I called another local jeweler Saturday and confirmed that their appraiser would be available if I…read morebrought my engagement ring in Monday morning for appraisal. They told me I'd have it back same day, next day at the latest. When I hadn't heard from them Wednesday, I called to make sure everything was okay and found out that they hadn't been able to get ahold of their appraiser since I dropped off my ring. I was disappointed that nobody told me and I had to call to find out. I followed up with them again today and they still hadn't been able to reach the appraiser. I opted to pick up my ring and disappointed in the lack of communication, sought out other options. I called South Hills Jewelers late this morning, Donna checked with Bob the owner and the gentleman who would be appraising it and told me if I brought the ring to them today, he'd have it back to me same day. I picked up my ring from the other store and brought it to them early afternoon. Just a few hours later I got a call that he was done with it and I could pick it up whenever. I arrived and the ring was cleaned and polished. The appraisal was complete. I was shown respect and empathy for the situation and the whole team went out of their way to get the appraisal done and the ring back on my finger. It wasn't their mistake to correct or even their dropped ball to pick up, yet they went out of their way for me. Bob and his team also offered lots of advice for the care of the ring and suggested an inspection schedule to keep it looking great for years to come!

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

Very helpful and personable employees here. My husband goes here pretty frequently to look at…read morewatches and chat. They repaired a thin gold chain I have that got twisted up and gave me a value appraisal on it. My husband also got me a beautiful ring to stack on top of my wedding rings that's a chain-style with mini diamonds in it.

Recently bought something here for a Christmas gift. I love that the company is family owned and…read morethe staff are very helpful and friendly. Decent prices and good quality stuff. The best option of the jewelry stores are the mall!

Located on the 3rd floor of the Clark Building downtown, you'll head down the hall about half-way…read moreand find David Helfer's on the right. It doesn't look like a "traditional" jewelry store, but don't let this fool you-this is THE place in the 'burgh to commission a custom piece. I can speak to the quality and value of David Helfer's from receiving a custom-made engagement ring. I CANNOT express enough how awesome their customer service were. They were able to get exactly the engagement ring I wanted. Of course we are going there for our wedding rings! I don't know the exact price of my ring, but my fiance did say they were super reasonable. I promise this jewelry store will NOT disappoint! My fiance and I have gone to several jewlery stores, and the service and prices, overall great. This store is the JEWEL of the Clark building

David I Helfer were a lifesaver and blessing. The staff was incredible especially Guinevere! We…read morewere having difficulty finding a jeweler who will make a custom ring from my mother's wedding ring and my fiancé stone. Right from the staff was extremely welcoming and kindly answered all of our questions. Guinevere immediately had wonderful ideas and came up with a beautiful custom design that we loved. They did a wonderful job with making the ring in house and also resized it for us. The value and price were very reasonable as well. We recommend them to everyone we talk to and will be going back for our wedding bands.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

Love Skelton. My partner and I did our engagement ring here and it came out perfect. Sam really…read morecreated the best custom ring. Fantastic service and super nice people.

I was so happy to see such an amazing and unique jewelry shop open up in the neighborhood. The…read moreentire place is light, open, and bright; perfect for jewelry shopping. The best part of the building is that you can see the bench and where the jewelry magic happens. You could literally watch the process from beginning to end right there in the shop. I love that. It is nice to be able to see the behind the scenes work that goes into a beautiful piece of jewelry. Samantha's pieces are one of a kinda and gorgeous. I welcome her into the neighborhood and wish her the best. Everyone who is looking for a nice, one of a kind, unique gift, come here; you will not be disappointed.

Doug is wonderful! I had a very specific ring in mind and…read morehe created it perfectly and did it within my budget! A++ experience from start to finish! The ring was a surprise gift for my wife and she was as blown away as I was.

My fiancé had my ring custom made by Doug and I am in love with it. We recently went to brainstorm…read moreabout wedding bands with him and I can't say enough good things!

Keith is so skilled and talented! We wanted something unique, and everything he does is one of a…read morekind. He listened to everything I wanted, found the perfect stone, talked through the design, got my input on sketches beforehand and then allowed me to make adjustments once he started carving. It was fun seeing the process as my ring progressed. The end result was perfect - pictures absolutely do not do it justice. I would recommend Keith to anyone in a heartbeat - I'm so glad my fiancée found Wax Jewelry Design Studio!

If you are into custom-made jewelry, this is the place to go! The owners, Keith and Sandra, are…read moreawesome people and very easy to work with. I have two jewelry projects done here with the loose gemstones gifted by my parents. I am very happy with the final products. Keith, the designer, patiently worked with me to co-design the perfect pieces. He offered innovative ideas to make the the jewelry pieces super unique. Also, they provided me a complimentary appraisal document for one of the custom-made jewelry for insurance purposes. A recent project is a beautiful topaz necklace in non-tarnish sterling silver setting. It's made in 2020 and they take great COVID precautions in the store when working with clients.

Caesar is a gem. After my husband and my mother passed away,…read moreI took his wedding band and her engagement ring to Caesar. I also brought along my diamond wedding band, my mom's sapphire ring, and a few samples of pieces that I liked. I wanted to incorporate his wedding band with stones from the other rings into a memorial necklace. I generally have simple tastes and didn't want anything flashy or overly large. Caesar took my examples and the components of the various pieces and created an extremely beautiful and incredibly meaningful necklace for me. I know that it will be a joy to wear and a beloved heriloom for my daughter.

Twenty years ago we had Caesar design our beautiful wedding bands. We have received many, many…read morecompliments over the years. Recently, my husbands band needed to be sized. As always, Caesar did a fantastic job and it now fits perfectly. We find it heartwarming to be able to support a local business that obviously has fabulous designs and customer service, hence they have been around for a long time. I highly recommend a visit to Caesar for any of your jewelry needs.