My first appointment was a great experience for dealing with the Doctor, plus the staff is very…read morefriendly and helpful. So happy for the first time in a very long time to have a doctor who listens. Not only walking away feeling very hopeful. Thank you Lori Salas

Have been coming to this clinic for a couple of years. I go here for all my medical needs. The…read morequality of care is really great, they are always thorough and making sure all my needs are met. The office atmosphere is very kind and helpful. They are quick to check you in and extremely polite. The Dr. takes care of me and does all my checkups.

This dr refused to hear my mom out when she was complaining of stomach pain for months and would…read morejust brush her off...months later, it turns out she had a grapefruit sized tumor growing on her kidney and pushing on all her organs...she had to have her kidney removed. Do better.

I had to keep switching my doctors because it seemed like none of them cared all that much and…read morewanted me to get out of their office as quickly as they could. Especially with the horrible waiting time. Its hard to get an appointment here for a physical check up - i called in July and made an appointment in September -but I suppose its because she has many patients and thats how you know shes a good doctor. Very patient and understanding as well. Shes really friendly and listens to everything you have to say. If theres anything wrong, she will try to get to the bottom of it. I wont be changing my doctors anytime soon!

I lost my doctor after 30 years and I found Dr. Garcia so far she made me feel welcome and…read morecomfortable and answered all my medical questions. She's an amazing doctor.

I have received the best care with Dr. Garcia. She is highly responsive to my needs, she is like no…read moreother. I highly recommend her.

Dr. Aron David is my primary doctor, but when I go I mainly see Barbara Barlow, NP (Adult Nurse…read morePractitioners) and I prefer it that way. I love Barbara Barlow, she is amazing. She explains everything to make sure you understand it, but she doesn't talk down to you, which a lot of doctors do. She calls you back to follow up. She is detail orientated, smart, and easy to talk to. I have a really high opinion of Nurse Practitioners, they are just like doctors but better because they don't have the ego. They actually take the time to answer all your questions and talk to you until you are satisfied.

Dr. Aron and Dr. Barbara Love my doctors been there for…read moreover 20 yrs, Dr. Barbara is not only a doctor but a friend everyone in the office know your name and always a happy greeting was with Kaiser for two yrs was not so happy with them, first chance I was back and happy again Delia Llamas

I saw Dr. Zamora at the Optum clinic in Via Campo. Over a year later, the experience still haunts…read moreme. I write this review in hopes Dr. Zamora will read it and consider it in her future practice. I went to her, hoping to find a new primary care doctor. I was so hopeful and happy to have found her. She must be very smart as she graduated from very good schools. I researched her. I chose her. I was late for my first appointment, so I was turned back. I understand there are rules, so I accepted it and made another appointment. I was early to my second appointment and finally saw her. However, this time, she was late. She said the system was acting up. But still, my point is: if you are going to be strict about patients showing up on time, you need to be very punctual as well. You will be expected to be on time. Things happen, like a system that goes down, but that is why some level of flexibility is important from both sides. It is impossible to have it both ways and not seem unfair or arbitrary. Then I was seen. And here is the reason why I write this review. At some point in the physical appointment, Dr. Zamora asked me if I wanted a breast exam. I do not enjoy these examinations in any special way. However, I know they are important, so I said yes. She said she would do it, so I started lifting my shirt to get ready. The Doctor then started treating me in a very deffensive way, making me feel awkward as if I was doing something inappropriate and I was making her uncomfortable. Then she told me that I had to wait for her not to be in the room to undress. Has anyone heard this rule before? I had not. I did feel like I was doing something wrong at the moment because of the way she treated me and because of the way she acted, but looking back, I did nothing wrong; I was merely cooperating and trying to be as accommodating as possible, trying to make her job easy. So, of course, I agreed to wait until she was not in the room. She left, and I undressed from my waist up. But by then, I was second-guessing my every move and feeling embarrassed and confused. The Doctor came back and did her examination. I put my clothes back on as soon as I could (since I personally do not like to be undressed in front of other people, have I made that clear enough?). I wanted to be seen in a strictly medical way only, despite what the doctor may have been thinking that made her act so strangely. And the physical went on. At no point did Doctor Zamora care to make me feel welcomed, at ease, or comfortable. It seemed as if I was just something else, she had to work on that day, and she could not wait to say "next." Doctor Zamora was very short and was not interested in making any meaningful professional connection with me. She seemed tired; she seemed frustrated; she looked like someone who is overworked would look like. She seemed unhappy in her current position (talking to me); she seemed like she wished she was somewhere else. And there I was, after I had been looking forward to seeing her, all confused and offended but still trying to be as pleasant and friendly as I could. I have no problem going to the Doctor, but I can see how someone who does not like going to the Doctor could be utterly traumatized after an interaction like the one I had. It was odd. I left the clinic feeling ashamed, anxious, confused, and disappointed. I feel that it is not fair that other people who have no choice may have to endure what I endured, a really bad experience. Dr. Zamora needs to be grateful for her clients and her job or find something else to do. We are the ones who pay her bills at the end of the day. And there is that thing about the oath that she took. She should not treat anyone else the way she treated me. And if a past experience is responsible for the Doctor's actions, then perhaps she should talk to another professional about it.

Not at all good. Deserves 0 star actually. I went there for annual check-up and my cholesterol…read morelevels turned out high. There was absolutely no follow-up with me either by the doctor or her staff on what I need to do or what medication I need. In fact, it's been almost a year but I haven't been contacted yet regarding my condition. I went to this doctor after reading Yelp and google reviews which I regret now. Can't speak for others, but I didn't have a good experience with her. Certainly not going to her ever again.

The doctor & staff were super nice and took their time with me. The facility is nice, very…read morewelcoming and very clean.

I wasn't gonna leave a bad review but as a caution for other people. I set up an appointment as I…read moregot a viral infection that needed treatment right away according to google to prevent further spread. This location popped up in my in-network urgent care. The office was clean, I had a co-pay of $25 and the doctor was nice but he gave me poor medical care. He said " I won't diagnose it as __ but we will treat it as ___ ". Confusing but I received a prescription so I was pleased. My symptoms became painful throughout the day so I called my physicians office and they couldn't see me until 2 days. By my appointment all my symptoms had severely intensified. My physician took one look at me and knew what was going on. I received a steroid shot, pain medication and a referral to see a specialist that same day. Symptoms got better and I saw the specialist with a co-pay of $65. Received the proper care and moved on with life. A month later I receive a text from carbon saying "your bill is ready from your visit". To make things more ridiculous it was due in 5 days and of courses they were automatically charging it. No explanation just a bill so I emailed them for an itemized bill as my insurance didn't send me anything saying they didn't cover the full visit. They have yet to respond. Read the other 1 star reviews (I wish I had) and take your medical concerns elsewhere.

I really enjoy having this office as my primary care facility. I have friends who have to wait…read moremonths to see their PCP, but that is never the case here. They are super responsive and i feel like i am on a first name basis after only a few visits! Everyone here is so friendly and not judgmental. My only concern (That has nothing to do with the office) is the there's been some sketchy people hanging around the parking lot/ally. I have been cat called by a group of men when coming to this office twice and had a woman yelling at me another time. Just something to be aware of if you're coming here alone!

This is my MD and is located near home which is a plus. I started getting sick on Wednesday and…read morecalled in but they were totally booked and wasn't accepting even walk ins. The receptionist said I could come in on Friday and I arrived a 8:00 am when they opened. I ended up waiting just over an hour which was what I was quoted and my diagnosis was bronchitis. I ended up getting prescripts for cough medicine and antibiotics. Checks and cash are excepted only for co payments here and I'm glad I made the effort to visit Dr Chen - next visit a physical exam.

SAVE YOUR TIME. This place is terrible. I have to wait WEEKS for my medication that I need to…read morefunction. I call and call begging them to send the prescription and apparently it's too hard for them despite knowing I cant operate daily without it. Also, I can an appointment at 11:30 and they won't be ready for me until 1 which crazy. Also the lady isn't even a doctor shes just a nurse practitioner AND I haven't seen the actual doctor of the clinic EVER. DON'T COME HERE.

The wait time on the phone is long, poor communication, if your there with an appointment you can…read moreexpect long wait times to be seen, awful management

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

PLEASE. GO ELSEWHERE. disclaimer: This is solely meant to…read moreshare my experience. People deserve to be heard, to feel safe and understood. NOT to be gaslit or villainized for seeking help. I'm happy to say i will no longer return and i will continue to advocate against mistreatment of people seeking help! good luck, and if anyone experienced anything similar i am sorry and you deserved better. my experience with Diana Otuwa was horrid! hands were shaking the entire time of the procedure, it's concerning how she's managed to get this far putting patients at risk with inadequate care. And Kathrin Zimmerman has made false remarks and claims about patients. This physicians office is incredibly disorganized and unethical. They do not care about your overall wellbeing and it shows immensely through their physicians.

I am extremely disappointed with my recent experience at this office. I was seen on Monday for ***…read moresymptoms and completed a ** . On Tuesday, I received a call confirming that I did, in fact, have a *** and was told that a prescription would be sent to my pharmacy. However, the prescription was never sent that day. By Wednesday, I had called the office multiple times trying to get answers and ensure that my medication was sent. Each time, I was given a different explanation for the delay. I eventually learned that the office was waiting on insurance authorization, even though my prescription coverage had been canceled due to being on medical leave and I would have been paying out of pocket regardless. This information was only addressed after I called repeatedly. What has been most frustrating is the lack of communication and follow-through. On multiple occasions, I was placed on hold for extended periods of time. In fact, I had a similar experience just two weeks earlier, when I was left on hold until the office closed and my call was disconnected without any resolution. I understand that medical offices are busy, but patients should not have to repeatedly call to obtain medication for a confirmed infection. Delays, poor communication, and being left on hold without answers create unnecessary stress, especially when dealing with an active medical issue. I hope the office improves its processes so that future patients receive more timely communication and care.