Service for their products is literally non existent! Been calling and calling and also filled out…read moreform on line. No response to fix broken appliance. They don't stand behind their appliances. There goes shopping local!

I purchased new whirlpool kitchen appliances. The burners on the oven range are terrible really…read morehard to regulate. I called the store and complained I was told I had to call the warranty company, surprised me cause when I purchased them I was told they would take care of calling the warranty company. So I called warranty and was told they only have 1 person in Bismarck for fixing warranty problems. This person is not the easiest person to work with either. He did change something on the back of the range and it seemed to help some what. I will not be buying anything at this store again. Sandy M

I've been a Best Buy customer for many years and have enjoyed the service and quality of products…read more That said, my most recent encounter was less than pleasant. While my sales agent/manager Tracy Ackland was exceptional, trying her best to work out a complicated delivery and relocation of a washer, we were not able to come to a perfect arrangement. However, I was assured a morning delivery would be manageable tomorrow. Instead, I got an AI response that my delivery would be between 2:30 and 6:30 pm. This was unacceptable so I called in to request an earlier delivery. 1st of all, your AI service is the worst I've ever dealt with and it took me 1/2 hour before I could reach a human. I should have stuck with dealing with the bot, because the human was clearly less qualified to deal with a customer complaint than the bot. Rude, foreign, unapologetic, unwavering, unhelpful, rude. You have completely inconvenienced me by this and I will likely cancel my credit card and take my business elsewhere in the future. Once again, Tracy was magnificent. Everything else about this experience was deplorable.

Answer the phone!!!! Next to impossible to to actually speak to someone in the store. Completely…read moreunacceptable for a business.

Prices are unbeatable, looking at competitors it's not even close. The sales team doesn't push…read moreanything you don't need onto you. The inventory is expansive already and after being in quite a few times seems like they're always trying to improve on an already great selection. Our gas range and our dishwasher feel like a steal for the price we were able to secure with how dependable and powerful these machines are I'm going back for any of my appliance needs!!

I needed to upgrade my dishwasher so I stopped in. They had a great selection with low prices. They…read morewere knowledgeable and provided great service! I ended up finding a very high end dishwasher for a great price. It works great too!

Knowledgeable, great people. I brought my sewing machine in for what turned out to be a minor…read moreissue. They fixed it on the spot, explained to me how to avoid the problem in the future, and didn't change me anything for the repair. (And unlike some places in Bismarck, I didn't get any side eye for being a guy who sews.) They also have a good selection of vacuum cleaners for sale in the store. Their prices are good and, unlike the big box stores, theirs come with a warranty and they'll fix them for you if needed. They have a little parking lot. Their entrance is from the parking lot, not the main side of the street that their address is on. It's actually a little hard to see where they are until you drive past it, because of how the sign is angled -- I'll post a pic to clarify. I'd definitely recommend this place for your vacuum and sewing needs in western North Dakota.

J&R is the best sewing service business in town! From friendly employees to amazing customer…read moreservice, not to mention amazing technicians that can fix everything from sewing machines to vacuums and anything you need fixing or tuning up! I always bring my vintage sewing machines to be serviced at J&R. Chase is my go to technician. He is amazing at what he does! If the issue with your sewing machines is fixable, he will make it happen! He has an amazing amount of knowledge and he has so much passion for what he does, I appreciate that in a technician, thats when you know your machines are in good hands! I would recommend J&R to everyone because they are the best of the best in what they offer and do!!

I had a dishwasher under warranty and the manufacturer was giving me the run around on getting it…read moreserviced. I called a few local service companies and Josh from Appliance Solutions agreed to take a look at it. He was honest, and up front on what he could do to help. He was a great communicator on where we were in the process. And in the end, he and his team came thru with the part to fix my dishwasher. I am so pleased and would highly recommend Appliance Solutions!

We bought a high end Whirlpool dishwasher from Lowes to replace our Samsung dishwasher ( a 2 1/2…read moreyears old piece of junk), also purchased from Lowes. This time we purchased the extended warranty plan direct from Whirlpool. Because we ranch 35 miles north of Bismarck, Lowes wanted $180 for installation, which we declined. My son and I installed the new Whirlpool the next day and discovered it was not receiving water in the wash tub, although the line checked out fine. We called Whirlpool and they in turn contacted Appliance Solutions and provided us with a number and point of contact, Joshua. Although it took him a few days to get to us (early season blizzard), Joshua was very professional, had a new water inlet solenoid and was meticulous about his work. We highly recommend him and his business. Rik and Kari, Triple J Ranch, Wilton, ND

purchased all new appliances, they were damaged, after blowing smoke up my a@# for several months…read morethey decided they would not replace them even though it wasnt done by me! go elsewhere and dont waste your hard earned money on this foolish unprofessional company.

terrible customer service, bought here so i could stay local and will never do that again. spent 4k…read moreon a stove, and they wouldnt help me with a $69.00 installation issue. stove was delivered and didnt work!! then they charged me 69.00 to come back out and fix what they installed wrong in the first place. called manager and he hung up on me. hate to say it but got much better service from sears. ended up buying all my other products there. stay away!! terrible customer service!!

I love going to ACE hardware store! Today I went with just a pice of a small metal that I had, to…read moresee if I can find something that's closer to the size of it. Of course I was greeted with a smile and "what can I help with?" I had the pleasure of being helped by Michael today!!! He went above and beyond to help me find what I needed and he didn't give up until he found what I went there for! Thank you Michael for your outstanding help and customer service, ACE is lucky to have you!!!

Ace has terrible warranty and refund practices. They don't honor "ace" warranty, it's whatever the…read morestore wants to do. You don't get rewards points for most purchases and they don't put your purchases towards your rewards points anyway. Even if you specifically ask them to they still botch it up. I will not spend another dollar on that store.