Absolutely great, my car has never looked so good. And the owner Michael was so very nice as was…read morehis sweet daughter!

Had an appoitment at 12:30 yesterday. Showed up a few minutes early. No one was there. So I…read morewaited until 12:30 and still no one. Went and knocked on door and tried to call them. No answer either way. I waited until aftr 1 pm thinking maybe they had gone to lunch and were running behind .....they never showed up. It is call by appointment which I did.

My car looks better than ever. Amazing, quick and professional service. They really go above and…read morebeyond. Very friendly, knowledgeable and cost effective. 100% recommend.

Best experience I've ever had getting repairs. These guys are amazing, quick, and not too…read moreexpensive. 10/10 would recommend.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

I was a little skittish because of the reviews but I decided to give it a shot. I wasn't expecting…read moreshow quality for a 600$ paint job but they did an amazing job painting my bmw! couldn't have asked for better for the price! super happy with how it turned out. shout out to the lady who helped me out when I first got there too.

I wasn't expecting a miracle, as I believe you get what you pay for, but this team truly worked one…read moreon my '96 Mustang. When I went in for a quote, I initially wanted Vista Blue, but the staff suggested Sonic Blue after showing me a sample, and I immediately loved it. My car's original paint was severely faded and peeling, so I wasn't expecting a show-quality finish. However, after only two days of work, I actually walked right past my car when I went to pick it up because I didn't even recognize it. I am highly satisfied with the results and have already recommended them to a friend to have her RAV4 painted.

The Collision Center was excellent in repairing my crushed front bumper. I got an estimate…read moreimmediately, and it was about half the cost of the other two estimates. They started the job on Tuesday and it was ready to go on Friday, the day they promised! They replaced the bumper and did some paint touchups. It looks brand new. They even cleaned my car including the tires! The staff were very helpful, knowledgeable and polite. I highly recommend them.

Superb repairs and customer care. They really take pride in their work. My car looks brand new!…read moreKept me informed of the progress and expected completion date. Even went beyond expectations with post collision repairs with an electrical issues that needed attention. Can't thank them enough and highly recommend them for your repairs.

What was supposed to be a two-week repair turned into over two months of delays, mistakes, repeat…read morerepairs, and frustration. I took my Tesla to Harper Collision only because Tesla referred them as the local preferred body shop after road debris damage. The original work included windshield and headlight replacement plus repainting multiple areas. The windshield caused a major delay because Harper didn't open a ticket with Tesla to investigate the shipping issue until I specifically asked them to. When I finally went to pick up the car, I immediately noticed unrepaired damage along the sides before I even got in. I reported it to Amy, which led to another estimate, insurance supplement, and more paint work. The car also still had residue and debris from the repairs and hadn't been properly cleaned. Manager Austin later called and was extremely defensive, shifting responsibility onto me instead of simply acknowledging the missed damage. He even checked security footage to confirm I hadn't driven away before reporting it. During the second round of repairs, they accidentally broke my driver's side window. They said no local Tesla location had one in stock, so I called around myself, found two in Chattanooga, and offered to pick one up. They declined; a window was later overnighted from Nashville. When I picked the car up again the paint was about 99% acceptable, and I was too tired to keep fighting over the remaining imperfections. But the problems still weren't over. The driver's door speaker hadn't been reinstalled correctly and was rattling, so I had to take it back in. On the drive home I discovered the cameras hadn't been properly calibrated, which affected the driver-assistance features and nearly caused an accident. Back to Harper again after that visit they returned the car still in Service Mode. I still occasionally hear what sounds like broken glass rattling inside the driver's door (presumably from the window they broke). At this point I'm too exhausted to take it back again. I would not recommend Harper Collision and will never trust them with another vehicle.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton

I live in Illinois and our daughter attends UTK. She had an encounter with an exploding truck tire…read moreon the interstate which took out her headlight. I called Griffey's and, after a short conversation- knew they were the right shop for the repair. Caring, accommodating reasonably priced, efficient and knowledgeable only scratch the surface of the service provided. Well done sir!

Someone without insurance rear ended me and prior to knowing that, I had the damage quoted about…read morethree times what Griffey's did! I am from out of state and this shop was recommended to me! Easy drop off and pick up, with key slot access! He repaired my tail light as well as popping the dent out of my bumper without having to buy a new one, and you can not tell there was any damage to the car! 5 stars easily!

Jeff McCown is the best! He was recommended by another body shop that I had used, and my wife,…read moreMary, found out why. Mr. McCown was very friendly and professional, explaining what had to be done, what it would cost and when her car would be ready. She was very concerned, because he would be working on her new 2024 Volvo and wanted it to be perfect. He exceeded our expectations, and even finished his work ahead of schedule. He additionally had an arrangement with a rental car agency which made the drop off/pick up process run even more smoothly. We'll definitely return to McCown's should the need arise in the future.

Absolutely thrilled with repair of my son's car…read more Repair was completed on time. Estimate was lower than expected...paying out of pocket and didn't break the bank! We will definitely return if we ever need more repair work...(which I pray we never do...) I highly recommend Jeff McCown!!!!!! If you need repairs ~THIS IS THE PLACE TO GO