Great service. I have received service here several times with both my vehicles. I have always been…read moretreated with kindness and swift services. I always supply my own oil and filter to avoid any out of stock oil filter issues. Thanks so much for all the great services. Keep up the good work.

Tony managed my service with exceptional professionalism. I visited for a prompt oil change and…read morestrongly endorse his services should you find yourself in the vicinity.

The guys were very professional and did not try to upsell. Went for an oil change. They were fast,…read moreefficient, and thorough. Answered questions . Engaged with eye to eye contact. Took care to keep car clean. Accepted coupon. Very impressed and will be a return customer.

Quickest and easiest stop for an oil change I've ever had, makes me regret putting it off for two…read moreweeks! Oil changes are first come first serve. There was no line on a Saturday at noon so I was able to pull right into the garage. I didn't even have to get out of my car while the oil was changed, windows cleaned, tires filled with air and filter replaced. They clearly explained all of the options and price points for me and my car was done in less than 15 minutes. Love that this is a veteran owned small business as well!

Were priced about right though "inspection fee was high for what the issue was. They found my…read moreissue the first time. Will use again!

This place is absolutely terrible. The owners are nothing but scam artists and frauds. I took my…read morecar in for an AC repair, and when I took it home, something was leaking from my car. When I took it to a real repair shop, they said something internal was broken and that a cover had been put over it to hide the damage. Disgusting. Additionally, the AC only worked for two months, because it turns out they did it wrong. They charged us a pretty penny for the services we got there, and nothing in our car actually got fixed. NEVER go here. Not if it's convenient, not if it's cheaper than another place. It's just a big, gross scam.

Request an online appointment on November 24 2016 for an oil change and still haven't heard back…read morefrom them . This is the second time I haven't received a call back from ,it shows me that they don't need my business . Why have appointment request on line if you don't follow up on it . Cheryl C

I went to this location for a tire rotation, and I believe they did a good job with that. However,…read moreI also asked them to replace my hubcaps, and unfortunately, they were not installed correctly. By the time I got home, they had fallen off somewhere along the way, so I ended up losing $60 because of it. I also tried to use the warranty on my tires and showed them the original invoice, but they apparently couldn't figure out how to read or verify it. Instead of helping me, they told me I would have to go back to the location where I originally purchased the tires. What bothered me the most was the customer service. While I was there, another customer had a question about what he was being charged. He was being polite and simply trying to understand the charges, but the manager raised her voice and yelled at him in front of everyone. It was extremely uncomfortable and unprofessional. Overall, I was very disappointed with the experience. The tire rotation itself seemed fine, but losing $60 because the hubcaps were not properly installed, not being able to use my warranty even though I had the original invoice, and seeing a customer being treated that way is enough for me not to return to this location.

I was traveling from out of town and my check engine light started blinking when I was getting…read moreready to get on the highway to go home. I stopped in here with no appointment while they were slammed and the technician got me right in. Everyone was friendly and helpful. They got my car back together in under 2 hours. Firestone is just built different and helps make sure everyone's vehicles are safe to be on the road without pushing unnecessary services. This location was no different! And the fix was more affordable than compared to other shops nearby.

Service Requested: Tire Rotation…read more I set up an appointment to rotate my tires at 8:00am. I arrived early at 7:50, when I tried to go check in, the door was locked and there was a hand written note on the door explaining that due to staffing issues they wouldn't open until 8am. "No Problem", I will just wait in my car for a few minutes. Two people arrived and stood at the door waiting to let in so when the doors did open, I was third in line. The first person steps up to the desk to check in and after looking them up in the system, the tech exclaims "I'm sorry I don't see an appointment at this Firestone for you. It looks like you set one up at another Firestone." then proceeds to take his request and checks him in. The second lady steps up. She also doesn't have an appointment, and the tech checks her in just like the first guy. I get up, I see you have an appointment at 8:00am, it is now 8:15am mind you, and after taking my keys I ask him how long it will take. He looks over at the other two people who don't have appointments, kind of shrugs his shoulders and tells me it will be a while. I ask for my keys back and leave. Never once did he tell the two people without appointments that he will have to work them in or tell them to maybe go to the correct Firestone. So disappointed. So maybe this would be a 4 or 5 star review if I didn't make an appointment and just showed up when they open. I bought a car jack and rotated my own tires.

I bought tires for my van on Jan 15th 2026. I also bought a front end alignment for $130. The right…read morefront tire was leaking. We were not driving the van as we were having huge snowstorms and the van was covered with 10" of snow. My husband and I are retired and did not have to go anywhere in the van. We also have 3 other vehicles that have 4 wheel drive. I finally took the van back on Feb 4th, and found it had a faulty valve stem which Boyd fixed. At that time they told me I needed the right lower ball joint replaced for $822. They did not mention that when I bought the tires. I went to buy the ball joint and was told that Boyd could not have done a front end alignment with a bad ball joint. I asked Boyd about it and they said that was correct, but acted like I ruined it after I got the alignment. That's when I went to check the mileage on the van. We usually put about 2500-3000 miles per year on our van. The speedometer said that we had put almost 600 miles on the van in less than 3 weeks while we had not been driving the van. They had listed the mileage as more than 500 miles less than we had started with. They said that was a typo, but was it? If they take 500 miles off of every customer's mileage, then if you have a problem with your tires, they will say that you have put 500 miles more on the tires than you actually did. They agreed to refund my money for the front end alignment, but it has been over 2 months and every time I call them it's the same story. The check will be coming from the main office. It should have been here in a week. It's been 8 weeks and no check. Make sure you che k your mileage before you buy tires and do not ask them for a front end alignment.

Easy Scheduling on-line and Excellent overall service! Very knowledgeable Manager and Techs! They…read moreupdate the things to be aware of for in the future! MY SHOP -- GIVE THEM A TRY!!

Buying tires, in general, is expensive. Which is why often we have them patched or only replace two…read moreat a time. Service is also at a premium of money and time. These places are busy and stay busy. I have found it is always a better outcome, when possible, to shop for tires online and then have them shipped to a shop for installation. This avoids the frantic decision making of picking out something because it is available and thus compromising on warranty, quality or prices. Please keep in mind, none of this is a critique of my experience with this branch. It's merely a commentary on how I approach this process. Regarding my recent experience: communication with the shop was efficient and effective. They answered calls quickly, described their current workload and scheduling concerns clearly, and maintained a pleasant, professional demeanor. Due to a snow storm, my shipment was delayed a couple days. Since I had ordered the tires independently, none of this blame in delay fell on them. (Even if I had ordered through them, realistic expectations have to be kept. These guys aren't driving trucks over from Indiana.) Once i had been notified that my tire shipment had arrived, I called the shop and made sure they could get me in and finished on that day. I then arranged towing through OnStar. I sent my keyfab with the tow driver and waited my call from the shop. With about 2 hours left in their workday, I got my call to come pickup. A short Über later and I was at the front desk with an hour to go. Now here is the important part. Don't bail on the review too early... The technician slid the bill across the desk to me. My eyes, of course, drew immediately to the bottom line where, to my dismay, I found a total more than 3x my expectation. At that same moment, the technician clearly explained each line item, breaking down how he had discovered the object logged in my tire. He then patched it and rotated the set for me. I thanked him for his hard work on my behalf, however, I was the guy who had a set of tires shipped in that day. He apologized and slid my key back into his hand. He explained that he was going to have to let his boss know there was a mixup and to please bare with him a moment. I saw him go over and say a few words to his manager before immediately leaving out the door. The manager quickly wrapped up his phone call and came over with a pained look on his face. He, of course, now remembered my call and what our plans were. He apologized and asked that I please have a seat as they would take care of it right away. And they did! By 6 o'clock close the manager personally pulled my car up with its new tires installed. And with a final apology handed me the key. I asked if I needed to sign anything for him and he started that he waived the charges due to the mixup and my inconvenience. Now, I don't expect that this is the type is place one should go to if they are looking to get a free ride. But my recommendation is this, and I believe it a strong one: go here if you want to deal with someone with integrity. There are a dozen different ways this could have been managed in a disagreeable fashion. What I found was a team who was willing to own a mistake and work hard to deliver a good outcome. They didn't put it off or displace blame. They just went to work, right away, to do the right thing. No need to ask me what I wanted to do about the problem... They knew what I wanted. They just got about the business of delivering the service I had asked them for in the first place. And to top it off, they put a value on my time spent inconvenienced above the time they spent in effort. If that doesn't speak volumes, I don't know what does. You might choose to take your business some where else, to your folly. For my part, they have earned my loyalty.

spent $1000. on new tires and keep getting tire pressure errors. went back the next day and the…read moreguy at desk said it was fine when I left yesterday and said everyone was on break when they close in 90 minutes and wouldn't help me. terrible service.

I'm always for supporting the independent mom and pop businesses, and this Tuffy is owned and…read moreoperated by a Pickerington family for 30 years, so I know I'm getting good service and quality car care. Wes runs the front desk, the guy knows his business and cars. I will say, until you get to know him, he's very matter of fact and to the point, but best of all he doesn't try to upsell you and gives you your options or just sends you on your way if you need to contemplate next steps. I'm happy to support local and know that my money is better circulated here.

This is the most honest auto repair shop I've dealt with in my over 60 years of driving (I'm nearly…read more82 years old). Following a recommendation from my son-in-law after we moved back to Ohio, I started going there and will not consider going anywhere else. Several years ago I had a major problem, took the car in, and they gave me a quote that it would cost around $550. When I picked the car up the next day, the charge was only around $350 - total. When I asked why the difference between the quote and the final charge, they said that they got the replacement part cheaper than expected. Keep in mind that I authorized a charge of $550, they could have charged me the full amount, but they only charged the real cost of the part plus labor. Totally honest folks!

Great shop. Don and the guys really seem to be stand-up honest folks. They are a busy shop so call…read moreahead. They worked with my schedule as best as they could and I am very happy with the work. They are the only place that could get my tires properly balanced, and at a nice price too!

In 2013, we purchased tires from this location as a result of a friend recommendation. Being from a…read moresmall town, we like to support local business. (Note: there is NTB, Firestone, Discount Tire, and 2 more major chain locations in our town.). We left the vehicle for the day an picked it up with new tires. The price seemed competitive (approximately $800 for set). The initial sale was reasonable & came with "free rotation". After the first 10k miles, I called for my free rotation and they could conveniently schedule it 2 weeks out & leave it (obviously "convenient" is used sarcastically). Clearly they didn't want you to use this service. So we opted to get the tires rotated during oil changes in lieu of the inconvenient option earlier noted. After 45,000 miles of the 80,000 mile tire (tread life limited warranty), we take it in to review the difference in wear & they don't want to warranty anything because we didn't rotate the tires. When we stated we rotated elsewhere & can produce the records, they replied "you can bring in the records, but it doesn't mean they rotated them". Really?! Side note: we got a hole in one that needed repaired shortly after purchase & took it in for repair. Their response to that was "we will fix the first one, but after that you have to pay for it." $800 and you can't swing $0.49 for a patch that takes 5 minutes to fix. With 5+ competitors in town, I would think they would embody the hometown vibe and give top notch quality service to sustain, but that's just me. Need tires? Then pick one of the other 5 that may support their product.