Needed replacement head light bulbs. In a rush on my way to work. Stopped by Auto Zone, the guy…read moreat the counter looked up which bulbs I needed and directed me to the display. There was a display for led head lights but no led bulbs out. So I grabbed the best incandescent bulbs and walked back to the register. Asked if they had led bulbs and was told yes, they are kept behind the counter. Asked for the led bulbs and replaced the incandescent package on the display. Out the door in about 5 minutes with the correct led bulbs that carry a lifetime warranty. Reasonable price quick and efficient service, helpful cashier/advisor. I'll definitely return.

Came in for a pair of windshield wipers and Isaiah assisted me installing them…read more As a Combat veteran thank you Isaiah for helping me. Jose

I have brought my F150 here multiple times and every experience has been great. I never have enough…read moretime and they are always efficient, communicative and return my vehicle complete quickly. I love the app and emails. The reviews that are negative do not make sense...know the value of the service. I have brought my truck here for tires, basic maintenance, smog etc. I do not expect them to troubleshoot complicated issues quickly. I will keep bringing my vehicle here for friendly, fast, effective service.

I came to Pep Boys for a simple tire installation on my 2025 Honda Pilot Trailsport -- tires I had…read morepurchased through Tire Rack and shipped directly to this location. What followed was one of the worst consumer experiences of my life, involving an unnecessary $2,247 repair, discarded property, and damage to my vehicle that required a Honda dealership to diagnose and document. My vehicle drove flawlessly for hundreds of miles before Pep Boys ever touched it. During the tire installation, they informed me my wheel hub was damaged and needed replacement. I was under time pressure with a camping trip the following weekend, so I trusted them. They told me they would source OEM parts directly from Honda. The total? $2,247. What I got instead: 1. MY TIRES WERE DISCARDED WITHOUT MY CONSENT. I had planned to sell them -- they had significant tread life remaining. Pep Boys threw them away and told me it was too late to recover them. That is not their property to dispose of. 2. THE VEHICLE WAS RETURNED TO ME DAMAGED. When I picked up my car, the dash was lit up with multiple warning lights and error messages. I could not change drive modes, AWD was non-functional, and I could not even open the power tailgate. When I raised this with Pep Boys, their explanation was that the car was behaving as if it had been in a collision. That is not an explanation -- that is deflection. 3. HONDA CONFIRMED THE DAMAGE AND THE DECEPTION. I took the vehicle to the Honda dealership, where an inspection revealed the hub replacement had been performed with poor workmanship and -- critically -- non-OEM parts. Pep Boys explicitly told me they were sourcing parts from Honda. That was not true. I came in for a tire mount and balance. I left $2,247 poorer, without my tires, and with a damaged vehicle that required dealer intervention to assess. I have never been such a clear-cut victim of incompetence, dishonesty, and disregard for a customer's property and safety. I am formally requesting that Pep Boys corporate review this case in full. I have documentation from the Honda dealership confirming the findings above. This is not a complaint about a bad experience -- this is a complaint about conduct that caused real financial harm and left my family driving an unsafe vehicle.

Vic is very knowledgeable, straightforward, and highly aware of Focus RS specific quirks.read more

Came here late last year to get my clutch replaced on my Fiesta ST. Also helped with other…read morediscrepancies they found and notified me via email and phone call! Overall, if you want oem, quality customer service, and timely service this shop is your spot.

Bought a battery earlier at O'Reilly on Imperial Hwy. Battery apparently died within the warranty…read moreperiod (it happens). Took the battery back to O'Reilly. Issac charged the battery and confirmed it couldn't hold a charge, it was dead. He quickly gave me a replacement and I was on my way. Service at this store is first rate. Both Issac and Phillip treat their customers well.

I bought a battery from this store about a year ago. The other day, my vehicle wouldn't start--the…read morebattery was low. I put it on a charger, but it only reached 12.6 VDC and couldn't hold the charge. An hour later, it dropped to 12.2 VDC, and continued to drop. I swapped in a battery from another vehicle, and it held steady at 12.8 VDC. No issues. So, the battery wouldn't hold a charge. I brought the original battery in for warranty. What happened next was honestly baffling. The employee wouldn't even look me in the eye as I tried to explain the issue. He interrupted me and said, "I don't care about any of that. I just test it." I asked, "So you don't want to hear the issue?" He repeated, "No, I don't care about any of that." OK, He doesn't care . . . I guess I just stand here, say nothing . . . wait. Then he plugged in their test unit and said, "It needs a charge." I told him it had already been charged. He replied, "You didn't wait long enough--it takes an hour and a half." I explained it had been on the charger all night. His response? "It's your alternator." Oh my God! I told him I know cars and electronics, and I had data from both the working battery and the one in question. He shrugged and said, "It's policy," with a tone that made it clear he had zero interest in helping. Not once did he make eye contact. This wasn't just poor service--it was astonishingly dismissive. Do they train their staff in customer service? Do they understand how charging systems work? Do they know the difference between a battery that's low and one that can't hold a charge? Apparently not. In the end, I was out of luck. And honestly, I could've accepted that, doubted the warrantees on these things are real at O'Reilly's anyway, if I hadn't been treated with such disrespect. When did "I don't care" become something you say to a customer? The night before I had already priced batteries around town because of my doubts. So it was easy for me to just go down the road. I bought a new battery (for far less than the same one at O'Reilly's) from someone who was actually pleasant to deal with, dropped it in, and everything worked perfectly, tested the voltages, good, load good, started right up, charges good. Problem solved. Long-term solution? Avoid O'Reilly Auto Parts, especially this location. I've had issues here before, but never anything like this. There is one person there who's decent, but unfortunately, I wasn't dealing with her. O'Reilly Auto Parts: those warranties they advertise may not mean much if "policy" overrides common sense. O'Reilly Auto Parts Placentia: the "I don't care" customer service model is a bold new strategy... one that customers should absolutely avoid.

Love this place! Donny is the man. I came in for a new car battery. Donny checked it for me and…read morereplaced it with no problem or extra cost. (He didn't have to)! Cool dude to talk to and very appreciative for him and his service. I will definitely be coming back here forever! Thanks Donny!

I bought oil and oil filters from this store on numerous occasions to be installed by PepBoys (they…read morewere right next door and PepBoys did not carry the parts). Advance Auto Parts looked up the part numbers for my vehicle which I purchased. It didn't occur to me that I should have looked up my own part numbers to verify because I thought their system should be accurate. Buyer beware, they were completely wrong. not just once, but multiple times! My truck uses a M1-212A filter and 15W40 oil. The first time I purchased oil/ filter from them, they pulled 0W20 oil and M1-102A Filter. The second time, they pulled the same oil and a M1-110A filter. Sad part is that PepBoys didn't think to verify the parts either and installed them anyways. What is wrong with these companies? No telling the damage that was done to my 2024 Duramax. 2 lessons learned here: #1 Do your homework yourself when buying parts and do not rely on the store computers or employees to pull the right parts. #2 Don't buy from Advanced Auto Parts online or in-store!!!!

Thank to Cherry For getting Me all straight for My Big…read moreNFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew

I would like to express my sincere gratitude to Cherry for her consistent assistance during each of…read moremy visits. She is always available to provide support, and I truly appreciate her willingness to lend a helping hand and her extensive knowledge.

Mike has helped us when ever we needed it. He builds and cares about race engines because he is a…read moreracer. We found 20% more HP, torque, and better response over another major engine builder. He's not the cheapest (which you shouldn't want), nor the most expensive. If you have a race car OR off road toy I highly recommend.

I called and asked for help with a custom fab project and they were very friendly and willing to…read morehelp. I brought down my parts and was greated with a smile and was able to pick up my parts the same day. Very fair pricing and great work! I am very pleased and would come back without hesitation. I would highly reccommend them. Great shop, very clean and great cars and parts to drool over.

Corbin was such a phenomenal salesman, he was personable, knowledgeable, and super kind!…read more had a great experience with him 10/10 recommend !!

My 5 stars is based on customer service provided by Nathaniel. He was very friendly, knowledgeable…read moreand professional. Thanks for your proactive helpfulness and smooth car delivery, Nathaniel!

Extremely happy with the work they did lowering my VW Golf at Eurosport accessories in O.C…read more The only thing better than their customer service is the work they did on my car!

Excellent service. Only shop I trust to work on my MK4 VW R32. The guys are cool too. Vik,…read moreinstalled my coilovers, control arms, x-brace and lower front stress bar. I definitely recommend this place to work on your European cars

Great service very straightforward really impressed…read more Highly recommend them for all services not just speciality stuff

AU Tuning is the only place I bring my vehicles for service or routine maintenance. The staff here…read moreare knowledgeable and forthcoming of any repairs or issues needed during said inspection. I honestly prefer this place over any dealership or service center. My decision is based on past experience. The honesty is what didn't just make me a customer but a clientele of this establishment. The moment you walk in it feels like you're getting the attention you deserve as a customer. All eyes and ears are on you, they make you feel welcomed. They provide attentive service and support. The team here are dedicated to providing exceptional customer service and satisfaction. Location itself is always cleaned and maintained with easy parking and accessible walkways for those in need. This is the only preferred place we like to bring our cars. The diversity in knowledge has allowed us to also bring our Land Rover in for maintenance and service in the past.