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    Hand Crafted Metalworks

    Hand Crafted Metalworks

    1.8
    (5 reviews)

    I was totally satisfied and impressed by this company from the time I first spoke with Jeff and…read morethroughout the project. I installed a handrail on my front porch, which they did not treat as too small a job. The workers came, were courteous, and did a great job. We've had our share of poor contractors' shoddy work. So this company was so refreshing to work with. Thank you Jeff, Gloria and your installers.

    I had a very disappointing experience with Hand Crafted Metalworks…read more From the beginning, I was extremely clear about what I wanted. I provided a reference photo on the very first day and made it known that I am very detail-oriented, especially because this was a major custom staircase railing project costing around $20,000. I wanted the finished product to closely match the design, proportions, style, and overall look of the reference photo. Unfortunately, the process became frustrating and confusing. Instead of feeling like my vision was being understood and executed, I repeatedly felt like the design was being scaled back, reinterpreted, or changed from what I had originally requested. Multiple revisions were needed because key details were not reflected properly, including how the railings were supposed to continue down the lower steps and terminate at the bottom. One major issue was that the shop drawings showed a rectangular/square wood cap, even though the reference photo I provided showed a round wood handrail. That was a major design difference, not a small detail. For a custom project of this size, I expected the drawings to accurately reflect the design direction I had communicated from the start. Another major frustration was the coordination process. I hired Hand Crafted Metalworks expecting them to manage the project. Instead, I felt like I was being put in the middle between their metal team and their wood subcontractor. I was connected directly with the wood subcontractor, who appeared to be unaware of important details, including that the wood was already part of the original quote. At one point, it felt like I was being asked to coordinate or clarify things that should have been handled internally by the contractor. There was also confusion around the timeline. A timeline that had been discussed as approximately six weeks later appeared to become September, which was a significant difference. When I asked for clarification, the conversation became defensive instead of simply explaining the scheduling change. Overall, my frustration is not just about one isolated issue. It is about the entire process: repeated miscommunication, inaccurate design assumptions, unclear subcontractor coordination, changing expectations, and a feeling that I had to keep fighting to preserve the original design vision I clearly communicated from day one. For a high-end custom project, I expected a much smoother and more professional process. Instead, I felt like I had to constantly correct, clarify, and manage details that should have been understood and handled by the company. Based on my experience, I cannot recommend this company. I'd post only after the credit card dispute is filed, not before, and keep screenshots/emails organized in case they respond publicly.

    GoFab

    GoFab

    5.0
    (37 reviews)

    Another fine craftsman, found on Yelp!…read more I found GoFab when searching for machine shops and metal fabricators on Yelp. The reviews looked great, so I did my usual armchair vetting by checking the reviews on Fakespot.com, a website that verifies the legitimacy of user reviews. GoFab is rated "Grade A"! I wanted to replace an automated front door lock with a newer wireless model. The only problem was that the newer lock face plate is smaller than the old one. This would leave exposed screw holes in our door which would be obvious, even if patched. I needed a custom decorative plate to cover the old holes. I stopped by GoFab and met Jason, a surprisingly young man for being proprietor of such an advanced shop. He instantly understood what I wanted. Within two days he emailed me a detailed shop drawing of my piece. It was exciting to see my idea one step closer to reality! I should mention that this was a bit of a rush job which Jason finished for me in ample time. The finished product is beautiful and fully serves its purpose, the cost was reasonable and Jason is an exceptionally nice person. I am happy to recommend GoFab and to add my 5-Star review to their growing list of perfect reviews.

    This is my second time having Jason commission me something. He always does a great job! His work…read moreis very accurate and quick. He does a very beautiful job and you can tell that he really enjoys his work. I commissioned Mirai's Blood Sword from Kyoukai no Kanata and it turned out exactly as I pictured it! It was the correct length and the curves were very nice. He even beveled the edges to give it 3D dimension. The only thing I am concerned about is the blade being too heavy for the handle. Other than that, it was beautiful! I would definitely commission Jason for future products. I have been recommending him to some friends as well. If you have a project, you should ask him for a quote!!

    Maxtek USA - productdesign - Updated July 2026

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