I have rented here twice now and the experience has been absolutely amazing each time! Loni, the manager, even remembered who I was!! I was shocked, so many people come in their doors! I rented a 2015 Kia Soul and went to St. Louis for the 50th Anniversary of the Gateway Arch! The car was very clean. I do not smoke or drink and the car had no remnants of either thank goodness I would have freaked out. I dropped off late at night and put the keys in the drop box. Simple and easy. The process couldn't be any simpler! Mayfair Rent-A-Car is simply the best car rental facility for those weekend trips and getaways we all need. I will never use another facility in Kenosha period. read more

Easy-as-pie. Parked the rental van, dropped off the keys in the drop-box, and we're off! read more

I would never recommend nor will I rent from Mayfair Rent-a-Car in Kenosha Wisconsin ever again! I reserved a CAR on December 2nd for pick up on December 24th. On December 23rd I get a call from Mayfair telling me all they have for me is a Suburban! Now I'm a 5'1" tall 57 year old woman who drives a Nissan Sentra and they expect me to drive all the way to Ohio to visit family driving something that looks (and handles) like a BUS! They basically left me hanging as it was a holiday weekend so I was forced to accept the apology and very lame excuse of "we rented out 50 vehicles this week and we'll see if we can get a car for you from the dealership that we receive cars from" which by the way never happened...I was stuck with the BUS. Reservations are a complete joke since they give you what they want ..not what you reserved! read more

Very unprofessional. I made my reservation online and declined the insurance, as I always do when I rent a car. When I showed up to pick up rental the guy told me they "require full coverage". What a lie. I had to wait 20 minutes for help. I told the manager Loni I had an appointment after standing there for several minutes with no one even acknowledging me. She curtly replied "we'll be right with you" as she continued to gossip about previous clients. When she was done she locked herself up in her office. I won't rent from here again or recommend it to anyone. The wiper blades were also the cheapest you could get. If there was any type of weather they just smeared it. read more

They had the cheapest price on Priceline/Hotwire/CarRentals.com, and it was a good deal. However, I was very disappointed by some of their policies. I have used rentals 6 times in the past year due to traveling for work and this is the first time I went with Mayfair. I don't have a credit card, only debit cards and they have a policy of a $250.00 hold ABOVE the total price of your rental and deposit. Plus they needed a copy of my current auto insurance, even though I purchased coverage through their company. And they needed a copy of my utility bill, which was okay by me. As well as a copy of my most recent paycheck stub. I feel that is pretty intrusive and seems a tad outrageous! Plus, because I don't have a credit card, they can't rent a SUV to me, but I was able to get a minivan. Which was fine, however that again makes no sense considering the total price of a minivan rental was higher than the SUV rental. I did insist that they give me the minivan for the SUV price, which they agreed upon, however this all seems a little overboard. The 5 previous times I've had a rental it was through Enterprise (one being out of state which had a hold policy for out of state drivers of $200 which INCLUDED your total price) and never have they asked for an utility bill, check stub, proof of insurance (as long as I purchased their coverage). This is nothing against the saleswoman, as she was very nice and helpful. Or against them giving me a Minivan instead of a SUV (even though that didn't make a whole lot of sense being they had 2 SUVs available, so it was purely because of the lack of credit card) However, maybe these policies should be looked at again as they seem a little overboard. I won't be renting from them again, even if they are the cheapest... Just because I choose not to own credit cards by my own preference, should mean I'm asked for everything but my first born child. read more