Good and fast service for repair that was covered by Honda America. Know Issue. Brought in that morning and was ready to go that afternoon. Even found a problem and fixed it with another "know Issue" Would recommend . read more

You could improve by telling ALL customers when their cars are ready and not have them sitting in your waiting area wondering! This is the second time this has happened with the same advisor at your dealership so what's the problem. Then they didn't send me any form to say this is the price of service for transmission fluid exchange but I know I needed so I went for it. Better customer service is needed for the every customer not certain ones! Thanks read more

I went to Hendrick Honda to buy or lease a car. It was a very disappointing experience. The car I wanted was the Honda civic in Lagoon Blue they had it on their website at a great price. I decided to come in to see if possible to drive it home do a deal. They let me know once I came it was sold. Red Flag galore I should have left. There were some obstacles one being that my trade in had some damage and not paid off. I also had jointly financed my daughter's car. I was told first I would need to co-sign with my daughter since other car was financed. They wanted me to file a Claim with my insurance company. I was like what in the world. I test drove a different civic really liked it and wanted to proceed. They said I would need a co-sign or 3k down I was like um that made no sense. They ended up sending me home so I can obtain the money or get a co-sign. Day 2: I asked if I could lease or finance a used car. I got a call and manager said I got you done. I can get you in an all electric Prologue. Have y'all seen the price of those. Very expensive car. When I asked for them to have me lease a sedan it was met with a no. They were undercutting the value of my trade in by 4k offered in other dealers. I didn't even want an suv. Any ways unfortunately could not make a deal. They said on a hybrid of a car I didn't even want i would need to now put 10k down umm far from the 3k I needed to put down on civic. Just disappointed but I'm better off. The payments would have been 896 because of my trade in and lease price combined again on a car I never wanted. They never even answered the question of financing a used vehicle but all the finance companies seem to not want to finance used vehicles. read more

Tyler Lyons was so nice, helpful, and knowledgeable! Went to test drive Saturday and had the perfect car by Monday, overall great experience. First time buying a car so expectations were low but they knocked it out the park with their customer service. Also special shoutout to Shane the ROM, thank you guys!! read more

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Wasted 5 hrs. seen 1 car that I told them was over my budget. They try to say it was a starting point...tactic to over sale i guess. Full of excuses and BS. Don't waste 5 hrs like I did read more

I had one of the best car shopping experience I could have imagined this past week! I have been putting off looking for a new car for more than a year now because the whole ordeal can be both time consuming and stressful; however meeting and working with Ronnie Lopez at Hendrick Honda on South Boulevard made it worthwhile. He is so patient, thorough and knowledgeable. I'm sure my indecisiveness was challenging but he was so kind and understanding. He made the purchase so easy. I would highly recommend him to all of my friends and family. read more

Sean McLane, one of the sales directors, first to withhold $5500 from our trade-in that the dealership owed us in his paperwork. When I pointed it out, he immediately gave the amount back to deal they proposed, but it was still too high. They get over on us a couple more times, even though it was a Honda of America lease deal it should've been quite straightforward. Then they swapped the paperwork on my mother after five hours of negotiating, and even though we had specifically stated that we didn't want to buy accessories, added them into the final deal Most egregious was getting paid $199 for nitrogen in the tires. Let me repeat that $49.25 each to fill the tires. Like when Honda delivered them all four tires were flat. When I went back to the dealership to complain on multiple occasions, very politely and quietly, I was finally cursed at in order to leave and never come back by Sean. Just so you all know, my family on 31 Honda's an Acura since 1977. We love Hondas. We hate Hendrick Honda. read more

Horrible service. Tpms for 13 Acura tL, and the quote# was $800. Enough said, Discount tire $300 Mitha Hall was the service representative . read more

Always so friendly and helpful when I bring my Kia vehicle in for oil changes. I have the 6 free oil change plan.

Greetings Yelpers - Special thanks to Hendrick Honda Service Manager - Mr. Chris Banks for going above and beyond. You truly did a magnificent job with my 2019 Honda Fit - I look forward to continuing to work with you to maintain the integrity, safety and efficiency of my Orange vehicle. I want to single out how kind and honest everyone was. Waiting room was extremely pleasant and comfortable. A+ read more

Greg Carpenter in Parts is AWESOME. Always there to help us out when we are in need of Dealer Parts. He is the go to guy. Kathy Ward read more

Took a few minutes to be acknowledged once I was standing outside my car inside the service room but a young lady by the name of Clarissa came all the way over from the opposite side to greet me and get my process started. Jason, the service manager, was very helpful as well. Jason & Clarissa definitely made this a pleasant experience. Inside: it was very clean for the most part, the waiting area was not fragrant, loud or compact. I really enjoyed how comfortable the personal couches were. The fish tank behind the waiting area seems to need a cleaning as well as the glass for the tank. Amenities: Food & Drink: They have hot chocolate, green tea and coffee available for free. You are also welcome to use the "cafe area" to scan and purchase a snack, deluxe beverage or sandwich for a reasonable vending machine price. Young kids: There is a small play room for young children with a cute little toy in it. Seems it'd be good to bring a small toy and let the children make noise enclosed in there. Arcade: There is a small arcade for older kids with 5 arcade games including Pac-Man and Mario kart racer. My daughter and I had a lot of fun playing Mario kart while waiting for my car to be serviced. Did I mention it's complimentary? Sales: Cadiah was great! I'd buy a car from her if I was in the market for another Honda. Completely personable and sweet. Out of our entire experience I have to give it to Dennis Sanford for being the most heart warming, generous and Christmas graceful man we both have ever met. He really made this review 5 well deserved stars! read more

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I needed to get a replacement vehicle for my daughter because she unfortunately had a wreck and since her previous car was a Honda Civic Sport, I decided to get the same model car. I purchased her last car from another Honda dealership in Charlotte but their selection was slim this time. I browsed the vast selection at Hendrick Honda and found the vehicle that was best suited for my daughter. I reached out to Hendrick and got a quick response from Colby, a sales associate. She was very helpful, professional and courteous from beginning to end. She took the time to send me a list of available vehicles and she also let me know upfront that due to a recall, the first Honda Civic I was interested in was not salable. This definitely save me the frustration and time from going to the dealership and the vehicle that I wanted wasn't available. I went to the dealership the same day and even though Colby was busy with a different customer, she had Carter work with me. Carter was very professional, courteous and helpful also. I told Carter what vehicle I was interested in and we quickly did the test drive. After the test drive, the negotiations went smoothly and Carter didn't waste my time with games, high pressure sales tactics; it was straight business. I really appreciate the entire team that helped me, from the sales associates, sales manager and finance manager. My daughter is definitely happy with her car and we're happy that everything with our visit and sales experience went perfect. I highly recommend Hendrick Honda and if I'm in the market again then I'll be sure to make this my first stop. read more

I didn't have a problem with the car buying experience. My sales person Marissa was nice, but I did have big problem with trade in. The offer was way lower than I thought it was going to be. And after multiple times telling them their value was wrong they insisted. So I went with it. Few days later vehicle is relisted for 44% more. Talk about a rip off. read more

Had a wonderful car buying experience here! Adair is undoubtedly the most intelligent and competent car salesperson I've ever worked with! I wish she could enter a national car knowledge trivia competition because she would 100% get 1st place! I was very impressed by her in depth knowledge of not only Honda vehicles but all other makes and models, and her competence made me confident in my large investment in purchasing a new vehicle! Everyone needs to request to work with her! Overall great experience. My only recommendation is I think having a "dealership dog" would really improve customer satisfaction ... buying a car can be nerve wracking and the dog can help make you less anxious and improve your morale! (some other dealerships I've been to have dealership dogs... so I know it can be done ) read more

Hendrick Honda - 2023 Honda civic hatchbacks. Sonic gray (much more blue in person) side by side with black - Car Dealers Near Me - Charlotte, North Carolina

Hendrick Honda Service tanked today! I have only my Honda CRV serviced by Hendrick's for years. When I had missed my appointment by 60 minutes the best that the service manager (Chase) could do was re-schedule next week. BUT, you can be sure that customer service waited until exactly 61 minutes went by to call and ask me to re-schedule. Loyalty is a two-way street. read more

Recently, I totaled my 2017 Acura RDX and needed another car. My husband found a 2022 Honda CRV AWD Touring, Radiant Red at Hendrick Honda on South Blvd. Low miles, like brand new, and better gas on gas. Carlos the salesman was awesome. He went out of his way to make us happy. Tanner, the finance guru, helped us so much. He explained everything in layman terms and was very knowledgeable about what he was being offered. The interest rate was unbeatable. Hendrick really wants to keep our business. We will definitely continue this relationship. read more

Hendrick Honda - 2022 Honda CRV AWD Touring - Car Dealers Near Me - Charlotte, North Carolina

I stopped into this dealership on a whim to see their availability. They actually had my car in stock at a good price. The salesperson I worked with was fantastic and very knowledgeable. The problem arose in the final deal with the sales manager. Are you a cautious consumer? Do you read all the fine print? If so you might be shocked at what their mandatory arbitration agreement lists. It is a fairly standard practice, but I wanted to take a night to sleep on it and do more research. The Sales Manager then insinuated that If we went through the sale that I would be a problem in the future because I want to do my due diligence on the consumer-unfriendly arbitration agreement. I understand that patience wears thin and sometimes people say things they don't mean. I asked for an apology in the morning, but the sales manager doubled down on his insinuation that I'd be a problem for their dealership and canceled the sale. Are you a cautious consumer, do you read fine print, and do you want your character attacked for asking questions about paperwork? You'll love Hendrick Honda. read more

I brought my friend in to look at vehicles and was taking a walk around the lot. Ronnie Lopez is an absolute gem. He came outside to ask if we needed any assistance and was nothing short of kind and helpful. He brought a vehicle around for a test drive and assisted with directions during the drive. Offered drinks and snacks to make for a comfortable experience. Mr. Lopez was thorough, knowledgeable, and transparent. Absolutely left with a car today and can confidently say it was a great decision! Thanks Ronnie!! read more

they didint help me at all, just wasted my time and ran my credit, next day I check on the car I was gonna buy and they just ended up selling it. read more

We looked at multiple dealerships for a newer used car, and Hendrick was by far the best. Other places outright lied to us or tried to keep us and steer us toward other models we were not interested in. We took a test drive here and it was low pressure sale. They didn't have one model we were looking for, so recommended we test drive that before deciding. They told us to come back when we decided. Carter and the finance gentleman did a fantastic job with every step of the way. Also having the extra warranty option is nice to have. I will consider them next time we are in the market for a new or used car. read more

Rebecca Freedman in service always makes my appointments easy and smooth. Communication and transparency are important to me and Rebecca has always gone out her way to make sure to be responsive and keep me up to date as much as she can. Hendrick Honda on South Blvd is not the closet Honda store to my house however I will continue to service there due to the customer experience. read more

I know that one should never say "never." I am going to say that I do not have any intentions to go back to this place. I pull up there and wait at the opening of the garage door. So, I was going to proceed into the garage and all of sudden the garage door slams shut. Okay, it is about 7:45 a.m. So, it stayed closed for about a minute and it open back up (now I am not sure if this is automatic or if it is being controlled manually. So, as i put the car into drive some service guy waive me in. So, I took my foot off the brake and started to proceed and again, the door slam shut. Waited again for about a minute. It open, Then one of the service advisor waive me in but i was hesitant because of the previous incident. I get in there an the advisor was rude at best. I was also upset. I told him about the door. His response was "So, do you want the door to apologize." Then I said wow you are rude. I continue to state my dissatisfaction and he said so do you want to stay or leave. So, i chose to leave. read more

Excellent customer and delivery support, highly recommend and reach out to Raj Popli .. you won't go out without a vehicle. read more

Hendrick Honda - Car Dealers Near Me - Charlotte, North Carolina

I am absolutely disappointed I came to Hendrick Honda to buy a car. As a result, I spent 10 hours there, of which there were only 2 test drives of 15 minutes each. The rest of the time, they constantly changed their offers to supposedly better ones. As soon as I suspected some kind of catch, the offer was immediately changed to another, supposedly more advantageous one. As a result, they slipped me a contract in which I did not notice how I was losing my own Honda Accord, which they themselves valued at 6,500 and which they accepted as a trade-in. I was not prepared for the fact that I would take a new car on lease, and give my personal one as a trade-in, and the car dealership would include it in the redemption price. The lease amount did not change in any way! And I did not expect that at the end of the lease, if I did not buy this car, I would simply lose my Accord! They thus took my car away from me! In the contract, they indicated 17 miles of mileage, and the odometer showed 85, despite the fact that for each extra mile, I would have to pay extra and this is, in fact, not a new car with such mileage. As a result, they tried to lease me a broken car, which I was not able to pick up from the car dealership. It has been three weeks since I was without my Accord and without a new car. The car dealership refuses to resolve this situation, but I am not satisfied with giving them my car in this way, that I do not receive any money in return! read more

Got our appointment for 2023 honda Odesy van which we purchased from the same dealership and when we arrived to do the service they told us they do not perform transmission flush service on the Odesy and when I talk to service advisor and make the appointment on Thursday that gentleman specifically told that they will do the service at this much cost and we said fine with price , today my wife went to have the work done and some lady name Andrea told they only perform drain fluid and that's all they can do and the way she was talking on phone was highly unprofessional and rude , we would never come back to this dealership read more

Looked all over the southeast for a car. They had one come in and held it for me. We handled everything over email and text. Raj and Sam were patient with me and went above and beyond. read more

Terrible dealer, not serious people, to say the least. I made an online appointment for the Collision Center, the appointment was confirmed with a text msg; I drove 31 miles to get there, upon arrival I was told that they didn't have any estimators and they refuse to take my car repairs. They told me there were ont a prefered State Farm shop so they could not do the estimate or take the car for repairs ???? I told them that I will pay from my pocket and deal with State Farm later, they still refuse it. The manager didnt even come out ( I guess he was busy with "important things" in his office. My entire dialog was with the receptionist, Terrible representatives of the Honda brand read more

My experience with Hendrick Honda was great. Ronnie Lopez was our salesman on the used side and he was great. This was the 3rd car I have purchased from Hendrick and the 2nd time from Ronnie. He came highly recommended from the new side by Nate Pearson. We decided on purchasing new and both men were a great help to us. They were both very knowledgeable about the cars and went above and beyond to help us throughout the whole process. The experience was great. We are very happy with out 2021 Honda Pilot! read more

Hendrick Honda - 2021 Pilot - Car Dealers Near Me - Charlotte, North Carolina

Service department assured me a tire could be patched so I authorized them to do it. By the time I got home it was losing air and next morning the tire was almost flat. I Re inflated and got it back to Hendrick. This time they tell me the tire could not be fixed and they can't get a replacement tire until following day. They would not give me a loaner even though I have bought or leased 5 cars from them. Very disappointed. I think they should reimburse me for new tire since they blew the job the first time. read more

Monumental Waste of Time, Good Luck working with Honda Corporate to force the Dealership to Cover Your Problem I have a 2016 Honda Odyssey with 80,000 miles on it and the engine started to misfire about three months ago. Could smell burning engine oil, check engine light came on and the car would lurch. Immediately took to local mechanic. My mechanic replaced a spark plug and mentioned there was oil getting to the engine, which caused bucking, and rattling. Figured this was a transmission issue, as we'd noticed this problem in the past and had gotten some transmission work done (through this Honda dealership in prior two years), which helped reduce the problem, but not address the underlying issue. My mechanic recommended I take it to Honda dealership to cover the underlying engine issue. I took it to the dealership for service two days ago and had Jeffrey Smith as the assigned technician. Technicians obviously could not replicate the issue but acknowledged these kind of engine problems are not uncommon for this model year. The initial recommendation from Jeff was to continue driving the car, let oil continue getting into the engine, and then come back to the dealership when there are engine misfire codes. This is an obvious safety risk to me and my family. This is the primary vehicle for our family of five and this recommendation was completely reckless and dangerous. Jeff recommended to continue to replace spark plugs every 2-3 months as the oil continues to leak into the engine. Then when I'm tired of paying to replace spark plugs every 2-3 months, I can pay $4,000+ out of pocket to replace the piston rings (all of these issues are NOT covered under the 100,000-mile standard warranty). I purchased an Odyssey in the first place for the reliability, affordability and long-term support. I'm absolutely dismayed I'm having this costly of issues just three years into owning the vehicle, while still under 100,000 miles on the vehicle. This is caused by the VCM and is a very well-documented issue with more current model years and prior years (a class action lawsuit on Honda Odysseys for the same exact issue extended warranty coverage for 2008 to 2013 model years). These models have an ECO Mode feature which contributes to the problem of oil entering the engine, breaking down the spark plugs and eventually requiring a piston ring replacement, or full engine replacement. ECO mode cannot be disabled by the driver to prevent this issue. There are well-documented solutions online for installing devices to manually disable this feature. I elevated my request to Jason Carlson, the services manager to state my case and my safety concerns. He intently listened and mentioned that he would submit a goodwill service request to Honda corporate. Apparently, a small number of "exceptions" can be made by the Honda Corporate Overlords to allow the Local Dealership Pawns to cover. Unsurprisingly, my request was denied within hours. Which leaves me back at square one: continue driving this lemon of a vehicle until the spark plugs, piston rings and engine fail, then come back to the dealership and hope that Honda Corporate will approve coverage then. Local dealership will take absolutely zero ownership of this well-documented problem. I don't have $4,000 laying around to address the underlying issue. I want out of this Honda Odyssey experience and never want to interact with this dealership again. I do not recommend working with their service or sales department. TLDR: Don't waste your time with this service department or sales department. They will not take ownership of engine problems (that pose a significant risk to you and your children's safety) unless they are strictly covered under the basic or extended warranty. You will have better luck working with Honda Corporate Overlords to respond to your concerns. read more

Dj was a great help with finding a car that fit just for me. The business ran well. Was treated fairly and with respect.

Rebecca Freedman is extremely rude . She constantly would cut me off and provided me with inaccurate time frames

I'm extremely disappointed and upset at my experience with this dealership. Zero stars if possible. I reached out on Thursday regarding a Honda Element I saw listed on the site. I had been in touch with Melissa Felder since Thursday via email. I kept being told the vehicle was in the shop and I could not see it yet in person. By chance on Saturday I stopped by and spoke with her and she as told the vehicle was actually ready and on the way back from the independence location. She asked if I could wait about half an hour until it came back to the South Charlotte location. I waited for almost two hours and saw that it arrived so went to look inside the vehicle while I waited for her to return from doing test drives. One of the other sales managers came outside and told me that the vehicle was already sold. He asked me id she had told me that. I was dumbstruck and am now pissed I waited for two hours to be told that a vehicle I would have purchased was already sold. I feel foolish and embarrassed for having checked out someone else's vehicle. This has ruined my impression of this dealership. They will never get my business. I worked in sales for 7 years. So unprofessional not having correct information and having another customer wait around for no reason. Absolute travesty I'll stick with Hyundai. read more

I have bought three cars from Hendrick Honda and they are incredible when it comes to doin the right thing. They listen as if your family. The time I had an issue I had planned my explanation and rebuttals if they fought me. Y'all, they didn't even, they rebuilt my transmission. Their warranty on used cars is amazing! They will stand by them! The. Came time to buy my new car, they take incredible care of her in service and I'm sure she will be a 1,000,000 or more mile honda! read more

I brought my car there because I was having to jumpstart my car everyday due to my battery connector being loose. They told me I needed a new battery. But I tested my battery at 2 other locations and it passed. Even though I told them there's just a loose connection. I went ahead anyways and purchased a new battery. I also went ahead and got an oil change as long as I was there and was due. When I picked up my car, it died the next day again. I lifted the hood and my connector was just laying on battery not even connected to battery. Who replaces a battery and not connect it to the car? Big mistake. Or was it a mistake? When that happens it drains your alternator and starter. It can also start a fire. When I brought my car back it was already sparking by battery. Then they call me and say I need a long cable wire for my battery because mine is bad and that's why the car is dying. They wanted to charge me $475 for that. I told them no and I would take it somewhere else. When I picked up my vehicle, the connector had been replaced and screwed in place connected to battery. Wow! Never charged me for it, noted on invoice nor told me. Car started fine and went home. I took to another mechanic and they told me that I did not have to replace my cable long wire for battery and actually it's in great shape. My car did not need any further attention. However, I did nothing that they never replaced my oil. I know this because I have a hole in my washer fluid container. It leaks immediately. That's when I noticed they never topped me off with other fluids nor did they notice the hole. They would have told me and recommended to replace it. I barely have oil on my stick. BTW my car works greats! I never replaced the part they told me I needed. They lied to me! They tried to drain my starter and alternator. They are either scammers or stupid! Who forgets to do oil services? Who charges for parts you don't need? I was that close to paying almost 500 dollars for no reason. Because I need my car. They take advantage of people so sad! They told me that they are a 5 star! Lol read more

My wife and I had a full day planned of car shopping, but ultimately didn't get past Hendrick Honda due to their fantastic service. Sam Calman was the associate that we worked with. He was very understanding of our budget and what we were looking for, and gave us plenty of great options without trying to push us above what we were hoping to spend. We took our test drive and actually called several other dealerships during the test drive to see if anyone could beat the deal that we had been offered. No one that we contacted was able to beat the price for the quality of vehicle we were getting. Could not recommend Sam and Hendrick Honda more! read more

I have been a patron of Hendrick Honda since my first car - purchased by my parents. Each time since then, Ronnie Lopez, has been extraordinary. From purchase to sale to service - Ronnie has been the best resource possible. Extremely thorough and realistic, kind, and hardworking. I was looking for a very specific make, model, and trim and dispute the national car shortage - Ronnie delivered. I have recommended him for the last 10 years and will continue to do do! read more

I have bought my last 8 vehicles from Hendrick Honda and have always had a great buying experience. I also, have always had all my vehicles serviced there. This dealer ship is hands down, the greatest one in the Charlotte area. I have talked to a lot of other dealer, and always walked away disappointed. read more

I was visiting town and had a car issue. I got to the dealership as they were opening on a Saturday morning and they let me know they were busy with appointments, but would do their best to work it in. They also assisted me in getting a rental car, so that my trip wouldn't be held up due to the car issue. They had great communication and got the car fixed quickly. I would definitely recommend! read more