Buying tires, in general, is expensive. Which is why often we have them patched or only replace two…read moreat a time. Service is also at a premium of money and time. These places are busy and stay busy. I have found it is always a better outcome, when possible, to shop for tires online and then have them shipped to a shop for installation. This avoids the frantic decision making of picking out something because it is available and thus compromising on warranty, quality or prices. Please keep in mind, none of this is a critique of my experience with this branch. It's merely a commentary on how I approach this process. Regarding my recent experience: communication with the shop was efficient and effective. They answered calls quickly, described their current workload and scheduling concerns clearly, and maintained a pleasant, professional demeanor. Due to a snow storm, my shipment was delayed a couple days. Since I had ordered the tires independently, none of this blame in delay fell on them. (Even if I had ordered through them, realistic expectations have to be kept. These guys aren't driving trucks over from Indiana.) Once i had been notified that my tire shipment had arrived, I called the shop and made sure they could get me in and finished on that day. I then arranged towing through OnStar. I sent my keyfab with the tow driver and waited my call from the shop. With about 2 hours left in their workday, I got my call to come pickup. A short Über later and I was at the front desk with an hour to go. Now here is the important part. Don't bail on the review too early... The technician slid the bill across the desk to me. My eyes, of course, drew immediately to the bottom line where, to my dismay, I found a total more than 3x my expectation. At that same moment, the technician clearly explained each line item, breaking down how he had discovered the object logged in my tire. He then patched it and rotated the set for me. I thanked him for his hard work on my behalf, however, I was the guy who had a set of tires shipped in that day. He apologized and slid my key back into his hand. He explained that he was going to have to let his boss know there was a mixup and to please bare with him a moment. I saw him go over and say a few words to his manager before immediately leaving out the door. The manager quickly wrapped up his phone call and came over with a pained look on his face. He, of course, now remembered my call and what our plans were. He apologized and asked that I please have a seat as they would take care of it right away. And they did! By 6 o'clock close the manager personally pulled my car up with its new tires installed. And with a final apology handed me the key. I asked if I needed to sign anything for him and he started that he waived the charges due to the mixup and my inconvenience. Now, I don't expect that this is the type is place one should go to if they are looking to get a free ride. But my recommendation is this, and I believe it a strong one: go here if you want to deal with someone with integrity. There are a dozen different ways this could have been managed in a disagreeable fashion. What I found was a team who was willing to own a mistake and work hard to deliver a good outcome. They didn't put it off or displace blame. They just went to work, right away, to do the right thing. No need to ask me what I wanted to do about the problem... They knew what I wanted. They just got about the business of delivering the service I had asked them for in the first place. And to top it off, they put a value on my time spent inconvenienced above the time they spent in effort. If that doesn't speak volumes, I don't know what does. You might choose to take your business some where else, to your folly. For my part, they have earned my loyalty.

spent $1000. on new tires and keep getting tire pressure errors. went back the next day and the…read moreguy at desk said it was fine when I left yesterday and said everyone was on break when they close in 90 minutes and wouldn't help me. terrible service.

Request an online appointment on November 24 2016 for an oil change and still haven't heard back…read morefrom them . This is the second time I haven't received a call back from ,it shows me that they don't need my business . Why have appointment request on line if you don't follow up on it . Cheryl C

I went to this location for a tire rotation, and I believe they did a good job with that. However,…read moreI also asked them to replace my hubcaps, and unfortunately, they were not installed correctly. By the time I got home, they had fallen off somewhere along the way, so I ended up losing $60 because of it. I also tried to use the warranty on my tires and showed them the original invoice, but they apparently couldn't figure out how to read or verify it. Instead of helping me, they told me I would have to go back to the location where I originally purchased the tires. What bothered me the most was the customer service. While I was there, another customer had a question about what he was being charged. He was being polite and simply trying to understand the charges, but the manager raised her voice and yelled at him in front of everyone. It was extremely uncomfortable and unprofessional. Overall, I was very disappointed with the experience. The tire rotation itself seemed fine, but losing $60 because the hubcaps were not properly installed, not being able to use my warranty even though I had the original invoice, and seeing a customer being treated that way is enough for me not to return to this location.

I was traveling from out of town and my check engine light started blinking when I was getting…read moreready to get on the highway to go home. I stopped in here with no appointment while they were slammed and the technician got me right in. Everyone was friendly and helpful. They got my car back together in under 2 hours. Firestone is just built different and helps make sure everyone's vehicles are safe to be on the road without pushing unnecessary services. This location was no different! And the fix was more affordable than compared to other shops nearby.

Service Requested: Tire Rotation…read more I set up an appointment to rotate my tires at 8:00am. I arrived early at 7:50, when I tried to go check in, the door was locked and there was a hand written note on the door explaining that due to staffing issues they wouldn't open until 8am. "No Problem", I will just wait in my car for a few minutes. Two people arrived and stood at the door waiting to let in so when the doors did open, I was third in line. The first person steps up to the desk to check in and after looking them up in the system, the tech exclaims "I'm sorry I don't see an appointment at this Firestone for you. It looks like you set one up at another Firestone." then proceeds to take his request and checks him in. The second lady steps up. She also doesn't have an appointment, and the tech checks her in just like the first guy. I get up, I see you have an appointment at 8:00am, it is now 8:15am mind you, and after taking my keys I ask him how long it will take. He looks over at the other two people who don't have appointments, kind of shrugs his shoulders and tells me it will be a while. I ask for my keys back and leave. Never once did he tell the two people without appointments that he will have to work them in or tell them to maybe go to the correct Firestone. So disappointed. So maybe this would be a 4 or 5 star review if I didn't make an appointment and just showed up when they open. I bought a car jack and rotated my own tires.

Excellent customer service. Reasonable tire prices. Doesn't pressure you into getting what you…read moreneed or want. The only thing the space is really tight . But, they get the job done swiftly and they have free air you can use.

Good service can be fast it is not a luxury building but you get the service you would get from the…read morebigger buildings staff is knowledgeable about tires and that's all they do and it is fast

Trevor and Shaun have fantastic service, turn-around time, and very personable people. They're…read moreappreciative of walk-ins, which isn't very common anymore. I checked in my car at 8AM as a walk-in, they said they wouldn't be able to get to it til 11. Then, they called at 11 and said it was done!!!

I told them to change the 2 back 3 times ! I look out they got the front tires and unmounted !…read moreUnbelievable ! -Five stars

This place is great for more than just tires. It is a full service mechanic shop where they care…read moreabout the clients not just the cars! They are honest mechanics that take of their customers!! I won't be going anywhere else for my mechanical needs. 5 star all the way!

Todd Smith and team were very courteous and helpful, we will definitely be back whenever the need…read morearises.

Were priced about right though "inspection fee was high for what the issue was. They found my…read moreissue the first time. Will use again!

This place is absolutely terrible. The owners are nothing but scam artists and frauds. I took my…read morecar in for an AC repair, and when I took it home, something was leaking from my car. When I took it to a real repair shop, they said something internal was broken and that a cover had been put over it to hide the damage. Disgusting. Additionally, the AC only worked for two months, because it turns out they did it wrong. They charged us a pretty penny for the services we got there, and nothing in our car actually got fixed. NEVER go here. Not if it's convenient, not if it's cheaper than another place. It's just a big, gross scam.

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

Great customer services excellent and friendly. Had our brakes replaced and transmission fluid…read morereplaced. The pricing was fair. They did a great job and were thrifty.

We have been using Maxi Mobile for over 5 years now and would definitely recommend them. I work…read morefrom home and have a busy non-work schedule so this service is very helpful. The work is always done as requested and done very timely. While it may cost a little more than some of the quick lube places but the added value of it being done at my residence far exceeds the minor addition cost. Josh is always on time and completes the work quickly, and lets me know if there are any other issues that may need attention.

Originally talked to the owner Josh - Great Guy - Answered all my questions and made me feel…read morecomfortable scheduling with him. Had 4 Fleet Vehicles and my personal vehicle serviced by Shaun this morning. Shaun was on time, great to work with and was more concerned about me not being inconvenienced than anything else with the set-up. Once he was set up didn't see him again until all 5 vehicles were completed. I found a spot for him inside and he left the area exactly as he found it - couldn't even tell he was there. Will definitively use from now on and highly recommend.

Service was quick and they gave all the pics to show the issues and serviced. All work was done in…read morea timely manner as per estimate and the cost was less than quoted. Well done!

I've been coming here for service, on and off, for years. They've never failed to provide…read moreexcellence in performance in both auto repair and customer service. Just recently, I had to bring one of my vehicles in and they not only gave a realistic assessment of the situation, but they provided a list of options, not trying to just make a buck off of my ignorance as I've seen other companies do. They even worked with me on the solution (obviously, my issues differ from the next man, so there is no need to detail the experience). Just a week or so later, I had to take my other vehicle in and they met my expectations in terms of consistency. They always deliver in a timely manner and I never have to look or ask for any one technician or manager. Thankfully, they demand the best from all of their staff and we've been the better for it.