I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully my review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith. read more

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I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have it fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!! read more

I took my dive watch there the first week in January 2024. I was contacted three and a half weeks later telling me they could not do the job and the watch had to be shipped out. Well a month and a half goes by and when I called Urbanowicz I was informed the watch does not work. They then had to send the watch back and I finally got my watch back today Thursday 25 April 2024 and the cost was $280.00. And no I am sorry or no offer to lower the cost and all this to just replace a battery. As far as rating my experience with Urbanowicz a ZERO would be to good. And to think I dealt with Mr. Urbanowicz for years when he worked at Siegel Jewelers on the SouthSide. What a SHAME... read more

I wanted to "clean up" my mother's wedding rings. Urbanowicz did a fabulous job!! All three shine and I can't stop looking at them. Thank you so much for the fantastic job. The staff is very friendly and professional! read more

Took my cross in for a cleaning. They bent my cross to the point in looks like a canoe.

Beautiful jewelry. Great service even for a little job like having your watch battery replaced. Go visit. You'll see.

Left my wedding/engagement ring here for an appraisal. They told me it would take up to 2 weeks which is already frustrating. After over 2 weeks of no call- I decided to call them. They told me it has been done for over a week and they called me a week ago. I never had a missed call. When I came in she stated again they tried to call me once and left s voicemail. I stated I never had a call or voicemail and she just kept telling me how the always leave voicemails. Well 1. You didn't. 2. If I have not returned your call in over a week, why would you not try calling again? Having my ring is important to me. Super frustrated with this experience. The worker inside was nice, but whoever was in charge of getting in touch with me did not do a very good job. read more

Highly recommend watch battery servicing at Caste Village location . . . very helpful and got my watch running quickly that had not responded initially to the new battery. read more

My parents had suggested checking this place out when i was shopping for an engagement right. Dave helped me out with this, and im very thankful i found him. Found exactly what i was looking for, and my fiance loves it read more

I stopped in Urbanowicz Jewelers last week during a visit to Pittsburgh. I've been admiring one of the charms my Grandma wears - she said that she bought it years ago after seeing it in the display window at Urbanowicz. The staff was knowledgeable, friendly, and was able to find the exact charm I was looking for! I was able to pick up the item the next day. Pricing was very reasonable and I felt good doing business locally. I would definitely visit again! read more

I called this store on a Saturday and was told they are open until 3:00. I indicated I would be there but likely very close to 3:00 - I just wanted to look at an item and then would return on their next business day to complete the purchase. Never once did the man on the phone say they were closing before 3:00. I arrived at 2:55 and the door was locked and the lights were off. That seemed rude knowing I was on my way. Apparently they don't need the business but if doors are locked before 3:00 they shouldn't post the closing time as 3:00 and tell a caller they are open until 3:00. I get wanting to close shop - but then say you're not staying open until 3:00 that day! When a customer wanting to buy a costly item tells you they're on their way - to turn off the lights and lock the door is just strange. I've made big purchases there in the past. Now I won't go back ever. read more

I am very happy that I chose to work with local jewelers that have great expertise in selecting the perfect engagement ring! It felt good to work with the same employees consistently each time I visited the store. They helped me to understand that buying a ring should be unique to your love story and not just something to wear on your finger. I'm happy that Urbanowicz jewelers helped me to find something special for my fiancé! read more