Don is very skilled and talented in jewelry making and redesigned my wedding ring beautifully! He…read moreis the only one in the area that actually can work on the jewelry himself in his own store! Thank you Don for making my ring exactly what I wanted.

I worked with Donald Duffy to have the diamond from my engagement ring reset. His shop is now in…read morePeters but he had previously been in the Clark Building which had historically been known as the jewelry center of Pittsburgh. Don listened to my ideas and provided his advice and experience to arrive upon a setting that truly transformed the look of my diamond. Don was respectful of my budget range and gave a very competitive credit for buying back some old gold jewelry I had. The cost for the setting itself was much lower than a similar one I had seen at a larger store in the area. Don had also resized my wedding band with a one day turnaround. I really enjoyed working with Don and would recommend him. I look forward to working with him again.

Family owned business that treats every customer as if they were family!!! They took the time to…read morefind the perfect cross to reset my heart shaped diamond in from an old engagement ring. They listened and cared about finding exactly what met all my needs. They were quick, reasonably priced, and trustworthy. They are the only jeweler I'll ever use!!! Best of the Best!!!

I brought my first pair of diamond studs from them. I LOVE THEM. Very friendly and enjoyable. Will…read morebe back. 10/10 will recommend!

Absolutely awful! I would never recommend anyone including my worst enemy to shop at this store…read more The manager was the absolute worst! She refused to size me saying that I was going to buy online, and talked down to my fiance like we were a couple of kids just trying on wedding bands. Accusing us of just using their "experience of 35 years" to make a purchase online. This is why shops fail. It is the total lack of customer service in this shop, not because online may have better prices. I will never ever stop in this store again!

Had a great experience at Kings Jewelry today. I needed to get my husband ring sized because he…read morelost weight and mine needed to have the Rhodium done. We have have a TLC warranty on our wedding rings. The first young man that helped us informed us that for our warranty to be valid that we needed to have our rings cleaned and inspected every 6 months. We were not aware of this. Since we had not done so our rings were not under warranty. We were a little shocked to say the least. The manager Tracey overheard our conversation and said she would come over and help us in a few mins. Tracey was great! She again explained the policy and said that she would do it half price. I was very relieved to here that because I shared with her that my husband and I had to drive 1 hour to get to this Kings because the one by our house had shut down which is why coming every 6 months was so hard for us. After Tracey heard how far we drove she did 2 things. She told us she would not charge us. Second she said we only have to come out 1 a year now instead of 6 months because of how far we drive. She did not have to do that, honestly would have been more than happy to pay the half. I am a manger in customer service so I can truly appreciate what Tracey did for us today. After all was said and done the young man who we started with also help us look at updating our rings. Thank you Tracey and Staff for the exceptional customer service.

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

I had a custom ring brought in from Santa Fe New Mexico .,…read more We had them purchase a carat & half BEAUTIFUL marquis that they set in our band . We are extremely happy with the outcome .. Bob Taylor & his employee Susan were as professional And knowledgeable as I expected

Want to visit a family-owned, family-run jewelry store in the Pittsburgh area, then Louis Anthony…read moreJewelers is the place for you. I have been shopping for watches and jewelry for over 40 years in the area, and the folks at Louis Anthony are the finest. Great, great selection of watches, diamonds, jewelry, David Yurman, etc. Friendly and accommodating staff. Amie, Geeg, Veronica and Louis are in the store helping with customers. I wanted a solid gold Rolex and was having a hard time finding a retailer that would assist me. Along came Louis Anthony and I finally got the watch I always wanted. We will be back again and again! Have we met, yet? YES....finally. I waited too long!

Amazing customer service! Such a welcoming store, they are our extended family at this point!…read moreHeather, Jeremy and Veronica are amazing! Don't miss out on this amazing store! If you want to experience what a real jewelry store is, stop in, you will not be disappointed! Walter and Lynn Yates

If I could give ZERO stars, I would. This jeweler is the definition of unethical. Here's what…read morehappened: I placed an online order for a gold ring. The item went through an authentication process, and guess what? The authenticator rejected it because the ring was underweight compared to what I ordered. That right there shows deception -- I wasn't getting what I paid for. Instead of making things right, this shady seller pulled the worst move possible: * As soon as they got the ring back, they cancelled my order without my consent. * Then, they had the audacity to relist the exact same ring at a HIGHER price! This is a classic bait-and-switch scam -- lure customers in with a price, sell them an item that doesn't meet the specs, and when caught, jack up the price to squeeze even more money. Anyone considering doing business with this jeweler should know: they lie, they cheat, and they exploit their customers. A jeweler who sells underweight gold and cancels orders to relist items at inflated prices is not just "bad business" -- it's fraud. Do yourself a favor and shop literally anywhere else. There are plenty of honest jewelers out there who will respect you, your money, and their own reputation. This one? They've shown their true colors -- and it's not gold.

I called day of to get a new metal bracelet I bought installed on my Omega watch. He was able to…read moreget me in same day within 30 minutes. The service was great very quick. Also a super nice guy to talk to. I would recommend!

I would give zero if I could. Joe is condescending, egocentric, rude, and unprofessional. Hopefully…read moremy review can save someone else a lot time and headache. After an accident where I crushed my hand, my engagement and wedding rings were damaged and needed to be cut off, I turned to Urbanowicz Jewelers for help in restoring them. Please don't make the same mistake I did! My wedding band had very little damage other than the shank being split where it was cut off of my finger, so no surprise when it was done first. I had to sign some papers and pay my deductible for them to proceed with my engagement ring, and while I was there, they returned my band. In the mix of signing things I didn't pay much attention to my band. When I got home I could barely get it off of my finger. Upon further inspection it was no where near round, and lying flat on the table it wasn't straight. I brought it back to the store and was given several excuses why it was returned in the condition it was, first they said that to straighten it they would run the risk of the diamonds coming loose, then they said to properly repair it they'd need to replace the shank. . these were both explained as possibilities when they did the intake and I said that was fine, just do what it takes (I was paying cash for the band repair and using my insurance for the engagement ring). We then realized that somehow "joining the shank back together" took the ring from a 6.5 to not even a 6.... I was incredibly uneasy at this point and was questioning if I wanted them to continue work on my engagement ring that had a good deal more damage to it than the band. After some coaxing from John and Vanessa (who were both very kind through the entire ordeal), I left the band there for them to take another crack at. I put a call in to my insurance adjuster, only to find out the paper Urbanowicz Jewelers had me sign before work started was for them to be paid. So there wasn't much I could do at this point other than let them complete what they started. My adjuster said that she authorized them to do a full remake but they felt confident that they really only needed to replace a few stones, replace the head, solder the VERY thin shank and reapply the milgrain. Urbanowicz Jewelers called me about a week later to let me know my ring was ready. I went in and gave them a once over and apologized for being emotional over the band and thanked Vanessa for being so kind. As soon as I got in the car I wanted to snap a picture in the natural light to send my hubby, but in the photo the ring looked super wonky. I was thinking maybe my band wasn't lying flush anymore because the new stone faces up a tiny bit larger. When I got home I put them on a flat surface and realize that the head holding the center diamond is cockeyed, the prongs look terrible and are not evenly holding the stone, and the band is totally crooked and twisted on both sides of the center diamond. I sent my adjuster photos asking if this was the best I could hope for and she and her manager were SHOCKED at the poor quality of the work. Their entire team all agreed, without question, that it was no longer the same quality as before the incident. They did not fix the milgrain anywhere on the ring and where they reset the smaller princess cut diamonds what milgrain was there, they crushed when they sloppily folded the channel setting over the stones. My insurance company asked me to go in and ask them to give it another look. Which I did, this is when Joe stepped in and said it looked great, he then commented on my wedding band all but accusing me of lying about the size it was and suggesting that when it was cut off perhaps some of the gold "fell off".... I suggested once more that perhaps they could take a closer look at my engagement ring because my insurance company agreed with me that the quality was not what was expected given the fact that they had authorized a full remake. I was then going to go on to say "I'm not a jeweler, but I respect my insurance companies opinion" however he cut me off at "I'm not a jeweler" to say "no? apparently you're an expert". At this point I happily left the store knowing that his disgusting attitude and ego would mean my insurance company would allow me to take my rings somewhere with a competent goldsmith.

I took my CITIZEN'S Eco-Drive Satellite Wave watch my passed wife bought me years ago there to have…read moreit fixed. A number of other shops couldn't and wouldn't touch it because of the technology involved. My watch was fixed in about a week and looked terrific too. The folks at the Caste Village store are very knowledgeable and very kind souls that give you the type of service that make you want to come back and I would just like to say "THANK YOU" !!!

Stacey and her staff are amazing. She was referred to me a few years ago from a close family…read morefriend who is also in the jewelry industry. At that time, I was looking for a 15 year anniversary ring for my wife. Stacey found us a diamond that was second to none. My wife picked out one of Stacey's amazing halo settings and within a few days, my wife was happily wearing it! And due to a loss of my wife's original engagement ring, we were in the market for a replacement. Stacey worked directly with our insurance company to maximize their payout. She did a great job and got an additional $2,100 more than I was able to squeeze out of them. Of course, my wife desired to upgrade. Once again, Stacey found us an amazing GIA certified diamond that is stunning! We again chose one of Stacey's settings and it is beautiful. Between these two rather large purchases my wife has picked up a few other pieces. Don't forget to have her put you on the mailing lists. Some pretty good deals.

Recently went through the process of ring shopping at Brooks Diamonds and they made a nervous…read moreexperience very easy and calming. Everybody involved was very helpful and I would highly recommend to anybody who wants to go through the process and is looking for smart, trustworthy people!