Car shopping? Visit Jeff Berry & he will work magic for you. Be honest & he'll get you in a…read morevehicle. Mr. Berry is honest & very attentive to your needs & affordability. Larry too is just fantastic. Chad also great . Just go see them. You won't leave mad . You'll be respected.

Scheduled vehicle for 30,000 mile routine maintenance on vehicle I purchased from them. Quoted…read more$1944.00! I requested going down the itemized list cost of each service to bring down cost. Brought down to to $1300. Told I needed new tires,which was not included in service quote! Stated I never needed new tires at 30,000 miles.Claimed softer tires are put on new vehicles to give softer ride. BS! Then had him look at rubber piece they installed on an option when purchased that came loose. Stated don't carry glue to fix. Canceled service. Took to our go to certified mechanic we always use with the itemized list. Stated most on list not needed for 30,000 miles.Quoted $390 to fix all required. Huge difference with the Service vs Sales dept.

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

Highly recommend South Charlotte Chevrolet for your automotive service needs! They consistently do…read morea great job servicing my convertible Camaro! The staff are super friendly and knowledgeable! Always willing to help and go the extra mile! Huge thanks to Matt C., Hugens, Jerry and Jeremy and team for taking such great care of my baby! South Charlotte Chevrolet is always my first choice for service! 10 out of 10!

I've been getting my service needs here for about 15 years. 2 Chevy cars and now my GMC Sierra…read more Always professional and courteous. I typically deal with Jerry or Huggens when I come. Matt took care of me today. All 3 are very knowledgeable and in tune with all my concerns. The lobby area is very comfortable. Fruits, snacks, coffee, TV, wifi, etc. Service itself is always good and done in a timely manner. Hard to beat these guys and gals!

brian was great when I took my car in for services. He was knowledgeable and finished sooner than I…read moreexpected. he was the best service person that I've ever worked with..

Good and fast service for repair that was covered by Honda America. Know Issue. Brought in that…read moremorning and was ready to go that afternoon. Even found a problem and fixed it with another "know Issue" Would recommend .

Five stars for Mason and the entire service team at Volkswagen of South Charlotte…read more I was overdue for an oil change and was pleasantly surprised that they were able to fit me in with a same-day appointment. That convenience alone earned major points. From the moment I pulled into the service drive, the experience felt organized and professional. The covered, air-conditioned check-in area is a nice touch, and Mason greeted me almost immediately. He was friendly, courteous, and professional throughout the visit. In addition to my oil change, I asked him to check two concerns: my key fob had somehow allowed the doors to lock with the keys inside the vehicle, and the power driver's seat had started making a loud grinding noise whenever I adjusted it. Mason made sure both issues were inspected. While I waited, I settled into one of the nicest dealership lounges I've visited. There were comfortable chairs and tables with plenty of room to work, complimentary bottled water, and an impressive self-service coffee station with specialty drinks, hot chocolate, and lattes. They also offered snacks including BelVita Cinnamon Brown Sugar breakfast biscuits (my favorite), granola bars, cookies, and mints. It made the wait comfortable, and I was able to get work done. The service took a little over an hour, and Mason kept me updated along the way, which I really appreciated. He also honored an oil change coupon I found. Even better, Volkswagen of South Charlotte accepts coupons from other Volkswagen dealerships, which is a great customer-friendly policy. When the inspection was complete, Mason explained everything clearly. The key fob checked out normally, so there wasn't anything to repair. The grinding noise under my driver's seat turned out to be a failing seat frame assembly. The repair estimate was significant, so I decided to leave it alone for now and simply avoid adjusting the seat unless necessary. I appreciated that there was no pressure to authorize the repair--just honest information so I could make an informed decision. As an added bonus, they washed my Tiguan before returning it, and Mason personally walked me back to my vehicle and thanked me for coming in. I choose to have my maintenance performed at the dealership because I like maintaining a complete service history for resale value. Between the dealership records and my Carfax Car Care maintenance log, I know the vehicle's maintenance history is well documented. Overall, this was an excellent service experience. Professional staff, honest communication, a comfortable waiting area, fair pricing with coupons, and quality customer service from start to finish. Thank you, Mason, for making what could have been an ordinary oil change such a pleasant experience. I'll definitely be back.

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

I've been a long-time customer with South End Auto. They are reasonable, thorough, and fair. They…read moredon't cut corners on service, and they don't push unnecessary repairs. Having a mechanic you can trust is gold. South End Auto is that repair shop.

I have purchased 3 used Volkswagen cars from this dealer and I plan to buy a 4th soon. The owner,…read moreIvan, is very honest and has always worked hard to find me my dream car for a great price. I have saved thousands every time. I would definitely recommend to all my friends.

If you want an exceptional car buying experience that feels "boutique" style, yet from a big…read moredealership... visit J.O. at Fort Mill Ford. She was knowledgeable, efficient and super personable. Go J.O.! It was a pleasure working with you. Bgolman & Family

I recently returned to Fort Mill Ford for an oil change after previously deciding not to use their…read moreservice department again. Unfortunately, this visit reinforced my concerns. During the appointment, I was informed of several "critical" issues and presented with an estimated repair cost of around $950. A previous visit resulted in a similar experience with a bill of about $1,450. When I asked to see the parts that were supposedly replaced or failing, nothing was available for review. I also found it surprising to be told that certain components--such as O‑rings--were leaking at only 50,000 miles, especially since these are generally expected to last significantly longer under normal conditions. I'm sharing my experience so others can make informed decisions. Based on multiple visits with similar outcomes, I personally do not feel confident returning for future service or sales.