After contracting to clean an apartment for a move-in, with specific requests to focus on cleaning…read moreand wiping down cabinets and drawers, the "final product" resulted in the photos below. Despite countless emails, phones calls and texts, the job was not completed to any level of satisfaction. They offered to help fix the issue, but not in a timeline that was convenient for work purposes and stated that "they did the job asked". I had to hire a new cleaner and requests for a reasonable refund were ignored. I would NOT recommend.

Lauren and Mike were phenomenal. They worked hard for the entire time and checked in with me to…read moreensure they hadn't missed any spots that I had expected them to get. They were also very receptive to feedback regarding products, equipment, and any spots I had concerns about. They went above and beyond for my basement flood clean up and spent extra time working (for free) to clean some of the spots that I wasn't even expecting them to do! Overall, I am very satisfied with the job that they did. I do believe that they needed slightly more equipment than they had to complete the job in the time frame they intended to which is the reason for the 4 stars. However, they completed the job in a timely manner and ensured it was to my liking before they left!

Great service! Nice interactions, on time, and very clean. Will use them again !read more

Had a great cleaning done by Jayllium. I am a young working professional and I try to keep my place…read moretidy but for hard to reach areas I tend to let someone else take over. Jayllium did a good job at getting at those areas. I was present during the whole cleaning (working from home) and Jayllium was very pleasant to be around and didn't disturb me at all. She brought her own cleaning supplies which is nice. At the end, she gave me a checklist to review so I could understand the tasks that were performed. All in all, I recommend Haven!

Theresa is responsive and reliable. She and her team left my home looking good and smelling nice!…read moreHer ocd is in line with mine lol...my windows and floors are so shiny I can see my reflection.

I REGRET ever bringing this company into my home! Hired them for a premium move-in clean of a…read morecompletely empty and clean apartment, expecting attention to detail and sanitation. What I got was the opposite, they left the apartment dirtier than before! One cleaner showed up with her teenage son, who was shirtless and sitting in the middle of the apartment when we arrived. Despite charging me for 8 hours, they stayed for 4 hours stating it's a team of 2 professionals... When I returned after the cleaning, most of the apartment was UNTOUCHED including basics like the vanity or appliances! I brought this to their attention and they sent the team back but I wasn't there. I came back the next day to find a horrible smell, and the toilet had been used and left unflushed, with pee stains on it!!! Absolutely disgusting, the apartment was more unsanitary after their visit than before!!! I reached out to the company and their customer service rep Julie tried her best, but ignored my request for a refund. No response, no accountability. I paid almost $600 for this nonsense!!! SHAME ON YOU. AVOID this company at all costs, you'll spend more time cleaning up after them than before they came!

Our first time using this cleaning service. Excellent service and thorough cleaning. Highly…read morerecommended. We are actually was not able to be in our apartment at the day of cleaning. We agreed with Andrey to leave the key inside the lock box and make cleaning without our presence there. I have to say the guys did a great job without any control from our side. We got pictures before and after cleaning. Our tenants told us apartment was extremely clean. We would definitely recommend to everyone!

I want to thank On Site Solutions cleaning services for doing such an amazing job with my place…read more They came a half hour before appointment time , they came fully equipped and they did an immaculate job. I will definitely recommend your services and will be using you guys for the future.

I recently stumble across this cleaning service and I must say I'm very impressed! the price is…read morereasonable especially for the size of my apartment! Would definitely recommend

Booked 2 workers for a deep clean of bathroom, where there had been construction, and regular clean…read moreof the rest of my fairly tidy one-bedroom unit. Good stuff: The women arrived punctually - were organized, active and careful - used my own vacuum cleaner. Bad stuff: It was booked for 3 hours but they were ready to leave in under 2.5 hours - their own products were for a light clean but not for robust heavy cleaning - my bathtub was not scrubbed, just wiped down - they used a Swiffer for floor cleaning - I found places that were not dusted at all. So, average for maintenance cleaning but not great for deep dive cleaning.

Unreliable. Booked these guys for a move out clean. The company cancelled on the day, two hours…read moreinto cleaning window provided. Numerous calls were made and deferred to voicemail. Finally responded to my text message and deferred me to Amazon. Needless to say I was left in a lurch (and had to scramble) as I was due to check out on that very same day.

I am writing to recommend Natural Serenity as a cleaner. Her cleaning company performed house…read morecleaning services at my home. Time and time again her cleaning crew has proved themselves professional and prompt with a great attention to detail. My home cleaned by them was always left in outstanding condition, and all of the furniture and fixtures were treated by them carefully. They are polite and have a friendly disposition as well as the ability to follow directions accurately. My home is always left smelling like a spa when they are done. I would be pleased to employ them for all my future cleaning. Do not hesitate to use them as a cleaning personnel in the future. You will not be disappointed!!!

This cleaning company by far has the best service that I have ever experienced. I have had a few…read morecompanies at my home, and none as good as this one. They cleaned my house a few times with so much love. They go above and beyond and they make the place spotless, shiny, and beautiful. My bathrooms and Kitchen were transformed. Bonchie and her staff give exceptional service. They know how to clean. They are also friendly, kind, and just amazing. I recommend them to everyone looking for a grade A cleaning.

They do the job right and thorough. I found mold in my car…read more I'm a clean person, so I have no idea where it all came from (later I realised I left my car window open during a rainstorm) and I was worried it would never go away. I found this business on yelp and they responded really quickly and even though they advertise as a mostly cleaning business for houses the guy I spoke with seemed knowledgeable about car cleaning. They drove in from the city (I'm in NJ), reached on time for the appointment and cleaned till everything was GONE. No hidden fees, no "extra" random charges. Just honest service and straightforward price. I recommend!

We had renters that totally left our condo in a shambles. There was dog urine on the carpets,…read morestains on the stove and refrigerator and dirt everywhere. Jermaine and his partner came in at 8 and worked until 5:30! After there tireless efforts, the place looks new and fresh again. I don't know how they did it, but they did it and did it great!!!! You guys rock and we will be forever great full and appreciative of all of your hard work and diligence. We were left with a mess, and we have the best! Look no further for the best cleaners! Seriously, look no further!!!