Iron Bridge Heating and Air have been the most professional and honest company I've ever worked…read morewith. Always on time and very efficient. My YORK A/C was giving us trouble, during the hottest day of the season. They came, fixed it, and we're back in business. Very reliable company! Highly recommend!!

I was driving on Staples Mill Road on Thursday 2/17/2022 and this idiot of a driver is weaving in…read moreand out of traffic...While it's raining. The guy just had to get to the front of the traffic stop as fast as possible. What a douche bag. Putting everyone at risk. I hope it wasn't the business owner. Regardless...why use this company if they employ rude and obnoxious drivers?

Called these guys up on Veterans Day because our heat pump was having an issue. Our house got down…read moreto 64 inside when it was 25 outside! Turns out there was an electrical issue that wasn't communicating with the thermostat. Brandon's as the tech who came out. Before entering our home he put shoe covers on so not to track in debris. Thankful they have 24/7 service with technicians on call after hours. It was $149 for him to come out and do a diagnostic, and he scheduled for a sales guy to come out the next day to talk numbers about installing a new heat pump and thermostat. Very professional technician and explained things to us as well as over the phone.

An amazing dissapointment…read more Pro: The time frame between my heat pump failure and the install date was short. Con: Shorted out the circuit boards on my air handler and the indoor thermostat. Cost for replacement of those components through Air Excellence was quoted $1,200 parts only. Cost of replacement from another company $325.00 parts and labor for install. Cost of parts from trane directly $175.00 The price gouging and extreme markups were extremely disappointing. This has happened to numerous people (37) since my Nov. install. It's your choice but I will not be contacting them for any work in the future.

Tailored Air Systems was a great choice for fixing my AC unit. They were able to get me on the…read moreschedule that same day my AC went out. Since they keep parts on the truck I had my AC back up and running in no time. They were both very informative and upfront with cost.

Our AC went out last week (of course when it was super hot) & this company was recommended by our…read moreneighbor. Gave them a call & someone came that afternoon & got us all fixed up! Very pleased with this company overall, they have our business!

My ac stopped working mid day on a Friday. Had a friend strongly recommend me to contact Mr.Frost…read moreafter they had a great experience using his company. Reached out and surprisingly he was able to come out same evening to fix my unit. Mr. Frost was professional, courteous of my time and property, reasonably priced, and explained the problem and fix to me. Will use this company moving forward! certainly didn't regret making the call.

After extensive consideration and a year of patience, I'm penning this cautionary tale about my…read moreexperience with Q&A Heating and Cooling. My hope is to provide a clear window into what started with promise but ended in disappointment. Initial Expectations: I hired Q&A over a year ago to install a new HVAC system in my historic 120-year-old home. I was misled by their glowing reviews, anticipating a job well done. The contract was clear and included the installation of 2 SEER 16 units, 2 iwave units, removal of an ancient furnace, and installation of a pull down attic ladder. The Reality of the Installation: The onset of issues was swift. The carelessness during installation led to several shattered plaster walls and ceilings, a testament to their inexperience with historic homes, which they failed to communicate. They failed to box in the exposed ductwork, leaving a metal intake duct literally taped to the wooden floor and plaster wall (you can see this in the photos). When installing the attic door, they cut a power line to half of the upstairs, which they said that they would repair and never did. I have been without power in two of my bedrooms for literally a year. Calls to the owner, who oversaw the project, have been met with denial and unfulfilled promises of callbacks for scheduling repairs. Contractual Deviations: Contrary to the terms of the contract, the old furnace was never removed, the iwave units were never installed, and one of the outdoor units isn't the SEER 16 model promised (You can see this in the photos). This breach of contract is not just a matter of technicality but one of trust, as they cannot reasonably claim that it was a mistake or oversight. Attempts at Resolution: My attempts to collaborate on resolution have been ignored. Over a year of attempting dialogue has led me to this point of public discourse, hoping for a resolution that now seems unlikely. Lack of Follow-Through: The installation of an attic door was mishandled, resulting in a damaged product and a ladder that doesn't fully extend. The absence of post-installation inspections or guidance left me without critical knowledge about the systems installed in my own home. They informed me that they would be doing maintenance after installation and have never followed through with any appointment that has been set (and several have been set up). I have offered to pay for the maintenance and yet no one follows through. The filters are held within the blowers and are not within the air intake vents so they are not straight forward to replace or maintain. Again, Q&A offered no education on this and, instead, promised to come out regularly to do the maintenance. Divergence from Positive Experiences: It's perplexing to reconcile my ordeal with the sea of five-star reviews. I'm left questioning whether my experience is an anomaly or if others simply haven't voiced their discontent. Acknowledgement of Positives: In the spirit of fairness, it's worth noting that Q&A did initially communicate effectively, work with apparent efficiency, and they did install the systems--albeit not quite as promised. The Photographs' Tale: I invite you to view the attached photos. They are a silent yet vivid narrative of the quality and outcome of the work done. Final Words and a Call to Action: My advice to potential customers is to consider the breadth of experiences, not just the positive ones. The issues I've faced may well be yours if due diligence is bypassed. A substantial investment of over $26,000 warrants a level of service and professionalism that I unfortunately did not receive. If you're in the market for HVAC services, especially for historic homes, I implore you to scrutinize, ask the hard questions, and ensure your chosen company has the requisite experience and integrity. Conclusion: My intent isn't to disparage but to inform. It is a heartfelt account from a customer who believed he was in capable hands. I wish for my experience to be an outlier, but it's a risk I urge you not to overlook.

"My heat went out and I knew just who to call, Q & A Heating and Cooling. Mr Ronald Oliver arrived…read moreon time, he was very professional, and explained everything clearly. The issue was resolved efficiently, and my unit was back running. Overall, I am very satisfied with the service and would highly recommend Q & A Heating and Cooling to anyone in need of HVAC services."

2nd time using this company and they have saved me again! My air went out last night and I called…read morefirst thing this morning. They had an opening and would be able to come out today! Their work was quick and fair priced and now I'm basking in a cooling house. Shout out to Chris E. for his excellent service! Will definitely call you guys when it's time to replace the whole unit.

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

This company was assigned by Cinch home warranty for a claim on my air conditioner. My technician…read moreKeith was timely, professional and helpful. Got the job done right the first time. I would recommend this company ten times out of ten.

People very nice, however they were the second company sent by my home warranty. I had mentioned an…read moreissue with the breaker, so they only really checked the ampage on the unit, nothing else. Breaker is fixed now, but unit still not working. Would have been nice if they have checked the rest of the unit just in case.