Quick response, fair price, very knowledgeable, referenced me additional repair places since he was…read morefull

From the owner: Our experience in the automotive industry. We are and have been repairing and rebuilding…read moretransmissions in Central Ohio for over 45 years. We have seen the changes. We are up to date with the latest repair information and techniques. Our commitment to quality and craftsmanship makes us very unique. Along with committed parts suppliers. Makes a winning combination.

Folks Yelp is not the place to go for automotive advice…read more That said, I just had my 1999 Ford Van Transmission overhauled by A-Team. I'm an aircraft mechanic by trade and I choose this mom and pop shop over the National Chains or so-called factory rebuilt transmissions found online. Excellent communication during the 2 week process with zero complaints. $3500. Just passing through 2000 miles, my tranny shifts better than new. Thanks A-Team!

Took my mom's car in for a free diagnostic and they were very professional and helpful…read more I highly recommend.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Great service, went in for transmission repair. Kissco was very professional and had reasonable…read morepricing. The services was completed within 1 week and I was satisfied with results. He also changed my oil.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

Great service! The driver was polite and communicated with us in a professional manner.read more

I highly recommend Esteps! Tim was phenomenal! My car was stuck on a pretty steep incline and I…read moredidn't want to move it because it would roll down into a ditch. A different tow company came out with a flatbed and said they couldn't do it and I would need a wrecker to get it out. Tim came out in a flatbed. He looked at it, hooked it up and had it out in 5 minutes. No damage. No problems. He made what could have been a terrible situation a great experience. Cracked a couple jokes and I even walked away smiling and thankful! Thanks so much Tim! You did a great job!

They came to replace my oil filter housing after another mechanic put a slit in it…read more After housing was installed he refilled coolant only to have forgot to replace a hose causing coolant to leak out. I thought coolant leaking day 1 and day 2 after repair were from when the hose was forgotten but NO, I now have an overheating engine, coolant leak and they claimed to be coming to look at it for 2 days (now going on the 3rd day) and still haven't showed and have not communicated anything else for days! Not only that but wanted to charge me for parts to fix it even if it was their error. Then wanted to charge me $100 for diagnostic if it turned out not to be their error (which how would that be if it wasn't leaking before they touched it...1st mechanic touched NOTHING on that side nor did he remove anything involving coolant yet they tried to pass blame stating it could have been done before they came. Now it's 3 days before Christmas and I'm stranded in OH and can't get back home to NC! BAD BUSINESS! Only one star because I had to.

From the owner: We care about your car's health! Hello, The car clinic here! Your reliable car doctor offering…read moremobile repair services and emergency roadside assistance . Ase certified master auto technician with over 20 years experience!! Receipts and warranty included we can do it all from brakes and rotors to engine repairs transmission repairs, sensors, Diagnostics whatever it may be rest assured your vehicle is in safe hands Tons of references and returning customer. Don't be afraid to contact us today 614-432-2780 text year make and model and what your problem is for an estimate! Diagnostics start at $75 and pre purchase inspections start at $125

Great service. I have received service here several times with both my vehicles. I have always been…read moretreated with kindness and swift services. I always supply my own oil and filter to avoid any out of stock oil filter issues. Thanks so much for all the great services. Keep up the good work.

Tony managed my service with exceptional professionalism. I visited for a prompt oil change and…read morestrongly endorse his services should you find yourself in the vicinity.