Super friendly & a fabulous selection. Went in for a repair…read moreand found the most perfect vintage piece!

This jewelry store is the best I've ever been in. Great quality jewelry. Excellent knowledgeable…read moresales people. You just have the best time there, if you spend 20.00 or 2000 dollars. Again, the absolute best!!

Wow! I took 3 antique pocket watches to Time and Chime. Michael cleaned them and fixed them. I only…read morehoped he could make them work and he did. He even took the time to explain to use how to use and care for the watches. He is an expert. He is wonderful. It was expensive to have the watches fixed but these are antiques and parts are hard to find. And Michael's talent and expertise make it worth the price. I strongly recommend Time and Chime. Rita W

Excellent service. Bezel switched out in my Rolex. Very professional and honest. Highly recommend!!read more

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

I had a custom ring brought in from Santa Fe New Mexico .,…read more We had them purchase a carat & half BEAUTIFUL marquis that they set in our band . We are extremely happy with the outcome .. Bob Taylor & his employee Susan were as professional And knowledgeable as I expected

I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

I had two watches that needed the bands repaired/replaced, and the first one was repaired with a…read morespare part that they had on hand, and they didn't even charge me for it, and the second one needed a new band, which I purchased here, and they put it on while I waited. It was very reasonably priced. Good service . . . Cheers!

Whenever I "spring forward" or "fall back" is normally the time I find that some of watches have…read moredead batteries. I not a tech savvy nor do I know the type of battery needed for my watches so I usually end up here to get a new one. Dakota watch factory not only services watches but they sell them as well along with leather bands depending on choice. Their price range vary but I haven't actually bought a watch from them yet. I had two watches needing batteries and the one I had on was starting to slow down. I learned from them that they service certain types of "designer" watches. Tag Heuer being one of the more common. One of the things I hate is that when a battery goes dead on a better made watch then you have to go to some fine jewelry store and have them send it to the company and back. Since the components of the watch are "pressurized" it is not an easy fix. Here they do those sort of batteries for $24.95 which is 1/4 the cost you'd pay a jewelry store to have it sent to the company. For regular watches they give you a choice of a 1 or 2 year warranty but most batteries die after 2 years anyways. I thought a regular battery for my one watch of $14.95 was a little pricey, however, they told me that my two other ones were designer made so I opted to get them done. They also offer $5.00 off cleaning service if you own a better watch and have a battery replaced. Real high end watches such as Cartier or Rolex they don't handle but who can afford those anyway? They have a battery rewards card where after 5 replacements you get one free. You can find Dakota Watch factory in any mall. They are normally a kiosk. I can't tell you about the quality of their watches haven't never purchased one from them but will do more research on it. At least I was grateful having saved $200.00 on batteries they had installed in 15 minutes.

If I could give ZERO stars, I would. This jeweler is the definition of unethical. Here's what…read morehappened: I placed an online order for a gold ring. The item went through an authentication process, and guess what? The authenticator rejected it because the ring was underweight compared to what I ordered. That right there shows deception -- I wasn't getting what I paid for. Instead of making things right, this shady seller pulled the worst move possible: * As soon as they got the ring back, they cancelled my order without my consent. * Then, they had the audacity to relist the exact same ring at a HIGHER price! This is a classic bait-and-switch scam -- lure customers in with a price, sell them an item that doesn't meet the specs, and when caught, jack up the price to squeeze even more money. Anyone considering doing business with this jeweler should know: they lie, they cheat, and they exploit their customers. A jeweler who sells underweight gold and cancels orders to relist items at inflated prices is not just "bad business" -- it's fraud. Do yourself a favor and shop literally anywhere else. There are plenty of honest jewelers out there who will respect you, your money, and their own reputation. This one? They've shown their true colors -- and it's not gold.

I called day of to get a new metal bracelet I bought installed on my Omega watch. He was able to…read moreget me in same day within 30 minutes. The service was great very quick. Also a super nice guy to talk to. I would recommend!