this place and will go here from now on.

I'm always for supporting the independent mom and pop businesses, and this Tuffy is owned and…read moreoperated by a Pickerington family for 30 years, so I know I'm getting good service and quality car care. Wes runs the front desk, the guy knows his business and cars. I will say, until you get to know him, he's very matter of fact and to the point, but best of all he doesn't try to upsell you and gives you your options or just sends you on your way if you need to contemplate next steps. I'm happy to support local and know that my money is better circulated here.

This is the most honest auto repair shop I've dealt with in my over 60 years of driving (I'm nearly…read more82 years old). Following a recommendation from my son-in-law after we moved back to Ohio, I started going there and will not consider going anywhere else. Several years ago I had a major problem, took the car in, and they gave me a quote that it would cost around $550. When I picked the car up the next day, the charge was only around $350 - total. When I asked why the difference between the quote and the final charge, they said that they got the replacement part cheaper than expected. Keep in mind that I authorized a charge of $550, they could have charged me the full amount, but they only charged the real cost of the part plus labor. Totally honest folks!