I would like to express my sincere gratitude to Cherry for her consistent assistance during each of my visits. She is always available to provide support, and I truly appreciate her willingness to lend a helping hand and her extensive knowledge. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Orange, California

Thank to Cherry For getting Me all straight for My Big NFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew read more

O'Reilly Auto Parts - Before new batteries...!! - Auto Parts & Supplies Near Me - Orange, California

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Erick is the best! Came in 2x this weekend... 2 different cars with issues. One was warranty issue & Erick was so helpful & kind. Both times parts were in stock & able to get back on the road! Really appreciate the customer service. Thank you! read more

This has been my go-to for (almost) everything auto for a while now. While they don't always carry what I need, I find what I need about 80% of the time. The employees have always been very helpful, and you never feel rushed. It's very clean and well organized. It's on a busy intersection, so depending on where you're heading after, you might need to make a U-turn, but that's almost everywhere when you're on Tustin Ave. read more

Excellent from the gentlemen who works here. The store is clean and shelves are fully stocked. The staff is very helpful and kind. I will be back to his location from now on. read more

Went to O'Reilly Auto Parts 7:30 on a Sunday morning to checkout my car battery. Viv was opening the shop up and she came out and helped straight away. She checked the battery and also the alternator. Viv determined that the alternator was dying and actually died at the shop. After I was unable to contact my mechanic, Viv recommended Johnny's Mobile Auto as he'd helped her out a few times. Viv ordered the Battery Alternator and it arrived exactly when she said it would Johnny did a great job of replacing the battery and alternator and Viv did a great job. Viv was very professional diligent and helped ensure my car was up and running from start to finish. Fantastic customer service! read more

I went to O'Reilly last night with my mom because I had an issue with my vehicle. The gentleman that assisted me, Marvin was very knowledgeable on what kind of oil I should put. He then proceeded in helping me in putting the oil and asked if he was able to place the headlight bulb for us and he did! Not sure if it was possible but that action that he did for me was very kind and appreciated. Marvin, I appreciate your service. You went above and beyond. My mom and I are very grateful. read more

Terrible service. I had purchased something on their website, the email said to return it to take it to a store. The whole staff could not figure out how to return the product. The hey made me feel like it was my fault. Corporate needs to educate their employees how to handle a return. read more

This place is the worst one. The clerk sherri didnt know anything. Rubbed me wrong from the get go. This is the place these morons ask if its a 4x4 for wipers. Go elsewhere, walked in to purchase o2 sensor, tried to upsell me on one that was 109 when they had OEM in stock for 60! Wtf kind of business practice is going on here!? Then they proceed to ask if i know what im doing?! Like dont you belong at a mc donalds counter with your lackadaisical effort!? This place is cheeks. Go elsewhere, the Oreillys on chapman is better. Still cheeks tho. But cant beat their warranty. Thats it. read more

Manager Dave took care of my situation quick, friendly and showed he cared... What more could I ask for!!! :) Wish all staff can be pleasant and helpful like him as a role model. read more

Great staff that know what their talking about. Erick, as well as the additional associate (didn't catch her name) not only helped me identify my cars concern but went the extra mile to assist me with my issue. 5/5 star service! read more

Had excellent service today from Oscar and Juan on a difficult issue. These guys had the expertise to resolve this problem which required a lot of improvisation. This is a great store to visit when you don't have all the knowledge and experience you need to get the job done. read more

O'Reilly Auto Parts - the service counter - Auto Parts & Supplies Near Me - Orange, California

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Stephanie was amazing today, helping me with brake lights and windshield wipers. She was knowledgeable, professional, patient, and what a spirit of kindness toward older people. Her performance is a tribute to the management of this store! O'Reilly Auto Parts is a fine brand for their products and service. read more

Eddie was so helpful. I work right next to an Auto Z***, but always get so much better service here it was worth the drive. I always feel confident when I leave because I know they always do the right thing. Eddie had a wonderful personality! He never acted annoyed just kept smiling and doing a great job! read more

Sales representatives were very helpful. Store was clean and organized. Parts needed were not stocked, but clerk assisted with how to get parts and where. read more

Eddie thank you so much for your amazing customer service and helping us test and install new battery!!!! 100% appreciated your service today! read more

I went there on Tuesday 5/24/22. I had my oil changed that morning and the oil cap was not put back on. Fortunately it was still under the hood. I had @ 2 quarts of oil splattered across my engine. I walked into O'Reilly and was assisted by a totally gorgeous girl with long black hair. Totally competent. Such a breathe of fresh air. Offered me a loaner funnel and I didn't even ask, and she had already started ringing up the next customer. She is very efficient. I still had to go back to the place that did the oil change and fuck up their day. read more

O'Reily on Collins and Tustin in the city of Orange. I appreciate the great customer service I received from a young lady named Lily . I was buying oil but she also helped me with my alarm battery for my car . Thank you lLily for your professionalism. read more

I just finished trying to purchase windshield wipers. I told him what kind of car I drove they sold me the wipers and I came out to my car to try to install them. My wiper blade came off easily. When I tried to install the one they sold me it did not fit. I went back into the store and a different person helped me. She was about to sell me a different one when I noticed that there were two extra clips inside the pack. She said they wouldn't work but another worker came over and put the replacement clip on the wiper and I tried again to install it. I then went out to my car to install it and it did not fit again. They were about to sell me a third when I just said please just refund me. I also asked where else I could get windshield wiper blades to which I got no answer. I would not recommend them to anyone. read more

After AAA gave me a jump and convinced me that my battery was fine an hour later my truck barely started. I decided to go to O'Reilly's and even with 30 minutes till closing they still helped me! Juan and Oscar tested my battery four times and showed me the outcome each time that it was bad, they gave me three different options for a new battery and even replaced it for me 10 minutes before they closed. I am so thankful that they were willing to help me otherwise I would've been stranded again. Don't waste your time with AAA for battery needs, just go straight to O'Reilly's read more

Very competent staff. I needed snow cables / Chains for a trip into the local mountains. They had a nice selection. I choose the cable type for my Toyota Highlander. They worked very well. Very Satisfied. read more

Juan is the man! Came in with a dead battery and he helped me out with everything! Had such a horrible experience with my roadside care earlier and he really made my bad day into a better one! Thank you so much for your genuine care! Excellent customer service and would come back again! read more

I went in to replace my key battery. The place was slammed with people needing help and Elizabeth went over and above to help me. A+ Customer service here. read more

This location has great customer service very knowledgeable staff and very helpful as well !! I also like the pricing and the products they carry . I like the cleanliness of the store and the ease of finding things . I reccomend this location if you are in need of any car parts or accessories. read more

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Elizabeth and her team really new auto parts professionalism, courtesy, and helps to get me and my family the very best deals on the available inventory. Highly recommend this location. The entire team does such a great job, easy parking makes this location good for the entire family. Please go see Jose and his team for a quality automotive excellence read more

Special Note: they treat women WELL. This matters to me a lot, and I can't tell you the number of auto garages which still treat women like we are idiots about cars. Gerardo helped me and was SUPER helpful. Plenty of parking. TIP: Take the Quincy Street side exit if you want to turn left onto Tustin ave. read more

They had my part in stock (unlike AutoZone) and the people working there are nice, helpful, and professional. David helped me a lot and installed my part on my car and made sure it was working. I really appreciated that. Great and exceptional service. This will be my go-to place in the future for auto parts. read more

David was awesome. Came in with an issue and was diagnosed and out the door in 10 minutes. 10/10 would recommend. Thanks for your help with my Audi! read more

my Name is Tenisha I pick up part's for a dealership who does a lot of business with this place. First time ever having a problem Moses I believe that's his name decided he wanted to have an attitude on the Sunday afternoon which I really didn't understand because we asked him if they have some primer in stock he did not go over to the shelves he didn't even look online he just said no and then thought it was funny to me that's horrible customer service. The other gentleman who we always do business with is very friendly and helpful. Not Happy At All read more

This place freaking sucks. The employees here are clueless. I lost my receipt and just needed a simple $10 part swapped because it wasn't working well but the manager gave me the run around and made it seem like I was asking him to give me his kidney. Never shopping at an O'Reillys ever again as every time I call these establishments the employees are rude and clueless. I guess the $13 an hour is really worth it huh? Sticking to buying my stuff online, where I don't have to deal with terrible employees. O'Reillys District Managers should really pay more attention to who they hire. read more

Do not buy stuff at O'Reilly they will rip you off. I waited 20 minutes to buy snow chains there and I paid 89.99 before tax and then I found them in Yosemite for 49.99 before tax we didn't use the one from O'Reilly. They refused to take them back. I'm including a picture of both receipts take note they can rip you off and then they won't take it back. Buy your stuff anywhere else but there. read more

O'Reilly Auto Parts - O'Reilly $89.99 - Auto Parts & Supplies Near Me - Orange, California

This is now O'Reilly Auto Parts, even the old Kragen signage is gone... I walked in to grab some oil for the Caddy and there was one greasy guy sitting on the counter, one behind the register, and another in the back... Had my hands full while the guy behind the counter leaves in order to go looking for tie-downs for a customer. Guy sitting on the counter stares on blankly. I ask if he can help me. Not a chance. Managerial guy comes out of the back. Takes the cashier and customer to where the tie-downs are located (why didn't he just take the customer) while I continued to wait... and guy on the counter didn't feel like being a help. Finally guy comes back to the counter. Not a "hello," no "sorry for the wait," or "how are you" in sight. Just "slide your card," which I did gladly. After these three words, the conversations continued in Spanish. At the risk of sounding like an a-hole, after leaving, I felt like I had visited an autoshop in TJ. I would've left 1 star, save that I actually like the physical store and their deals... I guess this is just what customer service has come to. I shouldn't complain =/ (ps -- updated address and name with Yelp, should show soon. this is the location on Tustin/Collins) read more

Staff was friendly and helpful. Even though it was busy, service was good and I didnt have to wait too long. I'm usually not talkative and I appreciate the cashier not trying to sell me anything. read more

Crappy service. Couldn't understand me because of an obvious language barrier so they claimed it was "dealer item" without even knowing the part I was looking for. I speak perfect English btw. read more

I hate giving crappy reviews but I just waited 10 minutes for someone to help me. No one came out. Not even a "be there in a minute". Somebody was walking around in back and saw a bunch of standing there and still wouldn't acknowledge us. A guy behind me got pissed and threw his stuff down & left. I finally gave up and left and the poor guy in front of me who was waiting who knows how long left after me. You lost 3 paying customers tonight O'Reilly and I think the 2 behind me were about to follow suit. I will never come back here. read more

This place is friendly, got some good people got windshield wipers and I could not install them so got one of the guys to help out, Also I had an engine light on and the same gent that helped before came out and did his thing and Wala, engine light was gone. Temp solution but better than looking at that little red engine light on. read more

Best customer service, helpful staff that are always willing to help. I walked in not knowing what type of part I needed but the staff made me feel completely comfortable! They not only gave me what I needed- Richard installed the break bulb for me- now that's customer service. They are the best! You can always count on them for honesty and outstanding customer service! read more

Horrible service. Rude employees. They post a sign that says they do free wiper blade installation but nobody knows how to it.

All star service. Juan helped me out with my brake light issue. Went above and beyond and fixed it as promised.

This review is based solely on the service I received today. I had a tail light out and needed to get it replaced, not only did the guy at the counter find it for me he even went outside and replaced it for me. The bulb ended up getting loose and falling in the panel, he offered to get me a new 2 pack of bulbs but told him not to worry about it. I wish I had gotten his name but all in all I had great customer service today! read more