Responsive and detailed. Very professional. When our vehicle showed unexpected messages they were…read moreable to quickly diagnose and correct the problem.

We are in town from Florida. They were amazing!!! Paula got our transmission installed in one…read moreday!!!!! I am able to return to work on time!!!

I highly recommend. Honest, quick and will explain what went into the work. Great value based on…read moretire work, brake work, & automatic steps work.

My 86 yr. old mother went to get her tires rotated and to find a slow leak in one tire at Gate City…read morebecause she previously purchased 4 tires there. She waited inside. A little later he told her he couldn't find a leak but he rotated them. She left & her car notified her that a tire had low pressure. She went to another tire shop, they found a small nail but that tire was still on the same side & location before stopping at Gate City. He did NOT even rotate those tires. He lied to that precious 86 yr. old lady. What a pathetic, low life!! My brother, a regular customer, spoke to the owner twice about what his mechanic did not do, yet lied to her. He could at least offer to pay my mom back what she had to pay another tire shop to rotate her tires & fix the small leak But he didn't. "fool me once, shame on you; fool me twice, shame on me".

The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

Friendly and Great service. Quick to communicate. Highly recommended. I would not hesitate to call…read moreagain, but I hope I don't have to do so.

Took my 4Runner in to have tint put on all my windows. The service was excellent, they were…read morepolite, informative and made sure they understood exactly what I wanted. When they completed the job I was blown away by how good it looked. They even made sure to bring to my attention a small defect in my auto glass (barely noticeable). I will not only recommend everyone to go to them I will also brag about them!

From my initial phone conversation with Judy to having Joe show me the finished product, Sun…read moreControl is top notch from start to finish. The fact that they offer professional grade LLumar film at price points that won't break your budget and take their time with the install was much appreciated, and they're open Saturdays, a huge plus as well. Highly recommended!

Good Street is where I always go for any exhaust work needed on my vehicles. The work is always…read moredone right and the prices are great! I have always been able to get my vehicles in and the work was done quickly. My go to for minor repairs and exhaust work.

They are rip-offs they wanted my cats to put on 25-dollar worth of parts, they are completely dis…read morehonest

I have used this company twice and they are wonderful! They have great customer service and great…read moreprices. If I ever need towing again I will definitely use them again and highly recommend them.

Amazing place to start a career, or buy your family some memories. The staff is knowledgeable and…read moreready to help. Top notch service department, with lots of experience , and a collision center who will go to bat for you with the insurance companies.

This RV Dealership is under new ownership. JC is an excellent owner operator. The variety of…read moreinventory he is offering is really exciting. It has been a pleasure to work with him as a vendor as he if always focused on bringing customers what they want at the best price possible. I look forward to watching this RV Dealer continue to grow and service their community in the years to come!